If I could give ZERO stars, I absolutely would. McCoy Services is a complete disgrace to customer service. I do service dispatch for a living, and I would never speak to someone in need the way their dispatcher spoke to me. The woman on the phone was shockingly rude -- talking over me, blaming my insurance for "lying," giving attitude when I simply asked for an update, and acting annoyed that I even needed help. I genuinely wish I had recorded the call. If this is who answers your phones, fire your dispatcher. The timeline speaks for itself: * Called at 7:30 AM * Got a confirmation text at 8:02 AM saying arrival would be within 45-75 minutes * Tow truck didn't show up until 10:15 AM When I pointed out the delay (calmly), she cut me off mid-sentence blaming the insurance and dryly asked if I wanted to cancel -- after I had already waited over an hour in the winter. Absolutely unprofessional and honestly disgusting. And the kicker? Yelp is full of the exact same complaints. So clearly this isn't an off day -- it's who they are. McCoy Services and the dispatcher wasted my time, my money, and treated me like I was an inconvenience instead of a stranded customer. I'd avoid this place if this is quality humans they keep employed. Never again. I'll be submitting for reimbursement and warning everyone I can to avoid this company at all costs. read more

McCoy Services - Roadside assistance text proof - Auto Repair Near Me - Channahon, Illinois

Posting my friend Emilie's written review, as she does not have a Yelp account: ** My family and I have gone to McCoy's in Channahon for many, many, years. We have been loyal customers. Not anymore. The disrespect and the dishonesty with which they have treated me is unforgivable, and I will never patronize this shop again. Here's why: I took my vehicle to McCoy's for brake and exhaust issues, and I asked for an estimate of the costs, which they provided. An extra $336 appeared out of nowhere. I understand that an estimate is indeed an estimate, but at no point did the folks at McCoy's contact me about $336. After I got my vehicle back, I called McCoy's and spoke with Janet. Janet informed me that the owner would be calling me back at some point. He didn't. I posted on Facebook, without naming the business, asking for advice from my mechanic friends. Merely minutes after posting on Facebook, I received a call from McCoy's. It wasn't the owner. It was Janet. She berated me and treated me like garbage. She had apparently seen my Facebook post, and she accused me of slandering the business. Not only do some of the charges seem excessive -- the mysterious $300+ fee is inexplicable. I'm attaching pictures. I won't return to this business again, and I will advise my friends in Channahon not to do so -- at least as long as Janet is there. Update: Janet is now harassing me on Facebook. read more

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Joann McCoy threatened to cancel the towing service when I called to verify the driver was en route. I received the initial call from them at 1:46 pm saying they would send someone in 5 minutes. I called Joann and has the unpleasant conversation at 2:20. The tow truck did not show up until 2:38. The kicker? The business was only located 3 minutes away from my location. The driver was super friendly and able to get us out though read more

AAA dispatched McCoy to tow my car when it wouldn't start today. I've had McCoy tow my cars a few times over the years, always providing friendly, helpful service. My experience today was no different! The service person was pleasant, figured out the problem and got me towed home where I could fix the problem. I appreciated his professionalism and , at the same time, his friendly nature. read more

I needed a tire change. The BEST roadside assistance service i have EVER experienced from start to finish! I will be keeping their number for future issues (hoping I won't need it! ;) Customer service was friendly and quick and Tyler was great with communication and efficient, friendly and quick!! Thank you!! read more

Absolutely one of the worst experiences I have ever had at a mechanic shop one they overcharged me and charge me $500 to put my bumper back on when I arrived it was on with zip ties folks. read more

This afternoon I got a flat tire on a rental vehicle. The rental company called McCoy Services to put the temporary spare on the car for me. Within 15 minutes, Freddy showed up with a jack, lug wrench and a big smile. Fixed the car in about 10 minutes and wished me well. Thank you Freddy and McCoy Services. I would definitely recommend this business (and Freddy) read more

McCoy Services - Auto Repair Near Me - Channahon, Illinois

They did an outstanding job. We had battery/Alternator possible issues. Their guy who came for the tow did a great job on the diagnostics and then management whom who handled. Important to find a repair shop that is solid in both key areas as honesty and quality repair. Turn time was better than envisioned to get me back on the road. Thanks read more

If I could give this place zero stars, I would! I don't know how this place stays in business w: the way they respond to customers. If you want to deal w: petty, incompetent & unprofessional individuals, this is your place to go. Dispatchers think they are above everyone else & respond like pouting children when you disagree with them. If you don't like dealing w: the public & don't have decent decorum, then do everyone a favor & close your business. Somebody else mentioned their threat of blackballing & I wouldn't put it past their petty attitude. It's a good thing there are intelligent & business savvy individuals out there to balance out places like this. Stay away if you actually want a business that knows what the word service actually means! read more

I was in 80 and hit something. Contacted GEICO and they sent McCoy Services. Gilbert was kind and got the tire changed quickly!

I had a horrific experience with Paul from McCoy Towing Company on 2/13/26. The driver was outrageously unprofessional, aggressive, and downright rude from the second he showed up. Paul started spewing curses before he even hit my driveway. The tow was for a non-drivable vehicle in a garage, going to the mechanic. He became extremely aggressive when he saw the car wasn't drivable, but that was exactly why I requested a tow. While my husband was on the phone, he continued to verbally assault me, saying things that you shouldn't say to a woman, let alone someone you're supposed to be providing a service for. While my husband tried to talk to him, he walked off with a sneer, "Call me when you're fucking ready," and drove off without towing the car. I called McCoy Towing Company and reported the incident to the dispatcher, who then connected me with the supervisor. I was promised the owner would contact me, but never did. And judging by other Yelp reviews, this is a recurring issue. If these are the kind of people they hire and send out to serve customers, I ABSOLUTELY DO NOT RECOMMEND. A complaint has been filed with the BBB and my insurance company as well, since they assigned them for my roadside assistance request. read more

Nothing worse than a breakdown on a holiday - we got into our suv and it was completely dead. I called Life 360's help line and was connected with McCoy Services for a tow. The driver arrived with a flatbed and we discussed the method of putting it in neutral, which normally requires electrical power. The driver did attempt to assist the battery but it was too far gone. Within a few minutes he had the suv chained and loading it onto him truck. It was towed 21 miles to my mechanic's shop and was placed into a parking space and the key fob was put into the night drop slot. Great service, kept me up to date, courteous and professional. read more

McCoy Services - SUV being loaded in tight condo parking lot - Auto Repair Near Me - Channahon, Illinois

This company is so incompetent. The guy came out to tow and made all sort of excuses. The car was in the garage with ignition locked. He said it was cold. He need two guys because it too close to the garage. You should do this on a warmer day. I told I would call AAA and let them know you did nothing. He said he would blackball me and no tow truck company would come out. Call AAA they has an another company come out less than 20 minutes. He laughed about McCoy that they wouldn't tow it. J and A put it in neutral push it out and on the truck less than 10 minutes. Shout out to J and A towing!!!! read more

I've used McCoy's for all my vehicle friendly people great mechanics and great prices!! Thanks Guys

I called AAA Auto to have my car towed. AAA is contracted with Mccoy towing and they were dispatched. The guy that came to tow the car was a great person and really knew how to treat a customer and a car. Oh by the way there were here within one hour. Great Service provided read more

We had a problem with our 2014 Jeep. We were referred to McCoy Services, Inc. The roadside assistance driver assigned to us was Tyler. He was fantastic! He was on time. He explained everything every step of the way. He was so helpful and just a really nice guy. It really helps when you are stressed out when you're vehicle is broke down and someone comes with knowledge and kindness. From the very beginning the staff kept us informed and updated on arrival times. We were basically in the middle of nowhere, but they found us without a problem and in a timely manner. Our vehicle was towed to the shop of our choosing and everything went great! Tyler stuck around and made sure we were ok, before he left. I highly recommend this company and Tyler. Thank you so much for all that you did for us. read more

This place is amazing! I have never been to this town, got a flat, called them and spoke to Marissa. She was wonderful, took my info over the phone and serviced me right away! Best place ever!! read more

The world's worst tow company in Joliet! This is a NEGATIVE star rating. The customer service is poor, unprofessional and the overall company offers no value. My parked car was side/rear ended by a drunk driver in front of my home. My insurance company contacted McCoys for a tow to a local collision shop. The tow scheduler contacted me for the intake details and informed me that an additional charge would apply stating my insurance company didn't set it up as a flatbed truck required. I informed the lady that I would not pay any additional charges as this is covered under the claim. She stated I would have to call the insurance company back and get things worked out otherwise they would not be able to send a driver out until this amount was paid in full. I ended the call and proceeded to contact the insurance company again. After speaking with American family insurance, I was informed that all details were provided in full length detail to advise the tow company that a flatbed truck would be required. The insurance company said they would contact the tow company. A short time later my car is now missing from in front of my home. Apparently the tow truck driver came and picked up the vehicle without a signature/paperwork release and then lied to my insurance company stating they rang my bell but no one came to the door. The collision company calls me and tells me that they are in receipt of my vehicle, but they said the tow truck driver claims the key was inside the vehicle and it was not because I was home the entire time and was not notified of the pickup to provide the driver with the key. This company has clearly proved that they will verbally lie to your face from the customer service Agent to the tow truck driver. Pay heed, Do not do any business with this company. Not worth the time or regrets of failed service. read more

Our first trip in a brand new class A pusher blew a radiator hose on 355 south. Don J showed up and extremely professional, courteous and towed us to the dealer. He even followed up with me the next day to make sure we had been taken care of. He went above and beyond! Thank You Don read more

McCoy Services - Auto Repair Near Me - Channahon, Illinois

Not even sure where to begin!! My Mercedes E400 blew a tire at 2:15 p.m. on i55 in 3 lanes of traffic 3 hours from my home. I immediately called Mercedes and pushed my emergency buttons in my car. 9 CALLS LATER and 4 button pushes later, I still sit. I Ubered close and with no help at 7:15 p.m. as my vehicle sits alone, I reach out to Steve at McCoy at a loss. He JUMPED!! Made me feel as if I was family. My car was flatbedded to the location I wanted it. Mark called me the moment he had it, followed my directions precisely and even called me 2 more times to give me assurance that it was locked and delivered. I wish I could thank them both personally to tell them how relieved and special they made me feel. Their customer service is far ABOVE AND BEYOND and I truly cannot thank them both enougb. read more

McCoy Services - Auto Repair Near Me - Channahon, Illinois

I have not used McCoy so take this review for what it is. Last Friday afternoon I was driving westbound on the Ike b/t Sacramento and 294. Traffic was slow, as it normally is in the afternoon, and everyone was being patient except for the driver of a McCoy service truck. The truck was darting between lanes as if it were playing a video game. Darting from far left to far right and cutting other cars off. The only thing I can say is drive safe, especially if you are in a vehicle with your companies name on it. read more

You will leave with more work needed than when you came in. There are no skilled technicians and they say everything is wrong with your car Inside is filthy dirty and you can see the distress on the employees faces. read more

A bad situation made not as bad. Shout out to McCoy Services and especially Joseph who was fantastic to work with our bad situation. Very professional and personable as well, made the experience as good as it could get. Thanks again Joseph!! Mark S....Streator, IL read more

I call my insurance company and they Said it would be 55 dollars mire from my plan which was 50 dollars ,I said ok and they charged me and nother 149 dollars more. They do not abide by there contracts so I would not uses them, they rib you off. read more

Horrible Service!!! I made a AAA roadside service request. Jim from McCoys was the tow truck that was dispatched. My van needed to be towed from an inconvenient spot. They told me that AAA only pays $35 + gas and that my tow could cost more but would not give me an estimate. Jim called a smaller truck out and towed my van out of the garage and told me that they considered it a recovery and I had to pay $600 or they would impound my vehicle. I asked him why a tow would be $600 just because they had to use a small truck and he threatened to impound my vehicle! Flat out extortion! His attitude was atrocious and I can't believe AAA does business with this company. If I could give 0 stars I would!!! Don't use this company. They will take advantage if they can. read more

Waited over 2 1/2 hours for a tow truck Kept calling asking where the driver was at they kept telling me he's on the way. When he finally gets her he has an attitude with me & gives me the finger & says fuck you. Really how professional is that Would not recommend them at all. Also will be calling the BB They get zero stars read more

Horrible they don't have good follow up won't call back. They didn't even arrive to tow my car. I was stuck using them because of Carmax!

The people that work here are so rude and unprofessional. I didn't get to even choose to use them aaa made me use them. They didn't call me back when they said they would, they were extremely rude and talked over me, they wouldn't give me a receipt, they lied and said they would then hung up on me. They were very inappropriate and lied to me during an inspection and I'm investigating if they overcharged me because they refuse to give me a proper itemized receipt. read more

In sum: unreliable business that lacks professionalism and who doesn't return calls or keep to their promised deadlines. Review: While out in Channohan visiting family my car had issues leaking oil so I called AAA. While I was finding a place close to city to have it towed, this placed called me and said they could take it. Great- eager for my business. I hoped they would fix it quickly because I had a work trip planned and needed this resolved. They promised me they would look at it same day. NOTE: tow truck driver was awesome. They did not call me back until about closing time and said they "didn't know" what was the issue and said I must have poured oil in the wrong place and that explains the leak. (Ummm, buddy - no. I come from a family of car people and it's pretty obvious where oil goes.) The next day I called in the AM and promised to call me back. Nope. Called again in afternoon and would "drive it within the next hour and see and call [me] back." Nope. I called (again) at 5:20pm to demand they leave my car so I can pick it up tonight when I have family who can drive me the 50min down there. End result: $100 bill where all they did was check the oil, ran for 1 hour, and supposedly drove for 10miles (my odometer doesn't seem to have moved 10miles). Bill states a recommendation to "pressure wash" - but DUH they were supposed to do that yesterday. What a waste of time and money. read more

My car wouldn't start so I requested a tow via AAA. They recommended Mccoys. They called me and told me they jumped it and it started right up. But they charged me almost $250. I don't believe business should be done like that. They said they put a washer on my negative battery terminal and that's it. A shop that values customers new customers shouldn't try to take them for everything. read more

F*ck this place!!!! The drivers cant do their job for shit. The first time i used them i had a nice chunk of paint scraped off my side skirt, and the guy couldnt figure out how to get my car down without scraping the bumper off the ground. THEN i unfortunately had to use them again because their the only ones nearby that AAA uses, this time the guy shows up 20 minutes early, which is cool except he never even called my phone letting me know he was nearby, i just happened to look out my window and see him backing in towards my car, preparing to hook the car without my knowledge or key!!!! AND THEN he tries to get into my car completely covered with snow and mud and his dumbass couldnt figure out how to work my shifter so i tried 3 times very nicely asking if i can just shift it for him, he ignored me all 3 times until i got irritated that he wouldnt answer me and told him i don't appreciate him getting snow and mud all over my interior which. And that stupid assholes response was "dont tell me how to do my job, the body shop cleans car before they give it back to you" first of all NO they dont, their a body shop not a fucking detailing shop. I didnt spend 40K on a car so that some piece of shit can ruin my leather and be disrespectful because hes to stupid to figure out a shifting knob. read more

McCoy Services - Paint scrapes from idiot tower - Auto Repair Near Me - Channahon, Illinois

I tried working with Mc Coy's Services and it has been a awful experience. I can't comment on the work they do there because we never got that far. But I can comment on their customer service and it is absolutely trash. I received incorrect pricing, the wrong parts for my car, unfriendly greetings when calling, and waited for over 24 hours for call backs multiple times. read more

I arranged for a tow, they were to tow my vehicle from Joliet IL to Merrillville to dealership which was gated.The driver called and said he was stopped by police there was an issue with the license plate for there truck and that he was going to take my vehicle to there facility and would deliver my vehicle the next morning and there would be no charge to me.I call them to ask when my vehicle would be delivered, they told me to have aarp roadside assistant to call them and they would work this out and there would be no charge to me.Then I was told that I would have to pay another 322.00 dollars to have my vehicle delivered, which I had already paid 266.00 dollars read more

I don't like to post negative reviews, but I cannot recommend McCoy's Services. When their driver hit and destroyed my mailbox post, they promised to replace it. Over the next several weeks, they continued to promise that it would be fixed "soon," "in the next couple days," and "definitely by the end of the week." Then they stopped returning my calls altogether. Five months later, my mailbox and their promises are still broken. I would not do business with a company who has such a lack of respect for my property or a low regard for their own word. read more

After the first service my insurance contacted cancelled without us knowing, they set up a second time with McCoy. I called McCoy as soon as I got off the phone with my insurance company. The woman was so busy, but so friendly! She had to call me back. She apologized for my bad luck with the other service (it wasn't her fault). My insurance company gave me an ETA of 4 hours. Fortunately we didn't have to wait with the car, but the young lady said she would definitely get us a tow before that 4 hour mark. I just told her to call me back if she got more emergencies and it was going to be more than 4 hours. She assured me it would be less. In an hour, the tow truck driver called me to tell me he was already at my house, ready to drop off my truck. This is the second time I've had McCoy tow for me, and they are always fantastic! Thank you for your excellent service! read more

This place is THE BEST! AAA towed me here when my two front tires went flat on my way to Dallas!!! Apparently, all four brand new tires had been installed incorrectly in Skokie:-( Dave and everyone else in the shop were wonderful, fast, efficient, and honest. They had to replace only one tire and were able to fix the others.....the valve stems had not been replaced when the new tires were installed. Back on the road in an hour or less. No more problems after that. Dave picked me up in the tow truck in only a few minutes after AAA called on them. Given the dangerous nature of the incident, Dave and everyone else at the shop were a pleasant experience. Dave even called the shop in Skokie! read more

This is by far one of the best companies I have used. They have saved me numerous times. Between black ice and my son going off the road into a ditch twice and plan to hire. Their staff is always so responsive in a pleasure to work with. Yesterday I got the pleasure of meeting Alec. I did not have to wait long for him to come and change my tire. I will continue to use their services. Thank you all at McCoy services. I really wish I could give you 10+ stars. read more

Do not use this company. Horrible service and terrible work.. My son wrecked my car and they towed it to their shop. As the owner of the vehicle I asked George to work directly with me and to email me an estimate. George would never call me back but went to my son for authorization. I called repeatedly and when I spoke to Jake he was extremely rude. McCoy Tire and Auto will take advantage of you so do yourself a favor and go somewhere else. read more

Worst shop ever don't give them a dime of your hard-earned money took them five hours to do a request that should've taken an hour because they're incompetent and they lost out because in the end I had them tow my car to a different shop they lost out on a big lump sum of money because they're incompetent sucks to be them don't ever take your car here waste of time money and everything(never mind the fact that I called a reputable shop in Joliet and they were outraged at the quoteprice that I got from McCoys what a joke) worst shop ever. (an a thing to add after I initially called a little over an hour after and asked for another update they literally told me even though it had been an hour and a half they hadn't even gotten around to putting my claim in the system after quoting me one hour) shame on McCoys! I literally said if it's going to be four hours I'd appreciate you to tell me that from the beginning then say some bogus one hour, and then come four hours later!!!-went to a way better place in Joliet, and it was about $190 cheaper read more

I ran over a bolt on my way to work and I used my roadside assistance through my insurance as I haven't changed a tire in a long time. McCoy Services came out within a half hour. Al was the technician. I spoke with him on the phone to verify my location and let me know his ETA. He was so nice and changed my tire quickly. He also told me my tire didn't need to be replaced just repaired which made me feel better.,I took my tire there this morning and everyone was polite and they fixed my tire and I was on my way! Thanks Al and everyone else at McCoy's. I appreciate your help! read more