After 6 years i dragged it to the curb, It was a day of celebration. The mattress after 2 years…read morestarted to sink in the middle, it replaced an amazon bed i owned for 3 years that was 250.00. Figured a nice, new, top of the line mattress would change my sleeping habits and help me get better rest, i was wrong. I wanted to buy local, figured that would help too, also wrong.. In 2 years my wife and I would roll into the middle, 2 more years and we ended up sleeping in different rooms, 2 more years and it developed a sharp squeak even when you breathe. I had enough, and dragged it to the curb, the 30 year old Sealy will do until our new bed is delivered. Worst mattress i ever purchased.

The best in the region. Quality and service second to none. I can say no more. They are the best…read more Thank you Original Mattress Factory.

Had a great experience at Mattress Firm this morning. I actually went in because I WON free purple…read morepillows at the Columbus Pride festival! I got a call about a week ago from James telling me to come in this Saturday for my free pillows!! If you don't know what the purple pillows are, you're missing out. I will be trying them tonight for the first time. The purple pillow improves neck and back pain. It's a hypoallergenic pillow that uses the same cushioning technology and GelFlex layer as its popular mattresses to offer no-pressure support. I cannot believe I won two!! Thank you James for the amazing giveaway that you helped host and for the amazing customer service you provided. I cannot wait to potentially get a mattress from you in the future.

Purchasing a mattress is one of the hardest purchases a person makes - you don't get to "try it on"…read moreor "take it for a test drive" so needless to say making my recent purchase was one that I spent a lot of time doing as much homework as possible. My decision to go Mattress Firm was a result of that research, reviews I had read the products they carried, their pricing, etc. After all of the research I did the last thing I ever thought I would be doing is writing a negative review. The purchasing experience was pleasant, I was assisted by Bob, a very knowledgeable and professional sales associate who answered all of my questions, addressed all of my concerns positively. When checking out I was disappointed to learn their highly touted marketing campaign "100% next day delivery" was nothing more than words. I purchased my mattress on Monday the earliest availability delivery appointment was Friday between 7p and 10p. Yes, PM. Nonetheless It was a great value and they waived the delivery fee. Friday comes along, at 9:50pm I receive a call they are 5 minutes away. The truck arrives, the delivery driver asks if they are removing my old mattress and if so, could he please see it. Proceeds to walk back outside & to the truck where he helps the person assisting him finish removing the plastic from the mattress, they loosely keep the plastic where they are carrying it (I guess to keep their hands from getting it dirty?). Not 60 seconds later I see the new mattress ($1,450 mattress) hit the ground and drug 4 feet in the mud (but they just dropped it), something that probably wouldn't have mattered if they left the plastic on. When I asked why they took the plastic off the response was, "we didn't take if off, it ripped" - "I've never seen it rip like that," the other echos before he says "you probably don't want it now do you?' I refused delivery and thought given the experience that I would receive a call from the store, after all - my business is and satisfaction with their company is important to them right? Wrong. Not only did I not receive a phone call, I had to call. I explained the situation to Bob (who isn't empowered enough to remedy anything) and asked that he please have the regional manager phone me. Days later. I've received NO call, NO resolution and have still have NO mattress. Apparently superior customer service is not a standard operating procedure within this organization so if that is important to you I wish you better luck than I had because evidently luck is what you need. Speaking of luck - wish me some.

The delivery people were very nice and they took the old mattress and box spring with them. I would…read morerecommend The Original Mattress Factory for your sleeping needs without paying for the middle man. Get the double sided mattress because other mattress manufacturers are only one sided. Great staff at The Original Mattress Factory with great value.

Great service, wide variety of options and no pressure to buy. It was great. Will tell everyone I…read moreknow.

Great products, friendly and professional. Overall satisfied with my experience. Great prices,…read morethese guys are the best to work with. Highly recommend!

From the owner: Serving Central Ohio with furniture and mattresses at prices that can't be beat.read more

The salesperson was nice but customer service after purchase is terrible. All they want is to move…read moreproduct and they could care less after payment clears. Do not recommend.

Richie is the best! Have been using him for years and I recommend everyone I can do him. Great…read moreselection, easy delivery, and feels like you are talking to a friend the whole time.

Great fabric options for special orders. They were very clear about the production and timing but…read moreI didn't care. I loved the color.

If I could give a 0 I would. I bought a couch set and purchased the stain removal warranty. I have…read moretried 3 times to process a claim with a normal pictures of a stain. I was denied again because it said the cause of stain is unknown. I also called the store and NO ONE could help me. The warranty is a scam and it was a few hundred dollars. NEVER BUY ANYTHING FROM MACY'S.

The service is horrible! Awful! I'm filing a BBB complaint ! They have messed my orders…read moreconsistently . Do not buy from them! Terrible! They could literally fuck a wet dream!

My experience at this location was nothing short of a nightmare. The customer service is abysmal,…read moreand the store manager, Vanessa, is the worst of all. She behaves as if she owns the place and refuses to answer any questions about orders. When I tried to return an item, she constantly interrupted me, attempted to hang up on me, and accused me of yelling when she was the one raising her voice. It's incredibly frustrating when a manager makes up rules on the spot, contradicting what's clearly stated on the receipt. According to the receipt, I could return any item for any reason within 7 days of delivery. However, Vanessa insisted she needed to consult the salesperson, who, by the way, doesn't make the rules. This same salesperson sold me an unnecessary item in the first place. in addition, they make you pay for brand new order and they delivery used product with dents and not clean. Vanessa's attitude is unacceptable. She should not be in customer service, let alone a managerial position. This entire experience has been deeply disappointing, and I will never purchase anything from Value City Furniture again. Vanessa is so damn Ghetto. OMG!!!

My mom and I are couch shopping for her new condo and we've been all over Columbus/ Dublin trying…read moreto find something she likes. Paula was our sales associate and she was SO kind, SO knowledgeable but not overbearing. A lot of the stores we've been to have had sales associates that are literally like vultures, but Paula was kind and helped show us furniture that was similar to one's my mom was pointing out! Their prices are pretty reasonable for the customization they offer, and they have a gorgeous 2 story show room with lots of options

customer service was great but a bit much. the entire time me and my girlfriend were looking for…read morecouches they didn't really give us much time to look ourselves and kept showing us stuff i told him i wasn't interested in. not sure if it was because they are trying to get rid of it or not but still. great help just maybe directed wrong.

I bought a couch for almost $3,000. Later I get an e-mail telling me that I needed to remove my…read morecurrent couch myself. I called and was told that for liability reasons Morris could not take my couch out of my house (and sit it on the curb) . This is not what I was told when I ordered the couch. Now I'm trying to get my money back.

Purchased a new bed and mattress from Morris Furniture a few months ago. Everything seemed fine…read morewhen we purchased them. Delivery was 180 degrees from that experience. Delivery was made on a Rainy Friday evening at almost 6pm. Delivery team seemed to be in a hurry to get going. Assembled the bed, brought in the mattress, not wrapped in the protective plastic it comes with, and before you knew it, they were on their way. When we looked at our new mattress, my wife saw that the mattress was dropped outside (unwrapped) and was sopping WET.....in addition, the bed was missing a bolt and was not assembled properly. Service department handled it OK, we got our new mattress a month later. They guaranteed the fact that we will never shop there again. Hire delivery people who care about the customer experience.