Presbyterian Sleep Medicine Kaseman Providers: Cameron Eklund PA and Robert MA I called this place three months ago to get an appointment because the company that supplies my CPAP supplies told me I had to do this so that I could continue charging against my insurance. I initially got a video appointment with Halley Contreras for the 2nd of March. About February 17th I got a call from Mariah A, to say that my appointment was cancelled and I needed to reschedule. She said someone from the call center was supposed to notify me, but no one did. I asked why this was the case and she could not give and answer. I asked to speak with her supervisor and she said that the supervisor would call me. No one called me. I called the call center again and asked for the supervisor's number so I could call her, but they would not give it to me. My question has gone unanswered. I finally rescheduled a video appointment with Cameron Eklund for April 22, 2026. Prior to the call, Cameron's MA, Robert called me to set things up. Then a few minutes later the call started. Both Cameron and Robert did a good job communicating with me and answering my questions. Cameron made a few adjustments to my CPAP that are helping me sleep a little better. So, three stars for Cameron and Robert, but only one star to the Kaseman call center, their schedulers and the scheduling supervisor. read more

This review is not for the ER but for the Presbyterian orthopedic group. I went to the Kaseman ER today for an injury to my right shoulder due to a fall. I suspect a rotator cuff injury as I am not able to raise my arm at all. The ER was efficient and x-rayed my shoulder to rule out any fractures. The test came back negative and they suggested that I see one of their doctors at Kaseman orthopedics. While in the ER, I called their office to make an appointment. To my surprise, they said I could not be seen until January (today is September 15th)! I next called NM Orthopedics as I have used them before. After waiting on the phone for a long time (e.g caller #21), I gave up and attempted to schedule an appointment online without success. I ended up calling an orthopedic practice I know about near Los Angeles, CA. They advised they could see me as soon as tomorrow. I went ahead and booked an early flight out of Albuquerque tomorrow morning to California for this appointment. Health care in New Mexico is pathetic. It is basically unavailable and really no one cares. Governor Grisham and the New Mexico State Legislature should be embarrassed. I would never advise someone to retire to this state which I have lived in for 33 years. read more

Nurse Thalia and Nurse Ryan and the team with Dr Barefoot and the psychiatrist LCSW are unmatched. They were professional and kind. Their care for their clients/patients was five stars. read more

The NPR was very nice and helpful but the Dr Therese 'm could t be bothered with my questions and they were ignored and dismissed as not worth discussing .. shame ! Wi ll never ever go back to that place ! Ps .. if I am in a accident please don't bring me there .., just call my pastor .. Calvary Osuna thx read more

what an amazing team at NMO. I had rotator cuff surgery on April 29th. I received awesome care from all the team members . Lauren: Sweet and caring, so gentle with IV. Dr. Ferre: Kind and thorough with explaining everything, and performed block anesthesia in 1 try. kept me comfortable for 24 hours. Joel: Great sense of humor. So funny and caring. Dr. Benson: Also very caring, thorough and awesome Orthopedic Surgeon. OR nurse Rachel: Just loved her. So sweet and caring. Kim Renee: Wheeled me out to the car, also very sweet. THANK YOU AWESOME NMO TEAM!! Myself and my family appreciates the care I received. read more

I was referred for occupational therapy following a shoulder surgery. First of all, a patient has a right to request certain therapists-- we are the ones paying for this! Here, you'll be put with a random therapist every time unless you make a stink about it, which seems horribly inefficient since these people who are supposed to be helping you get better have never met you before and you have to explain the situation all over again, every time. I've seen some decent therapists here but my last visit was with a little girl who looked about 18 (Rose). Not only was she a horrible therapist, she had an attitude with me and acted like my pain is all in my head. Sweetheart, when you grow up, you'll likely need medical attention too, and I can only hope you have the same quality of care that you're giving. I will be specifically asking NOT to see this girl in the future. She needs to go back to school and learn to do her job correctly. read more

Their care is very well organized. J see them for both primary care and psychiatric care. Ryan Grange is an excellent PA. Very helpful. Great bedside manner. Dr. Khan is a fantastic psychiatric. The staff is very friendly and helpful. The building is nice. read more

I was thoroughly impressed with a number of the staff treating my wife. Kayanna was particularly kind. Thanks and keep up the great work

My husband went into Kaseman on Thursday due to symptoms that potentially lined up with an episode of Anaphylaxis. They not only barely acknowledged his existence, but couldn't be troubled to treat him beyond administering nausea medication. He had a rash going up his right leg, all the way up to his knee! I am thankful to his primary who got the job done. Without her, it is likely he would of had to risk another E.R. visit. Truly am glad he is still here, given that he has some serious health conditions. I don't know what happened at Kaseman and when they lost their compassion or dedication to patient care. They used to be pretty good, and my first choice for urgent care when there was a need. Nowdays, they are a cold facility that treats everyone who walks in there as a waste of space. Very unprofessional. read more

Presbyterian Kaseman Hospital - Rash climbing up my husband's right leg. - Hospitals Near Me - Albuquerque, New Mexico

I only gave a three-star on the Presbyterian hospital emergency room due to no one in waiting room in extremely long wait. When they did get to me staff was very friendly I had approximately six different people help me with with the major cut on my thumb. If there was more people in the waiting room I could see giving them a five star . There was only one person ahead of me. Very strict on signage and covid procedures. This location usually has fast service compared to the one downtown. read more

Presbyterian Kaseman Hospital - Emergency room - Hospitals Near Me - Albuquerque, New Mexico

I'm have been struggling w a sinus infection for 8months now that I found someone who can do the surgery , I'm having to jump through fucken hoops to get them to release the medical records , I have a follow up appointment w a sinus doctor I hope they can't thier fucken shit together so I can the surgery in time!!!! read more

I had my first appointment today with my Physical Therapist for outpatient rehab. I was very impressed with the ease of checking in as well as how handicap-friendly the building is. My Physical Therapist, Jamie, was very thorough in her assessment and very positive in her demeanor throughout the appointment. I was very impressed with the facilities and equipment available to help the patients. It became apparent in my appointment that I would need more frequent appointments than just once a week. They are booked pretty full up on the schedule but the scheduler was adept at finding ways to work me in so that my treatment has the best possible chance at success. I truly felt like the entire staff cared about my personal goals the entire time I was there. read more

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It is definitely a for-profit hospital if you don't take your own health care and keep on top of things yourself it will not be done for you so sad it's not just Presbyterian it's everywhere now all the hmos for profit I kind of feel like a gosh darn billing code:-( read more

Absolutely ridiculous. I had my mom brought in by ambulance due to a sever dog bite affecting both arms. She got brought in about 8:15. They checked her vitals gave her an iv and wrapped one hand completely dirty. At one point we told the nurse that her hand was still bleeding pretty steadily and it was in an enormous amount of pain. The nurse proceeded to take the bandages off the open wound fast and uncaring. When my mom said it hurt she just stepped back and copped an attitude. Then finally about 1030 we see a doctor, find out she's fractured her fingers and potentially had a neck injury. During which time her hurt hands are completely unmanaged and I'm grabbing her napkins to catch the blood. Now it's 1:12 in the morning and she still has a bathroom napkin catching the blood. Still have dirt on her fingers that we cannot remove without causing immense pain and have literally seen a nurse or doctor a total of 3 times in 5 hours. Honestly the worst. This is the third time I've given this place a chance and it just gets more disappointing then before. Just sad. Come on abq kaseman get your shit together read more

Ivan the head nurse is working like a champ dealing with a lot of patients.. he also has a lot of PATIENCE! He is working alone in front tonight I have much respect for him. Thank u Ivan Keep up the good work!!! read more

Went into ER for severe foot pain and felt as if I was wasting their time. I wanted to explain what had happened but kept it short because I had the sense no one cared. By the time the doctor got to me he was gone as fast as he came in. Told me to stop doing what I was doing and left. Left me with questions. Left me wondering why? Why does it hurt? Can some explain this to me? Then I was given three different copay amounts. Fortunately the cost kept going down, but the person that came to my room to tell me how much it was the first time couldn't be bothered to help me at check out because "I'm clocking out." Also, when I was given my discharge papers it felt as if they were thrown at me, without explanation and the nurse gave me directions to exit and walked out. Stunned, I sat there for a bit before finally getting up to limp out. I left feeling embarrassed and frustrated. I should have stayed home but I went to ER because something was wrong and I was seeking answers to my questions. No one cared. Here's the problem, I went to ER because my pain was at a constant 8, with the occasional 10. Before I left I took some ibuprofen which helped. This meant that by the time I was seen my pain was at a 4. Why was I being treated for a 4 and not the 8 I was experiencing earlier? I wanted to tell them my story but I had the sense it was best I kept quiet until someone asked me for more information. No one ever did. I work in customer service and am a trainer for teaching processes. The way we treat our customers. Every corner I turned in that ER experience made me scream inside. No one was friendly (except the radiologist) and I became guarded because I was not in an environment that made me feel safe, which perpetuates the careless attitude. Not provided comfort and safety, makes people guarded and cranky, which makes hospital staff cranky back, then patients and staff volley this bad attitude all over the place. The way I feel is not my fault. I was disregarded from the get-go. I understand if hospitals are stretched thin, over-worked, under staffed, etc. but my experience was awful. It's not my responsibility to take care of hospital staff. That is the management teams responsibility. I'm sure that if I spoke with a supervisor I would be met with the same "don't care" attitude. It's sad because the next time I need the ER I'll take pause and ask myself, above the pain, urgency, and need for care, if anyone will actually care? read more

We came here for a dog bite and they have the most longest wait for my gramma and it's completely out of hand. this wait is to long i do not recommend this place for an emergency, it's more like a waiting room here. read more

Thankfully, I'm not in the habit of going to hospitals for my own care, but I was here recently for outpatient surgery on my foot. :: knocking on wood :: (To keep the good luck going, I am compelled to knock on wood for having said the above. Let that surgery be the one and only one I ever experience.) I had to be at Kaseman almost two hours early for the surgery, which wasn't a problem. There's good prudence in that. It was early in the morning, yet there were quite a few people already there. To check in, they do make you take a number like at the DMV, which is quite impersonal, but thinking about it, it really is incredibly efficient. I barely had pulled my number, 44, when over the loud speaker, they were announcing 44 was being served at window number 2. Now that's fast service. The number 44, by the way, is a lucky number for me, helping to make me immediately optimistic of a good outcome. The woman checking me in was warm and friendly, and that pretty much sums up the rest of my experiences there. There was about a 15-20 minute wait before my name was called again, and Nurse Jackie lead me into a semi-private room for pre-op. Jackie was down-to-earth, compassionate and extremely comforting. I was instantly attached. So it came as a bit of horror when I found out she wouldn't be there for the actual surgery. OK, there's a strong distinction between pre-op, surgery and recovery. What did I know? Neophyte. (Say it like "Pirate.") While in pre-op, the room started to take on a revolving door with doctors and nurses coming in to introduce themselves one at a time. This served to take a bit of the edge off my fear. Compassion and a warm sense of humor are what can be said for everyone. Anesthesiologists Dr. Ritchie and Dr. D (pronunciation and spelling of his last name escaped me immediately), surgery nurse Crystal, and podiatrist Dr. Zachary Haas, all who would be attending to my surgery. Dr. D was the one who started my "sleep" process by announcing he was about to give me a mickey. The very next moment roughly 60 minutes later, I was in recovery and was being attended to by a recovery nurse I don't recall her name. I was a little out of it. Nurse Bob T., also a recovery nurse, was there with humor and good friendship before and after the surgery. Kaseman definitely seemed clean while I was there and the interior didn't appear to be outdated. These are important factors for gaining and maintaining a patient's confidence. Compassionate bedside manner is imperative and those whom I came into contact with held this quality in abundance. Of course, success of surgery is the gold standard everyone deserves, and this appears to be the case with my own five weeks out. This review seems to be serving a second purpose: That of thanking those who were there when I was in need. read more

First time in Presbyterians ER it was a great experience I had the best nurse I've ever had in my entire life she took the absolute best care of me. Their staff is very caring and polite especially for being in the emergency room. They have a nice juice bar and the signs are labeled very well. read more

They recently remodeled the new emergency room. The rooms are cleaner and they now have doors on them however same staff is there I wouldn't rate the staff as being the best I feel it's better than some of the other hospitals here in town maybe one that teaches that's my least favorite it's a very slow emergency room and they can get extremely busy not all staff members are friendly rude at most times. You find dried-up blood or other items in the restroom and security is pretty visible although they stated to me that my car was likely it would be broken in if I left it there overnight. The doctors try to be as thorough as possible without spending as much time as possible. The doctor comes in the beginning of your visit and you don't see him/her again they are gone for the rest of your visit its the nurse and the techs who take care of you. If you can go to anither hospital go or good luck. I do have to go out of my way to say how impressed Lindsey in the er was. She was one of the few people i actually saw working I'm not kidding when i say that. My room was right across from the nurses station and i saw one staff member, who's name is Jen, do absolutely nothing. One time a drunken man came in and was strapped to his seat. He had a cup of liquid which he spilled and yes she did go and clean up the spillage using her foot and paper towls i think she only went to assist him because it wad something easy to do and she stood there for sometime laughing and chatting with him. Lindsey was up and down going from room to room and actually working. That girl was ontop of her job. I believe that if there are any staff who is reading this acknowledges Lindsey and her hard work! read more

Presbyterian Kaseman Hospital - Hospitals Near Me - Albuquerque, New Mexico

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Ok seriously, I went here to visit a friend who was ill. This place is BEYOND disgusting. There was ants everywhere in her room. All over the floor and dead ones in the bed. Very very unclean. I went to use 2 different restrooms and they were both so disgusting I couldn't even go. One of them had blood everywhere that was not cleaned up or marked to not go into. The staff was very unhelpful for the most part. Stay away if possible!! read more

I went to the ER after being hit by a car. There was nobody else in the waiting room and I was seen right away. I was also seen in the ER for an unrelated problem two months later. Both times I was seen quickly, staff was courteous and asked me constantly if I was getting all the help I needed. They gave me thorough work-ups and explained everything completely. Everything was clean and orderly. They made a minor mistake on my insurance the first time that they corrected quickly after I called them. I was pretty satisfied. read more

I come here for Physical Therapy. It's a little hard to find since it's on the backside of the hospital. So don't go walking around the main portion because you won't find it. The staff is very nice and know what they are doing. They have varying times and will always work worth your schedule. read more

I brought my daughter here for a head injury. The check-in staff and nurses were very efficient, kind, caring and helpful. The Dr. was the exact opposite. She was in a hurry, not thorough. and dismissed my questions as if they did not matter. The Dr. didn't do anything to help my daughter, did not give us any advice, and made us feel as if her injury was not important. read more

Anyone who complains about not receiving "Speedy" treatment at an ER needs to understand that priority comes first. I have been to the emergency room many times in my life and as soon as I get there, I feel more at ease. When it comes to my children, knowing that a capable medical team is near by, makes the wait seem shorter and a little less stressful. They are not in the business of getting you in and out like you want. They save people's lives. If it's not worth your wait time, then maybe you should just make an appointment with your primary and wait a week instead. These people work very hard and deal with things that you wouldn't dream of putting up with. They are also compassionate when deserved and I have always been treated with respect and satisfactory treatment at this hospital. It is my ER of choice, even though no one actually "enjoys" visiting an ER. It's not meant to be fun, or accommodating. You are there for a reason and if your reason isn't justified enough to wait patiently, then seek alternative accommodations... this isn't a place where you are greeted each time with a smile and a handshake. Some people are bringing their family members to the hospital for the last time. They don't care if you are happy, or not. They just want help! To work in such an environment causes employees to supress all emotions. It isn't anything against you personally, so have a little compassion and understanding for the people whom are willing to walk in here each day and take care of you and your loved ones. These people give up holidays, weekends, family time, church, etc... to be there for you so, thank you Kaseman staff! I appreciate everything that you do and I wish others could see the hard work and effort you put in every single day! Happy Thanksgiving and I hope you spend some time with your families! Xoxo, the Positive Review Fairy read more

nurse on duty overnight hrs of 8/21/2019 went out of her way to speak rudely to me!! acted offended when asked for water and snack. attitude of staff ,patients are the enemy. they don't care at all if you are in great pain.dr was nice. avoid this place if possible!!! read more

We brought my critically ill sister here to Hospice, and received the best care ever. We were scared and weary at this point, not knowing what to expect. She was placed in the Hospice Ward, and all irritating heart monitors and extraneous devices were removed, so that she could get much needed peace and quiet. We could stay all night in reasonable comfort in the large, cozy environment with wonderful nurses and staff, kindhearted doctors, and technical staff providing necessary back up where needed. Nearby kitchen provided snacks and coffee because, oh yes, the family did need to stay nourished. Sheets and pillows were proved at night as we needed to stay overnight several nights, with room for small couch like thing and big easy chair for her son. The reverend and his wife from St. Paul's Methodist Church was allowed to stay for prayers and blessings, and no need to be concerned about visiting hours. We were on the final watch. In Beauty it was finished, old Navajo prayer. My sister did not suffer, and went peacefully to meet her maker, and join those who have already gone before us. read more

We checked our father in yesterday and were told by the Doctor that he would receive two physical therapy treatments each day. He was considered a fall risk so he couldn't get out of his chair or bed without assistance. The first afternoon he was in the hospital he wasn't seen by a physical therapist. The next day he received an evaluation in the morning and wasn't seen the rest of the day. He was left in a chair all day with no exercise except the morning evaluation. We asked what his physical therapy plan was and never received an answer. We thought this was a place where he would receive physical therapy. He would be getting more physical exercise if he was at home and family members took him on short walks a few times a day. Very poor treatment and response to our questions. read more

Worst staff and poor patients care! Very rude staff in the ER, instead of taking care of patients that are waiting. Saw them stood around and chatting. read more

I really can't believe that people are treated so poorly in the ER. I was judged before I was diagnosed. God help them on judgement day from our almighty God. They will get theirs. read more

Horrible place! My grandmother is dying from cancer and they have left her in a room for over 6 hours, they have only checked on her twice and she's been sitting with an empty bag of saline for over 30 minutes. When I asked when they were going to transport her, I was rudely given the answer that it was a process and that we would have to wait. I understand things take time but to me waiting over 6 hours for a bed at a main hospital for someone who's dying is a little ridiculous. Most of the staff are extremely rude and are not sympathetic at all. You can't tell if they hate life or hate their job, but they shouldn't be in a field where you need to be kind. Bottom line don't come here unless you want to die here. read more