This time I made an appointment online because I had been achy, congested, and running a fever for…read more2 days.  I had to wait in the waiting area almost 45 minutes before I was called; and more people kept coming in. I feel like their online appointment app shouldn't schedule appointments when they are really busy. The waiting room was quite cold and I found the chairs uncomfortable....probably because I was achy. Once I was called the staff was very kind and helpful.  They took my vitals, ran a few tests and called in some prescriptions for me. The process was fast once I was called back. I actually started feeling better by evening. I will definitely continue to choose this UrgentMed location. The waiting room can be long; but probably much faster and less expensive than visiting the ER!

A decent little urgentmed in plantation. The staff here is usually, for the most part, friendly and…read morequick. There are a few times that they are WAY behind when it comes to appointments that it makes me wonder what the point of making one is. I had to wait almost 30 minutes past my scheduled appointment because they only had 2 people working at the time. They were apologetic but I was never told there would be a bit of a backup because of this. The location is easy to find and the parking lot has a nice amount of spaces for everyone that needs to come here. The lobby is always clean and there is more than eniugh seating as well. One of their main entrance doors is stuck so there is only one door to come in and out. The rooms are clean but very small so I feel like I'm ontop of everyone when there is more than two people in the room at a time. Overall it's a great urgentmed and my choice in case I get under the weather or need something quick looked at!

Always top notch care My entire family loved Dr Patron…read moreMy health is important and trust Dr Patron Patient for years

It's not Dr. Patron, its his front desk staff. Absolutely horrible service. I've been with Dr…read more Patron for over 20 years and has chose to switch because of his front staff Yaris and Cynthia Mix. I get that he has many patients but somethings should be handled differently when dealing with patients and customer service. I have had numerous concerns with the front desk representatives. Keep in mind this is a Dr's office and the only concerns are health related. Absolutely horrible service. The care by Dr. Patron has always been top tier until you encounter the rude and uncourteous treatment by the office staff.

Frist time here the pront deck is so attitude ... my appointment is late they don't care and so…read moreattitude not respect patient ..

I have been going to this office for about 6 months followed by Dr Kayra Cepine and after many…read morevisits and follow up do not have enough positive positive words. The consistency of care and the amount of time that Dr. Cepine spends with you getting all the information needed to come up with a plan and intervention I personally have never experienced before. And she listens to the patient!! If the scale went to a 10, it would be a ten.

Everyone here is nice and helpful. I came here for a quick work physical exam and it was very…read moreaffordable. There is a lab attached to the clinic and it was quick and helpful too. I recommend this place highly.

Doctor and all personal very polite, Good persons, good quality, very fast attention to the patientsread more

Attentive kind and On time. I have always found a memorial…read moreRegionsl to be very professional

I am extremely disappointed with my recent hospital stay. I want to begin by saying that the nurses…read morewere great, as they always are. They were kind, attentive, and compassionate throughout my stay. Unfortunately, my experience with other members of the hospital staff was completely different. My biggest concern began when I felt that the doctor was not listening to me as a patient or taking seriously what I was physically experiencing with my illness. I know my body, and I was trying to communicate that something was not right. After speaking with a social worker and continuing to advocate for myself, the doctor finally ordered an additional test to determine whether there was another issue that could explain what I was experiencing. While I was waiting for this test and for the doctor to determine a plan that would allow me to safely go home with something to help control my headaches, I had an extremely upsetting interaction with a social worker named Maria. Her approach made me feel as though the hospital bill was more important than my health, my well-being, and what I was physically going through. The first time Maria entered my room, she did not properly introduce herself or explain what department she was from. I had to ask one of the nurses for her name. When she came back to my room a second time, she finally identified herself, but her attitude and the way she addressed me were very unprofessional. During our first interaction, she asked whether I was staying or leaving. I attempted to explain that the doctor's plan was to find something I could safely go home on that would help control my headaches and that I was still planning to leave that same day. Before I could finish explaining the plan of care, she rudely interrupted me and began discussing the possibility of me being responsible for the bill if I stayed. I explained that I had already spoken with another caseworker who had gone over the situation with me, so I understood what could happen financially. Her response to me was essentially, "If you want to pay the bill, that's fine with me." I found this response extremely insensitive and inappropriate, especially considering that I was a patient who was still sick, in pain, and waiting for additional testing. The interaction became even more upsetting when she made another comment about me paying the bill as she walked out of my room. Shortly afterward, someone came into my room and handed me paperwork regarding the bill. At that point, I was so frustrated and upset by how the entire situation had been handled that I threw the paperwork away. My concern is not simply about receiving a bill. I understand that hospitals have financial policies and procedures that must be followed. My issue is with the lack of compassion, professionalism, and respect shown when communicating those policies to a patient who is actively dealing with a medical issue. There is a time, place, and appropriate way to discuss financial responsibility without making a patient feel as though money matters more than whether they are medically stable or feeling better. It is very sad when a patient leaves a hospital feeling as though the priority was whether the bill would be paid rather than whether the treatment they received actually helped them. Patients come to hospitals because they are sick, scared, in pain, and looking for help. They deserve to be heard by their doctors and treated with dignity and compassion by every member of the hospital staff. Again, I truly appreciate the nurses who cared for me. They were wonderful. However, the lack of communication from the doctor and, especially, the dismissive and insensitive interaction I experienced with Maria significantly affected my overall hospital experience. No patient should be made to feel that their financial responsibility is more important than their physical well-being while they are still actively receiving care.

I wish I was allowed to give less than one star. There couldn't possibly be worse service. This…read moreis a mill that puts quantity of clients before anything. The providers, themselves are great but they try to do their best to make believe that they are not rushing you. They must be under so much pressure to produce income. The office staff are so dismissive. You can cut the tension with a knife in that office.

Dr. Gomez is awesome. The staff and facilities are great. I…read morehave been working out of town for about 3 years and my doctor I had before dropped me saying I was going to be a new patient and they weren't taking any new patients. When I called to see if PG Primary was taking new patients they were happy to accommodate me and had appointments with in a few days not weeks. It's good to have medical staff that seem to really care about your well being.

I would be the first to say.. I was surprised with my visit in the best way…read more Most of the urgent care centers that my insurance covered closed at 4 or 6 and I was scrambling to find someone and they closed at 8. When I got there, only one other person was is in the lobby. Just a note it's small inside plus they have seating blocked off due to COVID (Which I'm okay with). The staff was nice at the front desk and the paper work wasn't that long. I had another person in front of me , so I had to wait a bit in the exam room. The PA ( I'm saying PA cause usually doctors say that they are a doctor when they walk in, if she's a doctor I really do apologize ) asked me what brought me here and actually listened to what I had to say. She told me what she thought was wrong and ordered some X-rays. Additionally, she added an X-ray to see if what I thought happened was going on as well. Got the X-rays done and what she said was the right thing and she took her time out to explain why. Gave me a shot and I was on my way home. Woke up this morning in barely any pain compared to the day before. Thanks to the staff there for proving me wrong and taking good care of me.

I was determined to find an urgent care clinic better than MD Now. This one was just another block…read moreaway. Everyone was friendly, check in was easy, and the wait was very minimal. The doctor and nurse were very knowledgeable and, above all, CARING! Even though my test results hadn't come in yet, the doctor still called to see how I was doing anyway and gave me options if I didn't feel better. That's unheard of in my experience! I highly recommend them!