Jen Roberts and her team are wonderful to work with; they are extremely competent professionals who go out of their way to accommodate the customer. Our latest service involved taking down a very large, dead tree uncomfortably close to our bedroom in a difficult to reach spot. Their work was spot on, the team was so pleasant to work with AND they made a special trip (truck driven by Jen herself) to pick up the very large trunk pieces that could not be chipped on site, to help us out when we were hosting a party! read more

I was very happy with the service I received. Angela was easy to work with in developing a thorough understanding of our needs and putting together a reasonable and fair estimate. Willie (foreman) and Sage were both a delight to work with on site. Willie would point out a few things I had missed that made a big difference in the fresh appearance of our two trees. And when they cleaned up meticulously afterwards, they left my property looking like they hadn't been there. This company is very professional and their team takes a lot of pride in pleasing the customer. It's hard to find many businesses like this! I couldn't be happier! read more

We had our tree stumps ground today by Premier Tree Specialists, and once again, they did an outstanding job. Despite the soft ground conditions from all the recent rain, they carefully planned the best path to avoid damaging the grass. What would have taken me most of the summer to finish, they completed in under an hour! This is the second time we've used their services, and we'll definitely call on them again. Highly recommended! read more

Once again a great experience with Premier Tree. This was my second time using them and they were just as good as the first time. They had an opening weeks before my quoted time frame and came out quick. Two stumps needed to be ground after and again the time quote was much sooner. Fast, professional, incredibly priced for the service provided. read more

This is a great company. Premier Tree came to my home and gave me an estimate to remove a tree. They had the best price and service. I would definitely recommend them. read more

Tree fell down in a storm and I called Premier Tree Specialists, they came out the next day and cleaned up the mess for a nice price. I will use them again. read more

We were very happy with the service that Premier Tree Specialists provided. The guys were sensitive to my needs regarding the wildlife that made their homes in the trees, were kind, professional and knowledgeable. The crew cleaned up afterwards - even the street. I couldn't ask for more. I would recommend them to anyone. I was really impressed from beginning to end with PTS. Well worth the money. read more

The actual tree removal SERVICE was perfect: The team was professional, swift, they put boards down to protect the grass, cleaned up leaves and debris afterwards. The reason for 4 stars and not 5 stars was SCHEDULING; they scheduled me for 9/28 and said they would confirm 24 hrs before. I didn't hear from them at all 9/27 nor 9/28, I contacted them 9/29 to reschedule. They gave me a date that didn't work. I contacted them twice more to finalize a date. If your time is flexible, or you don't care to be there when they work, then this company will work for you. read more

The crew was very pleasant! They cleaned up after work completion very well! Reasonable pricing. If there was a scheduling conflict they informed you in a timely manner. Definitely had a good experience with them. Highly recommend! read more

I scheduled Premier last summer to come out to give an estimate to trim my mature oak tree the following winter. The quote was very reasonable for the job that needed to be done! Fast forward to January 2024, the crew came to trim the tree and not only were this group of guy's professional, well informed on the care of oaks and courteous but did an amazing job trimming my beautiful tree! I was so pleased I told the crew to tell the office to send someone out for a quote on my cherrywood tree! Great job Premier!!! read more

Previous Customer. While crew was working next door, I asked if they could further trim a tree. We agreed on price and work was completed. Poor cleanup. read more

They were the best quote and the most pleasant to work with. They were very busy and the job was schedule for a couple weeks out but when the top of one of the trees came down between the two houses they came out the very next day. I knew the trees were bad but had no idea they were that bad! They said they wouldn't be able to completely grind the stump that was over running my drive but there is no sign of that stump any longer. read more

Premier Tree Specialists - Tree Services Near Me - Wickliffe, Ohio

This past week I received a notification that my neighbor was at my door. He left a recorded message to let me know that a tree in my yard had uprooted and was in a precarious position. When I called Premier, there was an option to "press 1 if this is an emergency". I pressed it, and Eyton answered the phone. I explained the situation and that I was at work and unable to survey the danger. Eyton agreed to meet me that evening at my home. When he arrived, we surveyed the area together with flashlights. He was able to assure us that the tree would be stable until morning. At 8:00 am the next morning, the Crane Crew arrived! I don't know how they did it, but they managed to get a crane through some serious tight corners without disturbing anything. They moved the tree back into our yard with skill. What a relief! They put boards down to protect our lawn as much as possible and put the large logs by the road. The next day the Log Pickup took the logs away while we were working. This was a big locust tree, and they were out of here in under 4 hours. This is a professional, highly skilled, highly responsive crew. Thank you all for helping us out! We will be calling you in the spring for some more routine tree service needs. read more

I made an initial appointment in which the company never showed up. I called again and was assured they would show up the second time, the company never showed up. I called a third time, and never received a call back. This company is unprofessional, and I will not be calling a fourth time. read more

Valerie got back to me right away when I called for an appointment. She came out and assessed my peach tree and my 100+ year old oak. Valerie has been here several times to assess removing or prune trees for me. She knows her trees!! The guys that come to prune the big trees are so nice and considerate. Clean everything up and they don't trample any landscaping. This is my go-to service for my trees. read more

very good service. they did what they said they will do, and very fast. They cleaned everything before they left

They did a horrible job trimming my pine trees along my driveway. I asked for the branches to be trimmed enough they no longer touched the cars as I pulled in and to not touch the garage. Instead they trimmed over half of the branches from my trees. Leaving me with essentially palm trees. If they don't die from the poorly planned trim job, they will still have to be removed as a safety issue now. they are so top heavy, it will only take one storm for them to potentially fall on my house! I do not expect this from a professional company. I hired them bc I don't have knowledge about trees, and I trusted they would do what was best for the health of my trees. Not destroy them. read more

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Good crew, did a good job, very satisfied, only thing they charge 24$ processing fee for using a credit card.

Very professional and did a great job. Cleaned up every branch and even cut me stumps for my landscape. Competitive pricing.

The Arborist was wonderful!I was impressed with her knowledge.Highly recommended.Thank you!

The crew was timely, professional, and did an awesome job trimming the tree. They were exceptional in the cleanup. To top it off, the price was very fair! read more

I needed a very large tree removed from my property and contacted about 6-7 companies for quotes. Premier Tree were by far the most professional company in terms of proactively providing all requisite insurance, etc. with the quote. I didn't have to ask for anything! My only suggestion is that they do a better job proactively communicating. For example, while they did indicate the timeframe for getting scheduled (I think it was between 3 & 5 weeks, but don't quote me), there was complete radio silence at 8 weeks. I actually wondered if they'd forgotten about me so I had to call them. And the day they were due here, they were late but no one called me to let me know. Again, I had to call them. That said, once the appointment was rescheduled the crew was great... on time, knowledgeable, friendly and did a great job! read more

We were very happy with Premier Tree Specialists. They removed deadwood from some very old and very tall oak trees. Did a great job.

I was very pleased with this tree service. They answer the phone when I call and they were friendly and professional. I appreciated that they came out to my house and gave me a quote the day after I called. I was even more pleased when I ended up paying less than what I was quoted, since part of the tree ended up being healthier than we expected and didn't need to be cut. This made me really trust the arborist and the company overall, as they could have easily cut those branches and charged me for it. I referred my neighbor, and he also had a very positive experience with Premier. I will use them again for future tree needs. read more

I needed a small tree and stump removed so I could put up a flag pole. When the sales rep (frank?) called me to ask which tree was to be removed, I had to tell him a couple different times that it was the tree closest to the house. He seemed confused, so I finally said there were only 2 trees in the front yard, and it was the tree closest to the house. He asked if they were hauling the branches away. I said yes, take everything. Then he asked me if they were removing the stump. I said yes and the grindings. He then asked if they were removing the shavings from the stump (seemed distracted ). I said yes, I'm putting a flag pole there, and I need that stuff to be gone. Frank obviously didn't hear that last part, and he omitted the stump grindings removal from the invoice. I didn't notice this until the job was finished. I should have paid a little closer attention to the emails (no paper estimates) but I knew what services I wanted when I called and I knew EXACTLY what I told the sales rep, so I was more focused on the price we were negotiating rarher than the emails because they were fairly high for such a small tree and stump. When I called the company to explain the situation, the lady was rude and ready to argue. She was very condescending and was being a smart alec all while telling me they would come back and remove the grindings for $250. Seriously?! Oh, and their truck left an oil spot on my driveway. I cleaned it the best I could. Keep looking, people read more

Premier Tree Specialists - Oil stain in my driveway left by premier tree - Tree Services Near Me - Wickliffe, Ohio

Very professional. They text you updates of when your job will be completed. Fair pricing and no hidden costs. Cleaned up after tree and stump were removed. Crazy but so many tree removal services are completely non responsive. I am a very happy customer of Premier. read more

I have been waiting for almost a month for them to come out and remove some bushes. I accepted their proposal, locates were done but they have yet to show up. Locates have since expired. Very frustrated and dissatisfied. read more

Highly recommend. The boys did an amazing job and were nice, responsive and friendly throughout. Im just glad I wasn't up there trimming my own trees! read more

What a great job these men did for me. Not only did they trim a branch that was hanging in my yard, the tree is in my neighbors yard. This man was about 40 feet in the air when he noticed that the tree was damaged in a place that you couldn't be seen from the ground. So he took pictures, 40 feet in the air, to show me. They really do care about trees. They cleaned up all the tiny branches and blew the leaves away. I am really impressed. I will recommend Premier Tree Specialist to everybody. read more

Excellent company,very professional,my family and I are very happy and grateful for the work done.On my property 4 pine trees and 1 maple tree were removed,from start to finish they had excellent coordination, they did a fantastic job with the clean up as well. I would recommend this company to anyone.Thanks!!!!!! read more

I honestly should have known better. But it was an emergency situation. A Maple tree fell on my house during a wind storm in late March, 2023, puncturing the roof. I wasn't home when it happened. Dave, from a tree removal company I can't recall at the moment, was at my house before I got there. He was talking with the Fire Department. He was told that I was the home owner, and he approached me saying me that he could get the tree off the house, he has a crane truck, and he deals with insurance companies all the time. After contacting my insurance company, and getting approval to use his company, he left to go get his equipment. Someone else called me after that, identifying herself from Premier Tree Specialists. I called Dave to be sure that I should be working with this woman from this other company. He assured me that she handles his billing. She sent me a contract to sign, and then called back shortly after to push me to get it signed, as the crew was waiting on me, they were ready to leave. I should have known better. But, I signed. The crew arrived shortly there after. They got their crane truck stuck in a low part of my driveway at the road, causing a sinkhole that cost me $5,000 to fix. They then proceeded to cut the top of the tree, and attempted to move it off the roof of the house. However, they cut too large of a piece, and couldn't get it over the top of the house without hitting the house, or setting the truck off balance. After watching them fight with it for 25-30 minutes, I told them to drop the top over a hill in my back yard and get on with it. They did, and removed the remainder of the tree from the house. They cut and chipped up the majority of the rest of the fallen tree, except what I asked them to set aside to use for fire wood. They were done and packed up in about 2 hours. They assured me that they would be back the next day to clean up the rest, and cut down the part of the tree that was still standing (approximately 9'). The next thing I heard from them was a bill for just under $16,000. They never returned to cut down the rest of the tree, although their contract says that all stumps will be cut to within 12" of the ground. They charged a 10% haul away fee for chipping and removing the tree; however, they left half the tree over the hill in my back yard, and I spent 30-45 minutes cleaning up the debris they left laying throughout the yard. They contacted me several times to discuss their payment. I deferred to the insurance company due to being so offended by their invoice. They were even reminded about their failure to fulfill their end of the contract by leaving the stump. They assured the insurance company that they would get in touch with me the very next day to schedule to come out and cut it down; which they absolutely failed to do. In the end, they got what they wanted - a big fat check from an insurance company. And I got the short end of the stick - a higher insurance cost, a mess to clean up, a bill for a new driveway, and a 9' tall "stump" in my back yard. The entire experience left me feeling exploited and abused. And while the $16,000 didn't come out of my pocket, I know I will pay that and more into insurance premiums for the rest of my life because of companies like Premier Tree Specialists. They made $16,000 for 2 hours of work, and took advantage of a homeowner in an emergency situation. I'm am not only outraged, but seriously disappointed that businesses will act like vultures when someone is in need. read more

Not Recommended. Within a couple of weeks after they were here initially, I had a small trailer load of dead limbs that had fallen out of the same tree. I have been trying for over two months to get them to come out to resolve this issue that I had after I paid them to remove the dead growth from my tree. Finally they responded that they were not responsible for cleaning up additional dead growth falling out of the tree. I now have to hire another tree service to clean up what they wouldn't. Do NOT use them. read more

Unfortunately, my experience was not good. I initially felt confident with my decision to hire Premier Tree Specialists, but was quickly disappointed that they cancelled scheduled and rescheduled dates four times. The automated text and email reminders were utilized by Premier to remind me of the upcoming scheduled service, however, they did not contact me to tell me they were not coming. I missed several days of work to be home and was very disappointed that they did not reply to my phone calls, emails, or texts on the days of scheduled service. One cancellation in particular - tree service was scheduled on a Saturday and eventually Anna called and said "I don't know how that happened, we don't work on Saturdays." Well, the automated reminders do, just incase you are wondering. Another cancellation was interesting because the automated cancellation system identified inclement weather, only the day was one of the most beautiful cool sunny days we had this past spring. The fourth event of "no call, no show" I decided to hire another company. read more