Dover Auto Repair, Mr. Ed & now his Son, Mike, has been my mechanic for 25 years! They are…read moretrustworthy, dependable and experts in the business. Thank you for all you do with keeping our vehicles running and your customers safely on the road.

The shop is first rate. Mike is knowledgeable and very helpful during auto break downs. His…read moreextensive and broad knowledge of auto repairs on various makes and models is very impressive. He or his Dad (who retired a few years back) have been taking care of my vehicles for decades. gain, don't know anyone better...thanks Mike!

Martel's has been my go-to repair shop for almost 20 years. Honest analysis and discussion before…read moreattempting costly repairs. As a back-yard mechanic myself and having performed many of the repairs they have done for me, I know they are not jerking me around. If you want it done right, take it to Martel's. If they can't fix it, they will be up front with you and let you know.

Martel's apparently used to be a fully trusted name and adviser when under the original owner, but…read moresince selling the name to a new owner service seems to be a mixed bag. I was referred to Martel's by at least 4 individuals whom all suggested that I take my vehicle to them at a time when I experience a full-on breakdown. I usually went to another local shop in town who strictly focused on my vehicle brand, but again, from the very positive recommendations from the other individuals decided to go against my internal input and have my vehicle towed to Martel's. Before just having my vehicle sent to the shop I called ahead to ensure I would be able to get service as I understand that auto repairs can sometimes be a lengthy process. I don't ever want any shop to feel that they need to rush through a repair, potentially missing something along the way; so when I spoke to the receptionist that needed to check with the owner to verify he could get my vehicle in, I was asked to bring it in right away for service. I proceeded to have the tow company drop my vehicle to Martel's and then had to call myself to get a status update at day 2 of the vehicle being there. I understand repairs on already scheduled vehicles can delay the process to get to my vehicle so I gave an extra day after a quick call in to see if there was any updates. The status update ended up being the same that my vehicle was not yet reviewed for repair and would be pushed back into the next week since it was already the end of the week. At this point it would be several days before I could expect to receive an answer as to what would need repair on my car. The start of the week came around and by the end of the day, still no updates, so I decided to drive directly to the shop and find out in person the issue for the delayed response. I received the same answer, that they were not able to get to my vehicle, but would try the next day. I am a patient person by all means, but all I ever really require is at least status updates. I probably could have easily taken my vehicle to the original shop I normally go to, but wanted to give Martel's a chance based on the referrals provided. After my on site visit things seemed to be expedited, if not by chance that time had allowed them to get to my car and I appreciated the update since the car had already been sitting for a few days, even though I'd been asked to bring it in right away. From there, the parts were ordered and the car was repaired right away. Some of the additional items I'd asked to be checked over while the vehicle was there were never accounted for, but the car was repaired and back to operational status, and that' s all I could ask for at this point. My guess is that the receptionist is only there part time, so waiting on any updates from the owner who is also one of the lead service tech's is overwhelming on the team, so getting any updates can come off sounding misguided in their attempts to express that they are making any progress on a vehicle if the receptionist is not around all day. I can respect an owner who is giving their all to keep a company moving, but with that said, I am only asking for updates after not hearing anything for a couple of days after being asked to bring in my vehicle right away. I did end up taking a second vehicle there to give them another chance, and with the second car the team was direct and quick to handle the repair requests. So I am 50/50. I believe they have the absolute know-how to handle repairs on European vehicles that many other providers will not touch, I just hope they are able to improve on their customer service aspect to adequately provide updates as needed when things do not go according to their statements. My recommendation for Martel's is to be as clear as possible with your intents with the expectation updates will be delayed to be received. I may not be able to directly recommend them but I can cautiously refer them to handle unique vehicle brands others are not willing to touch. I believe in time the new owner will settle into the multifaceted role that is required of them, just be aware you may wait a little longer than anticipated to have a vehicle completed for repair.

My father an I came in looking for a new car and Jacob, our sales guy, took great care of us…read morethroughout our entire experience. We ended up going with a 26 MDX and pleasantly enjoyed our experience. Jacob was friendly, informative, and gave us the time we needed to have a comfortable purchase experience. I would come back, and Jacob would be the guy I would go to first. Thank you!

I bought my 2010 Acura TL in June 2011 at a dealership in MD but I have only taken it to Price…read moreAcura for service since. I have never had any issues with my car besides the normal upkeep. I just recently moved to Cali and I'm not going to lie, since I love my car so much one of the first things I thought about was how much I was going to miss Price Acura! I think their prices are fairly good, service is good. I just don't like the fact that most services you have to drop your car off in the AM and pick it up in the afternoon. But depending on how much you're getting done they do give you a loaner. Also, I bought tires from them(Price Honda) and I guess the guy gave me performance or sports tires(whatever they're called), even though I told him I wanted something fancier but reliable and they wore down in less than a year so since this shouldn't have happened Price Acura gave me better, more reliable tires at a discounted prices and when they made this offer I had already put my stock tires back on and didn't plan to switch them out until summer and they still honored their offer months later.

My son and I have been looking for a particular style of F-150 for his first truck. We are in…read moreFlorida and there is not a single one like we wanted. We had to search nationwide to have a small number to choose from. We found what we were looking for at Hertrich Ford Lincoln, a 2025 ROUSH F-150. Absolutely beautiful!! Calling the Dealership, I was connected to Shawn Davis; salesman. Shawn and I connected quite quickly. He was detail oriented, personal, very helpful and ALWAYS quick to respond to my numerous calls/questions. He and I are both very straightforward so in short order we had an agreement. With all the great character traits Shawn exhibits, the last thing he said to us stands out..... He said; "Remember my job isn't done just because the sell is complete. If you EVER have questions about this truck, don't hesitate to call me, doesn't matter what time it is!" If you are looking for a reputable dealership with a GREAT salesman for your next vehicle, check out Hertrich Ford Lincoln and ask for Shawn!

I had the spark plugs in my 2006 Mustang GT replaced there. They did a good job and the service was…read moreexcellent. I don't usually take my car to dealerships for maintenance or repairs, but this was a good experience.

Dover Auto Repair has been my mechanic for more than 25 years. Mike now, and his dad, Ed, have…read moreprovided nothing but excellent, trustworthy reliable, and respectful service. I used to live in Dover, but I now bring or tow my vehicle from New Castle. Thank you Mike! Thank you Ed!

I found them very fair, trustworthy, reliable & they did the work as fast as possible. Being a…read moresingle female looking for auto maintenance and repair can be a tough experience, which they seemed to understand and did their best to help me out. I will definitely be a repeat customer

While 300 miles into a trip to Virginia Beach the Check engine codes came up on our new Land…read moreCruiser. We stopped asap which brought us to ig Burton Toyota and on a late Good Friday afternoon they ran diagnostics for us and got us on our way. Many Thanks to Doug and didn't catch the main service man's name.

They were true to their word that "Nobody beats a Burton deal" Great deal, very pleasant people. No…read morehustle , and perhaps because of my age not any rookie BS. However they took forever. Seemed disorganized. Tried handling me, with an appointment and someone else who just walked in at the same time breaking continuity of thought, forgetting stuff, forgetting where he left off and just generally dragging the process out for at least three times longer than it needed to be. The people were nice but how they handled me was completely frustrating. caution to potential customers that having an appointment for a specific vehicle at a specific time means nothing in a commissioned sales job and it was apparent here that the walk in should have been handed off. i was there for them to see me and not share my time with someone else. Not good, not professional not focused

Just rented a car from them while my son's car was in Kent Co motors body shop. The car was very…read morenice,super clean. Lisa in the office is super nice, friendly and got things done in a timely and efficient way! We would rent from them again should a need arise

The staff is top notch and very accommodating! They ordered me a brand new 2023 Yukon Denali to my…read morespecifications. Unlike other dealerships who wanted to charge 10, 20 or 30 over sticker I paid not a penny more than MSRP. My trade-in value was very fair and in fact more than I was expecting. The customer service I received was fantastic including calls and texts prior to my arrival. The car was fully ready for me when I arrived to seal the deal. I have never been treated so well by a dealership and will definitely be back in 3 years when it's time to do it again. Thank you so much!

My car was towed there more than 3 weeks ago for damage to the bumper and muffler from an accident…read morethat wasn't my fault. The parts were ordered and on site 2 weeks ago and i was promised as soon as the parts arrived I'd have my car in a few days. Now 2+ weeks later I went from being one of the next cars they were going to work on to "I don't know when your car will be fixed." Was originally told I'd have my car back by 7/17 and now am being told some time in August...absolutely ridiculous and unprofessional and untruthful. DO NOT TAKE YOUR CAR HERE unless you have the money to rent a car for weeks on end....