Beware, I purchased a 2017 Mercedes from this dealership. As a condition of the sale, they would fix the sunroof since it wouldn't rise. They have engaged in a pattern of delays and deception. After going back and forth, the dealership confirmed in writing that repairs are on the dealership and a card has been placed on file at the mechanic. I called the mechanic and he told me that the dealer will only cover half the cost. This business does not honor their agreements. I have every text message and a certified letter to prove these claims. If you do business with them, make sure it the car is in proper condition before you fork over 16k. It's more disappointing since he prayed Asr with us. read more

Prime Rides AutoHaus - Used Car Dealers Near Me - Wilmington, Illinois

I went to Prime Rides maybe around May or June of 2024 and initially went in to purchase a different Chevy vehicle shown on their web page, however, after test driving the car (which took the road test fine), but on the way to my bank to retrieve a cashiers' check, the car stopped on me, so they towed it back to their lot (which should've been the Red Flag to not do business with them), be it I was eager to get a car as I paid a relative to take me to the dealership and wouldn't have a ride back once he left; so I let them show me a different car (which was a little more money than the initial car I saw online) the car made it through the test drive, however, in 14days and over the Fake Ass Warranty they offer on their used cars, I was not able to get newly purchased lemon shut down on me. Now, Tony offered (after my explaining how disgusted by all this agreed to go in with me (yes, after shelling over $8K, I still paid $100 towards towing the vehicle back to them, to allow his mechanic to do the Band-Aid work on the vehicle that shut down for the last time 6mos after that! So I shoved over my hard-earned funds for a car that I would have for 6mos life span. Not to mention, this guy Tony is holding the title of the car hostage, claiming I still owed $500 balance (after all of the BS I've gone through to still not have a car to drive and the fact that because the car is sitting in front of my home and racking up tickets from the City of Chicago, I'm asking, who has gotten the better deal out of this purchase (Me or this Bogus Ass Dealership?) I wished I could give them a -1 rather than the 1 Star... read more

Cars are purchased at own risk with no guarantee or mechanic certification, even if told so. Do your own research and inspection of any purchase. read more

We had a pleasant experience buying our SUV there. The sales team was polite and was easy to work with. The owner, Tony, was very friendly and worked with us to fix an issue (we knew about it prior to buying the car). He went above and beyond for us and it was a very pleasant surprise! Knowing that when buying a used car there can be issues, we chatted about our options and they were all very helpful in providing recommendations of what to look at and avoid (we were deciding between a few different models of SUV). read more

My friend and I went in too look at cars, test drive a few and picked one we really liked. We asked them to check the tires because they looked worn. We were assured that the tires were good, they had checked them out theirselves and the tires were fine. My fault for not getting another opinion, since I apparently didn't know what I was talking about. She purchased the car and it got a scratch the day she brought it home. We took it in to see if they could buff out the scratch and Tony said no but he would order the paint to fix it. Tony was amazing the day she bought the car, but they lied about the tires, she even took the car back to ask them again about one specific tire that kept needing air. Again, she was assured the tires were fine. She never got a call about the paint for the scratch and went to a garage in Wilmington to ask about the tires, the 2nd garage said the tires were all worn on the inside of the tires and needed replacing asap. Neither her nor I recommend this dealership because they lied about the tires and about fixing the scratch. She didn't expect them to fix the scratch for free because it wasn't on the car when she bought it. Very disappointing for her, but I gave them 2 stars because they were nice the day she bought the car. read more