todd was excellant in customer service and the transportation to and from the dealership w Levi was efficient and enjoyable. thank you for taking great care of my jeep and for being honest. read more

If there was a zero, I would use that! I go here out of convenience because it's 1 mile from my house, but it is the absolute worst service you will ever get from a Honda dealership. They have a constant turnover in their service department. They lack communication and the wait times are just ridiculous with nobody even checking in on you. And make note if you have any service that needs to be done and parts need to be ordered-You have to pre-pay for it.-the most ridiculous thing ever. This was the last straw for me. I now will drive 15 miles out of my way to have my vehicle serviced. Take your money elsewhere read more

Service department once again failed. Somethings wrong with your vehicle. They want you to wait 5or 6 days before you can bring it in suburban. Chrysler took it in the same day was done. read more

05/22 We walked the whole lot and no one came to greet us and offer assistance. We left to take our business elsewhere.Was hoping to take a car off the lot today. read more

If I could give it 0 stars I would. Dropped my car off to look into my check engine light, told me it was $175 to look at it. Called me later in the day to say it's now $320 to continue looking at it because they have now "taken too much time" looking at it so I have to pay more. I will never come here again since it's clearly a scam. read more

Life savers! Yesterday my battery died when I was there for a meeting. The service department was so kind to jump me, then they checked my vehicle and decided I should have a couple small repairs for my safety. I didn't even have an appointment! Thanks for looking out for me! read more

Thank you to Colin in the service department for going beyond what is required of anyone in your position. Not only did you aid in ordering tires & detailing paperwork to aid in my rebate, you made sure my experience at the dealership went smoothly. The whole department was professional & friendly. Thanks everyone! read more

My Jeep was ending its lease. I went back to Reihls to see about purchasing it or getting to another vehicle. I was approved by Chrysler credit. I told my salesperson Olivia my top price . Olivia said that I could only purchase a Jeep Compass Limited. For about $111.00 more a month than the max I wanted to spend. I guess she wasn't listening. So I went to Suburban Ford and found a Bronco I like and leased it through Ford Motor Credit. Sterling Dodge Ram took care of my lease Jeep turn in. By not paying attention to what my need was, Olivia and Friendly lost a return customer. read more

I warned my mom about coming here due to my experience in the past. She still went because it's close to home. I've never been denied service on a vehicle because the inside was dirty. My mom tried to clean it and then a fuse blew in our garage.. mind you the car would not turn on so she was unable to take it to the nearest car wash. Then the towing company came to pick it up. The manager called my mom being extremely rude saying they won't touch the car unless it's clean and telling her to pick it up. We would never intentionally bring the car in that state but that was the only option. They didn't care to understand the circumstances or try to accommodate in any way. read more

I can't express enough how happy I am I came to this dealer!! I met. Young man named Brandon who was my salesman. To anything me reading this I highly recommend him as YOUR new salesman. He answered every question I had and any concerns he help me understand the best vehicle in my price range and he made it happen. My experience went so well! I couldn't be any happier!! Not only was Brandon so helpful but as he was finishing up all my paper work I met another young lady Olivia!! She was so kind it made the whole experience welcoming. While Brandon was working on getting my paper work ready she was there keeping up the conversation and it really made me and my wife feel welcome! I highly recommend Brandon and Olivia For any of you new vehicle purchases!!! read more

Took my van in for service, they fixed the problem I thought! Still having the same problems and they want to charge me $175 to look at the van for the SAME PROBLEM!! Terrible business!! Just go ANYWHERE ELSE! read more

This is the replacement of Orchard Chrysler Plymouth Jeep ram SRT service has been Paramont. The people are exceptional. They have all new people in the service department much much better than the old group. I think it's a great place for your automotive needs. read more

Called several times because I need my tires replaced, however, I should've just drove the extra miles to go to Parkway. When I called on the phone, they wouldn't give me any information regarding my tire package and said I needed to come in. They told me to come in before 4:30 to do so, which I did. However, when I got there Neal, gave me a hassle for not having an appointment and saying I called the wrong location and asked for the number I called to verify I called their location. Neal was very rude, spoke over me the whole time and was dismissive. All of that for him to give me a general recap of the Mopar tire package. He never looked up my information so I'm not sure why they had me to come in just to tell me what they couldn't do for me. He didn't check anything on my tires just told me what he thought was the issue and that was it. I'm almost positive it has something to do with me being a woman. read more

Jim Riehl works with predatory loan officers like Exeter finance that prays on people with terrible credit charging interest rates at 25%! So much for caring for your customers Jim you scumbag! Praying on 20 year old kids telling them that there getting a great deal, at 25% interest is insanity! This speaks to Jim's integrity in such a nasty disgusting and dishonest way that, I don't even know how he looks at himself In the mirror in the morning. read more

Two incidents- 1. Took my 2010 Jeep Wrangler there for service on driver side window. They said it was motor to wi die- estimated price to repair -$849- parts and labor! I decided to go to Bucks in Mt Clemens- they repaired it for $189-come to find out it wasn't the motor at all- but a cable to window connector - riehl took door apart - never put it back together- and didn't quote me with accurate problem. Reign was rude once they knew I was going some place else. 2. I wanted to purchase a new 2021 jeep - found what I was looking for at reigns but it was in for service. I got pre-approved from my bank and once they knew that all effort to get me in my new jeep came to a very slow effort. I eventually started looking elsewhere after waiting 2 weeks. I drove to grand Blanc for the vehicle I wanted. The salesman at reihl was no help - the service Dept was disrespectful. I over heard a gentlemen in the service depot mock a customers accent with no regard to offend him or anyone else! Sad customer service- taking advantage of a customer willing to buy a vehicle read more

Tired of their excuses. Too many faux pas to list. If only they had the incentive to treat their customers like they matter. I treat everyone with respect!!! How dare you imply that? Your dealership needs to take responsibility for their unprofessional conduct. There was something wrong with every single step of the process. read more

We have been longtime customers at another dealership in Oakland County and when moving to Jim R. friendly, we quickly learned what TRUE exceptional service was. Always good service, now GREAT service. Every visit is quick, courteous and extremely kind! Thank you!!! read more

They are always so crabby on the phone. It's unfortunate that it's every time I've called with questions or to make an appointment for an oil change. Unpleasant people. read more

Had our Jeep Cherokee serviced there. We had an appointment on a Monday and they finally got to check the car on Thursday. Thee service manager called on Friday saying we could pick it up Before 6 pm. We arrived at 5:15 and they were closed! When we finally did get to the car the check engine light was on and it was not on when we dropped the car off! Horrible, unreliable service. Do not go here if you can avoid it! So disappointing read more

ordered parts a week in advanced and came to drop my car off to get towed. There are no parts ordered. Jim ordered my parts and told me they were going to be there prior to my appointment so all I will have to do is drop my car off in the morning and be done the same day, I'm always being told my warranty doesn't cover this doesn't cover that and something so small be about $1000. How could that be been very displeased with the service since I bought my car.... read more

Good service and everyone very friendly. Oil changes are done promptly with getting a washed car back

Terrible customer Service!! called service department and they directed me to a voicemail box. That was 4 days ago with no return phone call. Called back 2 days later and they assigned me to Robert Peo...... This guy has not called me back. I work for a local government. If my return calls were this late I may be terminated. read more

BUYERS, LEASEES, EVERYONE BEWARE!!!!!! If I could give zero stars, I would. Nick Thomas is a liar and a scammer. So is his manager Ron Fruciano. They make you think that you are getting a great deal, when really they are just moving numbers around and hiding things that you will get stuck paying for.... Stealing from loyal customers. They sold my wife a car, and told her it was for a great, unbeatable deal. They told her that they would pay off her previous car completely, and that she would be able to get into something bigger for our family. Little did we know, that they were not paying it off completely, but essentially rolling it over into our current payment. When my wife signed the paperwork, it said nothing of rolling payments over at all, they just added the difference into the "total" amount of the car. She even inquired about the price difference between sticker price and the price listed on paperwork, and was told, "sometimes taxes/transfer fee, etc come out to be more". It's a sad word we live in when honest people get taken advantage of just to make a sale. This establishment is full of LIARS AND SCAM ARTISTS. BEWARE! read more

We had such a great experience! My son is 18 and saved his money to purchase a new car. Tom Sandoval Helped us out. He was so honest and kind. He made sure that my son bought something he was comfortable driving, and that the purchase price was in the range he needed. Not only did he help him find the perfect car with low miles, but he made sure that we left with a great warranty that made my son feel confident in his purchase. Thanks Tom for all of your help! You made his first big purchase such a great experience. So if you're looking for a non pushy salesman who listens to what you want/need in a car ask for Tom Sandoval. You won't be disappointed! read more

Jim Riehl's Friendly Chrysler Jeep - Owner of New Car Purchased from Friendly Dodge Dealership - Auto Parts & Supplies Near Me - Warren, Michigan

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After I signed my car lease I drove away In what I thought was a beautiful Jeep Compass. Little did I know one of the workers took a steaming dump on the passenger side seat. I didn't know leather could stain so badly, but it WAS a very hot day and I suspect the poop sat for 2+ hours In the blazing Sun. read more

Their on hold phone recording claims they offer "TOP NOTCH SERVICE." Does "top notch service" mean not washing the vehicle you just sold your customer before they take it home as their own, blaming road construction dust "so we don't even bother" as the excuse? We had to take it through a car wash later that day ourselves. Does "top notch service" mean your staff doesn't do a thorough interior cleaning, to the point that we needed to do it ourselves, including fully vacuuming/wiping down the complete interior/door jams and even washing the floor mats ourselves, because the dealer car cleaning crew was said to just be some young teens who really don't care to do a decent job? We even had to remove a large obvious sticky area on the back seat that EASILY came off with a simple wipe of a soapy damp rag! Does "top notch service" mean you don't fill up the gas tank of the used car you just sold because your company just "doesn't do that anymore"? WOW. The car itself is great but that is to the manufacturer's credit, not the dealer, and I wasn't going to pass it up despite this poor customer service. Just would've expected better from a long-standing dealership. I have purchased used cars from other dealerships and they were always freshly washed/interior CLEANED, above and beyond and always with a FULL gas tank. UNREAL! read more

I purchased a Chrysler Certified 2018 in August 2021, and purchased a diamond package warranty wit's Auto Defender in October 2021, and my trustworthy certified mechanic always did my repairs until he passed away. So in October of 2023, Jeep won't start, all power works just no start. I call my warranty company and they have it towed to Jim Friendly Service. Todd is the mechanic, diagnosing the issue as both batteries are defective and need replacing and the repair is not covered by the warrant. Cost is $700+ to fi, Okay. Well March 2024, I have the very same issue, my friend brought his tester over and verified that the batteries were perfectly fine. Call my warranty company, have it towed to Jim Friendly again, this time costing me $103 which was supposed to get reimbursed but hasn't happened yet. Todd is the mechanic notified me that it's a starter relay switch and again not covered by the warrant, repair will cost $400. Okay! Thursday July 18, same no start issue, power all works. Have it towed in again costing $136, Friday mornin, Todd leaves me a message "Yeah, good morning this is That's Jim reels We've got a black comp Your 2 0 18 Got keys I've got a early bird drop off envelope no information If you give me a call back at your earliest convenience, 5 8 6 9 8 8 3 4 3 0 9 is Direct line so we can What's going on with this vehicle and get it? And start over Jamil 's 5 8 6- 9 8 3- 4 3 0 9. Thanks. Talk to you soon...." I call back telling him that I have the very same issue as the past two times and it's getting old! What do you guys do? Process of elimination? Anyway, he tells me that he can't look at it until Monday. I ask for a loaner, he says no loaner available until August. Monday morning I get a call from Todd informing me that the starter needs replacing and that costs $1480, not covered by the warranty, Immediately call my warranty company and ask why they aren't covering this when it's not on the list of things not covered, Desi said it is covered and tells. Me to call the service back and have them call 8889907786 press option 2. So I did.. Then I get this message from Todd "Hey good afternoon Tricia is Todd over at Jim rails I was just giving an update on the vehicle . I did call the warranty company . They are calling me back to let me know if it's going to be a covered repair or not . Give all the information this was a about Two hours ago, so I'm just waiting to hear back from them cars actually all set it does start. Everything is working. Great batteries are charged up so but everything 's looking good on. It is all set again. I'm just waiting to hear back from the warranty company. Hopefully hear back from him soon. I'm only here till about 6 o'clock tonight. Give me an update where we're at with it. It is all set ready to go. It is repaired, but I am waiting to hear back from the warranty company to see if it's covered or not. I have questions. Feel free to give me a call. 5 8 6- 9 8 3- 4 3 0 9. We'll talk to you. Thanks..." at 4:30pm. so I wait to hear back from Todd, nothing more until Tuesday morning "Hi , good morning Trisha Todd , Jim Jim reels Actually made a call out to the warranty company again this morning. Looks like they denied your claim. So Yeah, but it's currently all set ready to go for you Yeah , it's all again . It's all all set good Claim Give me a ride or reason But it's all set ready to go See you soon thanks..." I'm furious and call the warranty company to try and hurry up the process because at this point I have been without a vehicle for 5 day. They tell me that they have 24-48 hours to approve the repair and I said didn't you guys already do that? Because they tell me that it's fixed and ready to go just waiting for you to approve.. They said that they haven't approved th repair yet why would they go ahead and fix it? I don't know, don't you guy converse with each other? Then I get a message from Todd "Hi , good morning Trisha Todd , Jim Jim reels Actually made a call out to the warranty company again this morning. Looks like they denied your claim. So Yeah, but it's currently all set ready to go for you Yeah , it's all again . It's all all set good Claim Give me a ride or reason But it's all set ready to go See you soon thanks..." I have since contacted my attorney and will be retrieving belongings from the vehicle and waiting to see what happens nexT! So much for friendly and customer care!! read more

I bought a certified used Cadillac xt4 in February. I received an email about servicing my car. I followed the link and scheduled an appt on the Jim Riehls Friendly cadillac website. There are two options for different service packages. I chose one of the packages and scheduled my appt. When I went there today, I spoke with Randy and he wrote down a few things that the car should have done according to the miles on the car. these services added up to well over $500.00. I told him I had scheduled a service package and he told me he never heard of that. I showed him on the website where i scheduled it and what it included. he continued to write down all the individual prices for the things that he suggested. He completely dismissed what i showed him and what services I scheduled. I then spoke to Jarrod the service manager and he told me had never heard of it either. I had to literally text the service manager what is available on the dealership website that he manages. He told me those prices were "not reality". so unprofessionally handled and they refused to provide the service prices that are offered on their website. I have bought multiple vehicles at this dealer. They definitely tried to take advantage of a customer coming in for service. read more

We got a great price on my wife's Grand Cherokee. I just wish I hadn't bought it before the "pandemic" since it has sat in our garage for 6 months. It's on it's one year anniversary and has a whole 4,000 miles on it. Sales person respected our time and took our trade all in one day which made it easy to pick up the new vehicle. read more

Timothy Hakim used car salesman took very good care of me, Under the supervision of Marco Nanni they both extended a "Friendly" greeting and patiently dealt with me during my decision making process; I was unsure on what vehicle I wanted, I looked at five before I chose my sixth choice. It was one of the coldest days so far this year, but their diligence and efforts were greatly appreciated. I highly recommend this facility, Jim Riehl's Friendly used vehicles on Van Dyke and 14 mile. read more

Excellent service from Brandon who had us all set and on the road with our new Pacifica Touring L Plus within a few hours of our arrival with the best price out there. This was the most kid friendly dealership we visited with the popcorn, cafeteria, easy to access restrooms, vending machines and no side eye from the staff when our kids wanted to look at the showroom cars. We didn't have to haggle with him to get the prices at other dealerships beat and he had some great ideas for financing the cash due at signing into a Chrysler credit card with 0 percent interest until paid that we can pay at our convenience to lower our monthly payment. Great experience! read more

Jim Riehl's Friendly Chrysler Jeep - Auto Parts & Supplies Near Me - Warren, Michigan

I would not recommend this place to anyone very unprofessional not willing to help I came there for maintenance on a warranty and because they couldn't figure it out they ended up charging me I try talking to a manager but even they didn't want to hear me out please if your looking for a good place to shop or need work on your car or truck stay far away form this place read more

These people are a real joke I called over and insured about a vehicle I was interested in purchasing the guy took all the information for my trade then changed his tune when I told him to ball give me a ball park figure. Idiot should have never took my info and wasted my time if he wasn't gonna help me don't go to this place called Golling of Waterford they gave me a ball park figure and it was a couple of hundred off I purchase my new car traded my old one in same day could've be more happy. Stay away from Jim Friendly they are very short and need customer service skills. read more

I purchased a used car from this company's on-site used car dealership in April 2019. I received a coupon for a free 27-point inspection, so we took the car in. It turns out, when we had purchased the car, things were "missed" on the previous inspection and there were leaking hoses and a broken rear differential. Luckily, they were covered under the warranty and we had purchased an additional warranty. However, at some point during them repairing these things, something else was broken. Now, whenever we accelerate, there is a very clear ticking noise from inside the engine. Somehow, no one there can hear it. I can hear it, my husband can hear it, and we are the ones who have to drive the car. It has been in the shop this week more than we've driven it, with very little communication other than "we don't hear what you hear so we can't really help you but we are going to throw parts at it." If I could go back in time, I never would have purchased this car. First, because of the absolutely ridiculous "customer service" and second because who in their right mind would buy a car if they had known it wasn't properly inspected and a car that makes a ticking noise whenever it's driven. It did not make the noise until they inspected it and worked on it. I have owned my car for six weeks and I wish I had never stepped foot into this dealership. read more

After sending my email to Joe, Brian and Bob and not getting any response (not sure if it was due to COVID-19) I finally used the chat feature. Someone named Frank confirmed that Brian has received my email. Currently waiting to hear back from him. The response I received on April 1st said that he was looking into it. read more

Jim Riehl's Friendly Chrysler Jeep - Added picture of scratch on fender. - Auto Parts & Supplies Near Me - Warren, Michigan

I was called by Chrysler to have an inspection performed on my airbag. Was told it was just to check parts and that it would be quick (30-45 minutes). 2 hours passed by and still no word from anyone working on my car. I called the service reps a couple times and that finally got me some answers. Apparently the wrong part was installed (a part installed by this dealership years ago) and that I would have to wait 20 more minutes to finish the job. I'm not upset about the work needing to be done but being left in the dark for hours on a job that was supposed to be a quarter of that, is a little frustrating. Having to unexpectedly miss 2+ hours of work is even more frustrating. read more

I bought a car on 2/23/22 thought it was a good reliable car, if you ask me where is this car now. This is a 2018 Hyundai Santa Fe. and it is the Hyundai dealership and has been since 6/9/23. Because the engine ceased!!! I got all my oil changes on time and did not need any other maintenance. I filed a claim with Hyundai due to the recall/engine issues and they declined to replace my engine stating poor maintenance. So I reached out to the warranty company that Riehl's salesman suggested because I was within the warranty which cost me as well and they declined stating that they have it in the paperwork whereas they don't cover recalls and I was told by this Riehl suggested warranty company that Hyundai covers engines for a lifetime. I called the salesman only to kinda sorta offer to maybe get into another car but still will be stuck with the car note from the Santa fe. I feel like he sold me this vehicle, got his commission and don't give a care. It is very obvious!! Now I am stuck with a car note for a car the Jim Riehl dealership sold me that had a bad engine. I should have known when I got my oil changed, the technician mentioned that the engine was not good. I did not listen! Stuck with paying for a car that I cannot drive!!!!! read more

This is a great place to go if you like being lied to and kept waiting, and waiting, and....waiting. They overcharge ridiculously, they told me that my vehicle will be done within a day or 2 and then keep it for over a week and NOT even update me... we had to keep calling them, and getting the "oh, we're STILL waiting on parts" bullshit. I will NEVER go there again and will tell everyone I know to never have a vehicle serviced there. Epic fail and it's unacceptable. read more

I went in last week to look at Honda civics and gave the price range that I was wanting to pay monthly. And decided I was interested in a 2014 Honda Civic they had. So went in wth the sales man and they had me sitting there waiting for an HOUR AND A HALF trying to get me approved for this car with out EVEN TEST DRIVING IT! Talk about feeling pressured to buy a car! Starting to feel like I was getting toyed with, I left, and magically an hour later I got the call I was approved. For a car I never test drove. It wasn't even busy in the building for whatever reason. They just wanted to push this car on me no matter what. Needless to say I went somewhere else. Terrible customer service in that aspect. read more

Bought a Jeep Liberty in April 2018 bought a bumper to bumper warranty as I was explained by my sales manager fast forward four months had issues with my locks not locking while I'm driving which grandson almost fell out and my heater was not working. Took it in short story I have sludge in my radiator so that was not covered into my electronic locks were not covered because of the wiring issue even though it's been 4 months only since I had this vehicle. Talk to use car manager Marco. Basically he said that such a. His problem he couldn't catch that. I said well you should have caught it because you guys replace water pump before I got this. Horses more of the story but basically I called Chrysler complained he called back apologizing and try to fix it by sending to Midas the heater will not cover the locks because it's not their fault. Heater still not working I'm going to get a whole lawyer and take care of it legally. So moral of the story do not trust Marco the used car manager. Just want you to sell you a car and a warranty and you have nothing to do with you after that. Don't waste your time or your money not trustworthy!!! read more