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Prime Time Nutrition

2.9 (8 reviews)
Closed 8:00 am - 7:00 pm

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1 year ago

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2 years ago

I appreciate all the assistance from Stephanie. Very nice and patient. She was very helpful.

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3 years ago

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3 years ago

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8 years ago

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8 years ago

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8 years ago

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Safeway

Safeway

2.5
(319 reviews)
2.5 mi
$$

With party city closing, we were searching for somewhere to fill up helium balloons for a birthday…read moreparty. Rosalie and her partner were so amazing with their help by filling up our third party balloons and even making sure the heights were adjusted properly. They wrapped them in trash bags so they wouldn't float up and block our vision in the car too. We were so impressed by their proactive and friendly service. They will be our go to for future parties.

I arrived at Safeway at about 5:15 on a Wednesday afternoon. Entered the parking lot from the…read moreCastro Valley Boulevard entrance and parked on that side. On the way into the store, I grabbed a shopping cart from a cart corral in the parking lot. Following behind another customer and her children, we found that the southernmost doors to the store were locked. No signage, just locked with customers inside. I knew they did this at night, after dark, but at 5:15 with bright sunlight outside? So we had to walk across the front of the store to the northern entrance. I was on a mission. One of my groups was having a potluck and I was going to bring something that no one had ever brought before. Ice cream! But to make it easy, no scooping, just sandwiches, drumsticks and fudge bars. It can be a crap shoot when buying ice cream from a supermarket. You don't know how well the ice cream has been handled. While the carton might feel solid, there's no way to tell if the ice cream has gone through temperature cycles. I did my best to make sure that the cartons that I chose felt solid. Pasteboard will often show signs of temperature deviations. I put them in my cart and rushed up to the checkstands. I got into a 15-items or less line with one customer being checked out and one other customer in front of me. Remember, all I have is ice cream. And of course, the first customer had questions that required the assistance of customer service. We finally got checked out and before I walked away, I asked the cashier if the south exit doors were locked as well. And she didn't know. According to her, whoever makes the decision just does it and doesn't inform staff. Maybe she's correct, maybe she isn't. I know that when I'm in a management or supervisory role, I always make it a point to let me staff know how to answer questions that customers might ask. Door locking should be set as policy with specific times on signage so the customers are aware. With consistency, customers with mobility issues will know which side of the parking lot they should park on. Ever since Safeway no longer owned Safeway (it's owned by Albertson's), customer service has practically disappeared. And I don't blame the employees, scheduling and training come from the top down. Yes, margins in the grocery industry are quite tough (I've worked in it), but squeezed margins when combined with decreasing customer satisfaction are a formula for disaster. And please, Safeway Customer Service, do not respond to my comments by asking me to fill out a form for more clarity so you can properly address my complaints. That's just creating more work for me. My comments are clear. Invest in some secret shopper reports to see what we, your customers, see and experience. Then make an investment to fix the problems.

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Prime Time Nutrition - healthmarkets - Updated July 2026

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