On December 19th, we discovered our water heater was not working. We called O'Neill at 8:30 and they had a crew at our home by 9:00!! Ricky and Will determined that our leaking water heater was shot and replaced it quickly. Our old water heater was an 80 Gallon size and had been installed in January of 1980! The heater was way too large to be removed by two men (our stairs has a weird turn at the top), so Ricky said it would probably take four guys and he would talk to someone at head office to set that up. By the first of the year, I had still not heard anything, which I put down to it being the Christmas/New Years stretch, but called O'Neill after the new year and the dispatcher told me nothing had been set up, but he would talk to Ricky and then call me back later that afternoon. He didn't. I called the next morning and the dispatcher said that there would be a crew out Monday, January 6th between 9 and ten in the AM. We waited all morning before calling the office and the dispatcher contacted the crew who told him they had gotten really busy and decided to skip our appointment. We were never contacted by the crew. We set an appointment for the next day and I emphasized that the heater was huge and they would need some extra guys. A two man crew showed up the next morning and quickly discovered that they couldn't get it out without extra help. They called HQ and another guy came out and after much pushing and grunting, they got the heater out. I have to point out that everyone I dealt with from O'Neill was very polite, professional and helpful. But the extended period that the old heater sat in my basement and the effort to get it removed was a total cock-up. Despite all that, I would gladly use the company again. read more

I have a small 1BR condo that I rent out in Seattle. The management company that I use hired O'neill to repair the toilet in my condo at least 3 times in five years. When I signed with the management company, I didn't have any say over this and was not allowed to do any repairs myself. So I was stuck with oneill. First time they came out and installed a new Fluidmaster PRO45 "premium" fill valve, new lever (never seen a lever wear out in my life), and new stopper. That premium fill valve is a $20 part (retail) for which they sold to me for $28--whatever. $450 bucks for this visit. Two months later they came back out to adjust the float level, and charged me again. Uh, you should have correctly set the float level the first time. Even if you didn't, you coming back two months later and charging me again proves you value profit over relationships. If it were up to me, I would have never used them again. Fast forward to a little over 5 years later. That "premium" fill valve "failed" and they installed a new one, over $400. No f'ing way a premium fill valve should stop working anything short of 10 years if installed with half a brain in a regular use scenario. Korky makes a less expensive fill valve with a 10 year warranty. For that same $1,000 these clowns charged me over 5 years, they could have installed two brand new toilets over the same time period. Ridiculous. read more

I am a general contractor in Seattle, we have been using Oneill Plumbing for all of our plumbing needs, including rough in plumbing, trim, groundwork and service. You will not find a better plumbing company in Western Washington. read more

I have been a client of O'Neill Plumbing for many, many years. I don't call anyone else! This time it was Jesus and his team doing some serious sewer repair. Everything about the job was done in a timely manner, super clear communication by Jesus about what needed to get done, and impeccable work standards including finishing and cleanup. Jesus' supervisor, Nelson was also excellent to work. read more

Very disappointed with this company. I initially got a quote for a plumbing job, but when it came time to do the work, they tried to charge me significantly more than what we had agreed on. When I questioned the sudden increase, I was given vague excuses with no clear explanation. It felt like they were hoping I wouldn't notice or wouldn't push back. Despite that experience, I gave them another chance by reaching out for a different job--but they never bothered to call me back. No response, no follow-up, nothing. Completely unprofessional. Save yourself the frustration and go with a company that's honest, reliable, and actually wants your business. read more

Had a service call in West Seattle. They charge $410 per hour and didn't mention that upfront when the appointment was scheduled. Will never use them again for any type of project. read more

I've used O'Neill Plumbing on two separate occasions. The first time was for hydrojetting services. Plumber showed up and did the job well, but there was no followup and they had my email wrong, so I never received a bill or phone call until it was about to go to collections. Second time was to install a new toilet for an 8am appointment. O'Neill called me and said the plumber was running 30 minutes late. An hour and a half later, I call them to tell them plumber never arrived. They tried to get ahold of the plumber but couldn't and asked if they wanted me to dispatch a new plumber. I told them no, cancelled the appointment and just installed the toilet myself. Disappointed in the quality of service and disrespect of my time. Waiting around all morning for a plumber who never showed up. When I book an appointment I expect that person to show up on time. Maybe O'Neill is having a hard time with having reliable plumbers on their roster, but I can only be honest about my experience. Wish it was more positive! read more

We had a horrible and expensive break in our water line from the street to our house. O'Neill was prompt and efficient. Even the boss came at the end to inspect the workmanship. We were very happy that they fixed it with professionalism and promptness. The cost was reasonable with today's prices. I recommend this company. read more

OVERALL: 2.33/5 (Initial rating: 4.66/10). O'Neill was able to book for the Monday after I'd reached out - and they service 6+ story condos. I reached out to them originally on their website when I was trying to find a plumber to help diagnose a mysterious leak. Verdict: I definitely know not to call this company ever again. I will not recommend this to anyone under any circumstance. The amount of time it took to book this place, plus the lack of price transparency, and the lack of workmanship guarantee/warranty is very concerning for a company that claims to pride itself on their work. 1) VALUE FOR MONEY: 4/10. Not great for transparency - if I had known that a quote would cost me $200 for less than 30 min of work, I'd have called elsewhere. 2) QUALITY: 5/10. The weirdness of booking this place via e-mail was that someone reached out with a Comcast e-mail address mentioning someone else by name, and that they would reach out to "put me on the schedule". That second person did indeed schedule me, but didn't tell me that it would cost $200 for less than 30 minutes of work. There was no price quoted on the visit -- and this is where I take issue. 3) SERVICE: 5/10. The next biggest issue (besides the price opaqueness) with this place is that I don't even know if their diagnosis was correct. They didn't provide me with any kind of written confirmation of the issue, or a warranty if their diagnosis was incorrect. Farmer just looked underneath the dishwasher and said I needed to replace it. I still don't have a great answer to my problem, but now I have to go find a company to install a dishwasher in a condo. read more

We had our home remodeled with a new hot water tank and some new plumbing last year. We have had an odd knocking sound from the closet where the hot water tank was for the last 7 months since we moved back in. Our contractor came out and took a look and couldn't figure out what was wrong. We talked with a couple plumber friends casually and they didn't have any idea after listening to the recording of the sound. I decided to call O'Neill. They re-plumbed my aunt's house several years ago and did a great job. Yesterday they sent out Bobby Wadleigh. He is awesome! He first listened to the sound coming out of the water heater when we turned hot water on then inspected its installation. The water heater was not installed correctly and was too close to the closet wall. Then he checked the incoming water pressure and the hot water tank pressure. With three different pressure gauges to make sure he got the correct reading (I love this kind of thoroughness!). He discovered that the incoming and water tank pressures were different and corrected them to have the same pressure. Because we were wary of our contractor's plumber he took a look at the new plumbing in the crawl space too. Well, 24 hours later the water heater hasn't made a peep and we feel much better that everything is installed correctly and working well. Talk about peace of mind. Not only did Bobby go the extra mile to make sure everything was working well he even helped my disabled husband put some things back in the crawl space that we had taken out to make for easier access. I was really impressed with Bobby's knowledge and service. read more

Workers from this company came to work on the apartment that I am staying at several times. They were helpful, professional, and solved several of my problems. read more

O'Neill Plumbing - Installed by O'Neill Plumbing. - Plumbing Near Me - Seattle, Washington

Last night during a midnight trip to the little boy's room I realized that my normally dry bathroom had turned into a walk-in tub. There was water all over the entire floor and it was almost at the point of seeping out of the bathroom. After sacrificing a roll of paper towels to clean it up I found out the culprit was a broken shut off valve under sink. I got online and chatted with O'Neill Plumbing's chatbot. Within ten minutes a real person wrote me back saying they would call in the morning. And they did! They called at 7:30 and there were two plumbers at my door by 8. The plumbers - Michael K. and his apprentice - were polite, quick, competent and efficient. They figured out the problem right away and got to work. They wore masks and booties in the house. It took them about an hour from start to finish to fix the issue. I've used this company a few other times and have always had similar experiences. I know finding contractors can be super frustrating - especially for smaller jobs or emergency repairs. O'Neill makes it easy! read more

I used this company today and it was fantastic! Jordan was friendly and kind and kept me apprised of the costs for parts that were beneficial to prevent future issues. It was evident that he really liked his job and the company he worked for. I highly recommend this family owned business, which is currently owned by the 4th generation of O'Neil's, who obviously take pride in their service delivery and relish customer satisfaction. read more

Just a heads up on cost that I did not expect - you can expect to pay $400 per hour for labor. I had a dripping faucet and it cost me $600 to have it repaired with labor and parts. I wish I had asked for an estimate prior. When calling other companies you can get a better value elsewhere. read more

We had a number of plumbing projects for O'Neill, including replacement of an old hot water heater, and they did a great job. Tyler was very helpful with scoping and getting an estimate to us quickly with various options. They were quite responsive and professional and prompt. Crew did a great job to keep us on schedule and to provide helpful information. Would recommend them for plumbing tasks and would not hesitate to use them again. read more

I'm editing this review as I got a call from the manager after I sent a letter with payment for being charged for 4 hours of work, and told that they would get back with me with a new sump pump but never heard from them - just got billed. He said that the service I received was not on track, and the service man should have been able to come to a solution quickly for my issue. He said I would not be charged and I appreciated the call. read more

Check for leaks and install check valve at my meter in my condominium. Jordan and Ozzy were friendly, professional, knowledgeable and completed the job in a timely manner. Cleaned up as they worked and will definitely be the company we call for any work in the future. read more

I have been a customer of O'Neill plumbing for almost 10 years, I have used them both at home as well as my work place. I have always asked for John Keigley, since he has been extremely professional and efficient. Couple of weeks ago, I noticed a clog in the main pipe under my Kitchen sink, I called O'Neill and asked for an appointment, John came by on March 20th and did a fabulous job clearing the drain. What impressed me the most was his dedication, making sure the job was done correctly the first time, he tested the drainage several times to insure it was working optimally, he also re-piped some of the connections under the sink that were done incorrectly by the previous owner or his/her plumber. The cost was really reasonable, I always recommend John and O'Neill Plumbing to all my friends. Thank you so much for your honesty and superior service. Regards, Sam read more

This is our go-to plumber and they have never let us down. They are terrific! The Wash Dog read more

We've continued to use O'Niell since our last plumbing issue. Today Nels was sent out, had us up and running in less than 30 minutes, all done with genuinely friendly and courteous service. We love these guys. read more

It's been a while since I've needed a plumber, but I have used O'Neill before. For me, what began as a slow draining tub, then became a fully clogged tub. I tried to snake the drain myself, but couldn't get it cleared. I think that I lucked out in calling O'Neill, as they came and tried with their commercial snake, but then after further review, needed to run a camera down the drain. This is where the fun began. The tech showed me the camera footage, and he said that you shouldn't be able to see dirt/soil from your drain, doh. I guess my 100-year old house and the cement sewer drains had given way. At this point you have an option: you can do this liner thing where they fix it through the existing pipe, or you can replace all the pipe. In my case the cost was about the same so I had them replace the whole thing, from my house to the middle of the street. It cost about $11,000 and tore up my yard, but I was very happy with the service and the price provided by O'Neill. Particularly when I saw my neighbor having to do the same thing, but he had to pay $20,000. read more

We have worked with O'Neill in the past to replace our sewer pipe from the house to the street and again to do the plumbing to add a half bath on the main floor. Both projects were completed on time, on budget, and the work was high quality. Yesterday, we needed a plumber the next day and they were able to send someone. Our plumber, Ricky, was professional, personable, efficient, and did an excellent job - fixing a couple of other items that would likely have caused us a problem in the future. Great quality, great responsiveness, and great service. I will definitely hire them again. read more

I woke up to the worst news a few weeks ago. The local water district banging on my door telling me I have a major water leak and they are shutting off my water. I called O'Neil Plumbing at they came out early the next morning and fixed the issue. Luckily, it was my pressure release valve right next to the water main so instead of tearing up my concrete rockery and driveway, they spent a few minutes digging and replaced the valve. My 10-20k job turned out to be $2,100 from them. Then a few days ago the water company left a note on my door stating I still had a leak. When I called them to ask if it could be a toilet, I was told no it was the repair. O'Neil came back out and checked the repair and it was dry. They think it is the toilet in one of my bathrooms that needs to be replaced. I cannot say enough about them. Mike was very kind and understanding. I will not hesitate to contact them again in the future. Save your time, money, and anxiety and call O'Neil Plumbing. read more

We had a sewer backup at our house in Seattle on Sunday, May 12th. We called another company for an emergency service due to the weekend. They gave us a bid which included removing our concrete steps. We called Bobby at O'Neill Plumbing and he was able to come out first thing Monday morning and gave us a bid without having to remove the steps which saved us thousands of dollars. The crew including Larry, Lorenzo, Carl and Bill were amazing! They were knowledgeable, efficient, respectful and just nice guys. We highly recommend O'Neill and will only use them for all our plumbing and sewer needs in the future. They are very ethical and customer oriented. We are super happy and grateful that they were able to complete our job very quickly. read more

I have had O'Neill Plumbing come out to my place twice, and both times have been great experiences! John Keigley was my plumber each time. After he came out once, he learned where my place was (the GPS is often wrong) and remembered when he returned over a year later. His work was efficient and excellent! More info is below about the work. I am at high risk for COVID-19, and when he saw me wearing a mask today at the gate to my complex he proactively asked if I wanted him to wear one, which I really appreciated because asking someone to mask can be contentious at times. When I said yes, he quickly pulled out a good quality N95/KN95 mask and put it on before we were indoors. He was respectful about keeping a distance inside as well. I know this is a lot of talk about COVID precautions, and not plumbing, but as someone high risk, inviting a stranger into my home is scary. It seems that many contractors are viewing COVID and COVID precautions as a thing of the past, so I very much appreciated John taking it seriously. The first time I had O'Neill come out to my condo was when I moved in, in May 2021. They sent out John to replace my 21-year-old water heater which was a risk of failure and showing signs of leaks. It has been smooth sailing since. No leaks, no massive floods to due an ancient water heater giving up, and hot water as needed! The most recent time was today, June 2022. I had purchased a new washer from Costco, and on Monday after they came to deliver it, they said they would not install it due to concerns about evidence of corrosion and leaks on the washer shutoff valves. I called O'Neill that Monday afternoon and they scheduled John to come out early Friday morning. John replaced the valves quickly and carefully, keeping water from spewing everywhere even though my condo's water shutoff was a bit tricky. He also pointed out a potential issue with my shower's handle and offered to fix it then too (I decided to wait). He was great with my 12.5-year-old poodle who likes to be nosy and watch people work or lie on the carpet directly in front of where they need to go. When it was time to pay today, John made sure to inform me of the different fees for different payment options, so I could make an informed decision about which fit my budget best. I appreciated that! Overall, I have had great experiences with O'Neill and I will continue to highly recommend them to folks in the future. read more

Fantastic and would definitely hire again! We hired O'Neill to repipe the majority of our house. We chose them because of extra attention to details during their initial visit. The crew was on time, very friendly, and happy to answer questions we had along the way. They did a great job with the work, and we are very happy with the outcome. Thanks, O'Neill! read more

They took all the trouble to do an estimate but failed to deliver a bid. What's up with that? Multiple inquiries made no difference. Like one hand doesn't know what the other is doing? Or they just didn't want the job? No info at all. read more

Big thanks to Jordon great job and very nice person to have in are house .We have used oneil for 60 years because of people like you don

I've been left hanging for a few months now, with a toilet in disrepair, all over the bathroom floor. Communication on the parts that have been on order happened one time, and only because I pushed back on paying the initial service bill (ya know, job wasn't done, really don't think I should pay yet). I continue to wait patiently for someone, anyone to communicate with me WTH is taking so long. (crickets) Then I receive a bill with INTEREST charges...huh? This isn't zero stars because Tim did call and did return my check (w/interest) and seemed to be genuinely in the dark about what happened with his techs (see lack of communication above). But as they say, too little, too late. read more

O'Neill has been our condo plumbing company for many years. We always request for John to be our plumber. He is exemplary in many ways.... his expertise, his tenaciousness, his ability to explain issues and remedies and of course, his workmanship! Recently because of his thoroughness, John discovered a leak in an owner's unit...had he not found it, the unit would have been totally flooded because the owner was gone for 6 months. We sure hope his company appreciates him as much as we all do! Glenda Fennema read more

I highly recommend O'Neill Plumbing! We hired them to repair a couple of leaky outside faucets, and John, the plumber they assigned to us, was fantastic! He explained everything he planned to do, gave us an accurate and reasonable quote, did the work efficiently, and then again explained everything he had done. He was friendly, kind, polite, and punctual throughout. We will use O'Neill Plumbing again when the need arises. read more

O'Neill Plumbing is our go to company. They recently helped us with a bathroom remodel and it turned out amazing. They are prompt, professional and experts at their job. If you ever need a plumber they are the ones to call. Trusted company. Jack & Jo Ann Coble read more

Called O'Neill For a clogged bathroom sink drain. They were easy to schedule, showed up on time, fixed the clog in a timely manner. Pricing was fair, service was excellent. read more

Nelson came by this morning and, while my appointment was for 8:00 I received a phone call yesterday saying he would be at my house between 8:00 and 8:30. Not ideal. So he showed up at 8:20 to effectively replace my toilet innards. I had to rush out to get to work this morning, but it appears as though he did a good job, and left the toilet functioning and now using less water per flush with my new hardware! Will update if the toilet condition changes. The reason for a three star instead of a four star review is the price. $280 per hour. I was expecting about $100-120 an hour, and I think the most expensive plumber I've had before this was something along the lines of $150/hr. I've had someone come in and replace an entire toilet before for under $200. So, including the one part he had on hand that I needed, the bill was $332. I'm trying to do the math, and I'm struggling. A $90,000/yr salary would be $43/hr. Add overhead of 200% for truck, tools, office, health insurance, etc, and you're at $130/hr. Even with travel to and from, which is about 10 minutes from the office, and I'm at $173 for an hour of work. Uh uh, nope. read more

Very professional folks, made quick work of replacing a failed pressure control valve in our home. I'll gladly call them back any time I need serious plumbing done. read more

When I called, I was told about the company's time and materials policy. I just wanted to feng shui an ugly nonfunctioning little water heater by getting rid of it and making a cubby in the unused space for my laundry basket. An electrician had assured me that what I needed was a plumber since the water heater was not connected. I assumed the job would take half an hour and that would be an okay price for the job. Two men came, took a few photos and and told me they couldn't do the job because it required an electrician to move wires. Their 15 minutes was charged at $185. What I hadn't realized was that all the wires hanging down were live and the electrical box would have to be moved permanently to do what I wanted. Not worth it. I am 72. I recall when venders would give estimates free in order to try to win business. I try to do most things myself because when men come to do it, I get ripped off, but usually they do something. I just got through shingling my shed roof for less that what it took for these two "plumbers" to do nothing, take my money, and not feel bad about it. The time-and-materials company is now off my list. read more

From initial diagnosis, to talking through repairs, to actually fixing the issue - Jeff R. went above and beyond my expectations for a gas fireplace shutoff valve repair. ONeill's bid came in less than two other highly regarded plumbers, and they even found a way to replace the valve without cutting a hole in my drywall (other plumbers said no other way to replace w/o cutting). Will definitely call Jeff & O'Neill for any additional gas plumbing, and likely any traditional water line plumbing as well. read more

Professional, courteous, and efficient. Our basement bathroom/laundry room drains started back flowing sewage on a Sunday, after Christmas, in a snowstorm. They were honest that the earliest appointment was Tuesday (but no other plumbers could come earlier either), were punctual even though they were concerned about ice on the roads, treated my home with a respect that past plumbers have not (covered their shoes, did it scratch tiles), and got the problem fixed in an hour. There's nothing like living with sewage for two days to really appreciate a good plumber! read more

My pipes under the kitchen sink leaked on Sunday, Christmas day. I called and got an appointment for someone to come at 1:30 on Monday. After no one showed, I called a couple hours later and was promised a call back and visit. I had to call several times and got the same promise. The last time, the receptionist gave me an email address which I used. It's Wednesday evening, and I have never heard from them. Bee's Plumbing came and saved the day. Quick, friendly competent service and a better price. read more

So impressed with this company! We needed a hose bib fixed. They came the next day and we're so incredibly efficient and kind, and made it happen for us surprisingly quick and for far less then we expected. I will be going to O'Neill's for all our plumbing needs from this point on. read more