First of all I thought it was a Verizon store since there is no sign of Russell Cellular. Even the…read moreemployees wear Verizon shirts. I paid $815.00 for a new phone in which had to go with a new plan and I was told the $815.00 would be credited to my Verizon account. Well that has not happened since Verizon has been charging me monthly for the phone and its going on 10 months. Kept going in the store and kept getting the run around. Apparently they did not submit the paperwork correctly. Also Verizon told me they should have not charged me for the phone to begin with since I traded in my old phone. Bottom line is they took my money for the phone and still let Verizon charge me for the same phone. Due to their lack of business and care for customers have done nothing and should have been refunded if not credited to my Verizon account. I was scammed!!!!

Went to upgrade my phone, per the manager, the value of my trade in can only be used in store…read morecredit and/or accessories, not towards the upgraded phone. Absolutely not spending $526 on accessories and being forced to spend full price on an upgraded phone. I'll go to another store or online to trade in my phone for the value that goes to to upgraded phone.

Stopped recieveing voicemail on my Samsung. People can leave them but I could not get. We have 4…read morephone#:so through this verizon. Two girls were working there and one, who was playing some video game, asked if she could help. When I e planned my issue, she asked if I was using the voicemail. I said yes, but could not get them dialing in either. She said it would cost $35 to look at it. Seriously? Sorry I interuoted your game, maybe if I switch to at&t we might be able to get it working. Steer clear of this store.

From the owner: Visit the Verizon Wireless store in Rochelle for the latest cell phones, plans, iPhones, DROID…read morephones, and cell phone accessories, and join the nation's largest 4G LTE network. Explore cell phones, prepaid cell phones and cell phone plans to learn how Verizon can help keep you in touch with work, family and friends. With an enormous selection of the hottest phones and devices, Verizon Wireless in Rochelle has something for everyone. Whether you're looking for deals on new phones or trying to upgrade your current phone to the latest 4G smartphone, Verizon has plenty of options. And with Verizon's Share Everything Plan, you'll get unlimited talk and text and enough shared data to power up to 10 devices - so it's perfect for you and your family. From Droid phones to iPhones and iPads, Verizon can offer you the smartphones and tablets that you need to stay connected on the go.

I walked into this place to get a screen fixed I was told it would be 95.00 after talking to the…read moreguy about my phone and services I have through Verizon he suggested I call Verizon to see how my insurance can cover the payment. I called Verizon and sure enough I only had to only had to pay 30.00 to get my phone fixed with my insurance. Great customer service and very attentive to their customers needs and most of all fast and reliable service.

If you are having problems with your phone, go here first. Super nice guy and he cleaned out my…read morecharging port on my iphone xmax for free. saved my life. love this store.

Very professional and friendly. Brian arrived on time, was knowledgeable of the job and worked…read moreswiftly. Am very pleased with CTEC and would hire them again!

They re-ran the entire network for my house after Comcast and At&t did a terrible job. Every room…read morein my house has full bars wifi, and a port for ethernet in the wall too! Everything looks super professional, and they even put all of the network gear like the modem and router into a little cabinet so that it was hidden away. I was having constant issues with my service and having to reboot the router and modem, but I've had no issues since. I'm planning on having these guys back out to install security cameras for me as well soon!

Although I live in Chicago where I run a tax-exempt organization, we use Armor Technologies for web…read moredevelopment and IT services. They have been terrific. Responsible, responsive, competent and considerate. Their staff is very knowledgeable. I recommend them to others without hesitation - whether you need something as simple as a repair or assistance with developing and managing and hosting a website. They are terriffic.

October 2022 present idea; February 2023 commits to idea. Since, only delayed 80 times in…read more2.5-years, every two weeks having to track, chase, check in only to get, personally attacked, repeating excuses, misguided concepts, and lack of focus on the goal that isn't adding up. The only thing adding up is our stress, drama and pure exhaustion from working with Armor! As painful as this is to post, I feel compelled to share my extremely disappointing experience with Armor, a company and family member I trusted with a project close to my heart one that I have dedicated nearly two decades of hard work to reaching this phase. The agreement was to hire Armor Tech / David for $21,000 to manufacture a proprietary product based on my intellectual property, with signed agreements in place. I personally increased the quote by $6,000 - for a final total of $27,000 to support the level of commitment, minimize future disputes, and ensure the project's success by David with a strong starting point. After 23 months of further delays, videos, communications promising us completion by Thanksgiving of 2023, come New Years there was no progress again! - the fear and reality started to creep in that Armor was unable or unwilling to finish this product with us and today we are still without! Despite David, I was shocked, deeply embarrassed by his unprofessional behavior, lack of integrity, and blatant disregard for my team and our damages he has caused us to incur over the past 3 years and what limitations are ahead due to his future damages caused. My faith in Armor, their ethical business practices, initially fueled by their enthusiasm for an "easy" project where "idiots" previously created comparable products, was quickly shattered and never restored. We never thought that we would never see any of our equipment, information, or any deliverables, nor to be given them when asked for them to be returned. No workability or actionable steps by David for a resolution, remediation is extremely deliberate with malicious intent, proving this company can't be trusted!! Nightmare - Stay Away! $58,000 and 2.5 yrs...

Excellent service listens to your needs performs to your expectations. Highly recommend this agency.read more

Paid for rush service ($270 - 3 service attempts)) to serve a 30 day notice (over a 6 day period…read moregoing into a weekend) to evict persons living in a probate estate home. Server stuck a copy of the notice in the door on second attempt because he "saw rubbish" outside and assumed they had moved. With that inexperienced and stupid attempt he basically told the occupants what he was doing. (I was told by the office that he had 10 years with the company) Three attempts means three attempts, lousy or not. The same night my client heard from a third party in communication with the occupants that they had found the notice (not legal service). I emailed the company THAT NIGHT and told them what had happened. The server had gone out the third time the next morning prior to the company contacting him. The entire time of the contract, it took the office HOURS to contact the server (they told ME this) They gave me one more service attempt because they had admitted they screwed up. The server saw lights on and heard voices inside but (surprise) they wouldn't open the door. For the last three days of the service period, I emailed the company for status without response approximately 10 times. When I called, they told me that they received the emails, and were waiting for their server to respond. I've been practicing law 30 years and have used many companies for service of process. This company had no plan on how you serve an individual, made fatal errors, and had poor communication both internally and with the client. I wouldn't use MSI to serve a notice to a child's teacher that they were sick that day, let alone anything important. Without any doubt among the worst in the Chicago area. Stay away and don't waste your money. ----- Regarding the owner's response below, it is utter nonsense. I sent these guys to serve notice on a vacant house for $270? The owner is lying. I told them three people lived there. They were sent there to serve notice, not to make a judgment call on occupancy? Oh, and do people ever leave a house? Their server left a notice in the door, effectively rendering any future attempts futile. The woman in their office admitted it, that's why they gave me an extra attempt. It wasn't a "courtesy" attemp. They screwed up. You have a weekend job and you don't communicate with the client? That's poor business practice. As far a suggestions. YOU MADE NONE except a stakeout which given your track record would be a waste of time and money.. I emailed 6 times Monday morning for status, and called when you didn't answer. Hey man. I know it's painful to get a bad review. But you should suck it up and try to get better instead of lying on Yelp. You have a poorly run business.