To start, American Windows Plus is responsive and speedy when it comes to new clients. They were…read moregreat to work with when I first had my windows installed 2 years ago. It's rare to see a 5 star business receive a low rating review like this, but unfortunately I had an incredibly disappointing experience, which I feel compelled to share with other homeowners to prevent anyone else from falling victim to their unprofessional behavior and lack of accountability. One of our large casement windows was factory damaged and no one noticed till it started to fog up over the past year. I requested a replacement as it was well within the 20 year warranty period. They asked for picture proof and I provided. I had to keep following up for 2 months because they couldn't provide a timeline for installation. When we finally aligned on a date they notified me within 1 hour of the appointment that they can't come because they had a situation. It's okay, things come up but you're suppose to provide a solution with next steps and not keep your clients waiting for an answer. What's truly disappointing is how Ken handled the situation. No one came to supervise the installation so that is a mistake on their part. Instead of acknowledging their workers' errors, they pointed fingers at me, accusing me of tampering with the frame & caulk. Mind you, none of my windows have caulk between the glass and frame. I'm so confused where that came from. I had photographic proof of the window's condition before and after installation, as well as security camera footage of their technicians using boxcutter and hammer to remove the frame (which I assume is what caused the damage). As a homeowner who had placed trust in American Windows Plus expertise, I was shocked by their lack of integrity and commitment to quality workmanship. A company that truly values its customers would have promptly addressed the issue, taken accountability for their errors, and worked towards a solution. Instead, they chose to evade responsibility and, quite frankly, tarnished their own reputation. Now, I have to live with the unsightly scars of their negligence - visible scratches and awkward caulk on the exterior window frame. Despite providing all the evidence necessary to prove their mistakes, Ken continued to deny their wrongdoing and refused to provide any solution or replacement. I share my experience here not only to vent my frustration but also to warn potential customers about the unethical practices of American Windows Plus. I believe it's essential for homeowners to make informed decisions when choosing service providers for their homes. It's clear that they prioritize their own interests over customer satisfaction and quality service.

I was extremely pleased with American Windows they replaced…read morea very large wall to wall window in my condo they were on time, neat and the window looks great I highly recommend them

I recently had new windows installed and I couldn't be happier with the experience. From start to…read morefinish, the company and crew were extremely helpful, professional, and easy to work with. The installation team was punctual, respectful of my home, and very accommodating. Everything was completed in a timely fashion and with great attention to detail. I highly recommend them to anyone looking for quality work and excellent service!

Replaced +20 wood (100 year old) windows with new black fiberglass windows…read more Aaron and his team was great and helped thru what is always stressful even....and they took away all the old windows! (Yay!) They look great - no more wind whistling thru them! Robin

Professional from start to finish. Showed up on time, quoted a great price, did what they said they…read morewould do, were always friendly when I needed something, and the windows look great. Highly recommend.

Benson repaired all my damaged window screens in his truck the same day he came. He was quick,…read moreefficient, reasonably priced, and pleasant to deal with. He was also respectful of my carpeted floors, offering to remove his shoes before entering a room!

Well if you do in fact install the products as described on your website, the sales person I spoke…read moreto for my area of NYC told me that some of their workers didn't have experience installing steel doors. I HAVE PROOF THAT THIS WAS STATED TO ME OVER THE PHONE. I have nothing to gain by coming here to make up a lie.

I used Home Supply when I rebuilt my house for my kitchen and millwork. I acted as my own General…read moreContractor and their experience was invaluable. I worked with Charlie on the kitchen and Mike D. for everything else. For the millwork I purchased interior doors, mouldings, wainscot, fiberglass columns, and exterior, Azek and fir for facia, soffit material etc.. Once the framing was complete, Mike came out to the house before the quote to measure everything and make sure the 2 dozen doors had the correct opening orientation and size. We went over many molding profiles and door styles. The price was very competitive and it was an easy decision. Once we got started, Mike was always quick to respond and when I needed a few add on pieces the truck was there for delivery to keep my schedule on track. I wish all of my suppliers were as good! I highly recommend Home Supply.

Five Stars!!! I highly recommend Windows Solutions Plus. From the initial quote by the owner, John…read moreto the installation team. These guys are who you want to hire! They answered all of my questions, are professional and organized, and do amazing work. The team arrived early, and safely lifted my Marvin sliding glass door up to my deck. The lead carpenter, Mike an employee of the company, has years of experience and takes a lot pride in his work. He precisely installed the sliding door and installed beautiful trim work. They left my home spotless!

Excellent service. Step by step process well explained and meticulously followed. Everyone from…read moreJohn and Greg to the installers were extremely professional. 12 windows in a day with no mess. Superior job at a great value. We will be using them for the upper floors of our Bronxville home.

I GAVE THEM MULTIPLE CHANCES. BIG MISTAKE…read more I normally give small businesses a lot of grace. In this case, I gave far too much. **5/9/26: UPDATE - SEE SCREENSHOT OF ILONA GUMENYUK'S 5/8/26 EMAIL CONFIRMING REGGIE ARRIVING TO DISTRIBUTE REFUNDS AND REPLACE MY SCREENS -- NONE OF WHICH HAPPENED. AND NOT A WORD FROM ANYONE.** I hired Reggie Villa / A&J Window and Glass to create custom window screens and a balcony screen solution for my apartment. Based on my recommendation, two neighbors also hired him and paid deposits as well. What followed was weeks of missed appointments, repeated promises to "check with the factory and call me back within the hour," long stretches of no communication, repeated promises that things would be ready "next week," and eventually requests for refunds that never materialized. As delays continued, Ilona Gumenyuk repeatedly communicated on the company's behalf regarding scheduling, refunds, and assurances that replacement materials and payments were forthcoming. When Reggie finally arrived to install my window screens, he showed up hours late with screens that were several inches too short and did not fit properly (see photo). Instead of acknowledging the issue, he attempted to explain the large visible gaps as intentional. One screen had to literally be hammered into place. Even after this, I still allowed myself to believe repeated assurances that properly fitted replacement screens and refunds were finally coming. They weren't. Since then, the two neighbors I referred have filed complaints with the Office of the New York State Attorney General Consumer Frauds Bureau, the Better Business Bureau, and local law enforcement. It is also worth noting that the company's Google Business Profile now appears as "Permanently Closed," despite the company continuing to communicate with customers and schedule supposed future work. As a result, customers can no longer post new Google reviews. I strongly encourage anyone considering this company to read the prior detailed negative reviews carefully. I wish I had.

We ordered and paid for several pet-safe screens for our windows and sliding doors. They cancelled…read morethe first appointment. We rescheduled, and then they didn't show up for the next one, nor the next one, an so on. This happened around 12 times over a period of two months! Eventually, the office administrator gave me the direct phone number for her boss, Reggie, because even she couldn't get hold of him anymore. Every time there was a different excuse: he was "driving back from Florida," dealing with "an emergency with an employee in Florida," had to leave "for Florida," and so on. There was always another excuse. One day, his crew finally showed up and installed some of the window screens. However, they had to wait six hours for him to arrive to bring the material. Then we discovered that several of the screens didn't fit because he had measured them incorrectly. None of the large sliding door screens were even ready. Eventually, I'd had enough and demanded a refund for the unfinished work and the screens we never received. He promised again that he would come and complete the installation, even confirming it by email, but he never showed up. He repeated this two more times. Finally, I told him I was done and wanted our money back. His response was to hang up on me! And now, it shows that their business is "permanently closed" and I'm left to figure out how I'll get a refund from them!

My installer of the day was very clean, neat and professional I had a Bonelli Door installed that…read morecame out looking sleek and amazing! Thank you Albert.

They were very friendly with great communication. I called for a window replacement but they also…read moreadjust our storefront door. Very accommodating on working around our business needs to complete the work

I had a vanity mirror installed by Pleasantville Glass. They came as and when they said they would…read more Our mirror was an irregular shape so they had to use a special tool to do the measurement. Today, they came and installed the mirror and it fit perfectly. Every step of the way they were very professional. They did everything they said they would. They did it on time and on budget I recommend them highly. Rick R.

We used this company to fix a broken window years ago. The price for the service was astronomical…read morethe project management was awful and the overall vibe given by the company has lasted as a negative one. Their work however was done well the runaround we were given to have the project completed on time is what we took issue with as well as the stink pus owner. You'll see in other reviews we are not the only ones who feel this way.

We needed repairs to an Anderson window. They did a great job, and cleaned up after themselves. I…read morewill surely hire them again; it was a pleasure!

From the owner: Pinos Glass Worx is a Glass Service located in White Plains, NY and has been servicing all of White…read morePlains and the surrounding areas for many years. We specialize in Storefront Repairs, Window Repair, Window Installation, Mirror Installations, Mirror Removal, Glass Repair Services, and Skylight Installation. Here at Pinos Glass Worx, our mission is to always provide quality service at an affordable price. The success of our company is due to the dedication we provide to our customers. No matter the job, customer satisfaction is always our number one priority! Don't hesitate to give us a call! (914) 351 6449 Also now servicing north bay and sacramento california Come join the family give us a call for your free estimate

Arthur and crew have done superb work replacing all windows in my condo in March 2024. His work is…read moreabsolute quality. The crew cleaned the area perfectly. His customer service was great. The quality windows had 30 years warranty. Arthur's competitive advantage is that he doesn't hire subcontractors and works on the projects with his crew. This approach allows his pricing to be very competitive and quality to be the at the highest standards. I highly recommend Triple 7 Exterior for your windows replacement projects!

It took 3 years for Triple 7 to come back to fix problems. I am now waiting again as they appears…read moreto be more problems but I am still bring put off for weeks. Roger says he will come by when he is not busy. Good luck getting them to fix their mistakes!