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Premier Windows & Doors

4.7 (17 reviews)
Closed 7:30 am - 6:30 pm

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Services - Premier Windows & Doors

Window installation

Window replacement

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Terrible

1: incorrect order 2: mess left behind took 2 hours to clean up 3:materials were damaged in load and unload process. I still have ring video of the dropping and dragging them. They denied it. 4: license states no employees and therefor exempt from workman's comp- but he had people there working on the house- violation is California State License Board, have video of them as well- and he stated they aren't employees 5: as they "aren't employees" of his company- warranty is void. 6: Had Jeff out to see issues- he refused to do anything. Called him about incorrect order- he said well the windows are in and they work so that's that. 7: Each time they came out things got worse and given each issue was met with refusal to acknowledge and address- and then I caught him in multiple lies about why things were wrong- I no longer trusted them and did not want any further damage to my home. I asked for time to find a solution on my own and he yelled threatened and belittled me till I finally just told him I'm sorry but I have to hang up now. Then he served me with a lien. 8: when I filed complaint with BBB he tried bullying me into removing it 9: Site says they accept all major cards- but then he says CASH ONLY, for tax purposes- (to evade taxation) I paid with cashiers check- same as cash and he was still upset- "I told you cash- didn't you read my message?" 10: windows aren't sealed properly. 11: violated his own contract. Also violation of CSLB Please beware homeowners- he will damage your home and overcharge you- will not fulfill his promises- he will say anything to convince you he's the best in town and cares about quality, he doesn't. They'll slap it in quick as possible and not care what's right or wrong. And then lie about why it's wrong. Then grab your money and run- leaving you with repairs and damages and a huge dent in your wallet. Run.

Jeff installing a door

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4 months ago

Jeff was very knowledgeable with the issue we were having with our window.Arrived on time and extremely pleasant to work with.

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2 months ago

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Ask the Community - Premier Windows & Doors

Purchase window from Lowe's window is too big to fit on aluminum frame. Frame needs to be removed to install window. Need a quote to fix this problem?

Sure send me a picture and size to 709 2303.

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Review Highlights - Premier Windows & Doors

Jeff, Ron and Gene are excellent craftsmen and we enjoyed talking with them as they worked.

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Pacific Doors

Pacific Doors

3.0
(26 reviews)

After we had changed all of our interior door hardware from polished brass, which had been outdated…read morefor some time, to venetian bronze, we decided to tackle the nine foot double entry doors. Knowing the extensive list of hardware needed I went to Pacific Door with photos and our desired finish and style. I was told the style I wanted was not available in venetian bronze but the matte black was very close and not noticeable. Since these guys were experts in the industry I took the sales rep for his word and had him work up the order, which was almost $1K. I was not trying to nickel and dime the process and was willing to pay extra for piece of mind of having it done right. I was provided with a list of preferred non affiliated contractors and selected Joe Z, based on a neighbors experience using him. I picked up the order once the special order hardware was received. The entire order was tightly wrapped in cellophane and labeled with my name, which was somewhat butchered but it was not a big deal. The night before the installer was scheduled to arrive I unwrapped all the pieces and layed them out near the entry doors in an attempt to make it easier for the installer. I immediately discovered the screws for the eight hinges were not included. After calling Pacific Door and learing the screws should have been included I rushed to the store to pick up the screws. Once the installer arrived and viewed the layed out hardware he immediately noticed the door sill was not included. Another call to the store deternimed they had overlooked including it in the order although I paid for it. Another trip to store to pick up the missing part so the installer could finish the job. Since the installer was waiting on the sill I grabbed and hustled back to my house without closely examining it. I do accept a portion of the blame for not noticing the deep scratch on the sill which showed the underlying silver metal. However, I was not about to make a third trip to the store that morning. I understand mistakes could happen and was willing to overlook the missing screws. However, after I had to make a second trip to store due to their lack of quality control I was disppointed in selecting them for my business. It is worth noting that they never apologized for their error and never offered to compensate me for my troubles and wasted gas, which was now at $6 a gallon. To make matters worse after the installation I discovered the handsets I selected were available in venetian bronze at the local big box hardware store. The fact the big box store sold the same items for considerably less did not factor into my poor rating. I was willing to pay for their expertise in making sure I had all the neccessary hardware. My suggestion is to unwrap the items before you leave the store and compare them to what you received and to what you had ordered and paid for. The one positive experience was the work done by Joe Z. He arrived on time and worked non-stop to install all the hardware and even corrected the misalligned doors due to the age and weight of them. Joe Z deserves 5 stars, but Pacific Door was a disappointment.

Top notch all the way. My BIL has done business with PD for years on his construction jobs. My…read morehubby replaced all the windows for our next door neighbor and purchased them from PD. (Black framed, they look really good on her house!). The hubby has bought more doors than windows over the years and has always been pleased with them. Yesterday we needed to figure out a window for a new addition on our house. We headed to PD after checking out the in stock windows at Lowe's and Home Depot. Only $140 at both stores, but they just looked CHEAP. They didn't have what we needed in stock at PD, but manufacturing time is just four weeks (1/2 the time we were told at another place). They know their stuff at PD and everyone was super nice. Check them out for windows, doors, barn doors and related hardware. Just west of Palm Ave, behind the dealerships that are north of Herndon. Closed from 12-1230 for lunch.

Premier Windows & Doors - doorsales - Updated July 2026

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