Good luck trying to get a same day sick appointment! Called 20 times starting at 9am and didn't…read moreget a return call back until 2pm to tell me the same day sick appointments were all taken. They said I could try again tomorrow but only had 3 appointments left but would not make my appointment. I'm at home sick and have to spend my day on the phone calling the doctor 20x to get through. What kind of compassion does this Drs office have? Front desk staff is rude! Find another doctor in Medford.

Saw the doctor on a Monday. Given a diagnosis of bronchitis and prescriptions. When I wasn't…read moregetting better by Thursday, called the office and got receptionist Ashley. Left a message for the doctor to call me. Ashley gives me her own medical advice: give it more time and buy some Delsym. Amusing how a receptionist gives medical advice. Doctor never calls me back from my Thursday message. So Saturday I end up in the ER getting an Xray that confirms I was misdiagnosed by the doctor, it's not bronchitis... it's pneumonia. I call Monday and leave a message with receptionist Ashley that it's important I speak with the doctor. Several hours later. Nothing. So I call and get Ashley again who tells me that she "hasn't had a lunch break yet" and that the doctor HAS THE MESSAGE! This is my experience at Dr. Cynthia Genovese Primary Care. A misdiagnosis that results in an ER visit. A receptionist that dispenses medical advice. Multiple unreturned calls. UPDATE: Finally the doctor returned my call, five days later. And when I actually got to speak with the doctor (with Ashley running interference), she was concerned and ultimately helpful. This changed my review from one star to three...

was told my insurance was not active (which it was) just gave them the money for visit and was just…read moregoing to submit to insurance company we'll they did to. It's been 1 year and half have not yet to receive my reimbursement yet i have called insurance company called many times even sent all paper work certified keep getting told will receive in two weeks this is the longest two weeks ever

This place is the hidden gem of Urgent Care Clinics. Forget what you're used to and come here…read more Fast, friendly, knowledgeable and organized are a few of their qualities. It's time to step up your game and heal a better way.

Worst encounter I've have with a doctor in a very long time. I waited over two hours past my…read moreappointment time to be seen by this man just for him to disregard my entire medical history or anything I had to say. He made it impossible for me to self advocate and dismissed my concerns and knowledge of my own health and pain levels. After giving me a confusing explanation, he told me I was simply too young to have anything wrong with me and wrote a script for a narcotic and muscle relaxer. I visited a different doctor and found out I did in fact have an autoimmune problem and he had not only wasted my time and money, but misdiagnosed me. Had I not gotten a second opinion I'd still be suffering. This man needs a reevaluation and suspension of his license to practice and prescribe medicine.

From the owner: Rheumatology, Internal Medicineread more

The receptionist was very welcoming and efficient. The Dr. spent am hour and a half with me going…read moreover my medical history and examination. He was very thorough and took his time explaining everything. I would highly recommend this office.

I have been using OCIMA for over 10 years. They are a large practice but I never had to wait long…read more You do not always get to see the Doctors but rather a PA. Their PAs are knowledgable and seem to always discuss any issues with the Doctors. So that's good.