The store is organized, well stocked & the employees are generally attentive and helpful. On our…read morelast trip, Omar Rogelio was especially helpful - welcoming, kind to our active toddler, resourceful with finding items & made our trip to get groceries extra pleasant!

Issue: Incredibly rude cashier Cashier: Baron…read moreTime: 6/21/26 at 2:57 PM. As I was paying for my groceries, Baron (gentleman with a rose tattoo on his ear) accused me of throwing my grocery bags in the bagging area. He asked me, "Would you like me to bag your groceries?" To which I said, "Yes please". He then said "Okay, well you threw your bags. Don't throw your bags if you want us to bag them because we are providing a service for you." I was confused because I 100% didn't think I threw my bags and also, it was 100% unintentional if it did seem aggressive. What Baron doesn't know is that I'm a big fan of Sprouts. I am friends with an ex-Sprouts store manager. I also recommended to the Mayor of Hayward himself that we should get a grocery store like Sprouts in Hayward. And I'm also friends with current Sprouts employees. I would never, ever be rude to a Sprouts employee. After I clarified with Baron how exactly I should place my bags, he then said, "There are cameras in the store." As if to threaten further action if I did this again. What was most embarrassing was there was another customer right next to me while this was going on. The good thing was that the other customer was smiling at me as if to say that he knew Baron was overreacting. I called the store manager on duty (Thomas) shortly after to report this behavior. I'm writing this review to ensure Baron gets this feedback.

Whenever I go in, I'm greeted with positive energy and overall welcomeness. They're prompt on…read moretaking my order and taking care of my business and satisfaction. Special shout out to McKay and Lili (my apologies if I misspelled any names) for helping me apply a discount coupon! There's also a really cool slide where the product slides down from upstairs and it makes me laugh inside every time.

I VISITED THIS LOCATION ON FRIDAY, JULY 3RD…read more This place is absolutely the WORST dispensary I have ever been to in California. Whoever the lady with pink hair is at the front should find another role that suits her disposition, customer service is not for her. She was rude, condescending and not helpful at all. I hope this was an off day for this location because there were so many issues inside and outside of the dispensary, it was unreal. 1. Security guard was on his phone until we walked up. Security looks at our identification and directs us to the lady with the pink hair. 2. There is cleaning equipment (shopvacs or cleaning machines?) in front of the concentrates case which made it difficult to look at the items. There were 2 cleaning people cleaning around the shelves and windows etc, we couldn't tell if they worked there or were a cleaning service until we asked if they could help us and was told they were not employees. 3. Pink hair, said she needed to make us profiles. She had my passport for quite sometime and DID NOT ENTER A PROFILE! 4. There were 3 budtenders behind the counter and one of them was on his phone. One of them was helping a customer, the other was standing there. No one approached us to see if we had questions or needed help. 4. The signage in the case was unclear and prompted questions. I stood in line, and the budtender was very nice. I asked my question then told him I was going back to the case to take a look at something else. I had another question, by now there were a few customers but the one bud tender was standing around on his phone. Pink hair had no customers. I approached her and asked if she could see if someone was available to help because I had a couple questions about items in the case. She told me I could "pop back in line" and someone would help me. The look on my face must have showed how I felt because I just stood in line and there was a budtender not helping anyone. I have never had this experience at any of the MANY dispensaries I have visited in this and other states. I asked if she could answer a question. She reluctantly came over. I asked about the signage, saying "last chance" I asked if these were expired or discounted items. She proceeded to tell me it was the last of the batches (which I understood) and some may be discounted but not like they used to be because "corporate says no" Very disrespectful of the company you work for to speak this way. At this point, I was still going to spend money here and went back to the line. I didn't get his name but he was tall with glasses and very pleasant. 5. There is a HUGE banner outside that says 30% off for first timers. I was a first timer. The bud tender asked if I had been to Nug before I said I THINK I may have gone to San Leandro years ago. He asked me to hold on and he checked something in the computer, he said I had no profile, I could go over to Pink hair and she could enter it. 6. I then went over to Pink hair who said I was not able to use the first time discount, I said I think I may have visited a location years ago but wasn't sure, (I have been to alot of storefronts. She said sorry, corporate wouldn't allow it. I then went back over to the budtender and told him she said no. His response was what, why? Pink hair begins yelling across the store (which has a handful of customers now that Corporate wasn't going to allow it) The budtender was very apologetic and appeared to confused by her behavior as well. 7. Let me stress the fact that I HAVE NO PROFILE ON FILE! At this point I decided to leave without purchasing, I was disrespected and belittled and would not be paying anyone to treat me this way. On the way out, Pink hair yells across the store "sorry, corporate won't allow it" Won't allow what, is my question??? I had no profile on file! To NUG management, please be aware of the way your staff treats customers. I just happened to stop in and check out the inventory at a new place on my drive home. YOU ARE NOT THE ONLY rodeo in town. With all the dispensaries in they Bay Area, you might want to tighten up! *A good review only goes so far most times, but a BAD REVIEW goes even further!*

Went to the check in line. I hadn't got an alert on my cell. I just wanted to make sure it had been…read morechecked in. She said everyis ready. You may go to the pick up line. It was several people in front of me. However, it want super fast. And I'm done. The young man that checked me out was very kind. A great big warm smile. Headed home. I'm so glad I'm taking care of me. While still taking care of my Mother and Daughter. I'm balancing life! Yeah Me!

Order ahead! (In…read moreapp if possible) Even when the line is long it moves quick I never wait too long, my last stay my husband had my prescription and list from the doctor by the time I was getting wheeled from surgery! Thank you KP Pharmacy!

I've been taking there vitamin for a few months and I really like them. I've been dealing with…read moremenopause symptoms for quite a while, I started taking two of the supplements to help ease the menopause symptoms and they have really helped me. I totally recommend all their vitamins.

I used to go to the store when it was in San Leandro. I loved talking to Linda. I found her in…read morerecent years in Castro Valley. I went into the store looking for chlorophyll , she was on the phone but I was greeted by a nice man in the store . I was ready to make the purchase but she never acknowledged me or gesture with a finger a wink or anything she just had me standing there. I think she could have said one moment to either me or the person she was speaking with. But nothing. I thanked the gentleman and left, she could have cared less.

I love Bath and Body Works....but I don't like it's located in Southland Mall...sadly, the place…read morehas changed drastically from when I worked in the mall and rarely go these days due to "riff raff" that ruin it for the rest of us. Now now don't get on my case...it is what it is....sad! In any case, this location is organized with friendly staff. Of course always best to visit when they first open to have a better shopping experience. Fortunately, Bath & Body Works was having a sale so bought a bunch of hand soaps, sanitizers as gifts for staff at a care home. My uncle has been there a month and wanted to say thank you for their kind care Great option for gifts! My favorite scent is Champagne Toast or any natural scent like citrus, eucalyptus as it's light, and not overly perfume-y since I tend to be sensitive to strong perfume scents. Guaranteed headache! Kudos to one staff member I'll assume is the manager as she "acted like a boss"...professional, efficient, friendly. She helped me exchange some items today (10/25/25, 11:35 am) and ensured I received my reward points. Thank you

It's a decently sized Bath & Body Works located inside a mall. I went during their winter…read moresemi-annual sale. Selection was alright, mostly some off season goods from the summer and some things from the Christmas season that didn't sell out. Other than that pickings were a bit slim and the shop itself was in a bit of a disarray, but it was towards the end of the night to be honest. I think my main issue was that it felt like the store had its heat cranked up SUPER hot. I was sweating like a pig and had to take off my sweater and started to feel ill. My boyfriend ended up carrying my purse and I even heard the workers complaining that there was something wrong. It was at least 10 degrees hotter inside the store than it was in the entire mall. Absolutely bizarre.

I was greeted upon entry. I knew what I wanted and headed over to that area. An associate walked…read moreover to me and asked if I needed help. I didn't at 1st, but then I decided to ask a question about hair color. I am not a cosmetologist. Brandi was so helpful and informative! She knew the color wheel, what colors cancels out others, etc. I felt like a student learning about products that would work best for the hair color I was trying to achieve (it worked).

The workers there are super friendly and helpful, the only downside is that there are a lot of…read moreitems always out of stock especially the hair dyes from ION. Other than that, this store is well organized and convenient especially if you want to get other shopping done, like Target, Lucky's or Ross!

Angel & Cynthia were super nice and informative with helping me pick products for my curly hair…read more Thank you!

I've been coming to this location for awhile. They generally have what I need and customer service…read moreis on point as well. They are willing to check inventory in other stores if they are out of stock in certain items. I appreciate their willingness to help and the well organized shelves in the store. Thanks Cosmoprof!

It's a smoke shop and they don't have vape pen battery replacement…read more Disappointing, I asked and they said no we don't have them maybe another smoke shop.

Great customer service. They treat me like family. They always have what I need and more in stock.read more