Good day, Update: Zack dropped off the refund. Issue settled and no hard feelings. Thank you…read moreZack Good Day I hate to do this, but Zack left me no other alternative. I started w/ Atlantis Pool Service over a year and half ago. Zack does a great job when he wants to and when he is not over burdened w/ too many customers. Unfortunately, service diminished after the first month, then he missed appointments, made excuses why he couldn't show-up, and I had to remind him and confirm service each week. I had to follow-up after he provided service. It was rarely ever complete. I had to finish the job on a regular basis and his service isn't cheap $75 a visit. The situation came to ahead. I asked him what the issue was and he said he was overbooked. I said "fine, I'll do my own pool work if you're too busy." I'm not getting what I'm paying for. Zack didn't want to lose me as a customer. I gave him another chance. I like to support small business. The service was a bit better, but still hit and miss and I had to complete the job. Then we closed the pool for the year. Fast forward to March 2022 and we arranged our pool opening and service w/ Zack. We cleaned the winter leaves out of the pool and filled it up for vacuuming. He opened the pool, started cleaning the pool, then told my wife he didn't understand the pool plumbing and could not vacuum the pool. My wife paid him $300. He wanted us to front him $1600 for future service. I told my wife "no" based on his prior performance. He left. I contacted him to finish the job. He said he would show up/call. He never called or showed up. I told him we were done doing business with him and the reason why. I told him he was a pool expert and should know how to use the pool plumbing. He had a season's worth of experience the year before. By the way, he also turned on the gas pool heater and left it on w/o telling us. We found the pool at 90 degrees 3 days later. I finished cleaning the pool (including vacuuming). I told him to refund me at least half because he never finished the job. Zack agreed to the refund and would bring it over. He never did. I texted him many times. He promised to send the refund. It never arrived. He finally responded after submitting an earlier bad review and said he put the wrong address on the refund and he would bring it over. he never showed up. I sent him another text saying I was going to the BBB and write additional bad reviews if he did not provide a refund by Wednesday the 13th. He said he would bring over the refund. Surprise he never showed up. I sent him a text apologizing because he forced me into this course of action. Moral of this story, don't front Zack any advanced funding or pay him for an incomplete job! He's a great person, but provides unreliable service and you'll end up doing your own pool work after his service. He will not honor his word. I expect a refund to be paid for the lack of service and the gas bill. Now since I've had to follow-up again I want a refund of $225.00 Thank you, JF

Below I have uploaded all of the messages I've had with the owner of this business, Zac. He charged…read moreme $300 for a month of cleanings and never showed up. He's had personal issues so I gave him two extra weeks to start the job and when I asked for my money back, he suddenly didn't have it. I gave him over a month to give me my $300 and he still hasn't provided it. He has sent me messages and pictures of his life which I have been empathetic to, but I can tell he's just sending them in hope that I will just let him keep the money. My brother and I have left google reviews and I have reported him to both the BBB and the DOJ