The guys at A A Storage in Porter's Neck are absolutely fabulous! Before I even moved down to the…read morearea, I called and spoke with Andrew. He was exceptionally personable and helped me decide which storage facility would be best for my needs. I let him know the date I would be coming to the area and to please make sure to have a climate controlled facility available to me. He did as promised. When I arrived Andrew was ready to lend a hand in helping my friend and I unload our truck. During the process, my friend fell ill, and Courtney the other employee at the storage facility made sure to come out with several bottles of cold water and help Andrew with getting all of my belongings out of our moving truck. I was extremely impressed with how well they packed the storage unit and took such care with my personal items. I have been back several times to the storage facility and each time I'm here the guys are always ready to lend a hand if I need it. I can't say enough positive things about my experience here and I will recommend A A Storage in Porter's Neck to everyone needing a place to store their stuff.

Comparing to other storages in the area, AA Self Storage was the best price for a temperature…read morecontrolled unit. Gail at the front desk was very responsive and helpful with the sign up process. They have extended hours so never had an issue accessing our items. Complimentary flat beds were available for ease of bringing things from the car to our unit.

Outright Negligence, Bait-and-Switch, and Zero Accountability…read more This is hands-down one of the worst customer service experiences I've ever had. I rented a storage unit at Go Store It Self Storage (20 Garris Rd, Wilmington, NC 28403) and was assigned a 3rd-floor unit. When I arrived to move in, the elevator was completely broken. The on-site manager openly admitted they could not fix it, and multiple tenants confirmed the elevator had been out of service for days -- meaning the company knowingly rented upper-floor units that were effectively unusable. That's not an inconvenience -- it's deceptive and irresponsible. I contacted corporate customer service expecting a basic level of professionalism. Instead, I was met with indifference and refusal. There was a first-floor unit available, yet they refused to move me as a courtesy, despite the fact that THEIR facility was not functioning as advertised. Their solution? Charge me an additional $30 per month to access a usable unit. In other words, I was forced to pay extra for their failure. That is a textbook bait-and-switch. This company took my money while providing a non-functional facility, showed zero accountability, and pushed the cost of their neglect onto the customer. Renting a 3rd-floor unit without a working elevator is unacceptable and borderline fraudulent. If you're considering this location, be warned: equipment may not work, management won't help, and you'll be expected to pay more just to get what you already paid for. Avoid this place unless you enjoy frustration, wasted time, and being taken advantage of.

Doing my move to the area in stages, I needed an affordable and safe place to store just a few…read morethings. This company and location is the place for that! The process of getting some small storage space was easy: reserve the space online, confirm on a call, show up during normal business hours to sign the contract and get access to the storage space, move stuff into storage. I definitely recommend this company for anyone's storage needs based on the low cost, seamless process, and great customer service.

This is a great new storage facility with 24/7 access. Connie and Tom Athey are the owners and are…read morevery supportive. Great location and great services.

From the owner: Our goal at Beach Bum Storage is to provide you and your loved ones with safe, affordable storage…read morethat fits your needs and keeps your items safe. In this rapidly growing community, we have all the shapes and sizes you’re looking for at competitive prices. Beach Bum Storage is conveniently located making dropping off or picking up your belongings easier. Our customer service sets us apart! Come see us today, or visit our website!

So far so great, the asst manager was very helpful as was the manager. Highly recommend.read more

Tina is so kind and thoughtful. I couldnt stress how amazing this place is…read more 1. Storage units + value I shopped around for non climate controlled place and this place had the best value. I visited before signing the lease and the space is clean and not rusty. We ended up renting 2 units bc of our complicated moving situation. 2. Access + security Personalized codes and cameras everywhere. I was glad to hear that they have cameras everywhere (I'm sure this is standard) and the fact that they track who comes in and out. 3. Tina She deserves her own category. She was very kind and assuring on the phone. Then, in person, she warmed us with her genuinely good heart. On the day of our move, she was there to offer us water and other equipment just in case we needed it. She stood by to see if we needed another unit because we just wasn't sure how space we would need. Excellent location, if you're stationed at camp lejeune.

Rate increase model We have leased twice with pinnacle since…read more2022. Both times there were rate increases. The most recent lease in 2024 increased from $209 to $240 and again from $240 to $280 in less than 1 year. Their contract you sign gives them the right to increases. "Occupant acknowledges that such stated Monthly Rate may be increased by Lessor, at any time and by any amount, upon written notice to Occupant of such increase." We found rates at one-third the cost for the same size unit about 4 miles from division drive location in Castle Hayne. Only rent very short term from them and consider checking other options. We paid $775 this month in moving fees for approximately $3900 savings over the next 12 month at the less expensive location.

This review is for a U-Haul rental. So I needed to pickup a French door from a big box store and…read morequickly learned it would not fit in the back of my truck. So we scrambled and found a U-Haul rental place that had a truck we could rent that day. Lucky for us, Pinnacle Storage had one available. Pinnacle only had a 26' truck, which was overkill for what we needed. Beggars can't be choosers so we took it. Driving that 26' on those narrow roads in downtown was dicey as hell. Much respect to truck drivers that do this for a living. The rental process was easy and quick. Turn in was also easy. Only complaint about U-Haul in general is they advertise trucks for $39.95 a day; however expect the final bill to be a lot higher. Mine was $91 and I only had it for about five hours. Insurance (optional) and other fees really rack it up. Some notes about Pinnacle. They are right off busy 3rd Street. It is a real pain in the ass to turn left to get out of there. Also, dropping off a 26' truck back to their little parking area is also challenging. The staff treated me well. I would have no problems doing busy with them again.

Highly recommend to store your belongings somewhere else. We stored out furniture and belongings…read morehere while our house is being built. We started off paying $115 every month and by the time we left we were paying $188. Our place is still not finished but we went to retrieve something and found out there was a leak somewhere in our unit. We lost all of our furniture and belongings to mold. Not only that we pulled everything out and found mice droppings and that our stuff had been chewed on by mice. Not to mention we found German Roaches in our unit that infested our belongings. Some of our stuff even smelled like a dead animal. We had to get rid of over half of our stuff and they charged us another $75 to rent a U-Haul to move our stuff that was damaged in their facility. They are over priced and uncaring, don't waste your time here.

We have been customers for about six months. The staff is always friendly and helpful. The property…read moreis very clean and very secure. We would highly recommend and we will continue to give them our business now and in the future when needed.

I had been a customer with Coastal for over 5 years now and they've always been fantastic. When the…read moreownership turnover happened I did expect a price increase and after doing my research, the amount we were paying originally was quite the steal. The new ownership discounted our rate for a limited time to help the adjustment and we were happy to continue to support a small business. Even as we end our business relationship, the went above and beyond. We had to leave town unexpectedly and the crazy snow storm delayed us. They helped us out and extended us until we were able to get it all removed in a reasonable. Thank you Autumn and management and good luck!

Very clean facility and staff is very friendly and helpful! Trey and Autumn are spectacular people…read moreand very helpful. Highly recommend using them if in need of a storage unit.