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    Prime Time Nutrition

    2.6 (9 reviews)
    Closed • 8:00 am - 7:00 pm

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    10 months ago

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    4 years ago

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    4 years ago

    Nice customer service and great produce. Everything is great priced too! Thank you!!!

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    4 years ago

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    6 years ago

    This place is awesome... friendly staff and their products are fresh. This will be my new go to for my wic items.

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    6 years ago

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    12 years ago

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    8 years ago

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    Safeway - 4/14/24 Departments.

    Safeway

    2.5(322 reviews)
    1.6 mi
    •$$

    I have had a mixed experience here over a period of 25 years. I go early in the morning, so the…read moreshelves are well stocked and orderly, but the stockers have an unfortunate habit of leaving their carts in the middle of the aisles, though the manager was supposed to remind them not to do so. I understand that there was a lot of pilfering of cosmetic items, soaps, etc., but I'm not sure that locking them all up and requiring someone to be summoned to bring a key is the answer. The inconvenience and responsiveness is bad. I have stopped buying locked-away items and order them via Amazon Prime instead. My main problem is with the checkers. Most of the veteran checkers seem to have retired. Most of the checkers now are new and not well trained. Jackie and Cindy are good. Michelle is unfriendly and argumentative. The manager should instill in all his checkers the principle that "the customer is always right." It's not worth losing customers because the store becomes an unpleasant place to shop. The previous manager, Rachel, was very good in this regard. The new manager, Dirk, may not have had enough time to straighten things out. Another problem is that the checkers do not follow stated policies, and the manager does not ensure consistency. For example, there is a large sign on the front of every checkstand: "Prepare to show ID if you are under 30," but some checkers require birthdates from 40, 50, 60, 70, 80, and even 90 year olds. When I pointed out the sign, the checker didn't even read it and showed no interest in following store policy. More experienced checkers just put in a default number. Even Safeway headquarters confirms that checkers should not be requiring ID for obviously over-30 customers. This situation indicates bad management.

    I arrived at Safeway at about 5:15 on a Wednesday afternoon. Entered the parking lot from the…read moreCastro Valley Boulevard entrance and parked on that side. On the way into the store, I grabbed a shopping cart from a cart corral in the parking lot. Following behind another customer and her children, we found that the southernmost doors to the store were locked. No signage, just locked with customers inside. I knew they did this at night, after dark, but at 5:15 with bright sunlight outside? So we had to walk across the front of the store to the northern entrance. I was on a mission. One of my groups was having a potluck and I was going to bring something that no one had ever brought before. Ice cream! But to make it easy, no scooping, just sandwiches, drumsticks and fudge bars. It can be a crap shoot when buying ice cream from a supermarket. You don't know how well the ice cream has been handled. While the carton might feel solid, there's no way to tell if the ice cream has gone through temperature cycles. I did my best to make sure that the cartons that I chose felt solid. Pasteboard will often show signs of temperature deviations. I put them in my cart and rushed up to the checkstands. I got into a 15-items or less line with one customer being checked out and one other customer in front of me. Remember, all I have is ice cream. And of course, the first customer had questions that required the assistance of customer service. We finally got checked out and before I walked away, I asked the cashier if the south exit doors were locked as well. And she didn't know. According to her, whoever makes the decision just does it and doesn't inform staff. Maybe she's correct, maybe she isn't. I know that when I'm in a management or supervisory role, I always make it a point to let me staff know how to answer questions that customers might ask. Door locking should be set as policy with specific times on signage so the customers are aware. With consistency, customers with mobility issues will know which side of the parking lot they should park on. Ever since Safeway no longer owned Safeway (it's owned by Albertson's), customer service has practically disappeared. And I don't blame the employees, scheduling and training come from the top down. Yes, margins in the grocery industry are quite tough (I've worked in it), but squeezed margins when combined with decreasing customer satisfaction are a formula for disaster. And please, Safeway Customer Service, do not respond to my comments by asking me to fill out a form for more clarity so you can properly address my complaints. That's just creating more work for me. My comments are clear. Invest in some secret shopper reports to see what we, your customers, see and experience. Then make an investment to fix the problems.

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    Safeway - 4/14/24 Departments.

    4/14/24 Departments.

    Safeway - 4/14/24 Departments.

    4/14/24 Departments.

    Safeway - 4/14/24 Departments.

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    4/14/24 Departments.

    Prime Time Nutrition - grocery - Updated September 2026

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