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    Pretzelmaker

    3.0 (2 reviews)

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    2 years ago

    Permanently closed this is so sad all we wanted was pretzels now Logan has no soft pretzels

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    7 years ago

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    The Twisted Pretzel - Actually really big!

    The Twisted Pretzel

    4.0(3 reviews)
    41.6 mi

    You think you'll be able to go in and grab a pretzel pretty fast and easy. The truth is it takes so…read morelong to order and even longer to get it. And it's not worth the wait. I feel bad for them because it's obviously family owned and they're trying. Hoping they can improve their service, speed and taste. They could literally get pretzels from Sam's Club and reheat them and they'd be better. The pretzel bites are small. Some were overcooked, some were raw. They've only been open for a month or so. Maybe it'll get better but it really made me miss Auntie Anne's...

    I was excited when I saw a new place in town. We finally decided to try it last week at work. We…read moreplaced our order online which was nice and convenient. The site was easy to use and the pretzels where ready when we got there to pick them up. The lady who gave us the pretzels wasn't super friendly. She wasn't rude or anything but basically just handed us the bag as soon as we walked in and didn't say much. I would have liked some friendly conversation. We ordered four pretzels and an order of pretzel dogs. We were surprised that the pretzels are not actually pretzel shaped. They are long and straight. They are big, though! One is enough for two people to share for sure! They were good but almost seemed a little doughy and didn't have that soft pretzel taste. I wish that my salted pretzel had a little more salt but it was good and we would visit again. I want to go back and try the soup someday. The price is great for the size of pretzel you get. I hope they can stick around. We'll try again for sure.

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    The Twisted Pretzel - Italian Soda

    Italian Soda

    The Twisted Pretzel - Pretzel Dog

    Pretzel Dog

    The Twisted Pretzel - Party Pack

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    Party Pack

    Pretzelmaker - Regular Cinnamon Pretzel Bites

    Pretzelmaker

    2.0(13 reviews)
    39.4 mi
    $

    Ugh. This is probably some of the worst customer service I've ever received…read more It's a given that you buy a pretzel when going to the mall. It's just part of the shopping experience, right? I love pretzels but I won't be going back to this location. The service is TERRIBlE. I have been to this location probably 3-4 times in the last 9 months and it is always bad. This last weekend was the worst because not only did I get terrible service but the pretzel was awful. Burnt and dry and barely any butter or salt. We ended up throwing it away. I was so mad. I'm still bad I spent money on that discussing thing. The manager or shift leader, Leeann is so incredibly rude. She treats the customers like crap. She acts like she couldn't be more bothered by the fact that you are buying a pretzel. I was getting napkins when a young girl, probably 12, stepped to the counter after me and asked if she could get a cup of water. She had a receipt showing she had purchased a pretzel earlier and just needed a cup of water. Leeann told her "there's a fountain around the corner." I watched the interaction as the girl tried to explain that she had just bought a pretzel and just needed a drink of water. Leeann was seriously so rude to her. I felt bad for the girl. Leeann finally gave her a cup but not until after she was a total jerk. This entire store needs an overhaul. Get rid of the rude employees and make the pretzels right. I won't be back to visit because the service sucks and the pretzels aren't far behind that.

    I ordered pretzel bites and the ones they gave me were HUGE and I probably only had about 5 in the…read morecup when I asked for a regular. Not only was that annoying, but the nacho cheese was OLD. Like, I couldn't even dip my pretzels in it because it was so thick and it smelt terrible. I don't recommend this place. Especially if they're serving expired product. Hopefully I don't get sick from trying the cheese

    Photos
    Pretzelmaker - Burnt bottom

    Burnt bottom

    Pretzelmaker
    Pretzelmaker - Hard, dry, no butter or salt. Such a disappointment.

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    Hard, dry, no butter or salt. Such a disappointment.

    Pretzelmaker - Pretzel bites

    Pretzelmaker

    2.7(10 reviews)
    47.4 mi

    The smoothie was not a smoothie. It was pure liquid with no flavor. Utterly disappointing. The…read morepeach had hints that it may be a peach drink, the tropical therapy smoothie was ice and thick water. Looks were deceiving. The service was SLOW. They lost our order for a moment. Then miraculously found it after serving several customers that came after us. Not on our revisit list. Next time we will definitely hit the Orange Julius next door.

    I'm very irritated with Pretzel Maker. I originally ordered two large salted pretzel bites and a…read moreregular cinnamon pretzel bite with 2 cheese sauces and 1 cream cheese sauce. The lady taking my order said I could save money by ordering a combo (two large pretzel bites, 1 drink, and two cheese sauces). I thanked her for saving me a few dollars and I paid the total which was $17.90. When my food came out, there were only 2 containers and they were different sized. The large had salted pretzels and the regular size also had salted. When I said we were missing the cinnamon ones, the lady said she put them in the bottom of the cup. I was in a hurry to get home, so I just said "thank you" and left. I'm not sure why she did that, I thought maybe it was my fault at first, but I had made it clear that I wanted 2 large and 1 regular. I got 1 large and a regular that was half and half. UPDATE: I definitely got ripped off. There were zero cinnamon pretzel bites in the bottom of the cup. I'm usually understanding, but I'm pretty mad. I'm frustrated and feel like I got ripped off.

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    Pretzelmaker
    Pretzelmaker
    Pretzelmaker

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    Pretzelmaker - pretzels - Updated May 2026

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