Their AI answering system literally hung up on me and said let's get you the support you need right…read morebefore they hung up. There was no option to speak with customer service or an associated in store.

Refused to take back a unopened box saying I was 1 day past their rule…read more I talked to the manager Joe to ask If I could get a refund , he got mad and said not only no refund but no in store credit and to leave the store.with the unopened box also, when he came up front he looked like he just woke up from a nap. I left and called the credit card company they refunded my entire purchase.

OUTSTANDING......ABT ELECTRONICS My 92-year-old mother's TV…read morewas no longer working. My mother is severely disabled and cannot leave the house unassisted. I called ABT and spoke with Lou (his direct # 847-954-4140). I did some research before I called and liked the Samsung 55." 4K NEO QLED, originally $1,297.99, on sale for $897.99. Lou stated, "They had a sale starting tomorrow (Saturday) and that he could sell it to me for $651.00." Great! Lou said he could have it delivered next Tuesday. I explained my mother's situation and asked if it could be delivered tomorrow, on Saturday. Lou said, "I'll make it happen." Now that is exceptional customer service! Josh Hoffman was the technician who delivered and set up my mother's new Samsung TV. Josh programmed the Xfinity remote to the new TV, and my mother accidentally hit something that made the TV verbally announce everything she did. Josh asked if she wanted that, and my mother said no. Josh was quick-witted and a comedian; he had my mother laughing. You certainly can tell when an employee loves their job! THANK YOU SO MUCH, LOU AND JOSH, FOR MAKING THIS PURCHASE GO SO SMOOTHLY AND ENJOYABLE FOR MOM!

Appliance shopping is almost as painful as car shopping. And I dislike both…read more I've purchased almost every appliance and tv in my house from Abt. I've been in my house long enough to replace the appliances I bought previously. Since most places that used to sell appliances no longer exist, I feel Abt is the lesser of the evils, better selection and employee knowledge than the big box stores. I don't usual have a positive shopping experience at Abt. I'm mostly ignored and always have to ask someone to help me. I only go to Abt when I need to purchase something so it's ridiculous no one approaches me. Luckily my most recent visit was a positive one. I had to buy a new dryer and didn't know which one to buy. Rodolfo Alvarez was the sales rep that APPROACHED me. Rodolfo was kind and a great listener, I told him what was important to me and he showed me my options. He helped me settle on a LG dryer that I wasn't expecting to choose, but based on what was important to me, fit my requirements the best. Another couple was listening in and based on what he said, I think they decided to go with the same one. I felt bad he couldn't help us both since he should have gotten credit for the other sale as well. I told Rodolfo next time I need something at Abt, I'm calling him. Five stars for Rodolfo! I knocked off a star due to all of my previous unpleasant experiences at Abt.

Wow things have certainly changed. There was a time I could walk in here and find some great DVD or…read moreBlu-ray. Nope not anymore. Spent over an hour really searching and it's just dreck. The so called "horror" section is absolutely worthless. It's a shame.

I keep going to recommended used game stores in different cities around the US and have yet to find…read morea store with great selection and prices as this one. Rockfordians are definitely lucky to have them!

This company is amazing!! They care and provide for a homeowner as well as huge corporations!…read moreFriendly, knowledgeable and affordable!! I will continue to use CTEC Shack!

Oh my goodness this is a treasure trove of a store. They have something for everyone here. Worth…read more while to stop in and ck it out. They have local books and security cameras, antennas and more. Thank you for all your help!

Good location, everything is kept clean and they had a lot of things in stock that weren't in stock…read moreat other Target stores in the area. Can't ask for anything more!

I was having a rough time with a brand new I phone Pro max & The Apple Store in Schaumburg did not…read moreset phones up with consumer cellular. This ea very frustrating not being a young person born with a natural ability to just handle these things. Aaron their "Tech guy" was great !!! He got me up and going nothing to it & made me feel very comfortable rather than a moron Thanks Aaron for doing a great job Very Thankful , Jon Paul Agustsson