I'm from out of town, and I'd never been here before. The dryer at my hotel was broken so I had…read moreabout 25 lbs of wet clothes to dry. Though a bit complicated to get started, Claire greeted me when I walked in, and walked me through purchasing credits, choosing the right machine, and hooking up to wifi so I could work. She greeted everyone as they entered and checked on people while she cleaned the machines. A fantastic gal. This was the nicest and cleanest laundromat I've ever been in with clean, comfortable seating and lots of folding tables. They also have a wash and fold service that I'm sure to take advantage of in the future.

So clean and the friendly staff was very helpful. The machines are well kept also. Lots of clean…read morerolling baskets to use.

I'm a frequent user of this Laundromat and used to wait in line for one of the old triple loader…read moremachines to become available because the regular machines could not handle much weight and often had a stopped error so I had to use 2 regular machines and putting all those quarters in was a nightmare. I liked the fact they were open 24 hours so I coul get the big machine later at night. I want to thank the owner for upgrading the facility and machines. Its a pleasure now to visit. They have 24 washers now, all larger sizes, 3x, 4x, and even 8x size and 24 5x dryers. I'm happy about the machines taking all major, credit cards, apple pay and google pay and even quarters, you just tap your phone to pay. You can also insert quarters to add 5 min per each quarter to the current wash cycle which is quite useful. They could use more folding tables cause two aren't enough and it would help if they were slightly wider. I didn't notice free wifi when i tried to log in and didn't see any tv or music videos, but maybe that is coming. They shortened the hours to 6 am to 10 pm but thats not a big problem now tjhat I can always get a larger machine. I have never seen a laundromat with all these great features and somehow they fit it into limited space in a good way. Im waiting for the qr codes to work with phones and loyalty discount cards to become available as the machines are set up for it.

Very clean, I mean sparkling! The washers start at $4.75 and go up to $15.00. There are two change…read moremachines. They have a tv that plays music videos. The door to enter is sliding! That's a big deal for me, since I'm lugging my laundry supplies and laundry. The carts aren't plentiful, so you have to share sharing is caring. The best part is the hours. They are open 6am-10pm. Happy washing.

Super responsive owner and staff ! Highly recommend. When our air BnB didn't have adequate laundry,…read morewe headed straight over and got our laundry done rapidly. Full service.

Their name says it all. The machines and business are so fresh and so clean. I love the ease of the…read moreapp as well.

Since finding this place, I actually enjoy going to the laundromat. The employees are unusually…read morefriendly and helpful. Everything is clean and bright. Kudos to everyone who has contributed to the very pleasant vibe at this business!

I normally get my suits cleaned here with no concerns. This week my very very expensive 2-week old…read morewoven cashmere shirt from Scotland came back to me with a hole in the armpit after I asked them to be very careful with it. It was thrown into a machine with regular clothes and treated no differently than a regular cotton tee. Very distressing. I can't be certain that they caused it but they didn't fill me with confidence when I spoke to them about it. They actually showed no concern at all for how the item was handled. I don't even know if they know what gray and cashmere is. The blossom Road location told me I might have better luck at their location when the owner is around. I like to think that maybe I caused the tear myself by accident by not being careful. I'm going to go to Eagles in Penfield just to be safe because this whole situation was really upsetting for me. The shirt costs too much for the business to replace. I should have documented the condition of the shirt before sending it in. I'm going to have my special clothing cleaned elsewhere to be safe. I have had no issues with letting them handle my Italian wool suits.

I was visiting Rochester for a lengthy period of time, staying at a nearby hotel, and needed to…read moreclean my clothes. Thankfully, I found this laundromat. I had the best experience here of any laundromat I have used! Thanks!

This MUST be the nicest laundromat I have ever been to. The place is spotless. The staff was…read moreextremely friendly, nice, and helpful. The customers are very polite too in my experience. The staff wasn't just sitting down behind a counter, she was wiping down machines, sweeping floors and assisting customers non stop. They offer like 3 sizes of washers and dryers. Also, you use your payment (cash,card) to load a "laundry card". Each machine accepts only this kind of card. The process is simple and makes the old "counting quarters" obsolete.

Before I was renting an apartment with in-unit laundry, Made New was a lifesaver. It was always…read moreclean and staff friendly, helpful, and diligent. Good wifi and seating areas with outlets nearby to hang around; food, drink, and laundry supplies vending machines; chill and relaxed ambiance (though I think they play the same classical piano playlist every time). Would definitely recommend! A heads up for anyone looking to go: they close at 10pm but last call to start a load is 9pm. Once 9pm hits, they lock the doors from the outside and the employees probably won't let you in. I don't think it's necessarily a bad thing, but it's not very clear, so it could be made more obvious.

A couple of times a year I find myself at a laundromat. This may be because my machine is broken,…read moreor I'm traveling, or whatever the circumstances. No matter where or when, I seek out the cleanest and most reputable place to wash my clothes. I've been in some sketchy laundromats in my day. Sometimes it's sketchy people, sometimes it's sketchy machines that don't work right or are dirty inside leaving me to wish I could rewash my clothing elsewhere. Today is one of those days that I find myself at a laundromat. I am so grateful that MadeNew Laundry in Henrietta opened up. It's worth the little extra drive coming from Fairport to be in an environment that is truly kept immaculately clean and that I feel safe. On top of that, the machines are state of the art technology for washing without wear and tear on my clothes. They rinse and spin thoroughly and dry without cooking the fabric. I am very pleased by the outcome everything from my delicates to son's work pants. Upon walking in, I was given a friendly greeting by Jason who gave me a quick tour of how to get started with the payment system. You have a choice of purchasing a reloadable Laundry Card using either cash or credit card. Or you can download the Laundry Cat app and use a card or other electronic payment, like Apple Pay, and use the app as a virtual laundry card. I chose the Laundry Cat App. It's pretty nifty as it uses the WiFi to give you a status of the machines you have in use. It's easy to reload your account and it's easy to apply payment to a machine. Loading and starting up the machines was a cinch. Wash time is 30 mins or less. Dry time is 20 mins or less. The dryers are very efficient. All in all, it was an excellent experience for going to the laundromat.

Yo, I was travelling through the area and needed somewhere to get some cheap washing done. Looks…read morelike they're in the middle of some renovations but the staff were great and prices even better. Great experience, not much more you can ask of a coin wash. Apparently they have laundry services too!

Well thanks to a dead dryer here I am at this laundromat!! The inside is a basic laundry and pretty…read moregood prices. The building is showing its age with missing ceiling tiles and water leaks on other tiles. There was 1 staff person there her name was Sarah and she was very polite and helpful which was nice to see. So due to the nice cust service from Sarah I will be back again.

What a relief! This service has been such a god send. Kiki and D came to my home and picked up…read moreall my items, weighed them right in front of me and gave me a reasonable quote. As a mother of 5 and a full time worker the service they offer has been life changing. All of our stuff arrived back to my home folded/hung, and smelling fresh(including my teenage boys things). I can't say enough how much I appreciate you guys!

From the owner: Our Business meets you at your home, where you wouldn't have to leave your home to go to a…read morelaundromat. Also we save you time, if you have other plans or even want to rest up. We pick up your laundry weigh it in front of you, wash it, dry it and fold it. Delivering it in a timely fashion right back to your home. We also provide the fragrances for it and also supply hangers, I you would like your clothes on hangers as well.

This is my go to dry cleaner and laundry place. Staff are friendly and my cleaning is always done…read morewell.

Great, friendly service. Professional and excellent communication. Great service. Appreciate them.read more