Five Star Towing provided extremely poor service. Technician J050 - Enrique V was dismissive,…read moreunhelpful, and openly stated he was "having a bad day." He refused to work with me on payment options, dropped off the car, and immediately drove off. Unprofessional experience from start to finish.

5 Star Auto Service lost my car key and refused to compensate…read more On February 18, 2025 [this was actually 2024], a tow truck driver from 5 Star Auto Service (a contractor for AAA) came to provide service for my car. He asked for my car keys, which I immediately gave him. He used my keys to start my car, and after getting out, asked me to show him my insurance, ownership documents, and registration, as well as my driver's license. I provided the title and license, but I couldn't show proof of insurance. After carefully examining my documents, he told me that he couldn't assist me without proof of insurance. So the service was canceled. He returned my driver's license and title, but failed to return my car keys. The next day, I tried to find another towing company to take my car to be sold. While preparing all the documents and items for selling my car, I realized that one of my keys was missing. I searched my entire house but couldn't find it. I suddenly realized that the driver hadn't returned my keys to me. I immediately called him, and he said he didn't remember returning the key to me. I asked him if he could look for it, but he said he was working out of the office and couldn't go back to check. I told him that if he didn't find it now, it would be pointless even if he found it later because I was about to sell the car. He said there was nothing he could do. So I immediately contacted AAA to report the issue. AAA said they would get back to me, but I never received a response. Later, I followed up with AAA again and informed them that the dealer quoted me $500 plus tax for a new key. However, I still received no response. In May, I contacted AAA again. After verifying what happened, AAA told me to contact 5 Star Auto Service directly for compensation. However, 5 Star Auto Service shamelessly claimed that they never provided any service to me and, since three months had already passed, they wouldn't provide any compensation because I couldn't provide proof. In fact, I contacted the driver the day after I lost my keys and also contacted AAA, but they kept delaying and trying to brush me off. I really did lose $533! I tried to contact the driver to request compensation. Three months ago, he admitted that he didn't remember returning my car keys to me. Now he won't even answer my calls. This company is really shameless.​​​​​​​​​​​​​​​​

DISGUSTING AND UNPROFESSIONAL BUSINESS…read more After retrieving my car from this shop, I asked one of the employees about putting my license plate on my car--the exact reason I had just been pulled over. Before I could even fully ask for help, he responded with, "Too bad for you." I made it clear this was not a joke. There is nothing funny about being pulled over, and I was simply trying to resolve the issue responsibly. He tried to brush it off by saying he was "teasing," but that does not excuse the behavior. When a customer comes to you in need of assistance, mocking them instead of offering help is absolutely unacceptable. Teasing someone about a traffic stop before they've even asked their question is not only unprofessional--it's downright disgusting!!!!!!!

Scott really came through for me when I needed a replacement bumper. Despite being sent several…read moredefective parts he did a really excellent job! Thank you again, Scott for everything!

ABSOLUTELY AWFUL EXPERIENCE! manager is extremely unprofessional with an ego problem. made us wait…read more3+ hours in the freezing cold with zero communication or updates. did not care at all, zero empathy, was nasty when two people called for assistance. will absolutely be telling everyone i know to avoid giving them money by any means necessary. nasty people.

"AAA..... De Mauro Towing technician Michael P was absolutely wonderful tonight. He provided…read moreexcellent service on my car--professional, efficient, and courteous. I truly appreciated his help!" Thanks for hiring such great people!!!!!!!!

Amazing service ! Kyle was very professional from the start. Towed our car and we were from…read moreOut of town so didn't know places to go. He fixed our car for a very fair price and was very honest ! Would recommend them 100% !!!

I LOVE DTR! Everyone is sooo nice, repairs are quick and reasonably priced. I will always trust DTR…read morewith my car!

Great attention to detail, hassle-free, fast turnaround. Worked on our Ford F350 Service Body…read more Great customer service.

only open 8-12 on saturday. good luck getting that information from them tho. I called to say im…read moregetting my car, they say come on in. get here and theyre closed and says come back monday so now charging me two extra days of storage. scammers and crooks. can't believe this is who bergenfield pd chooses to work with. man on phone is completely apathetic and the reviews are full of people complaining about their drivers' dangerous behavior on the road.

Really good service and fast job. Also free loaner is convenient. Very recommend this body shop…read more And very cheap.

Decind, very positive experience with these guys. Any place…read morethat gives you a bill way lower than it could have been is an honest place. And they explain your options. Strongly recommend.

I have 20+ year old cars and so calling a roadside assistance is common for me. Luckily I have…read morediscovered this company and have used them for many years and every time they treat me and my car with five star service. They have well maintained trucks the staffers are neat polite and knowledgeable. They arrive when promised and bring your vehicle to whichever mechanic you select without any issues. It's a worry free service call.

I must commend Abba Towing for excellent, reliable service in a field where the bar is pretty low…read more My car was treated with kid gloves, while both myself and the car had to be rescued from a rather dangerous stretch of highway. Customers are treated more like friends or family with this company.

I am Hodgkins disease patient im happy to say I'm recently in remission. But during my…read morechemotherapy treatment. I was on my way home in the rain when suddenly my ford Explorer just died . I was in North Haledon so I called city wide . I was chemo sick and by the time they arrived it was after midnight. And I just had my debit card on me . I asked the driver if he could stop at atm so I could get the 400 dollars they demanded for just towing me ten miles but I was desperate. At same time I'm nusea's shaking and weak . I accidently keyed in my atm pin in wrong once . And since it's middle of night and in a town i never use my debit card at Wells Fargo. Locked my account until I called there 24hrs hot line. Now since I sat in cold car waiting 2 hrs for City wide to arrive i ran down my cell phone battery talking to my sister who wanted me to stay on the phone with her cause she was worried about me . So I had to wait to I got home to call and verify my identity. I couldn't access my account. I said to driver can u leave my car and take the keys .and in the morning I will goto bank get the fee i owe . I will bring to you and get my keys . The driver was ok but he had to clear it with dispatch. Which it was a lady . She insisted he return my car to there yard . I thought it was cold but understood. BUT WHAT I DIDN'T UNDERSTAND WAS THEY CHARGED ME 400 TO BRING ME HOME CHARGED 400 TO TAKE IT BACK TO THE YARD CHARGED ME STORAGE THEN CHARGED ME ANOTHER 400 TO BRING IT BACK . This was a car I bought for 400 . That 400 dollar tow cause I was desperate cost me. The next day. 1260.00 dollars. For a tow from North Haledon to skyline Dr in Ringwood. Take it from me. Only call there service if it is a matter of life and death. When I first called them I explain I was chemo sick . I guess they saw a opportunity to make some money off a chemo sick guy who just wanted to get home.

I recently had a pretty serious mechanical problem with my truck while pulling a horse in a horse…read moretrailer. Got stuck on the side of 287 outside of Hawthorne New Jersey. This is a worst case scenario for anyone who has ever moved a horse in a trailer. The state police dispatched Frank and his crew from City Wide Towing which turned out to be one of the best things I've experienced in a long time. Frank towed my entire rig - truck and trailer - back to his yard where we sorted out the problem with the truck and made arrangements to have my truck fixed the next day. Frank was kind enough to allow me to keep my horse in the yard over night where she was perfectly comfortable walking around and visiting with the people who worked there. To say that everyone at City Wide went out of their way to help make a bad situation much much better is an understatement. I have to be very clear here - this situation went from quite difficult to seamless due completely to the kindness and decency of everyone at City Wide. I was on my way the next morning without any difficulty at all. To encounter people this decent and caring in today's world is rare. I can't find the right words to express my gratitude to everyone at City Wide - they are professional kind and courteous. I am deeply indebted to Frank for all he did for me that day - I will never forget his kindness.