I cannot recommend Dottie Jakobsen highly enough as a mortgage broker. Dottie helped me secure…read moreloans on the two occasions that I have bought homes in the Santa Cruz area. I purchased my most recent home with her help in 2016. Dottie is unwaveringly professional, promptly returns calls, graciously answers any and all questions and concerns, and is incredibly smart and skillful at navigating the loan process. In Dottie I had someone to lean on and trust, as I made my way though big financial decisions and transactions. How many people can say that they have had a highly positive and smooth home loan experience, not just once but twice? Dottie Jakobsen is absolutely the best.

Just go see Dottie! She CAN help you! She is truly the best at answering questions, calming…read morestressed out buyers, like myself, breaking down the mysterious and explaining the ins and outs of the loan process. She really does make it easy and FUN. Go see Dottie!

Jennifer Walker helped us get our mortgage to purchase our home. She's awesome!! She is…read morethoroughly knowledgeable about the variety of first-time buyer programs available and took the time to explain details of the application process. She was always a phone call away whenever we had additional questions, of which there were many. We had some issues near the end of our escrow period, and Jennifer was all over it. She made countless calls to the lender to be sure we would fund on time, and did everything she possibly could to expedite the process. I would highly recommend Jennifer to anyone looking to purchase or refinance a home. You can rest assured you'll have a trustworthy, intelligent, caring person who will look out for you, and not just treat you as a commission check.

Disclaimer: I do not like giving 1 star reviews, but in this case, it is more than sour grapes, it…read morewas simply an awful experience. We just purchased our 9th home, and the experience with RPM was by far the most disappointing of all the loans we have received. We are very familiar with the loan process having been through it many times before, including as recent as 2012. To make a long story short, we wanted a 7/1ARM product, to which RPM agreed, sent the GFE, and marched forward.On the 17th day, the day contingincies needed to be lifted, RPM informed me, out of the blue, that they needed another 5 days to get the loan, which jeopardized our buying the house. (The house had backup offers). In the end we had to quickly switch products...to a 30 y fixed, the loan we absolutely did not want, at a full point higher, resulting in an additional $300 month payment. Unfortunately, I now am shopping for a new loan, with a new lender, only one month into my loan with RPM. My guess is the loan advisors all have different experience levels and ours was not familiar with the 7/1 product and miscalculated the timings. I will note the branch manager, Jennifer Walker, is attempting to resolve the issue but to date has not. I will update this review if a remedy is found. This loan was incredibly mishandled and we were caught in the middle, causing our family much stress in our move and relocation. I would not recommend RPM to any of my colleagues.

Jennifer Walker is my #1 referred lender. When I call with a client who needs to know if they…read morequalify for a loan she calls them as soon as possible. What I like about Jennifer for my clients is she goes over their total financial package. She wants to know not only will if the client can afford the home loan but can they afford to be a home owner. If they need help with improving their credit, if they need budgeting tips she is there as an overall financial resource. She is patient and kind and always very positive. She also has worked with my clients for years as they save, or pay down debt and improve credit. She is one of a kind and my first call!

I had such a great experience working with Megan Sfara, and her assistant Reanna Walls, doing a…read morerefinance on my condo in San Francisco. Thanks to their great follow-ups, they helped me get all the correct documentation and worked with the lender even though I had just signed an offer letter on a new job after freelancing during the heart of the pandemic. They were very informative during the entire refi process which made me confident in my decisions. I am grateful, not only for the GREAT rate Megan was able to secure but for her and Reanna's attention to detail and SPEED of closing! I will definitely be reaching back out to Megan with any future loan needs!

I've done 2 refi's with Megan and I've had a great experience both times, she was able to get us…read moregreat rates and exactly what we asked for, very prompt and professional service, she even gave me good advice on how much of the refi costs to pay out of pocket, and how much to role into the new loan. Every step of the process was clearly explained and our options were given to us, the figures were all highlighted and transparent as well so you get a good handle on what's going on, and there were no surprises, above and beyond service, if you need some help with your finances she can help you, even if just to advise you. Thank you again Megan!

Julie was extraordinarily helpful when my wife and I were in need of a housing loan. She found us…read morethe most competitive rates available, across numerous platforms, and offered terrific advice throughout the process. Julie made sure we had a plethora of options so that our real estate purchase fit perfectly into our budgetary restrictions. Throughout the process, she was kind, helpful, and endlessly responsive. We couldn't have asked for a better experience!

Julie Baxter of Home Services provides great service that goes above and beyond for her clients to…read moreprovide the best loan for their needs. She's also patient and kind educating first time home buyers.

Thank you Annette and Gigi for keeping me up to date with all the new services and products. I love…read moremy credit union they are very professional and friendly.

Where to begin Anna Phan is amazing she need raise her she made this process so easy and fast,…read moregetting me approved for a line of credit. She kept me informed with the whole process guide me.

Marina watts is dishonest and I had to contact Consumer Protection Services to report her violation…read moreof Consumer laws. I worked with her to obtain a reverse mortgage. At first everything went smoothly. Then my application was held up because she said the lender required that I purchase additional home insurance coverage. I informed her that my existing coverage was for 125% of replacement value and that was the most coverage I could legally obtain. Nothing changed until I reported her to the state Consumer Protection agency. They informed me that this practice was Illegal. I provided the agency with Marinas information. Shortly after that, my application was miraculously approved. At the sign off I signed a disclosure that informed me that the lender could not do exactly what Marina watts tried to force me to do. How ironic. I recommend doing business with a more reputable agent.

Marina has gone above and beyond helping me navigate the reverse mortgage loan market. I called…read moreMarina about a reverse loan for my sister several months ago, scheduling an appointment after several chats. Marina suggested a proprietary reverse mortgage, as my sister in not yet 62. Marina promptly answers all emails,calls, and texts. She's friendly, knowledgeable, and will work with your unique situation.

So great to work with Sandy and Sandy. I worked originally on my home mortgage 25 years ago, a…read morerefinance and just this year a new home mortgage. There consistency and care is quality! There is never a dumb question and a little needed hand holding through some of the gut wrenching uncertainty of selling the old home to buy the new. I really appreciate all they have done for me through the years and highly recommend them.

Sandy Bennett and Sandy M are the most knowledgeable, professional and personable people I have…read moreworked with. They always take the time to explain everything in great detail and have made an overwhelming process easy for me many times. I have used them about 6 times now and I will never use anyone else. I don't often write yelp reviews, but they earned their 5 stars over and over again!