1. Prime Storage

1. Prime Storage

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Bay Shore, NY

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Prime Storage

2.3 (6 reviews)
Open 10:00 am - 6:00 pm

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1 year ago

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2 years ago

The staff is friendly. They have clean facilities. I would definitely recommend this place to anyone needing storage.

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4 years ago

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5 years ago

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5 years ago

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4 years ago

DO NOT USE THIS LOCATION!!!!!! No security for you property. Never anyone there ... customer service is horrible !

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Extra Space Storage

Extra Space Storage

3.6
(11 reviews)

Whatever you do do NOT rent storage space from this place, I'm hoping I save someone else the…read moretrauma! Facts- they do not inform you but they rent month to month, not for a year, like all other storage places, they raise your rent every 5 months by 50%! When you call to question you literally get told - wait let me read you my smeale I'm given to read!! They claim real estate and economy caused the raise, yet they currently are offering the exact same space for 120.00 cheaper then what they are asking!! Sept 2021- 172.50 January 2022- 252.50 Yet advertised for - 140.00 How are businesses allowed to just do that??? Obviously I am taking my stuff out of there now! They literally only offered my 20.00 off the 80.00 raise in fees they added EACH month!! This is insane!!

I cannot tell you how happy I was with the service I received from Peter & Sal. I had many…read morequestions and concerns that they were more than happy to help me with. Then, when I did get a bunch of my stuff moved in, I realized I would need more room right away. They had no problem finding me the new perfect spot for my storage. The place is immaculate and easy to get to your storage from with building access in several helpful areas. No far walking. Climate controlled and excellent lighting makes for a pleasurable experience all the way around. I recommend them to anyone looking for a quality company that cares about their customers the way they do at Extra Space Storage.

Liberty Moving & Storage, Agent for United Vanlines

Liberty Moving & Storage, Agent for United Vanlines

3.7
(109 reviews)

Overall, an excellent experience. They sent us a great team. They made the move so much less…read morestressful than we were anticipating. The price was higher than some others but well worth it for the service. I will definitely use them again in the future and recommend them to my friends and neighbors.

I really wanted to leave a good review because there were some people at Liberty who genuinely…read morecared. Carlos was awesome. He worked his ass off, communicated well, and did everything he possibly could to help us. I honestly have nothing bad to say about him. Unfortunately, Liberty completely set him up to fail. We paid around $13,500 for a full-service move from New York to Nashville that included packing and unpacking. On delivery day, Liberty in Nashville was sent Carlos a day early without even telling us, and they sent him by himself. The only person there helping him was his wife, who wasn't even an employee of the company.What should have been a relatively easy unload into our new house with a full crew and a complete unpack turned into a 13 1/2-hour day. My wife and I had to drop everything and spend the entire day carrying boxes, moving furniture, and helping unload just to keep things moving. By the time Carlos and his wife finally left late that night, the house still wasn't completely unpacked. That's not on them--they worked incredibly hard. They were just never given the manpower to do the job we paid for. They had a 13.5+ hour day at our house and had to drive 4 hours to load a move 2x our size in KY the next mornign early. I can only hope they gave him help there. After the move, I spent weeks trying to work things out directly with Liberty. Amy, our move coordinator, was always nice, but almost every conversation ended with, "I need supervisor approval," and nothing ever really moved forward. Andrew, who booked our move, was fantastic during the sales process, but once the problems started, he became completely unresponsive. I gave Liberty every opportunity to make this right before taking the next step. Unfortunately, we couldn't reach a fair resolution, and I ended up having to file a charge dispute with American Express. I was simply asking for a small refund back to compensate and make it right and they couldnt even do that. This review isn't about Carlos. If anything, I feel bad for him because he was put in an impossible position and did the best he could. My issue is with Liberty's management, their planning, and the way they handled everything after the move. When you pay over $13,000 for a full-service move, you shouldn't be spending 13 1/2 hours unloading your own truck and then fighting for weeks afterward just to get the company to take responsibility on a small scale. I realistically should have demanded more than the measly 15% i asked for. I hope they figure it out because they have good people working there. They just need to do a much better job supporting them and standing behind the service they're selling.

Prime Storage - selfstorage - Updated July 2026

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