I had the worst service experience at this dealership that I ever had before in my life. I made an appointment with Jerry on 06.21.2023. Because of my job and schedule, I requested a loaner car. Jerry told me that a loaner was not currently available. I requested that we schedule and appointment on a day when one was available. The appt was scheduled for 06.30.2023. On 06.29.2023, I called to verify my appt and the loaner car. I spoke with Angelique who looked up my appt and told me that there was no record of a reservation for a loaner, and that the dealership didn't have loaner cars. I asked for clarification. She then recanted and told me that the dealership does have loaner cars, but they only have one (which I found out is not true), and it has some damage so it's in the body shop. I explained to her my conversation on the day I made the appointment, and that the gentleman (Jerry) assured me that a loaner would be available. She put me on hold and told me that no one remembers that conversation. I informed her that the manufacturer's warranty covers a rental and could they reserve a rental for my appt. She had to call me back. Angelique called me back and told me that Kiarra was going to give me a call regarding the procedure for car rentals. I never received a call from Kiarra. On 06.30.2023, I arrived at the dealership for service. I speak with Kiarra and inquire about the rental car and remind her that she never called me. She told me she forgot and explained that I needed to call Hertz or Enterprise and secure my own reservation, pay for it, and GM would reimburse me. I told her in the past, the dealership always secured the reservation for the customer, and I never incurred any out-of-pocket cost except a charge for incidentals. She said that is not what they do at this dealership and that's not what the warranty states. I asked to see a copy of the manufacturer's warranty. She stated she didn't have it. I informed her that someone in the dealership does. She phoned the Finance Manager who didn't answer, and told me he must not be in. She didn't proceed to go look for him or contact anybody else. I asked to speak to the managers. She paged them and went to look for them when they didn't respond to the page. She then came back and told me they were in a meeting, and she can have someone take me home and I could speak with them later. She also told me that the managers Jordan & Anika Jackson were also Co-Owners and are the only people who have access to the loaner list, and they decide who gets the loaners. She explained that Jerry knew that so she doesn't know why he would have told me that I would have a loaner waiting. It was at that moment that I realized that I could not have my car serviced by a service team who displayed such a lack of dishonest, accountability and integrity. The disregard and failure to follow up with me the day before regarding the rental car was beyond sub-par. The expectation that the customer would get to the dealership, drop the car off, and then try to call around and secure a rental is absurd. I cancelled my appointment and will be taking my car elsewhere. I should have read the reviews first regarding service at this dealership anyways, b/c it would have saved me the headache and the time. read more

Started out as your normal Car Lot you were not overwhelmed by car salesman they're pretty respectful. We were working with a sales representative by the name of Brent he was very helpful and accommodating us with the proper car that we were looking for serving Starbucks takes it to a new level and then I got to meet the manager who was very Charming I recommend you come here they have demo cars they have used cars and believe it or not it just might be in your budget don't write yourself off on something that's amazing they will work something out for you read more

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While working from home during COVID, I'm not longer near my normal service dealers, Suburban Cadillac in Plymouth and Les Stanford in Dearborn, so today I decided to visit Prestige (near my home) for an oil change on my XTS. I noticed the price was nearly $20 more than the $50 price offered by Les Stanford, so I asked the Prestige service rep if they would honor their competitor's price and showed her the lower price on the web. In my past experience, Suburban Cadillac immediately agreed to meet their competitor's price, yet the Prestige service rep very non-nonchalantly told me no and said Prestige would not lower the price. I left and decided to take my vehicle to Les Stanford next week when I'm in the area. I have to wonder why other dealers can perform services for lower advertised costs when Prestige won't even consider it. Now, I won't even consider returning to Prestige for service in the future nor to purchase the 2021 Escalade next April. read more

We loved our treatment by our s alesman, Simon. The process was relatively smooth and we received a fair price for our trade in. Loving my new XT5! read more

I purchased a 2019 Cadillac ST5 from prestige. When I bought the car it was a demo, had a little over 5,000 miles on it. This is a three year lease, I asked & was told that at lease turn it, miles should be at 36000 instead of 31,500 the usual at 10,500 a year. I was making my car payment & noticed that contract miles say 31,900, I couldn't believe it, I called GM financial and was told on the contract it says 31,900. I could have swore I signed a contract that said 36000, but it was on another sheet of paper. Watch out, they are crooks at Prestige read more

Prestige Cadillac has done it again. James Campbell, my salesman got me back on the road with another Cadillac XT5, after a total insurance loss! The entire sales team, finance department, and service area continue to provide top-notch service. This is my second purchase from Prestige, and I strongly encourage anyone looking for not only a luxury car but a luxury experience to head over they had great selections, and plenty of inventory! read more

Lowell was my sales rep, he was everything I needed from start to finish! Customer service A++ I will come here for my next purchase! Thank you so much! Love my Cadillac! read more

This is the worst dealership experience of my life. My Cadillac broke down on an area I am not from. I had it towed to the local Cadillac dealership for a no start. A week and $700+ they put on a remanufactured starter. It still would not start!!!! I bought a battery put it in and it started right up. $700 consisted of $375 new starter which should of been under $200 dealership cost. And they charged $300 in labor , said it took 3 hours. However the online repair manual shows .7 hours. I have a local repair shop that I have used for years look it up. I got taken to the cleaners here. Word of warning, STAY AWAY!!!!! read more

I would put zero stars if it were an option. I paid for a diagnostic of one issue that involved 3 systems. They told me each of those systems needed replacement. Turns out my steering fluid was low and filling it solved all of the issues. They still charged me to diagnose 3 issues. I asked them to explain how I needed to replace all 3 systems to fix the issue, but the simple addition of steering fluid solved it. They would not explain or even discuss with me. This was an ongoing issue that left me without a vehicle for over a month. I ended up paying and not going back to spare myself the headache. read more

TERRIBLE service.!!! See for yourself! Service area is horrendous the way they treat loyal Cadillac customers.

I love this Cadillac dealership! Great team of people that help me along the process every time. I am treated very well every time I go in. Thank you! read more

So this review is for everyone whose car has been in a collision. Please run from this Prestige Cadillac of Warren recommended by Mercedes St Clair Shores!!!!. Our vehicle was in an accident in June 2022, and we still haven't gotten it back. They will accept the work knowing they have the mechanics to repair it. Once they touch, no other repair shop will touch it!!! Your will be a vehicle hostage, and they don't care. They won't call when they say they will, and when they say your vehicle will be repaired on a certain day, it won't. So many lies, and they hide. And AAA Auto don't have Insurance agents anymore, you'll get better results talking to the dial tone. We are in the process of filing a complaint with the state of Michigan through the secretary of State as I'm writing this review. This place isn't capable of changing oil. It needs to be closed down, and we need to be compensated, and that's what we're seeking. Nothing to do with a part shortage!!!!! STAY FAR AWAY FROM PRESTIGE CADILLAC of Warren!!!! YOU'VE BEEN WARNED!!!!! read more

My vehicle was in the body shop after an accident last November. It took over 4 months to repair my vehicle. The damage was extensive but I still feel that that amount of time is ridiculously excessive. I had a deadline to turn in my lease on March 30th, and I expressed this to the staff three weeks in advance and multiple times leading up to that date, and the vehicle STILL was not finished until March 31st, and I was not notified of completion until April 4th. Communication during the repair period was poor. Every time I called for an update, I was promised a progress or follow-up call that never came, resulting in me having to call for information regarding my vehicle. All that considered, any time I did deal with the staff in the body shop, they were professional, polite, pleasant, and accommodating. When I went in today to pay my deductible, I looked at my ATS and the work that the body shop completed was incredible. My ATS looked like a brand new car and I felt sad that I had to turn in my lease and couldn't drive it anymore. The actual work that was completed was to the highest standard, and I appreciate that. I think my experience would have been improved greatly if the communication was better. read more

Sadly, there isn't a zero rating. Since the new owner took over, the employees have consistently been extremely rude, and make you feel like you are bothering them just for calling or going in for service. I'm not sure why anyone finds this acceptable. I have tried multiple times over the past several years to give this dealer a chance and they continue to disappoint. read more

I've driven Cadillacs for more than 50 years and have always loved everything about them. The previous Cadillac I brought was a 2004 DTS and have been very pleased with it. Yes I still have it. I had my DTS serviced at Prestige a few times and the service I received was above and beyond excellent so, the day I decided I wanted a new Cadillac, was the day I went back to Prestige Cadillac. I went in and picked out the caddy I wanted (XTS-4 Platinum Series). I love to say, Prestige is definitely a full service dealership. Once I made my selection, they took it from there. I received a call within 24 hours to come get my car. WOW. I was very satisfied with the treatment I received from every department at prestige and representatives that managed those departments. Mr. Flakes was my representative and he was and still is my go to person at Prestige. They did not just sell me a car and forget about me, they sold me a Cadillac and Anything and everything I want for my caddy I let Mr. Flakes know and he takes it from there. I do not have to get in long lines or wait days to get anything done Mr. Flakes makes it happen now. Mr. Flakes and my caddy are joined by the hip. For example, I did not want to read my manual so I stopped by the dealership one day and asked Mr. Flakes to show me how to auto start my car and he did. Now, as busy as these folks are, something as trivial as auto start, he took time to show me and was happy to help. Cadillac's are and always have been my choice of cars and at Prestige they represent Cadillacs in the highest level as I know Cadillacs are. They just didn't sell me a car they put me in a Cadillac. Thanks to all of you - Job well done. GO SEE MR. FLAKES Completely Satisfied customer 5 STAR All the way - Deborah read more

Sandra king was an absolute pleasure to deal with in the purchase of my Cadillac Escalade. No high pressure sales, and very helpful in putting together a deal that worked for me. I looked all over Facebook marketplace and 500 miles out on auto trader to try and find a deal, and the prices they were offering vehicles at prestige was significantly LESS than what I could buy the same vehicle for by owner. I looked at what suburban Cadillac was offering on the way through, and they were trying to retail an Escalade that was knocking! If your looking for an honest Cadillac dealership on the greater Detroit area, I would highly recommend prestige. I buy about 3 cars from dealers a year, and have seen the games many other dealerships play. These are good honest people at prestige. Well worth the 3 hr drive for me. read more

Great service. Went there for an oil change. The person working the service counter, Melisa, was extremely professional, helpful and friendly. The same level of service was demonstrated by the person working the cashier counter, I think her name was Dameka? The facility was clean and organized. Snacks and beverages offered upon entry. read more

Normally I hate the car purchasing process but, Henry Flakes was amazing. He was very easy to work with (text/email/etc) and made the experience fast and easy! Thanks Henry for my ELR! If you are looking at getting a Certified PreOwned Caddy... make sure you ask for Henry! read more

I purchased a vehicle 1/31/18, it was the Best Vehicle purchase experience I have ever had. My salesman Mr. Flakes was very professional and knowledgeable. I highly recommend Prestige Cadillac and Mr. Flakes. He did a fantastic job in making my purchase a very enjoyable experience. Thank you Mr. Flakes!!! read more

If I could give no stars, I would. Crooked service department that won't honor bumper-to-bumper warranty. Says squeaks and rattles aren't covered, so did not attempt to fix any. There are service bulletins for some of these items! They wouldn't release car until we paid $275 for "diagnostics." What an absolute sham -- and this is supposed to be a luxury dealer with premium customer service? Appealing to GM to get our money back. Update: Took the car to Serra. They fixed EVERYTHING and confirmed it was covered under warranty. We paid nothing. We will be seeking a refund from Prestige. Their service department is either fraudulent or they lack proper training and do not understand warranty coverage. We will NEVER return. read more

A great experience. My husband has been wanting a new Cadillac Escalade since I met him. We came to the perfect place. 5 star treatment and they made us feel so comfortable with our decision. I would recommend anyone to prestige wanting one of these luxury vehicles. read more

Great staff at the dealership!!! This is a beautiful and professional place. They will get you whatever car you're looking for but why not get a brand new Caddy?!?!? I wouldn't go anywhere else for a new car. Ask for Cadillac Cody read more

Me and husband have been loyal Cadi customers at this place for as long as I remember. We'd buy a new car every 3 years or leased and had great sales experience and amazing service. My car just flipped the 50,000 mark and is out of warranty but I still took it to the dealership for one last oil change. I didn't drive it the next day but the day after that there was a horrible grinding noise and the car wouldn't move. They did fix it but ever since then, I've had all sorts of messages coming up on my panel (codes) and they can't get me in to look at it for a month! I'm hoping what happened right at the 50,000 mark/oil change was coincidence but I have a bad feeling it wasn't. My husband insists I take it back so they can fix my Cadi for good but I fear I'll be shelling out many a penny before that happens, if ever. I'm calling now and will keep the review updated if the car gets fixed and how long it stays fixed! read more

After 27 hours in service department without ANY communications, I can't give anymore than a 1 Star. I called service advisor Brandon and he said it's been so busy and when my car was towed in yesterday he told me it could be two or longer days. Ummm car wasn't towed in and he didn't say it would be two days before it was looked at. I do not recommend Prestige. Unless you want a trade in offer. Sales Dept texted early in morning. If only service department was as ambitious. read more

Recently leased a vehicle from Mark at this dealership. He stayed in touch for months and got the deal I was looking for on the truck I wanted. He is in the man if you're looking to lease a brand new Escalade. Prestige also followed to ensure I was satisfied with my new vehicle a week later and then again the week after. Recommend both the dealership and Mark. read more

Service department is a joke, had my Escalade in their shop for 8 days was charged over 1300 dollars and the problem still exist. Took them three tries to get the wheel alignment right, was back and forth at least five times within a two week span, finally took my car to another shop and got it fixed the same day. I do not recommend this dealer for service, drive an extra 10-15 minutes to Troy or Rochester dealership and you'll save on both money and headaches. read more

I had the best best experience in my life . Aaron gave me exactly what I asked for , a beautiful XT5 and a great deal . Aaron and the finance manager manager Bryan are the best ! read more

Everyone was very professional. I love the atmosphere and the design of the building. Offering snacks and beverages makes waiting painless. Love the piano music. Just a very classy place. I don't mind making the out of the way trip. read more

Blower motor went out and leak in tire for Cadillac. Took in for service, they fixed tire and told me blower motor was bad but on back order... Shuttle took 45 minutes, less then a mile from work! Week later, tire is still leaking and blower motor comes in. I drop car off, 2 hours later they call and say there is something else wrong that is what burned up blower motor, oh and that piece is on back order as well. I ask for a loaner since its 95 degrees and the air isn't working. There response is they do not have any. 2 more weeks go by, and by the way the tire is still leaking after they fixed it twice. I call to see if the part came in and explained I'm headed to Chicago and can't drive the car with a tire leak and no air. Their response... Since the part is in back order, we did not open a work order, so we cannot give you a loaner. Maybe you should look into renting a car! I have a brand new Cadillac, but they want me to spend more money! Lol Called Serra Cadillac where I bought the car... They say sure bring it in and we will give you a brand new CT6 for the weekend! What a difference a good dealer makes :) read more

There's a lot of wrong at this dealership, let me explain the reasons why. I've actually had one good experience at this dealership and that's the reason I choose to go there when I got into a car accident in my 2016 Cadillac Escalade. I had my car towed to the body shop and the insurance company informed the body shop to do a "tear down" to asses any further damage to my vehicle. The body shop manager Don Owens Told me he would do the tear down and more than likely my vehicle was a total loss. I waited 7 days for The body shop to do a IMPROPER TEAR DOWN and they then told the insurance they could fix the vehicle within 2-3 months Without actually assessing the damages like any other certified gm dealerships body shop is trained to do. So I waited 3 weeks after they told my insurance company the car could be fixed and I wanted to get a update on the vehicle (Not one Phone call in 3 weeks from anyone) Don Owens answers the phone and basically told me that now my vehicle is going to take 4-6 months to fix and I would be stuck without a car till his body shop is done fixing my truck weather I liked it or not, he than said that he told us this front the start which is a lie. After being disrespected by Don I had no choice but to get a manager involved which later ended up getting fired for misinforming me and trying to send my car to a different body shop cause they didn't have the ability to repair my truck. Another week goes by and I had enough of the run around over the phone and went into the dealership and delt with a service shop manager Mark turango and he informed me that they will be putting my truck at the top of the list and repairs will be done by oct 29th, and another week goes by and nothing happens, i go back to the shop to see what's the hold up and why nothing is being done as promised. And I got a complete runaround, Don calling Mark a liar and Mark calling Don a liar. Mark even went to the extent of saying he hated the fact he had to work with a liar like don, At this point I had enough and went and asked to speak to someone above both these clowns. And I ended up having a meeting with the owner/person in charge Mr. Jackson, in this meeting I was promised that everything will be taking care of and that I should have no concerns and that he was so angry that his body shop would treat a customer with disrespect and that his body shop would send a repair job to another facility and made a bunch of empty promises, because the next day they made me move my truck and I had no problems with it I was promised a smooth process and at this point I wouldn't trust these people working on a bicycle!! I ended up taking my truck to La Fontaine Cadillac and that was one of the best decisions I've made with this issue La Fontaine seen the vehicle and the first thing they said is "Jesus Christ Couldn't Fix This Vehicle" and informed me that PRESTIGES BODY shop missed almost 25k in damages on there estimate because they did a IMPROPER TEAR DOWN ASSESSMENT, they also informed me that if this truck were to be fixed that it would be a death trap on wheels. And to make the matter worse when I called and told PRESTIGES this the only thing they said is, Oh we order parts for your vehicle if it's a total damage we need to be compensated for our parts and they didn't want to release the checks they alrdy cashed from the insurance company (almost 35k) and Mark informed me that he had a deal with La Fontaine to buy the parts WHICH WAS A COMPLETE LIE. I than had to go back down to Prestige and have a A Phone conference La Fontaine and my insurance adjuster infront of MARK because he continued to try and Hold my money for my truck, He was told by both that he had to release the checks and was called out on his lies. At the end of the day my truck was a total loss!! But my NEW CADILLAC ESCALADE ESV from La Fontaine was the best choice made in this horror story. BUNCH OF LIARS AT PRESTIGE SHOP ANYWHERE BUT HERE. ANYWHERE !!!!!!! read more

Recently purchased a pre-owned Cadillac CTS. Got a great deal on my trade-in and both James Campbell and Jim were very helpful to landing me the best deal. The quality of service at Prestige is top notch. They treated me with respect and honesty. James even presented my car in the showcase with the fancy overlay! "Don't gamble, call Campbell!" is his motto that he stands by. read more

My first Cadillac purchased was at Prestige. The search for my second vehicle led me to Prestige because I knew the Professional and Knowledgeable Henry Flakes would go above and beyond to find the car I wanted. Pursuing excellence is not a one time job. It is a way of life. Good job Henry! read more

Everybody I talked to was wonderful, especially the service advisor. I am so glad the service department is open on Saturday. read more

Although this dealership is close to my home, I will not be returning here for service. In November of 2016 with my vehicle at 6,500 miles, I brought my 2016 Escalade to Prestige for it's first oil change and tire rotation. With the oil life monitor showing 29%, my service advisor informed me that I had just met the requirement for the GM Premium Care covered oil change which required that the oil life be at or below 30%. He also advised that effective 2017, the oil life indicator would need to be at or below 25% . I was then informed that the GM premium care would not cover a tire rotation until 7500 miles, so I would have to come back for the tire rotation once My vehicle met the required mileage. Not knowing any better, I obliged and made a second visit a month later for the tire rotation. Then in July of 2017 with my oil life monitor showing 26% at 11,500 miles, I stopped by Suburban Cadillac near my office in Plymouth to ask if they could change my oil at 26% before a planned a road trip. The service advisor had absolutely no idea what I was talking about. He told me my oil change would be covered under the premium care plan. And then he asked if I'd like them to rotate my tires as well under premium care. He said they preferred to rotate tires when they change the oil so that their customers wouldn't be inconvenienced by having to make separate trips for tire rotations. After experiencing true professional / luxury level service at Suburban Cadillac, I will never return to Prestige (AKA Rinke) again. It's a shame that Prestige spent all that time and money building a beautiful modern dealership and show room only to deliver poor service that pales in comparison to their competition. read more

The manager was willing to fix an item that had been previously reported but not fixed prior to my purchase. We were grateful.

After posting a review. I get a call back from Rodney the used car sales person I talked to when I was trying to get my car appraised . (Which seemed like the only person who kinda wanted to help me) So Rodney says we did a appraisal on your car. (Without my car even there and 2 days later). And we'll buy your car for $7000. $7000 what is $7000. My cars sticker price is 49,000. Yes my car has damage on drivers side just over the wheel. Where somebody bumped into me parking. I had that looked into it's $1000 in damages so that depreciates the value of my car by $10,000. And he brought up the bs about the "savaged title". IF MY CAR WAS A SAVAGED TITLE. MY WARRANTY WOULD BE VOID so why would I still be getting my car serviced for free So once again. You've wasted my time. read more

Best customer service EVER I am a returning customer each time my experience gets better, thank you Daniel McGriff continue to keep up the EXCELLENT work. read more

Thank you to Henry for the awesome buying process !! Brian & Aaron also made sure everything went smoothly ... Everything you did for me was very much appreciated. read more

What I thought would be the best new car experience has been the absolute worst I have ever encountered. In all, Prestige has been in possession of my vehicle for approximately four of the thirteen months I have been leasing this car and if I could end this lease tomorrow I would. Fortunately General Motors has made goodwill gestures by making two monthly payments for me. The latest chain of events occurred since I brought my vehicle in 12SEP18 for an insurance claim for road debris damage to the front end of my 2017 CT6. I have had the vehicle in my possession for two weeks since I received my vehicle back at the end of October from the body shop when I discovered work that was done by them was not done properly and now the radar/camera system needs to be calibrated and aligned. To add to this, the dealership had to get the equipment sent to them from Bosch to do this! I was told that I am the first to ever have this repair done at this dealership. I find this very hard to believe that no one has ever had front end damage on a CT6. The car has been is the service area now for the 2nd time since 19NOV18 and the technician has had to disassemble the front end of my car twice now as the repair is not working for some reason. This is the same type of experience I had the very first day I picked up my car and we could not fill it with gas and I was without my car for a month and a half. The service area and body shop operate under their own silos and there seems to be no accountability or one single point of contact who will provide me updates on my vehicle. It is only when I reach out to Prestige the majority of the time that I find out what is actually happening to my vehicle. It also appears to me that the technicians - in some instances - do not know what they are doing and for this to occur at any dealership - let alone a Cadillac dealership - leaves much to be desired. I have also not been able to utilize the Onstar and Sirius radio features that I now have to pay for even though there was a complimentary period which I was denied taking advantage of. Lastly, I had given a neighbor of mine a GM Authorization number as she was looking to purchase a XT4 or XT5. She visited your showroom on a Saturday and told her salesman Kevin what she wanted and asked for a price. After two days of no contact by her salesman she contacted him and he did not have a price ready for her request. Consequently she left and purchased the vehicle form your competitor, Genesis Cadillac. There seems to be some major systemic, training, and communication issues with this particular dealership. The fact no one from this establishment (such as the General Manager) has been available to discuss this with me or has reached out to assure me things will get better is unacceptable. I cannot bear to deal with this nonsense at this dealership any longer. read more

I've asked them 3 times for 2 xt5s to lease and they give me a runaround and throw out a low price and try to get me in. Will not quote me a price for the vehicles I'm looking to lease. There won't be a fourth request. They are playing a game of jack you around. The 1 star was so I could post. read more