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    Price Right Auto & RV

    4.0 (9 reviews)
    Closed 9:00 am - 5:00 pm

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    Sawyers Chevrolet

    Sawyers Chevrolet

    (22 reviews)

    One time it took nearly 11 hours for an oil change and brake fluid change. The next time they…read moreimproved to 2.5 hours for an oil change only. I can do the job myself in about 20 minutes but had a coupon for a free oil change so went back. Big mistake.

    In this case, I would give 0 stars but the receptionist and cashier were nice and accommodating. I…read morewas a customer with Sawyer and my lease on an Equinox was expiring at the end of the calendar year 2023. I contacted my sales agent with whom I had a good relationship, treating me fairly on my last contract. My interest was in a Chevy Trax. He informed me that inventory was low and I would be better served on leasing another Equinox. He also suggested contacting GM Financial - my leaseholder and requesting an extension with the hope that January interest rates or deals would be more beneficial. It was simple to extend the lease - just make a payment. I did that. I also continued my research. The prevailing theme or strategy was push the Equinox until I found Al Serra In Grand Blanc. Completed the purchase on a new Trax, primarily on the phone, and made the drive, turned in my Equinox and drove away with the new Trax. I returned my lease at the dealership where I purchased the Trax and received the final odometer statement. Next -wait for the final invoice from GM Financial. It took 6 weeks and had incorrect information including not giving credit for my extra payment which should have been refunded. I turned in the car before my original contract expiration date. The GM call center is a nightmare. After several calls, they informed that I needed to retrieve my payment from the original dealer - Sawyer. I went there and explained my issue with the receptionist. She directed me to the cashier who subsequently led me to the corner office and someone who I believe introduced himself as Dave. I may have misunderstood ( I don't think so but benefit of the doubt) and we began what can only be described as one of the most unprofessional meetings I've experienced. With 40 years in the consumer products industry, directing a national salesforce and working with the all the major national retailers, I've had some bad meetings. This was not the worst but ranks up there. I explained my situation and he seemed immediately upset. In fact, I asked him why he was getting so emotional. He became confrontational called the dealer I turned the car into a "dirt bag company" ( another GM dealer) and that he doesn't have my car. My response was I'm only telling you what GM Financial told me. His response "you're not getting a dime out of me". No money was asked for only clarification. He continued to say that my contract expired on Dec. 30 and it was turned in on Dec. 30, you owe for the next month. You have to turn it in before the date otherwise you owe for the next month. My response, so even though I don't have the car and turned it in, GM Financial says you received it, you just keep my money? Followed by - that can't be true. I said "you realize I'm a customer". His response - you're not getting anything from us - call a lawyer. This person, Duane Earl, is the new car manager but lacks any skill or talent in dealing with his customers -in my opinion. They missed out on additional business because I directed my brother to another dealership and he's leasing 2 vehicles. My sister is also looking and currently has a Chevy product. His attitude, tactics and unprofessionalism just cost Sawyer 3 potential new customers. If you're reading this - take it as a warning.

    Price Right Auto & RV - rv_dealers - Updated August 2026

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