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    Prime Rides AutoHaus

    2.0 (5 reviews)
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    Chicago Auto Warehouse

    Chicago Auto Warehouse

    4.7
    (31 reviews)

    Really pleased with my experience with Chicago Auto Warehouse. I was able to remove the hassle and…read morestress of finagling a trade in while also purchasing a new car with a suburban dealer. Derek gave me a fair deal for my beloved BMW, but more importantly, at 9 months pregnant, made the process very easy and efficient. I was looking for a very specific replacement vehicle, but if I was aware of this place sooner, I bet they could have found it for me and I would have happily done both sides of the transaction with them. They have really nice cars on site, and a great business model. Highly recommend whether you are buying or selling a quality vehicle.

    Derek and his wife are really cool genuine people. I bought a car from them and he was very honest,…read moreupfront and helpful. Made me feel as if I was buying from a friend and I appreciated the fact that he was down to earth and friendly. Even encouraged me not to buy the car right away but to take some time to think about it. I was really impressed by that. I bought a Land Rover, which I know have been known to have computer problems. He assured me that he knew the owner and that the car had been taken care of. When I pulled the car fax it confirmed that the car had been only serviced at the Land Rover Dealership. He recommended a company to give me a warranty and had them call me to even set it up. I'm appreciative and would definitely recommend Auto Warehouse to anyone looking for a great used car

    Gerald Subaru of North Aurora

    Gerald Subaru of North Aurora

    3.0
    (89 reviews)

    I brought my 2024 Crosstrek in for its scheduled 30,000‑mile maintenance on 01/29/26. I waited…read morewhile the work was done. My service advisor was Daniel Ferencak, and the technician was Nick Leduc. When I was driving home, I noticed a burning smell coming through the vents. By the time I got home, smoke was coming from under the hood. When I opened it, I found oil spilled all over the area around the filter and across the skid plate, creating a strong, foul‑smelling mess. This wasn't a small oversight -- it was a safety issue. I called the service department right away and, as usual, was put on hold for a long time. I opted for a call‑back, but instead of anyone from service, I got their outsourced call‑back service. When I asked to be transferred, I was put on hold again. The only person who actually helped was George in Parts, who physically walked over to service and told them to call me. (I only spoke to George because I chose Parts in the department options on the main line. He answered right away, something that never happens in the service department.) When service finally called me, I got the standard script: "That is completely unacceptable! Customer satisfaction is our top priority!" While on the phone, I walked around my vehicle and discovered the technician had left the wheel lock attached to my lug nut. Another careless mistake. Because it was close to closing time, they asked me to bring the car back the next day. I told them I had to work. I asked about Saturday and was told no -- they "only have one team" then. And that was it. No follow‑up. No appointment. No offer to fix the mess they created. Nothing. I ended up googling how to clean the oil mess up and went to the auto parts store and purchased what I needed to clean it up the best I could. The burning smell and smoke finally went away after a week of driving. My takeaway? If you're stuck using this service department because of a contract, do not leave the lot without checking their work yourself. Pop the hood. Look for tools left behind. Check for leaks. Walk around the vehicle. Start it and wait to see if anything smokes or smells. Because clearly, they won't catch or care about their own mistakes. This appointment was a terrible experience, and Gerald Subaru absolutely lived up to the stereotype of dealerships that say all the right things, but don't actually care AT ALL about their customers.

    No transparency regarding tradein appraisal. Answered questions well regarding vehicle purchase.read more

    Prime Rides AutoHaus - usedcardealers - Updated June 2026

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