Get new management !!!!! Unprofessional and immature…read moreemployees. Not knowledgeable, need to be trained on service and product.

I'm furious. Bought a 22 Highlander 2-3 months ago and was told the vehicle had been gone through &…read morenew battery had been installed. Was having starting problems so tried making appt via chat, but had problems logging into app so called and was told it was the hybrid battery. Well, that's a far bigger issue than replacing battery. I assumed they got that from the app, which has vehicle condition, so I got up at 5:30 to make it to 7:30 appt... 2 1/2 hrs later, I'm told it's the vehicle battery. Great, something so could go to Napa & buy. I went in because I was told It's hybrid battery -- NOT!!!. And despite being told via txt they could take care of app login problems, at service, they tell me they can't. A real waste of my time. I feel like this place has a bunch of liars.

Poor communication. Even WORSE customer service. Was told part was going to be in upon arrival of…read moreour appointment. Numerous phone calls were made to make sure this was going to be the case. Gave them part number and everything. Drove an hour and twenty minutes to be told they don't have the part. Waste of my time. Waste of my gas. Now I have to come back yet again when my work time is not in the way and drive another 2hrs and 20 minutes round trip to do what I was told was going to be done during this appointment. Again, we did our due diligence at every angle to make sure this appointment would be handled properly. Wont be back. Straight up lied to. Don't trust Ira Toyota

I' ve been in the Biddeford store several times and have always had a great experience with a…read moredisquinshed man well groomed. He is helpful and polite and makes me and others laugh. He very nicely helped me recently with picking out and than installing wipers. Biddeford is lucky to have such a nice man there

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

They had exactly what they said they had, clean and ready for pickup. They were friendly and very…read morehelpful over the phone and asked all the right questions. They're pros.

Couldn't have asked for a better experience in selling my old car. They paid me more than any…read moreother place I called, were friendly, efficient and the office was very clean. They know the meaning of customer service.

Nicest people, couldn't be more friendly and helpful. I tried several junkyards and they were not…read morehelpful at all. Kirby and his wife are very pleasant and fair.

Gone there many times over the years to pick parts on Saturday mornings…read more Used to be good but has become hostile and disrespectful to customers. It now costs $10 (cash only) just to set foot in the place. I'm not kidding. Cash only sales and $10 admission are not mentioned on their onsite. Guess they think this is some sort of museum of junk. Much better to buy your parts online. Don't waste your time like they wasted mi e.

Your typical Chain Auto supply store business model/experience... A crush washer is not just any…read morewasher that fits the drain plug bolt- just for future reference... they are also not all interchangeable when dealing with poor quality bottom barrel sourced stuff where you're lucky if 2/5 washers provide a correct seal as it is. p.s. quit with the tactic of knowingly throwing someone ignorant behind the counter who can put generic product descriptions and summaries together, but has ZERO practical knowledge, so that you have someone to drive sales while you know customers are being left unsatisfied but don't care, because after all profit is profit!

Purchased a Diehard Silver battery in January 2021 which offered a 2 year warranty. It's now…read moreOctober of the same year and the battery is dead. Charged it myself twice and left it for 2 days to confirm it was a battery issue and not my home standby generator. When I took the battery back to the store for a warranty replacement I was informed they must charge and "test" the battery to confirm it's bad which could take a day or two. Since I needed a battery for replacement I purchased a new one, and was charged a core charge even though the store kept my old battery for "testing". Store called me later to say the battery I returned tests fine so no warranty replacement. My recommendation is never buy parts of any type from Advance Auto Parts, it's obvious they have no intention of standing behind their products or warranty.

Brought in my car for inspection & service. Was pleasantly surprised at how easy it was to…read moreschedule. They had plenty of availability. The staff is knowledgeable and friendly & they gave me a video along with information about every part needing repair. Each part was explained in detail. So easy to decide what needed to be done right away or what can wait. Justin who was the mechanic that worked on my car was super nice & communicated with me every step of the way. Definitely recommend Honda service- and they work on any car - not just Honda.

I've had excellent service there the two times I have been for service. I just leased a new car…read morethere as well so I couldn't be happier - with sales and service. So far so good!