I was extremely pleased with American Windows they replaced…read morea very large wall to wall window in my condo they were on time, neat and the window looks great I highly recommend them

To start, American Windows Plus is responsive and speedy when it comes to new clients. They were…read moregreat to work with when I first had my windows installed 2 years ago. It's rare to see a 5 star business receive a low rating review like this, but unfortunately I had an incredibly disappointing experience, which I feel compelled to share with other homeowners to prevent anyone else from falling victim to their unprofessional behavior and lack of accountability. One of our large casement windows was factory damaged and no one noticed till it started to fog up over the past year. I requested a replacement as it was well within the 20 year warranty period. They asked for picture proof and I provided. I had to keep following up for 2 months because they couldn't provide a timeline for installation. When we finally aligned on a date they notified me within 1 hour of the appointment that they can't come because they had a situation. It's okay, things come up but you're suppose to provide a solution with next steps and not keep your clients waiting for an answer. What's truly disappointing is how Ken handled the situation. No one came to supervise the installation so that is a mistake on their part. Instead of acknowledging their workers' errors, they pointed fingers at me, accusing me of tampering with the frame & caulk. Mind you, none of my windows have caulk between the glass and frame. I'm so confused where that came from. I had photographic proof of the window's condition before and after installation, as well as security camera footage of their technicians using boxcutter and hammer to remove the frame (which I assume is what caused the damage). As a homeowner who had placed trust in American Windows Plus expertise, I was shocked by their lack of integrity and commitment to quality workmanship. A company that truly values its customers would have promptly addressed the issue, taken accountability for their errors, and worked towards a solution. Instead, they chose to evade responsibility and, quite frankly, tarnished their own reputation. Now, I have to live with the unsightly scars of their negligence - visible scratches and awkward caulk on the exterior window frame. Despite providing all the evidence necessary to prove their mistakes, Ken continued to deny their wrongdoing and refused to provide any solution or replacement. I share my experience here not only to vent my frustration but also to warn potential customers about the unethical practices of American Windows Plus. I believe it's essential for homeowners to make informed decisions when choosing service providers for their homes. It's clear that they prioritize their own interests over customer satisfaction and quality service.

My installer of the day was very clean, neat and professional I had a Bonelli Door installed that…read morecame out looking sleek and amazing! Thank you Albert.

They were very friendly with great communication. I called for a window replacement but they also…read moreadjust our storefront door. Very accommodating on working around our business needs to complete the work

I recently had new windows installed and I couldn't be happier with the experience. From start to…read morefinish, the company and crew were extremely helpful, professional, and easy to work with. The installation team was punctual, respectful of my home, and very accommodating. Everything was completed in a timely fashion and with great attention to detail. I highly recommend them to anyone looking for quality work and excellent service!

Sliding doors continually break. We have normal daily usage. The week after being installed one…read morepiece fell off two of the 4 sliding doors. They were fixed but this keeps happening. I can push the piece back into place but that only means anyone can come along, pry the piece off the door and then open our sliding door. No protection at all. Very disappointed with the quality of product. We purposely picked this company for a strong warranty guarantee. I reported this issue in February and despite being told it would be fixed right away, it is July and I still am reaching out to find out when they will be fixed.

Five Stars!!! I highly recommend Windows Solutions Plus. From the initial quote by the owner, John…read moreto the installation team. These guys are who you want to hire! They answered all of my questions, are professional and organized, and do amazing work. The team arrived early, and safely lifted my Marvin sliding glass door up to my deck. The lead carpenter, Mike an employee of the company, has years of experience and takes a lot pride in his work. He precisely installed the sliding door and installed beautiful trim work. They left my home spotless!

Excellent service. Step by step process well explained and meticulously followed. Everyone from…read moreJohn and Greg to the installers were extremely professional. 12 windows in a day with no mess. Superior job at a great value. We will be using them for the upper floors of our Bronxville home.

An absolute please to deal with! Met Fernando and his team via Yelp as I need a custom glass show…read moredoor for a recently completed job. They made communication easy, offered a fair price, were clear on next steps/timelines, and got everything done quickly. They also took extra care to use the right materials so that it matched the aesthetic of the rest of the bathroom. Finished product speaks for itself and enhanced the final look. Probably the 1 time I will be redoing my bathroom, however would use them again in a heartbeat. Great guys who know what they're doing.

From the owner: We are the trusted experts in designing, fabricating, and installing glass shower doors…read more We also offer the following services: custom mirrors, tabletops, antique mirrors broken window repair, glass and mirror needs and service

Don't waste your time. We went with these guys for 2 storm doors, and the doors themselves are…read morefine. But the customer experience and their service guys are terrible. The first guy came to take measurements and check out what we needed. He made some suggestions and everything seemed fine then. Then it took several weeks (8-10) without any update before I heard anything from them. The installation guy was about 90 years old. He showed up unannounced several times, and took over 2 weeks to complete the job. He said that the first guy didn't account for something with my door frame. I work from home, but I'm working during that time. The installation guy called or rang the doorbell throughout the day to explain minute details of what he was doing. Things that didn't need to be explained until the end of the job. Because he was so slow, he needed to store one of the doors in my basement. And because it was just him, I needed to carry the door inside, while trying to field a conference call. Another day, the guy finished one door and needed access to the one in the garage. Instead of calling me (which I told him to do since he kept accidentally ringing the doorbell), he called my parents to get access to the house (they were also having work done with these guys). He consistently left my side gates open when going to the back of the house instead of closing them like a normal person. I live on a busy street and have a dog, and this out her in unnecessary danger. We use an automated bolt lock for the front door that's linked to our security system. The doorknob lock is therefore always unlocked. This guy took it upon himself one day to lock the doorknob lock without telling me, instead of leaving it how he found it. Even though he knew I was home. As a result, I was locked out of the house later that day. When I called him about this, he just laughed and shrugged it off. Once the job was complete, it took the company 5 months to send me an invoice. They did not include a website to pay on or a return envelope or any instruction on payment methods. It didn't even include a phone number to call. I was able to find a phone number and it took 3 messages over the course of a week to get a response. The guy downplayed everything I brought up with him and said there was some give and take on both ends. Total cop out and BS. Like I said, the doors are great, but the customer service and experience is horrible and you can find a nice door somewhere else.

The installers were professional start to finish. It was a very pleasant experience. They came…read moreCOVID prepared, cleaned as they went along, used drop cloths to protect my floors, were friendly, professional, courteous, and polite. The windows are beautiful and easy to use and clean. I suggest you give them a call if you need new windows or doors. Call Phil cell (914)260-8647 office (914)949-8282

One of our garage door windows broke during a bad storm, and it needed to be fixed promptly. We…read morecalled Donovan Glass in Tarrytown & within an hour, Angel was at our house installing a new window! He did a great job & everything is back to normal. Donovan Glass was very responsive to our situation & we will definitely recommend them to others! We truly appreciate their quick response & expertise.

Great company and customer service. I have a round table that I wanted a glass top for. Came out…read moreperfect. It was done quicker than I thought it would be done and was packed nicely for me to transport home.