Honest and trustworthy. I've lived in Rocky Mount for most of my life and Bottom's has always had a…read moresolid reputation for being honest and fair. They have done numerous repairs for my family and I over the years. I would highly recommend them.

l Took my vehicle to Bottom's and was unsure what the problem was. They repaired it quickly and…read moreexplained the issue before I left the building. I am very satisfied with their work and would recommend anyone to utilize their services in the future. Staff was professional and courteous.

Had a blow out while passing through rocky mount. They didn't have my tire size but called around…read morethe area to find someone who had them in stock. Turned what could have been a 10 hour delay into a couple hours. If I lived there this would be my place. ... also let my dog wait in the waiting room.

Usually great, however upon changing the oil in my wife's vehicle to save money, I realized their…read moretechnician never reinstalled the oil drain plug skid plate and bolts which ended up costing me about $50 at Toyota. Pretty cool that technicians get to pick and choose what gets reinstalled on a customer vehicle. They are good with tires, but I won't use them for other services again. Had I not done my own oil change I never would have known unless damage occurred. These things don't fall off on their own.

I'm perplexed by the negative reviews, frankly…read more These guys squeezed me in on an emergency basis while I was traveling from FL to DC, turned it around in just a couple of hours, AND, charged me way below my anticipated cost. And I'm not special - it's not as if I got a better level of service than anyone else, so I'm baffled as to these comments from people saying they felt slighted or disrespected. This shop got me out of a serious jam, and did it quickly, and they didn't have to do that. And, they didn't pitch a fit that I had my bulldog in the air-conditioned waiting area with me! Because a bulldog can't take 96-degree heat, you know. They cannot do it.... Kudos to Alex and his team, and, really, I wish I had this same shop where I live.

I had an apt @ Firestone in Rocky Mount NC at 4:30 today to get new tires, to replace a set of new…read moretires I bought previously there w 32,000 miles on them, the tread was nearly gone on all four tires, I had proof They'd been rotated 3 times when I get my synthetic oil changed elsewhere & it was almost time to get another oil change & rotation. I have an 80,000 mile warranty on those tires but the warranty didn't replace the tires. The tall guy waiting on me worked up a prorated savings of maybe 1/2 price on the tires so I still ended up paying over $600 for this set of new tires and he insisted I needed an alignment.. He told me I should have had my tires rotated at Firestone. But I'm not so sure about that since It took them over 3 hrs to complete my job while I waited freezing with their ac blasting. . with his snarky attitude and comments to me. when my car was ready I was going to my car & the salesman caught me in the parking lot & said, your tire air pressure sensor is on in your dash but it'll go off in a little while when you start driving. Well that didn't happen. And I've had all four of those sensors replaced in the last year or two, and there was no problems with any of them when I brought my car today. My 30 min drive home didn't fix it . Hopefully another Firestone dealer in another state can fix it and won't shyster me for more $. He was condescending and ignoring me and wanted to bicker with every question I ask while he was entering my Info at the computer ‍ At one point told me I could go sit down. I asked if the warranty was still for 80,000 miles with this new set of tires or would he prorate that too. I feel like I had legitimate questions about how this pro rated tire warranty is working, He wouldn't even look at me. Finally, I said, are you being short and dismissive with me for some particular reason bc it feels like you are & I don't know why. He said oh I'm just really tired. My baby kept me up last night. I said well I just wanna understand what's going on with my car and tires so I can prevent it in the future and he said , Your front end is out of line. I said it doesn't appear to be when I'm driving the car. He said my tires are tilting out like duck feet. At that point I thought he was trying to find a way for this warranty not to work for me, but I had my receipt and proof of my tire rotations when I had my oil changes before and he said I should've come there to get my oil changed and tires rotated because the other shop didn't do my tire rotations properly and it caused my tires to wear out too fast, if I'm supposed to believe that my car is out of alignment when it doesn't pull left or right when I drive or break and my steering wheel is lined up straight when I'm going down the road and not pulling. that's the kind of in line that I've been used to . To learn kn my car was out of line and the other station that takes care of my car that I trust and like never mentioned anything like that to me was strange. But wearing out 47,000 miles too fast is a problem, and I don't feel like it's my fault and I'm surprised he made me pay for half the price on those tires when I had a warranty for up to 80,000 miles. it makes me feel like they want me to believe they're the only place that knows how to rotate tires & change oil & that the only way to get my work done properly is to come there, but I did not enjoy my visit there today. It was freezing in that waiting room & there was no way to get away from it.. and even though the store was supposed to close at 7 o'clock, they didn't get done with my car until 730 and I saw them park my car out in the parking lot away from the bay, and it took him 15 minutes to come and come tell me that my car was ready and I could go, but after alll that, my car still isn't fixed. and now it's another problem. my new tires were greasy and dirty and as was my wheels when they gave me my car back, and three of the tire air stem caps matched and one doesn't. I don't recommend them...

Terrible service. Called at 630 pm. Had a flat tire and a friend was bringing me to purchase the…read more$208 tire so we could get back to the road side to change it. When I called the lady kept telling me if people are in line I don't know if we will have time or not. I said so if I come now you can service me? She kept saying she didn't know. Well....I got there at 6:45 people were in front of me ringing up groceries and multiple items that were not auto related so when I got to the register about 6:55 she said they would not have time to put it on the rim for me. She was determined not to service me from the start. That's fine I'll spend the $ somewhere else and I know it doesn't matter to her but where is friendly service or compassion anymore?

bruh do not come here istg its the worst. this place gave me four of the wrong tires. how tf do you…read moreinstall four wrong tire sizes???????????? they gave me 2-15s, i'm supposed to have 2-35s bruh. how tf do you mess up that bad?????????? on top of that they never answer the phone bruh, yall too busy putting the wrong tires on cars????????????

professional and friendly. I have gone there several times now for oil changes and it's a quick in…read moreand out got a state inspection there as well.

We had an oil leak on the highway and pulled in 15 minutes before closing time on a Saturday. They…read moretook the car up on the lift immediately and found the problem within minutes. We left the car there because they couldn't get the part until Monday. They let us wait for an uber inside past closing time which i appreciate. The repair was reasonably priced and surprised they didn't take advantage of the fact that we were at their mercy.

On a road trip, we began hearing a scraping sound and called the Rocky Mount Tire & Service to see…read moreif they would be able to take a look at it. We spoke to Don on the phone and he was very nice and said to bring it in. We stopped by 20 minutes later and were quickly on the road again. Christopher and the rest of the team identified that the engine shield had not be secured correctly after a recent Jiffy Lube oil change, and were able to secure the cover for the rest of our trip. Very friendly, fast service, and knowledgeable employees.

This place is ridiculous! $47.00 to change out a license plate bolt!!! Didn't even offer an…read moreestimate! Run this place is a rip-off!!

excellent service!! they are prompt and friendly ! I was driving north from Florida and had a tire…read moreissue and they quickly took care of it!

Isaac Holcomb and this location saved our vacation! We blew a tire on our way to FL, and Isaac was…read morea huge help in our emergency situation. Calm, reliable, reasonable, and found a tech to come in early to help us! I would give this place 20 stars if I could. Thank you.