Granniehudson serving as the caregiver for her sister as she completes a procedure. This location…read moreis absolutely gorgeous - clean, professional, and inviting. Plenty of private room and space to wait for your loved one. as any business of this type, it's staffed by beautiful young women who don't need one iota of anything done to themselves, but have everything from duck lips, Botox, fillers and the works. It always cracks me up. Why? Because beauty and anti-aging sells! And they represent the product! These ladies, however, are as down-to-earth and sweet as possible. My sister claims that the experience is top-notch from top to bottom, and just sitting here waiting on her and talking to the staff, definitely confirms that!

I went to Allison for wrinkle relaxers. She listened to what I wanted and recommended Daxxify. I'm…read moreglad I went with her recommendation, because I LOVE the results. It treated my wrinkles while also looking very natural.

What a fantastic place! I was visiting a friend and we thought this would be good and we were so…read morepleased! Everyone was great! The space is cute! Can't wait to make this my stop always when I come to visit!

Really disappointed with my experience at Lorena Luca Spa. I received a promotional email…read moreencouraging me to book for October 28th at 2pm, so I did -- or at least I thought I did. Their system somehow scheduled the appointment for October 22nd instead, which I only discovered when a confirmation email arrived late in the morning that same day. Unfortunately, I didn't see it right away and was then charged a no-show fee for an appointment I never intended to book. It's really sad when a company makes an error and puts the blame on their customer instead of taking responsibility. I expected better service and accountability from a business that promotes itself as high-end. Definitely won't be booking here again.

Seriously the most relaxing facial you will ever get!! I have been going to Bre almost a year now…read moreand she has helped clear up my skin and recommended amazing products for me to incorporate within my skincare regimen. Bre is always knowledgeable with any questions I have for her and knows the best products for your skin type. The location itself is always clean and everything about the experience down to the smallest details is perfect. For example, I always leave with a cold water to hydrate and their playlist sets the right vibe for relaxation. I always look forward to my facials with Bre, I am so happy I found her!

The facial was excellent!!!! Bree was thorough, I felt like she truly listened to what my skin…read moreissues were and tailored the facial to this. She also did a great job suggesting a home care regimen without making me feel forced to buy any of their in-house products. She even wrote it out so I wouldn't forget. Since COVID I restricted all non-essential indoor visits but the precautions taken and the diligence to sanitize everything is above and beyond what is recommended so I felt totally comfortable the entire time I was there. I will definitely be back!

Another great experience at Synergy. I had the best facial I've ever had today with Riley. It was…read moreso relaxing -- like having a massage. My face felt great after -- so moisturized. Highly recommend the Revitalize facial.

Love this place! Such friendly and knowledgeable staff in a very clean environment. I've received…read moreseveral medical skincare treatments (chemical peels, etc) from Becca. She's incredible and has really helped improve my acne-prone skin. Other than treatment, the Synergy skincare products (really customized to your skin type) have done wonders for me! I cannot recommend enough

I had such a wonderful experience at this spa. The facial was truly outstanding, I could see and…read morefeel the results immediately. My skin felt incredibly clean, soft, and deeply hydrated, with a noticeable glow. The massage was just as impressive. The therapist was very attentive and made sure the pressure was exactly right throughout the session. They really focused on my problem areas and were able to relieve tension. I left feeling completely refreshed and pain-free. On top of that, the environment was beautiful, calm, quiet, and deeply relaxing. From the moment I walked in, I felt at ease. Overall, it was a fantastic experience, and I would highly recommend this spa to anyone looking to unwind and take great care of their skin and body

This was my first time going here. I am disappointed. I had never had a massage with someone…read morewalking on my back. Did not care for it. I honestly did not feel relaxed when I left, Felt more like a chiropractor visit. Paid extra for Gua Sha. The amount I paid was not worth it.

I got a gift certificate and chose the dermaplane and diamond glo facial. My skin is actually…read moreglowing. My very dry skin looks hydrated, feels soft and healthy with a little glow. I also purchased the tinted spf75 mineral sunblock and it evens out my skin tone. I've had facial treatments at other places and have never had this result. If you're going to an event or just want to look your best, this is a great treatment. It took 1.5 hours and was so relaxing, I almost fell asleep! Meaghan at the front desk was so helpful and my Aesthetician Corina was amazing. I want to add that I went on a Wednesday and what a treat to break up the work day/week.

Amanda is amazing for all things med spa related!! Very knowledgeable and doesn't oversellread more

Although it is at least clean, and the top injector Stacie is very experienced, the staff are…read moreyoung, uneducated in rules of society, older Americans and the disabled. I had been receiving Botox from this location in Cary for about 1.6 years. I was a steady customer. I spent a great deal of money. I became hospitalized for 4 months as a client over 65. During the last year, I had to cancel several days before on just 3 occasions, and on one occasion, the day before, rushed by ambulance to WakeMed. EVERY time I called as a professional courtesy, the most recent, one of the untrained young girls literally said to me, "hold and I'll see if we can cancel you!" I replied "excuse me? What does that even MEAN? I'm in the ER! Should I contact my attorney?" I was punctual as always to my last appointment. As I went to make my next appointment, happily saying "I thought I was over the critical time where I could die".. INSTEAD of CONCERN, empathy or acknowledgment, either the first untrained employee or another untrained employee NOT ONLY demanded $50 upfront "in case I cancelled my next appointment"!, but NONE of the staff employees offered ZERO concern or acknowledgment!!! I was flabbergasted! As a Duke University Chemistry professor and neurologist on sabbatical, I asked "are you familiar with the American with Disabilities laws? Are you familiar with the empirical fact that I've NEVER been a 'no show"?.. that even in the ER I was professional enough to call?" I stated "I won't be back." In addition, my pattern as an established client is once a month with a $140 budget. On EVERY OCCASION Stacie would make me EXTREMELY UNCOMFORTABLE and would purposely attempt to elicit more money by stating- with a very over concerned coercion, "You know.. because you get such low amounts that this won't hold unless you purchase X amount of units!" As I have been receiving Botox for a staggering 35 YEARS, I was aware of this fact and had to repeat again, and again and again, "I'm so sorry to disappoint you-as I'm disabled until I heal, this is the most I can do every month!" This is the ONE thing I do for myself. It should be a day/event of peace and joy. Instead, I left each session sad, embarrassed and purposefully insulted and demeaned. In addition, Stacie informed me "she couldn't inject me anymore as she was now only going to work on 'top-tier' customers!!" I wouldn't send my enemy to this place! It's hilarious to see uneducated, unattractive front reception employees try to pose as authoritarian figures to an MD, who was temporarily quite disabled in recovery.

I've been seeing Kelly for almost a year now, and I truly can't say enough good things. Not only is…read moreshe warm, welcoming, and incredibly kind, but she also brings a level of knowledge and professionalism that sets her apart. From the very first appointment, she took the time to understand my skin and its needs, recommending treatments and products that have genuinely made a HUGE difference in my skin. She has an amazing eye for what your skin needs based on your goals. She also has a long-term approach to skincare, which I LOVE, and I've never once felt pushed toward unnecessary treatments--which is one of my biggest pet peeves! I feel confident and cared for every time I walk out of her treatment room, and truly enjoy our conversations during our sessions. If you're looking for someone who is not only kind but also deeply knowledgeable and results-driven, I cannot recommend Kelly enough!

I HAVE DOUND ME A NEW WAXICIAN!! McKenzie W. Did such a great job, as painless as it gets. She was…read moreengaging with me w a warm aura, very kind.. and made me feel comfortable. I have scheduled my next appointment in advance! If you're looking for a new wax lady, she's it! The Retreat overall is such a beautiful place w kind souls and very relaxing. Durham has a gem.

Their brand is smugness and condescension. More like "the abuse" and not "the retreat." I'm sorry…read moreto say they have lost my business forever and I can never recommend in the future. The attitude of the person I dealt with makes me never want to go again. My family has paid for a half dozen services and yet there is no thought to a long term relationship. Transactional thinking that will cost them. They are actually just around the corner from me and I would have considered making this a more regular stop, but one interaction has cost them a lifetime of business.