I was a loyal customer of Ryan & Company for several years and had an active maintenance contract…read morewith them, which makes this experience even more disappointing. I contacted them regarding a furnace issue that, while intermittent, was serious enough to require attention--especially during the winter months. We have a young child at home, and I made that very clear, along with my concerns about maintaining consistent heat in the house. Their technicians came out multiple times and were unable to diagnose or fix the problem. After several unsuccessful visits, the owner got involved. Initially, he was professional and appeared committed to resolving the issue. However, once it became clear that they couldn't fix the problem, everything changed. Communication completely stopped. No follow-ups. No updates. No accountability. During this time, we repeatedly expressed serious concerns--not just about comfort, but about safety. We were dealing with unreliable heat in the middle of winter, had a young child at home, and even communicated concerns about our pipes potentially freezing while we were away on vacation. Despite this, we were essentially given the runaround and the issue remained unresolved. It's also important to note that the manufacturer was only brought in after we specifically requested it, following multiple unsuccessful service visits by their technicians and the owner. Ultimately, the problem was not fixed by Ryan & Company, but only after the manufacturer became directly involved. That distinction matters. Despite having an active maintenance contract, they stopped sending technicians altogether. The owner refused to speak with me directly to address the situation. Instead of standing behind their service or working toward a resolution, the contract was canceled and a check was mailed for the remaining balance--without any meaningful discussion. To be clear, that cancellation came after repeated failed repair attempts, lack of resolution, and a complete breakdown in communication--not as some isolated or voluntary request. I also strongly disagree with their claim that I was "verbally abusive." Like any homeowner dealing with an ongoing heating issue in the winter--with a child in the home and legitimate concerns about frozen pipes--I was understandably frustrated. Expressing that frustration does not equate to abuse. What's most concerning is the lack of accountability and the way this situation was handled once it became difficult. After years of being a paying customer, this is how they chose to respond. If a company can't fix a problem, that's one thing. But abandoning a long-time customer, cutting off communication, and deflecting blame is unacceptable. In the end, when things got difficult, they didn't fix the problem--they walked away from it.

Do not try to schedule an appointment with this company. They do not know how to communicate with…read morecustomers and are downright arrogant.

I am very happy with Smiley Drain Cleaning service. The team provided advice for my plumbing needs…read moreand excellent craftsmanship. Communication from start to finish was transparent giving full confidence. I highly recommend Smiley Drain Cleaning.

I had both a toilet and sink clogged. I used my plunger and snake to no avail. Anthony came and…read morecleaned both in about thirty minutes. Then he made sure that he thoroughly cleaned up everything. I highly recommend this plumbing company

We recently called Bertoli to service a bath tub issue. Two maintenance people came and exhibited…read moreabsolutely no idea of what they were doing. In an effort to isolate , what they thought was an additional shut off valve, they proceeded to cut three holes in my ceiling. After not finding what they thought was there they tried to replace the pieces of the ceiling breaking half of them. Needless to say the job was not completed. One week later another maintenance man comes and fixes the issues and wonders why the other two cut my ceiling. He assured us Bertoli would fix the ceilings immediately. The end result is Bertoli office refused to repair any of THEIR damage unless we gave them another $895.00. This company is a disgrace to the township of Rockaway if they can't stand behind their incompetence. UPDATE - it's great to know that Bertoli immediately reached out to us to explain the miscommunication between us and will immediately take care of all issues. I appreciate the Bertoli response once they realized a mistake and poor communication among us was the real issue. Thanks for stepping up to the plate Bertoli.

I was very favorably impressed with the prompt response to our call for an estimate for re-piping…read moreservice and with the knowledge and professionalism of the plumber. This company has a long history of providing plumbing and heating services in the area and provides services at a reasonable cost.

Brandon & his team are great! He came out to quote on a project right away which involved town…read morepermits and inspections. The communication was fabulous! Everything looks great and works perfectly. No problems with getting town approvals and they've restored the work area to be better than it was when they arrived. I'm recommending them to all my friends and family! Definitely my new go-to plumber!

Hiring a company you've never worked with before can be daunting…read more I'll admit -- I'm not the most trusting person. So when Brandon commented on my town's Facebook page offering help with my faucet issue, I took down the number... but waited. I tried to fix it myself (I know, not the brightest idea -- the cut on my thumb agrees). Eventually, I had to admit I was out of my depth and gave Brandon a call. Right away, I got a text confirmation with my appointment details and the morning of i another message letting me know he was on the way. When they arrived, they couldn't have been nicer. They got straight to work and quickly fixed the problem. On top of that, Brandon gave me helpful suggestions to prevent it from happening again. For me, it's a real comfort knowing there's a reliable, friendly, trustworthy company I can call when things go south. Drainiacs is now my go to, no hesitation, next time for any of my plumbing needs. I highly recommend.

Webster Plumbing is super reliable…read more I needed a leaky tub repaired and they were able to do it in a matter of hours from when my initial call. The plumber who showed up was super helpful and professional. Services are definitely pricey, but if you need something fixed quickly and don't have time or skills to do it yourself then Webster is a great option.

We have relied on Webster plumbing for most of our major services, for many years. Through out,…read moretheir reliability and good work has been exceptional. When the owner takes the time to call the customer before their day begins to enquire as to what the issue is and follows up.....that is service! Webster Plumbing , Quality, Good Service,Care, and backs up their products.

They were very quick and affordable. Everything was easy and on-time. Highly recommendread more

Esposito installed a circuit board for my generator transfer switch in Aug 2024. A year later we…read morefinally had our first extended blackout and the generator did not turn on. I called Chris Baum at Espositio who had originally sold me the transfer switch, told him we were in the dark and the switch did not work. He said he would send someone out ASAP. 25 MINUTES LATER a truck shows up. The tech Alex was polite, friendly and professional. Turns out the generator was left off by the last guys to come out. He fixed the problem and tested the switch before he left. IT IS VERY RARE these days to find a company that provides such excellent and FAST service AND there was no charge for the visit. I would recommend Espositio for all of your electrical work and generator sales and maintenance too. Really impressed by their level of commitment to their customers. FIVE STARS!!!

What a rip-off! Stay away at all cost! I knew what my 1st…read morefloor AC unit needed, which was a refill of freon R-22. I also knew it would be expensive because it has been discontinued due to government regulations. Ron Jon charged me $400/lb!!! That sounded extravagantly high, so I decided to check. Most HVAC contractors (I called 3) would not give a price for the freon over the phone. They ALL wanted to send a technician out, for a fee, and the technician would then tell me the cost. What a racket! At last, I found a nice lady at Air Group in Hanover to tell me the 1st LB would be $400, and then each pound after that would be $200/lb. So, for 4 lbs of freon R-22, Ron Jon ripped me off the $600!

We had to replace our AC unit which was 23 years old and had broken down. We decided to go with…read moreRon Jon after getting 3 separate bids as the best value. We were very impressed with the service. Office staff responded to all our calls and messages promptly. They could not do the work on the originally scheduled date but called us a few days in advance to let us know that the equipment received had a defect. They came, promptly on the next scheduled date after confirming multiple times. The installers who came were terrific. Two were trainees but the rest of them had been with the company for many years and all were very happy employees. They worked efficiently and expertly, leaving a working beautifully. We received a paid invoice the next day along with some further instructions. There was no nickel and dime-ing with anything. We would recommend them highly.

RDH was recommended as they did a lot of work around our neighborhood. My water-line replacement…read morewas a very challenging job due to my yard being full of boulders & rocks, and a steep incline. They did a great job despite all the challenges. The RDH team hit it full steam and head on. Trying their best to keep costs down with minimal excavation despite the rocky terrain . Mike deserves an award putting in extra effort and going beyond the call of the job to make sure things were right for us (and even decorating with the boulders). A great team!

I learned recently that the waterpipe to my house had lead in it. RDH Plumbing responded quickly to…read moreour request for a healthy replacement pipe. They did so without damaging our sprinkler system or anything else. And they cleaned up everything quite nicely, including replacing the sod on the lawn .I highly recommend this company.