OVERALL: 9.7/10. Near Labour Day 2021, I noticed that there were puddles of water in my second…read morebathroom, and freaked out - I couldn't tell if it was from a pipe burst, a ceiling leak, or something worse.
It turned out (after a lot of self-experimentation) that it was from the toilet (most likely the feed that goes into the toilet bowl itself) -- since it was from the original condo build in 2003, and this was 2021, so... I guess toilets can stop working too?
In any case, I had to scramble to get someone to fix it since I was afraid the leak would affect the floor beneath me (given how terribly this building was constructed, I wouldn't be surprised if the "between floor" spaces had issues).
I bought my own toilet from Home Depot (thankfully they had some toilets, but I didn't get a water-saving one like I wanted because, despite the rebate, I don't actually pay for water in my building, so ¯\_(ツ)_/¯), and set out to find a plumber to install it. I tried to make sure I found a local business to support, so off I went!
1) VALUE FOR MONEY: 9/10. All things considered this turned out to be the cheapest option I had, since the other quote (Joe's 2 sons plumbing) was almost double what this one was. It came out to $523 (after tax) for labour and installation (of customer-provided toilet); the cost came out to be the same for either repair or replace ($375 for an onsite visit), but I needed to also change the angle stop for an extra $100 (labour inclusive). After tax, that seemed pretty reasonable, since I didn't know how to do this myself (Eero had mentioned it was pretty easy, but if it was my first time installing a toilet... maybe I should watch first).
2) QUALITY: 10/10. So far, no further leaks. I had a smarthome leak sensor near the toilet just in case, but I moved it elsewhere in the home as I realized these guys were legit, and I'm very happy with this off my back!
3) SERVICE: 10/10. The workmanship was solid - the most impressive thing I noticed was that I didn't need to move my over-toilet shelf to accommodate the plumbing work.
He simply worked around it, and installed the toilet successfully! The plumber's name was "Eero" - he was no-nonsense, and even answered some other quick questions about my hot water heater that I had concerns about.
The full turnaround was only six days, from "initial contact" to "work completed" (including a site visit to give me a free quote). I contacted them on September 3rd, and they completed the work on September 9, 2021. Jeremiah was responsive and explained everything in a very thorough and articulate manner (especially given my lack of understanding in the plumbing space).