For starters, I was charged extra upon check-in. I'm still unclear as to why. The valet is unreliable and inconsistent. They wait until their only car is full before they depart (first car left after 30 minutes). We used Uber. Also, there tends to be only one person in charge of driving and paperwork; so, we had to wait like 15 minutes for the driver to return from drop off for us to get our keys. They also tend to call more than normal for no reason. When I returned a phone call, I was told "what do you want?", "nobody called you," etc. The "free shuttle" is not valid and not worth the extra cost. read more

Cash discount. Shuttle comes promptly. Drivers are courteous and helpful even when I was not in the right spot. Appreciate easy online reservation. Have been using for the past few years. Never disappointed so far read more

They charged me two dollars more a day than what was guaranteed by parkingnearairport web site. Also they refused to give me my deposit back saying they don't know anything about it. read more

The owner was SO UNBELIEVABLY RUDE and so was every person I interacted with. I will never park with them again. I'd rather pay more to a company who's employees and owners are kind. The owner LEGIT threw the keys to me when I arrived to pick up my car. No joke- threw them across the counter. Also the pick up shuttle took forever. The van STUNK of cigarettes and the driver drove like a mad man. Never again. read more

They used my car while I was on vacation. My car was filthy on the inside and outside. There was mud on the even on the passenger side car mats. Used my gas and made me pay the day I dropped my car off. read more

Pride Airport Parking - Parking Near Me - Franklin Park, Illinois

Looks like it is probably a money laundering outfit. A run down building in an area common sense suggests you're not in Kansas anymore. That phrase doesn't quite fit, per my perspective of both of my last passings thru Kansas. A sketchy and un inviting address for sure. But upon retrieving my Honda Odyssey last night, no (ala Ferris Beuller odometer additions) personal use, or catalytic converter excisions, I was relieved to find the low fee was not a criminal enterprise. Pro: under $100 for a weeks parking. In Chicago, that's good. The cons: Already written of. The shuttle service wasn't white glove. NP. A bit unnerving but in the end, it also didn't require uncomfortable chit chat. The return instructions were a tad confusing, but because it was nearly midnight it was at least not prone to horrid traffic. But the man who picked my son and I simply pulled my suitcase, it was very heavy, and waved it my way. $10 tip for next nothing was probably both too little as well as $8 too much. When I turned around after loading both bags into my van I hadn't noticed, but when I finally did leave, I found that he had already split. I had a bag of food junk from last week to throw away. Office was locked and I was essentially alone. Gate was wide open. I hope he hadn't asked me to lock up, because I certainly didn't think it was my turn. Five stars no way. Four? I'm uncertain. Three isn't defamatory I'm hoping. read more

It was a complete waste of money and time would recommend to go to any where else they should be put out of business they left scratches everywhere luckily we got rid of the scratches easily don't ever go there read more

They deserve a ZERO!!! I checked in on 9/15 at 7am. My reservations originally booked to land at ohare on 9/19/21 at 12am. The man insisted I was coming into town on 9/20 & made me pay additional $15. I didn't feel like going back & forth with him abt it besides it's my birthday so I took the ticket & left! I get in today under 10:30pm & the man working said he can't find my car & if I have ticket which I advised him yes I do. Get picked up the man wants to argue abt why I didn't tell them to correct it. I told him the same reason why cause they don't LISTEN!!! I am the customer! I left my car at this location it's after 12:30a & I am still waiting on my car! I will be calling better business bureau first thing in am! read more

Pride Airport Parking - What they made me pay for - Parking Near Me - Franklin Park, Illinois

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Very convenient and reasonably priced. Staff is helpful. Recommended if your flying out of OHare.

Smooth service at a lesser rate than other services - van transport to the airport - all was good until we returned and found although they had kept track of the key fob for the car, they had lost the other keys attached to the fob (house, office, mailbox etc) - a not insignificant nuisance read more

When I returned to O'Hare on the evening of January 14th from an out of town trip the wind chilled temperature in Chicago was 25° BELOW ZERO ! I came to find that not only had they brushed a few days Of snow off of my car and windows,but also they had been starting the car intermittently all day in the chill. That was service above and beyond ! read more

I wish I can give them no starts for poor customer service!! This place was recommended to me when traveling out of O'hare airport and this was my first time using this garage. When I dropped me car off the process was smooth and easy. The guy checking us in could have had a little better customer service skills but I overlooked that because the process was fast and the shuttle to take us to our terminal was right there ready to go once we finished checking in. But I had a TOTALLY different experience returning. When we landed we followed the instructions and called Pride when we was in Terminal 5 at door 5D. They asked what car I had and then said they will have something come pick us up. Our plane landed at 6:30pm, I called for our pick-up at 7:10pm and shuttle did not make it to us until after 8pm!!! When it finally did arrive it was full and about 15 other ppl was out there waiting with us for the same pick-up!! The driver got out to force whatever bags he could in the back and two people squeezed their way in but not because they actually had somewhere to sit but because they was so cold from waiting so long that they said they refuse to wait any longer. In between all the swear words and complaints from the people still waiting for a pickup someone asks if he is the only shuttle driver and he says yes!!!‍ We have already waited almost an hour for him in the freezing cold and now he can't even tell us when the next pickup will be!! Ridiculous!! Long story short me and my husband had to take a taxi to the garage and when I asked if my $20 cab fair will be reimbursed I was told rudely by the garage clerk "no because the shuttle is free". I will never again use nor recommend this parking garage! Note to Pride: maybe you should make a schedule of who is returning, the day & time and plan your shuttle pickups by that. That way everyone that paid for their car to be in your lot is guaranteed a ride to AND from your garage without having to wait over an hour. Or consider having more that one shuttle in motion at a time. Because they way you are doing it now clearly is not the best read more

Called from the airport and gave me wrong info for pickup spot. Then got to the parking lot and they were unable to locate keys for the vehicles that had blocked my car in for their valet service. Had to wait for 45 mins for a tow truck to come to move around vehicles to get my car out. read more

Pride Airport Parking - Parking Near Me - Franklin Park, Illinois

DO NOT PARK YOUR CAR HERE!!!!! In the last two weeks at least two cars have been stolen from here. And at the very least your car could possibly get damage to it and what they don't tell you when you drop it off there is that at the bottom of the receipt you sign when you do there is a microscopic paragraph that releases them from all liability if they do damage your vehicle. Avoid this place at all costs. read more

It is very unsafe place!!! I left car for 3 weeks and when returned got additional miles on odometer. Somebody clearly was driving my car. Stay away from this place!!! read more

if I could give this place zero stars I would! This place is a dump and the owner is one of the rudest human beings we have ever encountered! PLEASE READ the REVIEWS, I WISH I HAD!!!!! They make people wait for over an hour to get picked up from the airport and when they finally get their car, they find that their car had been moved several miles away! We dropped our vehicle off and the guy gave my husband TWO tickets for confirmation, but when we returned they didn't have the truck there for us to pickup! The owner yelled at my husband for having the TWO tickets saying it was his fault for the truck not being available becasue they didn't know we were returning on this day! Seriously? It took an hour to be picked up from the airport and the family in front of us had a GPS tracker on their vehicle and found that this place drove their car to a location several miles away. When they finally got their car after 1 1/2 hours it was filled with mud! The husband was furious and will also be filing a complaint, another problem is this owner has a "full" mailbox and doesn't answer calls! The family we met while waiting for the "shuttle" (A van with ripped seats) gave me their phone number in case we had a problem too. While we waited for 40 minutes, our truck arrived finally arrived and my husband questioned him as to why it took so long, he blamed my husband for having the two tickets which he handed to him when we dropped the truck off! With gas prices so high, they think they can relocate cars 45 minutes away? What a DUMP!!!! So if you need to use a parking garage that shuttles you to the airport, avoid this place! Even the little boy with his family said "That place over there looks a lot better than PRIDE!" (While pointing to a different place down the street) Out of the mouths of babes! When our truck finally arrived my husband asked to speak to the owner questioning why his truck had been moved and why it took so long to be brought back to the lot... him, this jerk started yelling and told us to go home to our "Trailer Park!" Seriously what a piece of trash this guy is and this lot looks like a junk yard! Please think twice before you trust them with your vehicle! read more

Pride Airport Parking - The so called manager! He is rude and disrespectful.. He tried to antagonize my husband (a senior citizen) into hitting him! Lowlife!! - Parking Near Me - Franklin Park, Illinois

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The driver was great. Got me to airport on time. When i returned 4 days later, I find that my Bluetooth speaker that I had hidden in the car, was missing. So obviously the person went searching through the car ! All they did was say they would look into the matter. Meaning what ? They were going to ask the employees which one of you ripped it off !?! Security cameras ?? Review the cameras.. Cant be difficult ?? Do yourself a favor, pay a little more for a more secure lot. You would think they could have comp'd the parking fee somewhat ?? DONE. read more

January 13 ,2023 at 7:38 pm I called to schedule for a shuttle pickup. The receptionist kept hanging up the phone before I was able to ask a question so I called back to just ask what shuttle belonged to their company because after waiting an hour I was still waiting for them to come when other companies picked up a total of 4 different groups compared to them with none. Then when I called back to see what was the hold up the receptionist said it's rude to call back multiple times instead of just saying they couldn't accommodate the pickup at the time. I will never use this company again because when I got to the place he was very rude as well when I explained that I just wanted to know what vehicle and where to meet at! This company needs an updated employee training on customer service ! read more

DO NOT PARK YOUR CAR HERE!!!! This place cracked my tail light and refuses to respond to calls. I filled my gas tank that morning and when I returned to pick up my car there was a quarter tank left. This place drove my car as evidenced by the gas mileage. Further evidence that they drove the car was an increase of to the mileage and an iPhone connected to my Bluetooth that was not previously there. This is the worst company I have ever dealt with. read more

Pride Airport Parking - Damage caused by Pride Airport Parking - Parking Near Me - Franklin Park, Illinois

When I got there no one was there. The building was locked. On the website there was a number that said was for shuttle. I didn't know it was also for the help desk. I ended calling the number. One person came. They were having problems with the internet. When he register a few people, he left the place unlocked and people were in the lobby, which made me uncomfortable. A second person eventually came after a couple shuttle trips. I had an issue and they gave me an email and they didn't respond back. read more

Awful place. Hardly any place to pull in when I arrived. Transportation van to airport was so uncomfortable and crowded. Let us sit in there for almost 15 minutes before they left. Totally overpriced! I have to say though, return pickup was smooth. read more

They kept my car safe and the price was great but upon my return I called for the shuttle multiple times and the person on the phone was quite rude. Recommend taking a cab upon return to avoid the hassle. read more

I found nothing wrong with leaving my vehicle at Pride Airport Parking. Ramone checked us in with no problem. On our return back, we waited 10-15 minutes for someone to pick us up. Everything was great(including the price). Will use them again next month, read more

Pay extra money and go else where! Place is run like total shit. Had a 5am flight, so at 315 am one man driving and checking in. Almost missed flight. Getting picked up was even more of a nightmare. Please Save yourself the headache. Go elsewhere. read more

I have family all over the USA and am flying almost once a month which I have done for years now. I use Pride Parking ALL the time and have found them to be terrific. I never have to wait more than 5-10 minutes for the shuttle to the airport and usually less than 15 minutes to get picked up. My car is always there on time and in great condition. All the guys who work there are very nice including the owner who is incredibly hard-working read more

Sketchy looking lot, but it was the best price point so we decided to give it a try. The owner/manager lacked people skills but we were going to be gone for 10 days and this was affordable. In Thailand, we missed our flight home. I called and let them know 24 hours in advance that we would return 1 day later than initially planned. They said ok Upon arrival to Chicago, I let them know we were ready for our car to be brought to the airport and the owner/manager rudely informed me that would I would need to have $20 cash if I wanted my car back. I said "I was under the impression that the rate was $10/day and we were only adding 1 day". In a condescending tone, he said they charge a 10$ fee for changes to pick up. I agreed to go to an ATM but said it would have been nice to know about this fee up front. The owner became hostile with me on the phone and was demanding I have cash ready for him and then hung up. Whoever detailed the car did a nice job, which is why I'm giving 2 stars rather than 1. read more

Ok my fellow chicagoans , don't do it. This is like a bad movie. Did you ever see Chevy chase vacation when he wrecked his car? There you go. You get there and they point you where to put your car. Then you wait for their shuttle . Beware , you May fall, out of this rattling piece of "shut your mouth". The driver is a mad man and comes so close to other vehicles you gasp for breath. It's rattle tattle all the way to the airport and once you get there it's by by baby. The 7 minute wait time for the shuttle when you return is a joke. I called for a shuttle and waited 30 minutes and it took another 20 min to get back to my car. I should have paid the the economy parking like I usually do. $100. Dollars more but it's worth it. read more

Stay away!!! Left my car on a Saturday, picked it up on Monday, somehow, the distance between dropoff/pickup and storage is 52 miles round trip. Called and manager called me a liar. I said he could address it or I would blow them up on Yelp and social media, he pretended I said I would bomb them and that if I set foot on the lot they would call the police. Sorry I have a nice car, but don't Ferris Bueller me and then act like I am full of crap. Reset the trip odometer just before I jumped in their broke-a$$ shuttle van, drove off after returning and noticed the mileage less than 1 mile down the road. Wow...just wow. read more

Good price, but I guess you get what you pay for. Their van is disgusting and smells heavily of cigarettes. We called them at 11:30 when our flight landed and they said 10 minutes. 45 minutes later we called again, they apologized and said they had to get gas and said 7 minutes; 25 minutes later, after we told them we'll just get and Uber, they finally showed up with less than a quarter tank of gas in their van. When confronted about this the guy at the main desk kept laughing about it. read more

I booked online. The information I entered wasn't used to hold the car. Thegut st the counter entered PM instead of AM. We sat waiting for our car for 45 minutes before he told us the keys were not on the premises and they won't be here for another 1.5 hours. He is rude and doesn't explain things very well. This is the worst way to start and end a vacation. read more

I wish I could give this rating negative stars. The experience started out ok. We waited about 20 minutes for the shuttle to arrive and take us to the airport. That wasn't too bad. The driver was very polite and helpful. The person working the counter was ok. He wasn't courteous but he wasn't rude either. He did try to pressure us to pay at the drop off but we said no. On the return we called to get picked up. The person was extremely rude on the phone. He instructed us to walk through the entire airport to go to a pickup spot. We refused and told him to pick us up outside of baggage claim. He was very rude about the request. When we were picked up there were two other parties waiting so I don't understand why he mad a big deal about our request. We had the same driver and again he was very polite and helpful. Once we got into our car we realized there were 10 miles put on it since we dropped it off. We had taken a picture of the odometer at drop off. We were not able to inspect the exterior of the vehicle at pick up due to the lot being dark. We drove to a parking structure that was well lit. We discovered scratches on the rear bumper. It looks as though it was backed in to or it backed into something. After reading reviews we know there is no point in pursuing the issues. Pay a few extra $$$ and get better service. read more

DO NOT PARK HERE. Nothing but cheaters and scammers. They up charge like crazy despite being quoted another price. I told the guy to call the manager because I was quoted another price and he was so clueless as if he's never heard this before. such bs. My receipt had another price quoted. And somehow my car racked up 25 miles. read more

We waited 30 mins at the Bus/shuttle center for pick up (after a 8 hr flight). I saw the Park N Jet shuttle come and go 4 times while waiting for Pride Parking. The front desk rep was rude and unapologetic. I will never use them again. read more

This place is terrible!! From the dingy, dimly lit front desk area to the poorly maintained transport vehicles to the tremendous wait time to be picked up at the airport, this place is a joke. We used them based on a recommendation and realized from the moment we walked in the front door, we made a mistake. We were told how great they were and if it was cold, your car would be running when you got back so it was nice and warm. Not true. The transport vehicle that dropped us off had check engine and low tire lights on all over the dash. The one that picked us up had the same, except this one had the added bonus of a cloth strap keeping the door from swinging fully open when you opened the door. To make matters worse, they damaged my vehicle and Cole refused to return my calls to address it. NOT a first class org to be sure. I wouldn't recommend this place to anyone. read more

Parked here MANY times and noticed gas gauge always seemed to be lower than I expected when I picked up my vehicle. Started taking photo of my odometer when I dropped vehicle off. Was disturbed to find my vehicle had been driven ~50 miles. read more

I have been using Pride for years due to their good prices. It is not the cleanest or most professional looking car ride service, but the price was right. On 9/18/2021 when we dropped off our car the normal van was broke down so we were given a ride to the airport in someone's car that did not have air conditioning. Not a big deal but I would recommend them replacing the old van as it has seen better days. On 9/24/2021 I called to be picked up from O'Hare and the person on the phone was the most rude person ever and not helpful. I told him I was about a minute away from the shuttle pick up point and he told me to call him back when I got to the shuttle pick up point. I told him last time I had to wait over 30 minutes so I wanted to call a bit early. He said we may be waiting anyways due to traffic. There was more exchanges between us, but to say the least he was very rude to put it nicely. We ended up waiting 35 minutes and there was not heavy traffic on our way back to the lot. I can put up with older equipment and facilities but when the employees dealing with the public are unfriendly and rude that is where I draw the line. I will not be utilizing this ride service any longer, I will pay the extra money for the better vans, facilities and most importantly better customer service that appreciates your business and treats a customer with respect. read more

DO NOT USE THIS PLACE! They took forever to pick us up from the airport and lied saying there was traffic but we could clearly see on our app there was no traffic. Then once they finally picked us up, the driver didn't say a word to us or help with our bags. read more

This is the WORST parking option that I have ever bought in my 15 years of travel. The office place is very dirty and unorganized. Feels like you are at some abandoned office. Shuttle service is horrible. Extreme long wait times (30-45minutes) and they only take the driver. SHUTTLES DO NOT HAVE AC. The rest of the passengers have to be dropped off at the airport before taking car to parking and picked up at the airport after one driver is picked up upon arrival flight. JUST HORRIBLE. NEVER HEARD OF BUSINESS PRACTICES. read more

Good and not expensive , always on time for pickup. Friendly service , special guy from Ecuador. So many times and deal for cash always available read more

There is nothing good to say about this place. They move your car to a storage lot miles away without your approval. They make you sign a form that says they are not responsible for what happens to your car even though they are driving it around. You wait forever to be picked up at the airport. The driver said they have only 1 van. They charge you a $4.00 access fee. They say the shuttle is free. The guy at the counter said it was an O'hare airport fee. I called O'hare , no such fee. That may be fraud. They strongly encourage you to pay your bill with cash, with a big Cash Discount. The IRS WILL BE NOTIFIED ! My opinion is the guy who claims to be the owner should be investigated and audited. They do hand written receipts !! Do not make the mistake of parking here, read the reviews. Paying a higher rate at the airport or another lot is the best suggestion I can give you. read more