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    Walmart Auto Care Centers

    1.6 (5 reviews)

    Services - Walmart Auto Care Centers

    Tire balancing

    Tire installation

    Tire repair

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    got here at 6:50 at the auto center opens at 7, says the website and the hours outside of the auto center. An employee is picking trash outside and I asked why the door hadn't opened ( 7:10) he said because they open at 7:30. But the operating hours say 7:00. I wait and another Walmart employee walking around asked if the door had open and I said no he said to be honest they know you're here but they won't open. At 7:30 a very nice tech says he is sorry but one of the techs called out and they won't be operating until 8 or possibly 8:30-9. Be aware that the operating hours online say 7 & the operating hours by the door say 7 but they don't open until 7:30 and that's if they have enough people to open otherwise they won't operate. 2 years ago I went for a oil change that they charged me $90 for and they had to patch up a tire... turns out they checked and checked and didn't know why the air would come out. There was a nail & they claimed they "didn't see it" which makes no sense. I decided to give them a second chance today 7/19/22 but I just won't be back.

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    5 months ago

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    Valvoline Instant Oil Change

    Valvoline Instant Oil Change

    (2 reviews)

    My husband took my car to valvoline in Rocky Mount and the texhniician stripped by oil plug by not…read moreputting it in there right, and now valcoline doesn't want to pay for the damages. Bad crappy business is done to your vehicle and it's not right. All they did is lied. Don't take your vehicle to vavoline., we must stand together. These little dam oil changes places are trash., bad business and the customer is always right but not here. Listen up don't go to no vavolines, they can't pay there bills if we stop going. BAD BUSINESS. The quality of work sucks. People need to let others know how there experiences at valvoline in rocky mount nc

    This place almost destroyed my vehicle and refused to reimburse me for the costs after they…read moreimproperly replaced my oil drain plug and overtightened my oil filter causing the O ring to snap. All of the oil leaked out of my vehicle over the 3 days after getting my oil changed here and if I hadn't caught it, it could have completely ruined my truck. They refused to pay for it after I took it to the dealership I bought it from because I didn't know what had happened and didn't send it to them first which is a horrible and gross way to treat customers that you have wronged. They initially asked me about what I needed reimbursement for which was not much, just the oil that was lost, the tow and the service charge for new oil. But after 2 talks with upper management they then ignored my phone calls for 2 months and still have not reached out to me. This is a terrible and incompetent business and I advise anyone reading this to go somewhere else..

    Firestone Complete Auto Care

    Firestone Complete Auto Care

    (14 reviews)

    I had an apt @ Firestone in Rocky Mount NC at 4:30 today to get new tires, to replace a set of new…read moretires I bought previously there w 32,000 miles on them, the tread was nearly gone on all four tires, I had proof They'd been rotated 3 times when I get my synthetic oil changed elsewhere & it was almost time to get another oil change & rotation. I have an 80,000 mile warranty on those tires but the warranty didn't replace the tires. The tall guy waiting on me worked up a prorated savings of maybe 1/2 price on the tires so I still ended up paying over $600 for this set of new tires and he insisted I needed an alignment.. He told me I should have had my tires rotated at Firestone. But I'm not so sure about that since It took them over 3 hrs to complete my job while I waited freezing with their ac blasting. . with his snarky attitude and comments to me. when my car was ready I was going to my car & the salesman caught me in the parking lot & said, your tire air pressure sensor is on in your dash but it'll go off in a little while when you start driving. Well that didn't happen. And I've had all four of those sensors replaced in the last year or two, and there was no problems with any of them when I brought my car today. My 30 min drive home didn't fix it . Hopefully another Firestone dealer in another state can fix it and won't shyster me for more $. He was condescending and ignoring me and wanted to bicker with every question I ask while he was entering my Info at the computer ‍ At one point told me I could go sit down. I asked if the warranty was still for 80,000 miles with this new set of tires or would he prorate that too. I feel like I had legitimate questions about how this pro rated tire warranty is working, He wouldn't even look at me. Finally, I said, are you being short and dismissive with me for some particular reason bc it feels like you are & I don't know why. He said oh I'm just really tired. My baby kept me up last night. I said well I just wanna understand what's going on with my car and tires so I can prevent it in the future and he said , Your front end is out of line. I said it doesn't appear to be when I'm driving the car. He said my tires are tilting out like duck feet. At that point I thought he was trying to find a way for this warranty not to work for me, but I had my receipt and proof of my tire rotations when I had my oil changes before and he said I should've come there to get my oil changed and tires rotated because the other shop didn't do my tire rotations properly and it caused my tires to wear out too fast, if I'm supposed to believe that my car is out of alignment when it doesn't pull left or right when I drive or break and my steering wheel is lined up straight when I'm going down the road and not pulling. that's the kind of in line that I've been used to . To learn kn my car was out of line and the other station that takes care of my car that I trust and like never mentioned anything like that to me was strange. But wearing out 47,000 miles too fast is a problem, and I don't feel like it's my fault and I'm surprised he made me pay for half the price on those tires when I had a warranty for up to 80,000 miles. it makes me feel like they want me to believe they're the only place that knows how to rotate tires & change oil & that the only way to get my work done properly is to come there, but I did not enjoy my visit there today. It was freezing in that waiting room & there was no way to get away from it.. and even though the store was supposed to close at 7 o'clock, they didn't get done with my car until 730 and I saw them park my car out in the parking lot away from the bay, and it took him 15 minutes to come and come tell me that my car was ready and I could go, but after alll that, my car still isn't fixed. and now it's another problem. my new tires were greasy and dirty and as was my wheels when they gave me my car back, and three of the tire air stem caps matched and one doesn't. I don't recommend them...

    Very disappointed with my experience at Firestone in Rocky Mount, NC. I paid upfront for four…read moretires, an alignment, and a maintenance plan. After picking up my SUV on August 2, I immediately noticed a vibration that wasn't there before the tire installation. It is an uncomfortable ride. Along with the vehicle pulling to the side which raises concern if my SUV was properly aligned. I contacted the store the next morning and was immediately told there would be "no restock or refund," even though I had not requested either. I've contacted customer service multiple times and was promised calls from management that never came. I'm still waiting for someone to address my concerns. I paid for services I expected to be completed correctly and safely. I simply want the issue properly investigated and resolved.

    Walmart Auto Care Centers - tires - Updated September 2026

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