Aside from the horrible way of communicating, everyone in there are always great. Let me start with Mannie, the shuttle service drive. my at would not start and I had my 4 year old with me. He came to my house, removed the battery from his car to install it on mine because the jumper cables would not reach. I have an indoor attached garage and the car was a keyless entry and remote start. So we couldn't even put it on neutral to roll it out. Mannie was simply amazing and did everything with a smile on his face. He also nade sure to stay with driving in front until I arrived at the Toyota service center in Ramsey, NJ. Thank You Mannie. You are the best. Once there I met Caroline. Lovely personality. She explained to me everything I needed and how much it would cost. My son and I stayed, waited a couple of hours and we had a good working van once again. I always have a great experience every time I go in for service. Both Mannie and Caroline are great, they make you feel welcome and are very professional. Why did I say the communication is not great, well, I think it would be easier to just copy and paste what I am talking about so a clear picture can be made. +1 (551) 291-1004 Text Message Thu, Feb 25, 2:05pm Hi Margarita, this is Caroline at Prestige Toyota. Thank You for allowing us to service your vehicle. How was your service experience? Reply STOP to OptOut. I replied to her text letting her know that I received this message by email so I can leave a review. "Dear Margarita Thank You from all of us at prestige Toyota of Ramsey for choosing us for your recent service visit. We invite you to take a brief moment to share your experience with other consumers on dealer rather. We value your opinion and other consumers as well. To rate us, simply click the button below. Thanks again for your business and we look forward to seeing you again for your future servicing needs. Regards Juan GWINNETT service manager Then at the bottom of the page there is an orange tab that says click here,so I click it. " That link kept sending me to Facebook. I don't have a FB account. Ano when I tried leaving a wonderful review, FB tells me that I have to create an account to post it. so I message Caroline this......... Hello Caroline When you get a chance, can you please send me a link to write a review on either the toyota site, or google reviews or Yelp? The link on the email sends me to Facebook and I don't have a Facebook account. When I try to write a review there, it tells me I have to create an account to post it. I do have a google account, which I also think is the number one place people in general read reviews. Most of them type "google reviews *insert company name*".. Thank You and have a wonderful day. Margarita A day goes by, and no reply from Caroline. Then 2 days later I receive this text message from Carolin..... "Hi Margarita, this is Caroline at Prestige Toyota. Toyota may send you a 5 question survey about your recent service visit with me. It would mean the WORLD to me if you would complete the email survey. Thank you. Reply STOP to OptOut." Did not even acknowledge the previous text I sent her. So I texted her back immediately saying this..... "Hello Caroline. I don't understand why I can read your messages, but you can't receive mine. I'm going to send it to you again. Please send me a link that is not Facebook, of course I would love to leave a review concerning you as well as Mannie. You both were amazing. Previous message from days ago. Hello Caroline When you get a chance, can you please send me a link to write a review on either the toyota site, or google reviews or Yelp? The link on the email sends me to Facebook and I don't have a Facebook account. When I try to write a review there, it tells me I have to create an account to post it. I do have a google account, which I also think is the number one place people in general read reviews. Most of them type "google reviews *insert company name*".. Thank You and have a wonderful day. Margarita " My last message was almost a week ago. I never heard back from her again. it's sad how they want to force you to create an account on a platform you are not interested in and not just be available on all . . So that was that. ok, Thank You read more

TL;DR: Careless work, hoping I wouldn't notice. didn't make it 100% right. I bought my truck at Prestige in September. In January, I noticed a ringing, howling kind of noise at highway speeds, so I called and made an appointment to have it looked at. Prestige service is about 25 minutes away from where I live, but I decided to go there because I bought the vehicle from them. I arrived on Saturday, and I was impressed by the facility. There's an automatic garage door which opens when you pull up to it, leading to a large reception area. The staff made short work of checking my vehicle in, they were efficient and courteous. I walked up to the receptionist who was behind a large desk inside, and she directed me towards a service adviser. This gentleman asked me about the issue, had me sign some paperwork and told me I could avail myself of the complementary coffee and bagels in the well appointed waiting room. So far, I was very pleased with my experience, the establishment is clean, well lit and it seems well staffed. About 1/2 an hour later, the service adviser asks me to go for a ride with the mechanic to point out the noise, he said he didn't hear it. No problem, we go for a 10 minute ride, and he told me that he heard the noise, but didn't know what it was. We go back to the shop, and the service advisor tells me that while they acknowledge that there's a noise, someone who isn't there that day, needs to take the car for a ride and hear it himself. Fine. I make another appointment, for the next week, when this individual will be working, and use up another Saturday. It's okay though, cars nowadays are complicated things, and can take some diagnosis. After another test ride (this time without me) the service adviser explains that there is a new TSB (Technical Service Bullitin) that applies to my situation, and they'll have to order parts. This next appointment, I don't wait. I get a loaner. This was much better than waiting around, they supplied me at no cost (other than the fuel I used) a comparable vehicle which was less than a year old. The work was completed by the afternoon, and I went to pick up my truck. When i got my truck back, I noticed that the dash cam had been unplugged. I guess they did that when they went to Dunkin Donuts to pick up coffee (I know they did this because they didn't unplug my GPS!) Whatever, but the truck still made the noise. The service adviser told me that yet another TSB had been published, and they would have to again, order parts. This was a bigger job, and instead of leaving it on a Saturday, they wanted the truck on a weekday, So I dropped it off at night, and got another loaner. The next day, I went to pick up my truck, dash cam unplugged again, but at least the noise was much less. Not gone, but it was better. However, and this is the part that really upset me, when I got home, I noticed that there was damage to the interior of the truck. Part of the TSB required installing new cab mounts. This meant that the technician had to remove some interior panels to gain access to the mounting bolts. One of the panels had a 2" crack in it, and there are plastic access plugs used to cover bolts, that were mangled from using the wrong tool to pry them off. I immediately texted the service adviser, with pictures, and he told me to bring the truck in again and maybe he could "replace under warranty". This is shoddy, work. It makes me wonder if the rest of the job was performed with the same carelessness. By using the wrong tools, the access plugs were damaged, and putting a broken panel back, not saying anything about it... Were they hoping I wouldn't notice? So, yet again, I took my truck back. They replaced the cracked panel, presumably under warranty, but the access plugs are still mangled. Oh, and the dash cam was unplugged again. My Toyota came with 2 years of free maintenance - this amounts to a couple of oil changes and 4 tire rotations. I'll do the work myself, before I bring it back to this place. It's very hard to find a service department you can trust. read more

I have purchased many cars in the past and went into Prestige Toyota because I saw the great lease specials they were having on Certified Preowned Corollas and Camrys. I knew immediately what value I would be getting for the low price I would pay. I pretty much negotiated the car price with Adam, Bryan and Gunnar(PreOwned Manager) right away on a specific car, and I was satisfied with the price. What made this experience exceptional is that I went in for the test drives on both the Corolla and Camry and the staff was incredibly patient, informative, and very caring, especially toward my mother ( I was getting the car for her). They continued their patience while my mom tried figuring out which vehicle model and color she truly wanted. Gunnar calculated numbers for me on several of the vehicles and He showed that he was working in an effort to make my mother happy, not to just sell us a car. While my mom and I continued to decide, we came in the next day for a 2nd round of test drives with Arson. He was also patient, informative and caring with us. That night, this entire staff worked past closed because I wanted the car that night; and they made it happen. Overall the staff handled me very well, and I'm a very TOUGH customer to please. I'm pretty big into getting high value for the lowest price, and have a lot of experience in purchasing cars; there truly is a lot of value on the certified Preowned leases they had on the Corolla and Camrys so i recommend anyone to check them out . I highly recommend anyone to go into this dealership and meet with the staff (at least who've I met with) for a great experience. Furthermore, the dealership has continued communication with me to make sure that everything is well with the purchase and that my mom is happy with the vehicle. I don't know where to fit this in, but I want to also give credit to Adam who was pretty much doing all he could to help me out via phone communication on his days off prior to me getting into the dealership. Also, The finance manager we dealt with - she with was great; thorough, informative, and very quick. I truly I apologize for not writing down her name. read more

I have used Toyota for the last 20 years and never have I been lied on this level. It all started when the salesman Robert--after discussing my lease options--showed eagerness in closing a deal because 4:30 PM he still didn't make a deal that day. since he showed he's serious and wants the deal, I said I will help him; never would I imagine it will come bk to bite me. After telling him what features are important to me, he presented to me a few sheets with the specs of the Camry model I was interested. Naturally, the price was good and thought I am getting a good deal. However, while getting ready to sign the lease, I asked Robert to bring me the sheets of the vehicle specs he showed me earlier. His reply was that the specs are on the window of the vehicle (do I need to say that the specs were never on the window nor in the vehicle?). I also asked from Robert what's going on with the BSM (blind spot mirror feature) which didn't come on while I took the car for a test drive. His reply was the following: "nothing to worry, I will work on it while you are signing the contract papers." Sure enough, at 8:30 in the evening while they were in a rush to close the place and getting ready to drive home this Camry beauty, Robert told me that at a certain speed on the highway I should press a few buttons and the BSM feature would be turned on. As it turned out, all my attempts to get the BSM feature on was in vain. Fast forward two weeks, another Toyota dealer disclosed the big secret they were trying to hide: THIS CAMRY DOESN'T HAVE THE BSM FEATURE Needless to say, the lies and disregard to my request. THE ONE THING THEY ARE EXPERTS IN IS WITH PROMISES OF CALL BACKS, WHICH THEY NEVER DO. WHEN I WAS STILL NAÏVE (AND THINKING THEY MIGHT CALL BK) ERICK, THE MANAGER TOLD ME HE WOULD SPEAK TO HIS MANAGER AND CB, BUT NEVER DID. From the top brass at corporate, it seems their culture is changing with regards to customer grievances. To put it mildly: they don't give a shit at all once the lease is signed. read more

I bought 2007 Camry LE Used from this Toyota Prestige. I am a REAL PERSON. Let's get this straight. The salesman "Andre Moskovich" and sales manager Nicolas Pak said that the car passed rigorous 160-point Quality Assurance Inspection that the car isn't a lemon. A week after the purchase, I took it to State Inspection. Turns out the Front Struts and Alignment is damaged. Effectively the State Inspection guy said that I bought a damaged product. A LEMON. I went today to get this fixed and they denied coverage. They sold me a lemon and denies it. They said you have to pay us money for the damaged product they sold. I am a real person. This is a REAL REVIEW. THEY SAID WHATEVER TO GET THAT CAR SOLD. RIDICULOUS They haven't sent an DIRECT RESPONSE to my complaint number 9434098. It's been 30 days and more past due. I did speak to service department and said that they would send me an response in regards to my complaint 9434098 BBB NEW JERSEY. They lied and won't take responsibility. They did send an reply on Google about this. Call and talk. I did talk to y'all folks. I spoke to service. Y'all said that an solution would be provided. Heck no. Y'all ignoring me. Send me an FORMAL REPLY to my 9434098 BBB New Jersey. I haven't forgot about this. This isn't over Prestige. YOU ARE LIARS. SELLING LEMONS. PROFIT CENTRIC. TONGUES ROLLINGS LIKE WATER. LIES TO SELL PRODUCTS. BBB NEW JERSEY COMPAINT 9434098. I AM A REAL CUSTOMER OF THEIRS AND I AM EXTREMELY MAD AS WELL AS FRUSTRATED. THIS IS A REAL POST. REAL REVIEW REPLY TO MY BBB NEW JERSEY COMPLAINT 9434098 BBB NEW JERSEY COMPLAINT 9434098. RESPOND ASAP ANDRE MOSKOVICH (SALESMAN) & NICOLAS PAK (SALES MANAGER) HAVE SOLD ME A LEMON. READ MY BBB NEW JERSEY COMPLAINT 9434098 WHERE IS MY RESPONSE PRESTIGE TOYOTA! I AM GETTING TIRED OF YOU GUYS IGNORING ME! TOTALLY UNPROFESSIONAL! YOU GUYS ARE SERIOUSLY LAME! LAME! LAME! LAME! https://plus.google.com/+PrestigeToyotaRamsey/about?hl=en read more

Extremely Disappointing Experience from Start to Finish My experience with this dealership has been nothing short of horrible. From the outset, I was lied to and deceived--twice--by the finance department. Despite reporting this to the General Manager, nothing was done. The second instance of dishonesty occurred after my complaint, indicating a complete disregard for customer concerns. The vehicle I was sold had a bumper that was visibly falling off. I was promised this would be fixed, but it was not addressed as agreed. I was told a service appointment would be scheduled, yet no action was ever taken. More concerning, the seat belts do not retract properly--this is a serious safety issue. I've had the car for less than a month, and still, no one has contacted me to resolve any of these promised repairs. I also drove around with expired dealer tags due to the dealership's failure to schedule a simple service to fix plate screws--something the sales team couldn't handle themselves. When trying to follow up, I found it nearly impossible to get through to a manager. Calls go unreturned, and no one takes accountability. To make matters worse, the front desk staff was extremely rude and unprofessional. I was left on hold for 45 minutes with no apology. When I expressed frustration, the representative became combative and hung up on me. Afterward, all further calls were ignored. The level of unprofessionalism, dishonesty, and disregard for safety is unacceptable. This dealership sold me a car with multiple issues and failed to deliver on any of the fixes they promised. I've been spoken down to, lied to, and treated with complete disrespect by multiple employees, including so-called managers. I would never recommend this dealership to anyone. Their conduct is not only unethical but also potentially dangerous. I am in the process of reporting them to the Better Business Bureau. read more

I have to sum up my experience based on the final outcome. No car. I was helping my son shop for his first car and had done some research on a 2005 Honda Accord being sold at Prestige. Our first visit was very positive and the sales person was very helpful. On our second visit and a long test drive I ended up putting a deposit on the vehicle in spite of the fact that I learned that the actual price was $900+ than what was listed because of repairs the dealership had to make. I have no problem paying a fair price but Prestige needed to adjust the price accordingly for the repairs they made and not slip it in after the fact. (In fact this was the second time I had this experience at this dealership). Prestige offers a great service of driving the vehicle to your mechanic to get it inspected prior to purchase. I took them up on it but my mechanic found a number of codes that required attention to pass inspection. They agreed to address them but only on the condition that I purchase the vehicle that day (because it was the end of the month), take possession of it, and return on Monday to have the repairs done. It was not possible to get everything done on such short notice so I told them I couldn't do it that day but if they still wanted to sell me the car I would pay the agreed upon price on Monday. The sales person told me he would call me on Monday and let me know the outcome. When I finally spoke to him on Monday he told me that the car was sold late Saturday "as is" to someone else because management interpreted what I said as I was not interested in the car. I had a deposit down on that vehicle and they should have never sold it. Waiting to have my deposit refunded tomorrow morning. The long and short is that this was a 2 week process with nothing to show for it. I will not be visiting this dealership again. read more

WOW!!! I am a recent grad, started a new job and a couple days in my Volkswagen leaves me on the side of the road (trans dead). Needless to say everyone suggested Toyota or nothing if I am going to go for reliability. I have to say I was very skeptical because I did not imagine Toyota to be so stylish. Anyway, in desperate need of a new SUV I shot up rt 17 to Prestige Toyota. I was pleasantly greeted by Tiana, who immediately took away any anticipated "dealership intimidation". She introduced me to my salesman, Mr. Joseph Alston. Joe took me out to the lot to look at a couple different 4Runners.. I liked a 2016 in particular. He was very thorough about the truck and honest. He really sold me on the brand and was super friendly and personable at the same time. Coming back into talk numbers I did not feel nervous or intimidated whatsoever. Remember this is my first time ever buying a car. He really worked with me on the price and did not turn me off one bit. We settled on a very fair price and he even helped me get my insurance all squared away, something I was not so sure about. I was in and out in no time, and was able to enjoy the rest of the afternoon in my new 4Runner. All in all, Joe and his team at Prestige Toyota made me feel very welcome and comfortable. I think that's what its all about, my experience at several different Toyota dealerships left me feeling ignored and uncared for. I look forward to going back for anything related to service and will definitely be recommending this place to whomever is in need of some new wheels in the near future! A++ read more

I've had my cars serviced here since I started leasing toyotas 5 years ago. Its always been a pleasant experience. I always schedule online and there are plenty of time slots available in scheduling.(easy! ) rescheduling, even on same day notice, is no problem if need be. I've run into delays arriving on time before and they are very nice about it. The wait time was about 45 minutes as I expected. In addition to the oil change they do a complete inspection of everything else and fill up all your engine/ wiper fluids. My car was also washed and vacuumed (nice!) The time you wait is a great time to catch up on Internet "to do's" as they have wi fi. As a mom of 3, I look at it as "uninterrupted me time" to catch up on a few ipad things or just play candy crush, guilt free! They have free hot drinks, a TV and vending machines with cold drinks and snacks. The waiting area is comfortable and clean... bathrooms are clean as well! Peter and the other staff (particularly the men who check your car in/out when you pull in/depart) are helpful and pleasant to deal with. They did not try to sell me services my car didn't need. (Appreciated). Overall, because of all of the above, I actually don't mind the task of waiting while my car is getting serviced. There is also the "drop your car off and come back later" option, if that suits you better. The service check is very thorough and I feel confident that my car is operating up to par. read more

My Nissan Rogue lease was coming to an end I mentioned this to my cousin and he recommended Daniel Becerra at Prestige Toyota, we looked up the website, inventory and prices, after getting in touch with Daniel on the phone we told him which cars we were interested in and price range we set an appointment, although we live in Bronx NY we took the ride to Ramsey NJ, the facility is huge and they follow all COVID protocols social distancing, masks are all required there's hand sanitizer everywhere also plexiglass in all the desks. Daniel greeted us we chatted for quite a while he then took us around the huge lot to see the inventory and had the keys to the 3 vehicles we were interested in. He handed us the keys and we test drove all 3 We narrowed it down to a 2017 highlander limited in pearl white with every single option there is, we made a deal the same day he took care of everything including calling a nearby Nissan dealer to take back my lease return which he took care of driving it there himself. We proceed it to finance and Mario Calle took care of everything else,going over warranties and the packages that I included we signed the papers and Wednesday July 29,2020 we drove home the same day in a Toyota Highlander limited. Thank you guys read more