My dog gets so excited that he literally almost pees himself every time we tell him were going "bye-bye" (day care). He absolutely loves it there and we haven't had ANY complaints..... BUT we had a huge miscommunication issue. The girl at the front desk, her name is Kristin, told my sister that we needed to pick up my dog by 6:30. She calls me at 6 on the dot saying, "hi just to let you know we close right at 6." I said, "oh okay I thought it was 630, let me call my brother and see if he can pick him up. I'll call you back." I call Kristin back and I tell her that my brother will be there less than 20 minutes. Kristin says, "we won't be here by then." I said okay does that mean he needs to stay? And she says, yes. I said okay but he needs to eat dinner. And she says, "we'll give him some of our food, I guess." I COULDN'T BELIEVE HOW RUDE SHE WAS! She gave me no reassurance. She didn't say anything like it's okay, things happen, don't worry about it, he's fine here. NOTHING. I understand rules are rules, but I was born into the customer service industry and customer service is EVERYTHING when you own a business. There is No need to have such an attitude on the phone. I gave them 3 stars because he loves it there..... But still so disappointed. read more

My two dogs were boarded at PREPPY PETS WARMINSTER for 13 days while my husband and I were on vacation. Immediately we knew something was wrong with both of our dogs when we picked them up. My one dog was limping and had a sore on his right front paw and both dogs had massive bloody diarrhea and vomiting. It turns out they had both contracted campylobactor from this location. We called several times to check on the status of our dogs and we were never informed of any problems. When the staff was questioned, they denied knowing anything was wrong and refused to take ownership for the situation. The fact that my dogs contracted this bacteria from PREPPY PETS WARMINISTER, tells me that they came into contact with contaminated food, water, and/or living quarters. I DO NOT RECOMMEND ANYONE USE THIS FACILITY FOR THEIR BELOVED PETS!!!! read more

BEWARE! We recently had a new addition to our 4-legged family: a 4-month old alaskan malamute pup. Due to unexpected business trip, we had to place our dogs in kennels for a 4 night stay. We have 2 large dogs - showdogs - Alaskan Malamute and German wire haired pointer, that went to their usual kennel. Unfortunately they could not accommodate the pup. we had to scramble for a kennel and came upon Preppy Pet. Long story short, our pup smelled like she bathe in urine for 4 days, she got a urinary tract infection, AND despite the PROFILE they ask you to fill out, with the EMERGENCY NUMBER noted prominently, they did not call us AT ALL. They said pup was IN HEAT (i never heard of a 4-month old pup in HEAT!), because she had some blood. How scary do you think you would be? This place is run by unknowledgeable people. If you want to board your dog here, by all means. I know we will NEVER do it again, and will be sure to spread the word to our showdog friends. read more

we had used this kennel many times before with almost no obvious problems. We dropped our dog off for 8 days of boarding plus a bath and nail trimming. we left three gallon bags of dry food plus 8 cans of wet food. the instructions were bowl of dry food mixed with a half a can of wet food to be left in her enclosure.when we returned the kennel returned 1 full can of wet food plus 2 and 1half bags of dry food. when I took our dog outside to put her in the car she had severe diaherra. Before we left we purchased a 20 pound bag of dry food. I dumped all the plastic bags back into the orginal bag placed it on our digital scale and to my surprise the bag weighed 19 lbs and 6 ounces. the kennel only used 10 ounces of dry food during my dog's stay. Our dog died less than three days later. To all people that read this post please be aware and do your homework before you board your family pet at this kennel or any other kennel. I have come to this conclusion that I failed Angel our beagle and that lead to her untimely death. In all the years we had this dog she never had diaherra in any form . read more

We were referred to Preppy Pets in Warminster and several other Pet boarders in the area and decided to go with them. The price was good and their website was impressive. When I called to make my reservations the owner Elaine answered and I immediately had a good feeling that we had made the right choice. She was pleasant and when I explained my dogs medical condition she automatically stated the medicine she was on. That made me feel good. Our dog has never been boarded and has not been around other animals since our other dog passed a year and a half ago. We adopted her and she is nervous when first meeting people but she has never hurt anyone and as soon as we allow someone in that she does not know she barks a little then realizes it's okay and lays down or will sit with them. When it came time to drop her off we were excited but that soon ended. As soon as we walked in, the gentleman at the desk was not friendly at all and it seemed as if he couldn't be bothered with what we were explaining to him (this was not the husband owner). They announced over an intercom that their was a sign in and a young girl came out and placed a lead on her and immediately took her away. We didn't even get a chance to pet her or hug her before they took her off. We did take advantage of the web cam an believe it was her in the play group. I was shocked that there was no personnel in the cage watching the dogs. We had taken a ride up to the location the week before to see the outside and at the time we did not think about it but now that we are, there was not one single person outside watching over the dogs. This now disturbs me as what if any dogs started fighting and no one got there quick enough to stop it and someone's pet was injured. Also, our dog came home limping which we had to get medicine from the Vet for pain and inflammation, they obviously had a muzzle on her, and it must have been so tight because it has been two weeks and she still has scabs on both sides of her snout. Now her ear is inflamed and again we have her on medicine to clear it up. The only good thing was the girl who brought her out from grooming her as as she was very pleasant and she did a good job on her. They never gave us any report on how her stay was or how she behaved, as this would be helpful if we had to board her again. The lack of personnel watching over the dogs is quite upsetting. I would not go back to them. I see the other boarders were much more expensive to board but it may be worth it. If my dog was not doing well they had an emergency contact person who would have come and taken her. I would not recommend or take my pet back there again. read more

Well for awhile I loved this place and I thought my dog did too. The first thing I found out from my Vet was the reason why my dog needs to be muzzled now when she gets her nails done is because they cut her black nails so short that they hurt her. I let that go and decided to just not let them do her nails anymore. Yes, there were times when I would go in there in the afternoon to pick up and a conversation would be going on between people in the office and I would have to stand there and wait but that is what happens when you leave such young staff in charge. Once they brought me out the wrong dog and they did not even realize it until I insisted that was not my dog. The other day I picked her up and I noticed she was moving really slow and looked very tired, which was not unusual after she spends the day there. I mentioned it to the owner and she said, yeah she was just sitting in the corner all by herself. The next day we found dry blood on her side and noticed there was a puncture wound. I immediately called the Vet. I called Preppy and asked the owner if there was any fights or anything the previous day and of course they said no but they would look into. The Vet confirmed it was a bite wound and the bill was not small. I politely called the owner back and asked if they would help with the bill and I was told no but did offer and a discount on my next package. Really a discount on my next package...no thank you!! The owner told me that basically they cannot control something happening in that type of environment with all of the dogs. There is no way that my dog had that deep of wound and did not cry when it happened. Where was the staff? If you see two dogs fighting you should make sure neither one is hurt. This all very disappointing but I am grateful I know now what type of place this before something worse happened. Also if you ever choose them for boarding there is no one there at night...so many things could happen. read more

My wife & I take our 3 dogs to Preppy Pets at least 3 times per year for the last several years. This place is nothing short of fantastic. Elaina & Ed are true animal lovers and it shows with the care and love that they give to the pets in their control. My wife and I are away for about 10 days at a time and we look in on our 3 boys via the pet cam. We call every few days just to check in and the entire staff are easy to converse with and give us the updates that we need. We have a 15 yr old chihuahua who is pretty feisty but sometimes doesn't want to eat his prescription dog food. Elaina or a member of her staff actually sat with our old guy to make sure he eat his food. Now another one of our boys needs to take meds twice a day. I was really concerned about him but when we picked them up he was more frisky that he was before we dropped him off. We had watched him run around via the pet cam and we surprised how frisky he was. I can't thank Ed, Elaina and the entire staff for taking care of our 3 boys while we were away. We truly know that our boys are in GREAT hands while they are at Preppy Pets read more