I'll be honest, I had never heard of Carbon Health, but I needed a quick visit and found them…read morein-network on my insurance provider's website. I booked an appt for the very next morning online and got there right as they opened for my 9 am visit. There were 2 other folks in line before me who had times after mine (9:15 am), but I'm not gonna hate on them for being more punctual. So, just something to keep in mind if you like being on time. Stormy at the front desk was super nice and welcoming, too. Overall, this was an efficient visit. I don't think I waited longer than 10 mins in the lobby before I was called back for vitals. There was some time between that and actually talking to the physician, but not that long. I felt the staff were professional and cared. I was in and out of there in under an hour. After my visit was done, Stormy let me know there are other locations where I'm from in TX, so that was definitely good to know for future use. I know some reviews have mentioned shady business as far as charges go, but I can't speak to that. I was happy to see my copay was only $25. I'd say overall, it was good quality care for the experience.

I came in after a sports injury with what turned out to be a complete Achilles tendon rupture,…read moreconfirmed by MRI three days later. At my visit to Carbon Care, however, the PA diagnosed me with a partial calf muscle strain and confidently ruled out an Achilles injury without performing the Thompson test, which I found out is the standard clinical test for this exact injury. I was told to follow up in two weeks with no imaging ordered. I want to be fair, the staff was kind and the PA wasn't dismissive. However, if you're not an expert in something, it's also okay, and I believe your medical responsibility, to say you're not the expert and refer me to one. The missed diagnosis meant I left without the correct treatment plan for a serious injury, and I only got clarity by seeking a second opinion the next day. If you come in with a suspected Achilles injury, especially after a pop during push-off, I'd encourage you to ask specifically whether the Thompson test has been performed and push for immediate imaging to confirm. Don't let two weeks pass before finding out. Fortunately I had some strong advocates in my corner to push for a second opinion.

In this world we live in of constant complaining about companies, employees and their service or…read morelack of, I need to reach out and tell everyone I know about the wonderful experiences I have had at Minute Clinics because I realize, as I am sure you do, you are only as good as your employees. I'll shorten this. I have been to the Minute Clinic #8586 in Southern Overland Park due to excessive ear wax; I saw Karen Parmerly, NP both times. On my last visit, as she was flushing out an ear, she said "you need to get this spot on your sternum checked.". I did, and it was early stage Melanoma and I am awaiting a surgeon call. Karen was awesome with my ear issues, caring, thorough and Professional, but went over and beyond by pointing this out to me. I don't think I would be overstating, Karen saved me life. She cared enough to be direct and go beyond what was her scope for that visit. Words cannot express my gratitude! I'm a Minute Clinic fan. It has been easy to get appointments when increasingly hard to get an appointment with your own PC.

A logistical billing nightmare: had to pay at time of service. Then got more bills claiming that…read morethings weren't covered by insurance. Paid those too. Now I'm getting even more bills from them (from the same visit), but their 2FA system hasn't been working, so I can't log in--so the only way to discuss it is by calling in, and there are 3+ hour hold times, so I haven't been able to discuss the billing with anyone. (Also, the provider was mistaken about the various prices so ended up actually giving us the more expensive option for some of the vaccinations.)

Very professional, quick and polite! They definitely are proficient with their care…read more I only trust my family to go to Saint Luke's!

I don't know when this got here but I'm certainly grateful that it is here. So I usually use CVS…read moreMinute Clinic but the one we frequent wasn't open. So I did a search and found out that Saint Luke's has a spot in the local Hy-Vee. Well I had been thinking of changing to Saint Luke's anyway based off of my job. They do a lot of work there and seemed knowledgeable. Wellll this lil spot helped confirm it for me. My daughter wasn't feeling well and they helped walk her through every step to help diagnose her. She left without the despair that she had been feeling and that was enough for me. I am thankful for the patience and the dedication that this staff had here. I don't know if I'll go back to Minute Clinic and I liked them a lot.

I checked in / got in line online and upon arrival and entering, I got greeted by two VERY KIND…read moreblack women who helped me get all settled in and constantly checking up on me to make sure I was okay considering I had a pretty deep cut on my hand. Shortly after arriving I was told i would be seen by the Doctor Travis Williams - he eventually came out took a good look at my hand & explained what procedure he was going to take to get me up and out of there. I was eventually called to the back where my height & weight was taken & then told to wait in the patient room. Not long after Dr.Williams came in and saw me crying due to experiencing a high volume of emotions at once & did an amazing job helping me relax so he could start my numbing and sutures. WHEN I TELL YOU - TRAVIS WILLIAMS NEEDS A PAY RAISE IMMEDIATELY & IM NOT OVER EXAGGERATING OR JOKING. GIVE THE MAN A BONUS OR SOMETHING!!!!! The attention to detail, constantly making sure I was okay, beyond kind & such a sweet soul to even encounter. He did SUCH A GOOD JOB, IM STRUGGLING TO LITERALLY PUT IT INTO WORDS. Dr.Williams is honestly god-sent & when it comes time I will have to go back 11/10/25 to get these stitches out & I plan to call up there to try and schedule an appointment with Dr.Williams because he did just such a good job . I hope everyone who comes here is able to experience this the the way I did !

I had an unpleasant experience for my preemployment drug screening. I had a nice man, Derrick I…read morebelieve, who was my tech and assisted with my exams. He was great. Best part of the experience. I was not very happy that I had to wait 30 minutes upon arrival - as I had completed their online check in and online health history but they made me fill everything out again. Strike one. It gets bad though. They had me go through all of the steps and give me urine sample JUST to tell me over an hour into the process that they don't have a DLT certified physician on site to conduct my physical. That's just plain stupid and disorganized administration. I wasn't even supposed to have a dot physical and EXPRESSED that at the first point I got there. Everyone was very pleasant, they just weren't very great at their jobs on scheduling, organizing, and administering pre employment checks. Go elsewhere.

After 8 days of an URI that caused an all night long dry hacking cough which has equated to me now…read morebeing so exhausted I can hardly eat, so I went here on a Saturday morning for some care and was told by the NP I saw that she doesn't have a DEA license and hence couldn't prescribe what I desperately needed (some cough syrup with coedine). Why on earth would St Lukes staff an urgent care with NP's who don't have a DEA?!?It makes no sense, waste of an $80 copay and no help with my suffering whatsoever.

Wait times are horrible. First visit quoted 30 min wait. After 1 1/2 hours. Still not called and…read morethey said it would be another 45 min. Got my co-pay refunded and went to Minute clinic. Second visit, same. I will never ever go back.

Signed up for a slot to be seen because I was worried that I had a punctured ear drum. 7/17/2022…read more The nurse practitioner called me before I came in at 9:12am. She was very dismissive and even after hearing what happened to me the last time I had a puncture (horrible pain, horrible bilateral infection, had to have a procedure done by an ENT, 3 rounds of antibiotics, pain meds, couldn't hear, and panic attacks), told me she would not prescribe an oral antibiotic because it was too soon for an infection to have developed and "that's not how antibiotics work." She stated that even for a perforation, ear drops are not recommended. When I asked what could be the possible reason that I was in excruciating pain just 4 hrs after the rupture happened last time if infections take 2 days to develop, the response was "It doesn't look like you were seen by anyone in Saint Luke's Health System for that, so I would be unable to comment on what happened before, I can only address what's happening now." She said there would not be anything she could do for me since I did not have an infection yet. The implication was clearly "Don't come in." Not a bit of compassion. I saw a doctor at a different urgent care who told me the nurse practitioner's medical advice was INCORRECT and unprofessional. She was concerned that it was someone in her system and if it had been she would have "called and yelled at them". Her words. My drum was not perforated, yet the doctor prescribed me antibiotic ear drops prophylactically based on my history. I would not trust the bit@h you have working there to treat my DOG. In the words of Big Sean, "I don't fu$k with you, you little stupid a$$ bit@h I ain't fuc$king with you."

I came here after visiting Concentra, where the ladies there were so rude. At Saint Luke's, you…read morewill be treated so nicely and professionally. They work with you and whatever you need will get done. If I lived here, I would go here for the services they offer. Very friendly and helpful.

Dr. Bradley is an excellent Pediatrician A+. She listens intently to her patients and is highly…read morequalified!Her staff on the other hand gets a D-. They do not return phone calls (It often takes days for a response) nor check the messages on the Patient Portal which is cumbersome and awkward to use. Getting a refill for my daughter's medication takes an Act of Congress and several days to get a response. As soon as I find another Female Black Pediatrician we're gone.

Went in for heart palpitations and was prescribed antacids. The doctor was very short with me and…read moreacted like she would rather be anywhere else but dealing with me. The entire office is dirty and run down, it was pretty disgusting. I was also charged for filling out a piece of paper that was never discussed with me and had chest X-rays done but wan was never contacted about the results. Definitely don't recommend wasting your time with this place.

Jill K. and her nurse are fabulous! I highly recommend her. I've never been treated so kindly and…read morerespectfully from an MD in my entire life. Thank you for treating me like family or a friend. I know after today, she's my doctor for as long as she's in practice. very thankful

I've been somewhat of a frequent flyer at this location and I have to say, they've been really…read morefantastic! Due to an unusual and hard to diagnose medical issue or two this year, I've been in for labs and imaging multiple times. They've been incredibly prompt, efficient abs most of all - timely in getting results back to me. As much as I hope to be healthy enough moving forward not to have to go back, I'm glad to know these guys and gals are here if I need them.

Extremely disappointed in the staff of this location, accidentally showed up 3 minutes late and was…read morewilling to put my name in as a walk-up but the NP on call for the appt. was extremely, rude, condescending, and argumentative and decided that the 20 minutes i had scheduled were now forfeit - even for walk-ins. Won't ever be back. I can't believe anyone would call that a professional demeanor - absolutely ridiculous!

The NP is always running behind and seems to make no effort to speed things along. Generally an…read moreunhelpful individual. CVS across the street is a much better choice.