My technician was quite nice and caring and there was plenty of parking. That's about it. The…read morepremises could use some care especially the waiting room. I spent quite some time checking on line and yet I still had to go to the front desk to answer the same questions all over. They are not on time. You also might want to call them before heading out to make sure the technician is in, they are not running late and your appointment has not been cancelled or lost by them.

If I could give less stars I would! The incompetence level…read moreis unmatched! They cannot receive or document a fax. When they do not have orders they sit and do nothing to solve a problem. There is no WiFi so when they ask you to get on the portal you have to walk outside but then they can't walk out to tell you they have your information. I've waited over 1.5 hours. Beyond moronic!

I'm going to have to switch providers, I've been going to Smil for quite a while, but you guys do…read moresuch a horrible job of delivering the results. When you commit to providing a report within 24 to 48 hours because it's a stat order, and then you don't provide that it's incredibly stressful for someone dealing with cancer. Not having your reports in a timely fashion for a doctors appointment makes the appointment almost useless. My August scan took a week to get back, the report was not complete, my doctor's office requested that it be read again and it never was submitted Finally, at the beginning of October, we had to call in and speak to a radiologist to get the report. If you have any idea how much stress that adds to somebody's cancer, Journey, you would commit to doing better. Being behind because you're short staffed is no excuse when that's been going on for over six months. With the money you're raking in, you should be able to staff well enough to give people the reports in a timely fashion.

Just got done with my US. My tech Caitlin S (darkish blond hair) was kind, professional, and…read more caring. Made sure I was comfortable the entire exam. Highly recommend SMIL MTV for your imaging needs. No day but today...she'll get the reference.

Overall a positive experience. Especially since they're nearby. Timely appointments seem to be a…read moreproblem. Lack of Pre appointment directions have resulted in more delays. I've had to use other facilities and have been satisfied. But, timing is everything.

Worst place ever to work. They let you go if you can't do patients every half hour. I don't feel…read moreyou get quality care here being rushed to get in as many people to make money. I'm in a much better place where I belong in the Emergency Room helping people and not being rushed when they are in pain. I regret wasting 5 weeks on an Imaging Center so greedy for money and not for the patients care.

I've been going to their Visialia, CA (FHCN) location for years--with no complaints--until the…read morecompany changed hands. Then all of a sudden my appointment had to be rescheduled twice. Ok, no problem. When I finally got in I got such a grossly unprofessional mammographer --came across as an inebriate, spoke with a croaking/shouting voice, had horrible hygiene--that I rushed home to locate and email the manager in AZ. The licensee's name is LOU ROBESKY. The manager was quite sympathetic and promised to take "remedial action." I have no idea if it did any good, because the "croaker" is one of two mammographers scheduled for tomorrow, when I have my next appointment. I already told FHCN that when I call in the morning to see if she'll be the one on duty, I'll cancel and reschedule!

I put the 1 star for Patricia who completed the imaging. She was picking her nose while I was…read morefilling out paper work, she was not friendly and made me feel uncomfortable. The way she spoke to me about certain topics was not appropriate. I will be asking my doctor to send me to another Women's imaging for my annual. Patricia should not be working with the public. I have never been so uncomfortable in front of a professional before.

As a phobic, anxious patient for all of my adult life, I chose Breastnet for same-day testing and…read morediagnosis; I was not disappointed. Dr. Wolf and her stellar team of specialists/technicians treated me with kid gloves, and brought me great comfort and compassion during the whole experience. I highly recommend them, and only wish I had discovered them sooner. Thank you to all the talented, and kind professionals who touched my life that day.

I have been a patient of Breastnet since Dr.White started it over 25 years ago. I received a call…read moreto schedule my appointment and I told the representative that I would have to wait a few weeks. Well I called to schedule my appointment and was told that if I wanted to continue the same level service I would have to pay a ridiculous additional amount. I have medicare and an excellent supplement. I asked what I am receiving for $1000.00. The same thing that I was getting for the last 25-30 years for no additional fee. There is a lot of competition. My history is there and hate to start with a new provider. Ridiculous!!!!! This is nothing but greed and taking advantage of patients that have made this business what it was. I miss Dr. White!!!!!

Came to this imaging center a few times recently for x-ray and MRI. The process was smooth each…read moretime! Because of some bad experiences I had with other imaging centers, I was pretty nervous about coming to SMIL. Thankfully, my experience was great. The staff were friendly, professional, and took the time to explain the process, which helped ease my anxiety about the exams. Like many imaging centers, they collect payment upfront, but they provided a clear cost estimate. After my insurance claim was processed, the amount I owed matched the estimate exactly, which I really appreciated. Overall, I had a very positive experience and would recommend SMIL to others.

Excellent customer service. I like that they have some Saturday appointments. Took my mom here for…read moreher MRI. Clean waiting area and nicely decorated.

My office visit couldn't be better. All staff including the…read moredesk were friendly and professional. Unfortunately, I had to leave a Google review about the appointment process which took 30 minutes. The call almost sounded like it was outsourced to another country, but not sure.

Appointment made online. Completed documents online & uploaded the imaging order, insurance, & DL…read morewhich made this a breeze. I received text messages that there was an earlier appointment which worked out well. Check in was a breeze. The payment hurt my soul though. Ooofff. That was a rough one but at least they offer payment plans. Staff was nice. The MRI sucked. Being claustrophobic sucks. The MRI makes so much noise and is so restrictive. I get it, I really do. But the anxiety from it all made me so tired. I wasn't expecting to be that exhausted after the MRI but I was. Appointment was on Friday. Results available by Tuesday. It was great. There is also a TON of parking available.

I scheduled my MRI for the first appointment of the day, 7:00 a.m. I was told to show up at 6:30. I…read morearrived by 6:30 and was informed by one of the employees who was just getting to work that the door wouldn't open until 6:45. I stood around for 15 minutes and the door did open at 6:45. The other person waiting with me showed me her confirmation and she was told to arrive at 6:15. There is a 3% surcharge if you use a credit card. It would have been nice to have been told this in advance although I'm not sure it would have mattered much. It would have been nicer not to have to pay this! I was taken right on time and there were no issues with my MRI thus the "ok" review.

This is about their corporate business model. Their business model involves collecting full payment…read morefor service ahead of time, regardless of whether or not insurance has already guaranteed full coverage. And they tell you you'll be able to get your money back when the insurance company pays. However, they will not automatically refund your money. You have to remember to follow up, check with your own insurance to see if it's been paid, and then go through a difficult process to get the refund. This review was posted after the second time I went through this experience. The system and model is obviously designed to discourage refunds. It should automatically refund.

Book all my lab work needs online at this location since the draw cost is lower and I am able to…read morecome in by appointment. They also offer discounts all the time. Service has always been excellent. Sometimes I have come before my scheduled time due to lighter traffic and if they aren't busy they have done my labs earlier. Recommend to everyone.

I have had my blood drawn here more than 10 times. It's fantastic that you get to make an exact…read moreappointment time, no other patients and no long wait times. I've only ever had two staff members draw my blood, both of them have been efficient, pleasant and enjoyable. It's easy to park and get into their office and they have live local people who answer the phone when you call customer service, which I also appreciate. I usually book my own labs directly on their website, which is easy to navigate and also to download results from. They usually have some kind of monthly discount special also for cash pay clients. I would choose to have my blood drawn here over any other lab I've ever been to in my 40+ years on this earth.