Terrible. I had a rough morning and had to cancel my appt with my regular salon in Rockin because I didn't have time to get there before an afternoon wedding. Stopped by Pretty Nail since it was on my way home from the mall and wasn't busy. All I needed was the pink fill on my pink and whites. The man didn't ask me if I wanted them cut down, didn't properly file the new acrylic so its not filed down deep enough between the acrylic and the cuticle and then I had to ask if he could file the under-side (where the growth and 'dirt' is). In reality I would have asked him to fix all the things I felt he should have done better but I had very little time and didn't want to tell him how to do his job. When he went to do the gel he put several coats, which I had never seen done so I went with it. When I pulled my nails from under the light the gel was lumpy and thick. 2 of the nail ladies came over to examine and one said that I just needed to have them wiped down with alcohol to smooth them out. I told her she was crazy and they need to file the top coat and redo it. The man immediately started filing and the lady was looking at the gel in the bottle he had used. She brought over another bottle and PUT THE 'BAD' BOTTLE BACK WITH THE OTHER POLISHES TO BE USED AGAIN!!! The gel came with air bubbles the second time any my nails look like crap and are already lifting around the edges less than 48 hours after getting them done. Waste of time and money. read more

After my manicure, my nails were anything but pretty. I went in for a mani pedi. While I was getting a pedicure, the guy that works there was trying to give me my manicure while standing up and trying to work around the girl giving me a pedicure. I had come in with gel polish on my nails. The guy put Cotten soaked in polish remover on each of my nails and then wrapped each finger in tin foil. After a few minutes he took the tin foil and Cotten off and used a tool to scrape the polish off my nails. What he did not get off by scraping he sanded off with a block you use on acrylic nails. After a short soak he nipped at my cuticles and tore up the skin around my nails. He cut so deeply into the cuticle and skin around my thumb nail that it bled and a week later it is still sore and healing. After telling him I did not want my nails filed down or shaped because I liked them as they were, he filed them anyway and left the edges raggedy and uneven. When I got home I had to reshape and clean up the edges of my nails. A week later the cuticles and skin around my nails still looks a bit ratty. The girl who did my pedicure did a good job but I did not get a chance to enjoy it because the guy was hacking at my fingernails and having me hold my arms and hands in weird positions that were not comfortable so he could work around the girl doing my pedicure. I will not EVER be back! read more

I took my daughter for a manicure and pedicure. Mary was awesome and did great designs and gave a wonderful pedicure. My daughter got gel nails and they came out nice on her little tiny fingers. read more

love,love,love this place! They are always so accommodating,nice and no matter how busy they are,you still be greeted with a hello! My daughters love to come here with me. I am always satisfied with the servuce and my nails, as I always get lot of compliments! I wouldnt go anywhere else,though I have been,Pretty nails has the best services hands down! aaaand their scrub smells sooo good! read more

My experience here was really BAD I went in today 08/09/19 maybe a couple minutes before 5:50pm to get an underarm wax and upper lip wax and the service was horrible. I will never be back again!!! The lady that did my wax tried 2 times to wax my upper lip and then continued to do my under arms 2 times as well repeatedly going over the site 2-4 times. After she stated she was done I checked on the mirror and all the hair on my upper lip were still there so I pointed it out to her and she did it for the 3rd time while I was standing up there looking at the mirror but still failed ( didn't even ask me to get it plugged). Then I checked my under arm and there was a huge bruise under my right under arm. At this point I was frustrated and decided to just leave so while walking out to pay I asked to speak to the manager and she was completely unprofessional. I told her what happened and she stated that they could do it again and get the hairs removed and I refused because at this point I was hurting and told her that I didn't want to get waxed anymore because they were just hurting me. She stated that they could tweeze all the leftover hairs so I agreed so I asked for someone different. She stated I had to wait for her to be done putting nails on a customer that she had just started (I know she had just started because me and that customer got there at the same time and they took me back first before they took her cause she was working on another girls nails). I was not about to wait to 30-40 minutes more so I asked her to speak to someone above her and she said she was the only one available at during that shift. So I asked to speak to the owner and she refused she stated that the owners were not available. She informed me that all she could do is give me $2 off like really... I wouldn't of mind paying the full amount if the job would of been done right. I know sometimes it's hard to get all the hairs off with wax (I do this every week and 1/2 or 2 weeks) all of the places I have ever gone to if there is any hair left they will remove it with tweezers but didn't get that offered until I spoke with manager. I paid for the poor service that was done and now I have a big bruise under my arm and tomorrow I will be going somewhere else to get my lip waxed (so I have to pay again). read more

I just moved from Rocklin to Citrus Heights and I was desperate for a gel manicure so I could keep my nails from continuing to break. I walked into Pretty Nails one Sunday afternoon, asked for a gel manicure, paid $5 more then I did in Rocklin. All I can say is what a rip off. I didn't get a gel manicure. I got a regular manicure w/regular nail polish. From the beginning the polish didn't look very thick and then I knew why. Within days the tips started wearing off..........and my nails started to break off as usual. I couldn't believe it. Such misrepresentation. If they didn't have the special polish they could have said so.............but, no they didn't want to lose the business. Stay away. read more

I will not be back here. I asked for a cute white flower on my nails and she added red and black and it is ugly. I even mentioned that oh I thought it would be a white flower not red. She ignored me. Later on she asked me if I liked it I ignored her and she asked again I sort of shrugged and said yeah. She should have noticed by my tone and my body language that I was not satisfied. I don't even remember her name either. I was just too embarrassed to tell her I didn't like them at all. I paid $53 for nails and toes I didn't even care for. I could have gone somewhere else for a cheaper price for gel nails and a pedi. They should really take more time to listen to the customer. Seems to me like all they care about is money. The only reason why I went here is because my regular nail place was closed on Sundays. I even called and they still want me to pay $15 for a gel polish change that is too expensive because I already paid $53 before they should fix it for free but no. I will not recommend this business to anyone. read more

they say they only take appointments, but when I come for mine I still have to wait 20-25 minutes. Poor nail art designs & they always rip me off by doing stuff without asking then charging me. Goodbye read more

Just had my eyebrows and French mani done. Both are great! Sandy did my brows and ken did my nails. Very impressed with both, I recently moved and had only gone to Amy's nails on Cirby and Sunrise for the past 9 years, this is closer to my new place so I'll be going here from now on! read more

This place is terrible! It cost me 30 dollars to get my nails done and they weird lines going through them plus air bubbles. The other employee just sat there and read a magazine while I was waiting for my turn and had her dirty feet on one of the pedicure tubs. I am never going back there. read more

I used to come here fairly often with previous owners so for xmas my husband bought me a gift certificate but when i came in it had changed hands and new owners refused to honor it! They said sorry, sit down and pick color.i walked out and they lost a customer.by not being a good business owner for a lousy 30 bucks.bad way to treat people read more

Extremely disappointed! Have come here for years. Called and made an appointment and still waited for an hour with our feet in the water. When the lady worked on my nails for my manicure I told her not to cut my nails down as I liked the length. She filed them all the way down. I explained to her what she did. She replied, "You don't know". Then I told her not to file the other ones down. She put cream on my hands to do massage and then yelled that she was not going to do my nails and walked away as I still had strips of cream on my arms. Very unprofessional because she does not like that I did to want my nails filed down to the size of my shorter nails. Someone else was going to do my nails, but we waited another 30 minutes and decided we were done. NEVER will we go back again. read more

I've never stuck to one nail shop but I've finally found My nail shop that I just love. They always make me feel so comfortable and relaxed. I never feel pressured that I have to get something that I don't want. Pretty nails is doing a wonderful job. I'll continue to come back. read more

I went there for the first time today on the recommendation of a friend, and they were wonderful! My nails look great and the staff are so friendly. I was going to another salon down the street for a very long time, but I think I will stick with Pretty Nails going forward! read more

made me pay to TAKE OFF the nails i was unhappy with. lol- won't go back and wouldn't recommend them.