By far the best experience I have ever had buying a vehicle! Dana was great to deal with. Holly was…read morewonderful. We were treated with respect and sincerity. I would recommend them to anyone. I will be servicing my vehicles here in the future!

Carlson's has been taking care of me via regular service for over two years…read more They've even given me a discount when I did all my scheduled maintenance with them at once. I recently was saved from unnecessary "repairs" estimated by a Firestone in Troy, NY who tried to squeeze me after seeing a woman in business attire on a deadline for inspection. Knowing I can count on them to be honest and keep me safe driving all over the northeast every week is a blessing. And the complimentary peppermint patties are a nice touch too.

If you purchased a Toyota or Hyundai through them, you no longer get free oil changes and…read moreinspections.

Last week I drove to New Hampshire to visit my parents. En route, my beloved car died. I managed to…read moreget to my old mechanic in Manchester, who put a battery in and said to get to a dealership/service department quick, since my IMA system was on the fritz in my 2013 Honda CR-Z. I immediately thought of Grappone. When I called, I tried to explain the story. I explained that I wanted to come in that day, look quickly at my car to tell me if I had any options, and that I would like to buy a car that day if I did not have any options. I was transferred to the service department. Before I even finished speaking the bored, uninspired woman on the other end told me there were no appointments until the following Thursday. Taken aback, I tried to explain my situation again. She couldn't have cared less. Frustrated that she didn't understand, I hung up the phone and asked my mechanic what to do. He said to call AutoFair in Manchester. They took me in immediately and told me my IMA system had failed. They were gracious and kind when they told me how much it would be to fix. I made the decision to buy a car the next day from them. I bought a 2021 Honda HRV. I'm writing because I am totally baffled that you literally refused to help me in this situation. I told the woman I was planning to buy a car if my old one was too expensive to fix. Grappone pretty much refused the sale!! To make matters worse, I randomly kept getting messages that a service appointment had been scheduled for me tomorrow, June 27. I kept trying to cancel it, but no luck. I am deeply disappointed and honestly confused by your dealership, and won't be able to forget this. I live in Connecticut now, but I'm in New Hampshire all the time. I will be telling as many people as possible how your dealership refused to help me, then had the GALL to schedule a service appointment. It was clear the person on the other end wasn't even listening to me in my hour of need. If I were management, I would want to know this happened. I will also be posting it on your reviews. Thank you.

I would like to start out by saying I was in the wrong, I should've asked the office before going…read moreback into the yard, and I apologized for it, especially after saying I was going back to my truck to get some cash. But did Stu have to call me an asshole? Did he have to say don't ever come back again? A mistake like that immediately goes for him to say that? Just wanted put that out there. Kept my mouth shut, apologized, and just left. Only person I dealt with, so do not know how anyone else is in the office, but this happened today.

I would like to start out by saying I was in the wrong, I should've asked the office before going…read moreback into the yard, and I apologized for it, especially after saying I was going back to my truck to get some cash. But did Stu have to call me an asshole? Did he have to say don't ever come back again? A mistake like that qualifies him to say that? Just wanted to say that. I do hope ya boss looks at this, and when a person makes a mistake this Is how ya treat him. Happy new year!

I had changed my mind due to some features that were not on this Jeep. Told them I wanted to keep…read moremy old lease. I was told they had grounded it already and would see if it could be ungrounded. They didn't even look into it and just delivered the new Jeep. At that time I was told they can't unground the lease. On decided to check with the lease company to see if it was paid off which they told me it was I believe grounded on Monday or Tuesday. I also asked if it was possible to unground this lease and they had informed me it could have been done that all they would have had to do was call them. I had also inquired about their 100% satisfaction guarantee. I was asked were I saw that which I informed them it was on their website. The next day they took it down and that was it. On the good side they delivered the Jeep to my house. I don't live in CA. not sure why it says that

Customer Service apparently is not required to work at this dealership. On 2/24/26 I called this…read moredealership for a quote of a Jeep that I had in mind with specifics. Got the run around that salemen were shoveling snow??? This asked for the managers email. Again asked for a Jeep with certain specs, add ons, and like I had with this dealership 2 times before asked for a quote with a plan to purchase by this Saturday 2/28/26. The initial response from Ben Guthrie was course. I explained that life has been crazy lately and wanted to save time in a dealership doing the whole hot box ritual. His response to this? I am quoting, "We are not interested unless you come in , sit down and work a deal like real customers do. Otherwise take us off of your scam list". I have never have met a dealership that wasn't interested in a sale! Obviously not going there, but after looking into other reviews, this is not an irregular experience. My advice, stay out of Concord, NH if you are care shopping, esp if their name is Ben Guthrie!

I was ripped of but these assholes years ago and I will never stop trying to make sure this scum…read morenever rips someone else off again. Don't buy anything here unless you was a broken car that drives fine until it's too late. Don't even drive by this evil place. Mike I hope you burn in hell for what you did to me and others. I'll meet you there okay mike? I lost over 5000 dollars and credit destroyed. My car drove only 100 or less before the transmission went. They said it was a great truck. Evil people here stay away

( copied from my Facebook post )Please share this! Mike's Affordable Auto deleted my first post and…read moremy reviews so I must take this route. These folks sold me a used car which Mike himself guaranteed would pass inspection and that it was 100%. By the time I got home the check engine light was on. I called the next day came in and they checked the Subaru out. He said it was just an O2 sensor which he said they could that day and charged me 80, there is three O2 sensors in the car and they only replaced one which was a waste of my time but it gets better (worse). Less than 12 days after buying the car my rear wheel falls off on 202 west which is a highway and without exaggeration wasn't the closest I've ever come to dying. People on 202 west had to swerve to avoid hitting me and went off the road. Grateful I didn't smash the Subaru and just got lucky in the way in spun out. I get it towed back to the great folks at Henniker Motors where they eventually let me know the plethora of things wrong with it. Cracked head gasket. Cracked oil pan and a bunch of other things. Which costed 1700 but this isn't about the money. This is about the fact these folks sold a car that almost killed someone. I then post on their wall explaining what happened and all they said asked me was "did I get a warranty"? They are such scumbags and I simply just want to inform people of this horrible business so no one else has to deal with this. Whether it's for you or your loved ones do not buy a vehicle from Mikes Affordable Auto on 124 Manchester St Concord NH or any of their shops for that matter because I dealt with Mike and he was simply a scumbag. I truly appreciate you taking the time to read this, be careful where you buy used cars from..

Awful experience. They sold me a car that had received…read more"State Safety Inspection" sticker. They passed the car with a number of items that should have caused it to fail the inspection. I told them I was going to contact the State and they started back peddling right away. The car was leaking gas and I had to fight with "Jimmy" for over two weeks to get them to pay for the repair.