Jill Raines, nurse practitioner, is currently treating my parents like trash while my father is in the E.R. since 8:30PM. She is telling my mother she is getting onto her when my mother is trying to explain my father's conditions. I didn't think the reviews here were that true, but they most certainly are. My father is 59 next month with stage 4 cancer all over his body and went in because he lost feeling in his leg, nothing but pain. Jill Raines, Rains, I don't know how to spell her name but she certainly is making what could be my father's last moments very memorable ones. read more

I prefer this set of doctor offices to the one downtown for several reasons. First of all, the parking is much easier and valet is MUCH faster. They also have not one but TWO TriCore locations to get your blood drawn - including one with Saturday hours! The walk-in radiology is also much more convenient. There is also an air of hospitality here. There are several small park like areas for patients and caregivers to get fresh air. I see endocrinology and neurology here. My neurology clinic is simply amazing. They are hard to get into due to the shortage of neurologists in the state but the CNP, Susan Robinson, is incredible! Susan goes above and beyond every single time. I will message her on MyChart and get an almost instant phone call back. She is so thorough and always makes me feel like I'm in the best hands. I am so grateful to her. read more

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I went here to see Jan dietitian. Jan is an exceptionally good employee. I hope she gets recognized for the wonderful detail she looks for in people's problems. I think she does more good for Presbyterian the most doctors. Jan tries to go above and beyond. I hope she is able to help me fix my problem. read more

Presbyterian Kaseman Hospital - Lobby - Hospitals Near Me - Albuquerque, New Mexico

I had an emergency and had to get to the ER immediately. Dr. Campbell, Lulu, Dan and entire staff behind the front desk were fantastic! They truly showed that they care in the time of need. Thank you all so much for doing that! I like to be able to say look forward to seeing you again, but in this case I'd have to say I don't look forward to seeing you again, at least not in the ER. ;) read more

Terrible service and fail to provide a safe environment for patients and first hospital I've been to with metal detectors so you know this place is not a really safe hospital read more

In my time of need, the team here were my saving grace. Due to my immediate need, they were able to get me quickly checked in, and back to a room. *Thank you to the gentleman in the waiting room that let me go ahead of him.* The team worked fast & efficiently to triage, test and manage my issue. I was very thankful for their kindness and attentiveness. I APPRECIATE ALL OF YOU! When I was moved to Observation awaiting test results, the area is a common area with recliners and chairs, separating you from others by small curtains, that offered little privacy. When staff came in to talk to awaiting patients, you could hear discussion and conversations. The curtains didn't enclose the area, so you were able to awkwardly view others in whatever state they happened to be in. I understand that the area serves a purpose....it was just very very awkward. For me, it was okay but for others in the area - clearly it was not. read more

The husband had a visit with a specialist today as a follow-up to his E.R. visits. Now we have contradicting diagnoses. Where there should be clarity, its starting to feel a little like a pissing contest between the doctors of Presbyterian and I'm outraged. This is not the way to go in treating patients. It's disgusting. read more

My mother was in the ER and Des an EMT was not accommodating or helpful at all. Very dismissive and rude. Did not do her job properly.

I went to the ER and RN Hollie treated me so well. She mentioned she is new to the area & what a great addition to Presbyterian! She was very attentive and very upbeat. Made me feel at ease. read more

It's understandable due to Covid there are different processes in place but if you do not know how to be helpful or empathetic (you are working in a hospital where there are ill people) do not work with the public. Very rude woman at the behavioral front desk. Take a class on communication or at least learn about facial expressions because you are lacking in this area! read more

I'm at Kaseman with a friend. The wait in the ER has been quite long. However, the nursing staff has been amazing. Holly has been respectful with our request for female practitioners when possible, patient and let everyone involved in her care to know to speak softly. The ER is never a great experience, but I do recommend Kaseman for patient care. read more

If we must sit in the ER for 8 hours (that's what I'm anticipating, it's only been 2 hours) can we get better lighting than all the fluorescent lights...perhaps invest in LED lightbulbs. Also, it's a bit disheartening when you have to inform the check-in nurse of a specific in house care that she wasn't aware of that this hospital provides. Like wow...that's like a waiter not knowing the special of the evening, a taxi driver that does not know how to drive, a nurse...wait that's my point. Also, what's up with all these individual blood pressure cuffs? What brilliant company came up with a way to gouge sick people even more? Also...I've watched 3 people have exposed blood, whether bleeding or slowly oozing come in, check in and then sit in the sitting area and wait. Like seriously?!? Give them some gauze. All I can say is that I'm having second thoughts of sitting down in the waiting area. I'm surprised that 6-8 hour ER visits is an acceptable thing in this state. I'm sure this location is cleaner than others but wow...just wow. Update: it's been 4 hours and still waiting... Update: hour 5 finally seen...but wait, there is a SUBWAITING area inside Update: 6.5 hours...still in the subwaiting area and it's freezing back here. It would be nice is someone smiled, or if someone was welcoming...no one wants to be here...patients and medical staff alike. Got here around 9pm...finally getting into a room at 4:12am. If you can stay alive until after 1:00am, come then...it will significantly cut down your wait time. read more

I was there two days in a row. The first day They left me in the hallway for hours having panic attacks while hundreds of staff passed me and not once did they ask if I was okay. because I was in the hallway, I was the only one who saw the girl in the room across from me keep opening and closing her door and I was the only one who saw the blood. I, as a patient, had to go keep this girl calm and stop the bleeding from where she had ripped her IV out until a doctor finally showed up about 10 mins later. The next day, I was there again, with an obvious overdose. They asked me who the president was and I said Bill Clinton. I was sick of their blatant negligence so when I began arguing they threw me outside and left me on the street corner alone and cold and dying. I told several nurses that they were leaving me there to die and they said nothing. These people are sadists and it is truly terrifying that these are the people who are supposed to help us. read more

Good experience in the ER when I hurt my back a while back. The nurse kept putting warm sheets on me. Very nurturing.

I took my wife to the ER for heart attack symptoms last night. The registration/lobby staff were the worst I've ever come into contact with (and I've spent some time in the hospital). There were about 6 of them sitting in a circle laughing and drinking gigantic sodas. After about 2 hours in the waiting room I asked if my wife had been given a room yet, "no sir." Ok so i ask if there is any update because she was literally about to have a heart attack, "sir, if you want an update you need to text your wife." Wow, ok. I sit down. So about an hour later I get a text from her that she is finally in a room. I go back and ask if I can get in now. "Sir, your wife isn't in a room." Uh yeah she is she just told me, are you saying she's lying (this is what I was thinking, not saying)? "Sir, please sit down I can't let you in unless it's on my Dell. Keep in mind my wife was literally in a room around the corner about 15 feet away but not even one of the 6, soda filled hospital staff couldn't be bothered to maybe get out of their chair and look. I mean I guess their gossiping was way too important or whatever. 100% would not recommend. Nurses were fine. Front staff, terrible. Sad! read more

I spent about 8 hours in the ER at the main Presbyterian hospital on Central, and that was possibly one of the most the most miserable times of my life. When I had to return to the ER, I decided to try this one because of the horrible practices and unsanitary conditions at the main branch. At first, I was highly irritated with the placement of the sign directing patients where to go. It was small, placed right at the door opening and faced toward the row of chairs on the left of the entrance. Obviously I didn't see it so I went to the front desk and the girl sitting there kind of blew me off like "duh, read the sign and have a seat, we'll be with you in a moment" I had a seat and waited. There was not a single person at the front desk checking in, but the girl I spoke to was deep in discussion with the young man sitting behind the desk with her (I assume he was also an employee). Since they were not calling anyone up, I figured maybe there was an alternate station where they registered incoming patients. I was wrong. Finally, after about 8 minutes (which is a VERY long flippin time when you have sick people waiting) she finished her conversation and called the next person to register them. This experience alone would make me want to give a one star review. In fact, I would happily give less than one star given my first impression of her attitude and lack of urgency to get people registered to be seen. Now I will explain why (and who) made me change my mind to 4 stars (which would have been 5 but the front desk thing still bothered me) When I was finally called back, Corbin (a paramedic tech who's name I probably misspelled) was very polite and processed me quickly. He was informative and walked me through every step of everything he was doing. Starting an IV, taking some specimen tubes, administering saline... Communication folks. It goes a long way when you're sick, and miserable. They got me into a comfortable bed in a private room fairly quickly, and the team of nurses and Drs who helped me were phenomenal. I don't remember all the names, but Sean was one of the nurses, Wilke (MD) was the initial Dr and when his shift ended, I was followed up with Alisha (PA). I also had several other individuals who all made me feel comfortable, calm and kept my misery levels as low as possible. The man who took me back for CT scan was amazing and I could tell that he made my comfort his first priority. In fact, all of them did. They let me stay in my comfortable warm clothes. I was so glad they didn't make me change into one of those humiliating hospital rags, especially because i was freezing. They didn't make me get up and walk halfway across the hospital for my CT scan (like they did at the main hospital) they wheeled me over and there was no wait (whereas the main branch made me sit in a disgusting little room with a television turned up too loud for 30 minutes while I waited to be scanned) and more importantly, I was allowed to keep my private room until discharge. The main branch kicked me out of a private room as soon as they could and made me sit in an uncomfortable chair while I was in pain, in a room with a dozen other patients some who were so loud and obnoxious I was about to just rip out my IV and leave. After all is said and done, I was much happier with this location, and if I have to go back to the ER again, I will choose Kaseman. The only reason for not writing a negative review for the main branch on Central is that I cannot give zero stars in a review, but if anyone reading reviews is between decisions on which location to visit, choose this location, because the other is filthy, and the employees there have horrible bedside manners. At Kaseman, it is obvious that the staff wants to make you comfortable and help you feel better. Well, aside from the idiot girl at the front desk. So when you are sick and the last place you want to be is in the ER, this is probably the best one you could choose. read more

I realize this Presbyterian location is under construction, but GEEZE. The bathroom facilities are a lost cause (extremely unsanitary for a hospital) and the waiting room looks like they gave up on it. Never mind the fact that the dept I had to go to is very understaffed and they were exceptionally late for my appointment (almost 2 hours!!). Was required to get there 45 minutes before my appointment then ended up twiddling my thumbs when I could've stayed at work longer. MAJOR thumbs down! read more

Eh just like your typical hospital... noisy, crowded, semi helpful staff and a doctor who doesn't bother to get to know your name. If I had a different insurance company I would definitely go somewhere else. read more

I've seen the neuro at this site and their new site on Pan-American freeway. I have rarely, very rarely in all my dealings with doctors been treated and dismissed like I have with this neuro practice. I had an appointment, drove from Belen to the NE side of Alb. only be told the doctor refused to see me. The arrogance, unprofessionalism by all staff at this site is remarkable. I would never recommend anyone at this site. I feel the "doctor" acted out of pettiness and spite. You go to this practice at your own risk. read more

I went to Kaseman ER a few nights ago... it was by far the most horrible experience I have ever had in a medical setting. The staff at the check in desk were incredibly rude and very cold to every single person who came in. They rolled their eyes at patients as they explained what brought them in and did not lift a finger to help anyone who needed it.... Even something as simple as giving a woman with a cut arm some paper towels or a gauze pad to control the blood was blown off; they refused her request and told her to wait for triage. I witnessed multiple staff members mocking patients by acting out their symptoms and pointing at the patient in the waiting room, this is disgusting behavior and incredibly unprofessional. The majority of staff members that were caring for patients in rooms were very cold and rude; There were multiple instances where a staff member would leave my room and make fun of me using my name right outside the door where I could hear everything they said. Every simple request I made was not met even hours later (example: could I get a blanket?, can I have a cup of water? etc); Even asking to be taken to the restroom was met with eye rolling and scoffs like I had completely ruined their day and seriously offended them by asking for help. If you need medical care, this is not the place to go. The only good thing about my visit was the radiology technicians; they were all very polite and very kind to me when no one else in the building cared. read more

I am a longtime resident of Albuquerque and have visited Kaseman ER on three occasions over the years. They appear to do an excellent job with triage so you might have to wait awhile as other more urgent patients come in. The staff has always been professional and friendly and care about your well being. I have never had a bad experience here. You might be here 6 or 7 hours but you are getting top notch medical care. read more

By far the worst hopital in Albuquerque. I was taken by ambulance for severe chest pains ,body numbness and cold sweats .I arrived at 4pm and didnt even see a so called dr until 9pm then had to wait another 2 hours to be told i need antibiotics i have never seen so many employees on their phones by far worst service I have ever received , so disappointed that i pay so much a month for this insurance and this place is so awful please if you value your life and time go to lovelace or even unm (yes even unm is better and thats saying alot ) read more