Our garage door had both cables come off of the spools and our door was about 2 feet off of the ground and would not go up or down. It was a Saturday and I called the other local garage door companies around Erie and either couldn't come out until the next day, or didn't pickup the phone for my call. I then called Primos, and I am so happy I did. Toby picked up my call right away and came out to take care of the door within the hour. Toby was very friendly, professional, and did a great job getting my garage door working again. I would highly recommend over any other garage door provider in the area. Thanks again Toby! read more

Summary: If you need a new garage door installed and what's most important to you is price, consider Primos. If you want your project to be completed on time instead of taking three times as long as estimated, or a company that has proactive communication, consider going with another company. More details: I give Primos three stars for having the most competitive pricing compared to the other quotes I got, and doing a good job on the day of install (the installer arrived on time, was professional, finished the job in one day, and the door looks great). I had to deduct the other two stars because: - The project took three times as long as estimated. When I got the quote, I was told to expect the door to arrive in 4-6 weeks. Instead it took more than three months. Although I was told the delay was due to the door manufacturer, I would hope that a garage door company would work with a more reliable supplier that delivers on time. - The company did not have proactive communication. I had to ask where my door was after 6 weeks, if it had been inspected after it arrived, and once it was, to actually complete the install. I guess you could say all's well that ends well, but the time from quote to completion was kind of frustrating. read more

Primos Garage Door - The finished product. - Garage Door Services Near Me - Lafayette, Colorado

Primos seemed like a good company, so we had them install and paint a new garage door for us. A year later the paint is fully peeling off the garage door, and despite bringing it up to them they refuse to do anything about it. They just keep making up excuses for why it may have happened, when it seems pretty obvious they didn't prime it right. Stay away from these jokers if you want something that lasts longer than a year. EDIT: So after talking to them for awhile they just keep trying to gaslight me about it being "normal" for paint to only last a year on a "south facing" garage. If you expect paint on your garage to last longer than a year, and don't want to be gaslit, then avoid these people. read more

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Arrive late to appointment. Overpriced quote. Charged $50 late fee for $50.25 trip charge because I didn't get it paid with in 4 hour window. Terrible customer service and over priced. read more

Primos tried to charge me over $500 to reset my door after a cable came off, which took the tech 30 min. Tried to tell me "We charge for the service, then we charge labor for performing the service". Ended up negotiating to $300, and that's a lot for 30 min of work, but I just wanted it done and I already had to pay the trip charge. They also offer to give you a discount for a positive review w/photo. I will never do business with Primos ever again. EDIT: The reply by the owner is full of lies. The tech took exactly 30 min. I never tried to fix it myself. These folks are profiteers and scammers. read more

Primos Garage Door - Garage Door Services Near Me - Lafayette, Colorado

The owner here was rude and tried to intimidate me by telling me if I wrote this review that they would attack my company with a bad review even though they've never done business with my company. They also won't talk to women about pricing they only want to talk to their husbands. Be careful, they lied about the state of our door and tried to charge us twice as much as others in the area who all have awesome reviews. I decided not to be intimidated by their promise to retaliate if I left a bad review because people should know what they are getting into and they, Primo's should be kind and nice to their perspective clients! I'd never use them again! Do NOT TRUST THEIR SUPER HIGH PRICING! And when they tell you that your door might fall and land on your head, they are just trying to push you to spend 2X what you need to spend on your garage door. We used them in the past and they didn't even clean up after themselves, I still have the parts in my garage they left behind! I bet they paid for their reviews cause I just can't believe how they treated me when I was ready to pay their super high pricing, before I saw their truth! Also, supposedly they are all local, but when I called an over seas operator picked up and had no idea about their business, they simply lied about EVERYTHING! read more

I am an single elderly female and had my garage door opener fail to operate. I contacted Primos Garage Doors to get the help I needed. I was so grateful that even the owner Toby Perez came out to my home on a holiday and preformed the repair I needed to get my garage door working again. He was very timely as well. I cannot express my appreciation for the great service and quality work that was done. Way to go Primos and thank you Mr. Perez. What a blessing to work with am organization that exabits professionalism and integrity! Suzan Weir read more

Excellent customer service and experience. I called on a Saturday evening (after the garage wheels became misaligned). After I provided them with my information, I received a text letting me know who the attending technician would be. Not long after that, the attending technician called to verify if it was an emergency or an appointment. The technician provided me with options so I could make the best decision. Once I confirmed it was an emergency, the technician immediately headed to our home. The technician (Aaron) was kind, professional, and knowledgeable and provided recommendations for the current repair and maintenance. The garage is working again, and we will call again for any future support or purchases. I highly recommend it. read more

Oh my goodness, Primos is AMAZING! My day was ruined when according to my daughter, I pressed my car's garage door opener a second time while backing out causing a collision with the lower door panel. The door frame was so bent the door would no longer close. And with all the recent thefts in Boulder since COVID, I was uncomfortable leaving the house with the garage open. I called Primos, and Toby had Jose out to fix it in HALF AN HOUR! Jose is a fantastic human being and a skilled repairman who had my door back up and running in an hour. In fact, he made adjustments to other parts of my garage door opener so it works EVEN BETTER than before I hit it. He even replaced the light bulbs in the motor casing and reattached some loose door trim! THEN, I get on the phone with Toby the owner who waved the fees for such a small repair. I then had to practically tackle Jose and place him in a sleeper hold to stuff some cash into his shirt pocket because I was overflowing with such gratitude. Experiences like these restore your faith in humanity. I will always use and recommend Primos to my friends and family in the future. They have just created a customer for life. Thank you Toby and Jose! read more

Primos Garage Door - Dent from car antenna collision - Garage Door Services Near Me - Lafayette, Colorado

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I got the doors I wanted plus an upgraded opener and installation all done within the morning before lunch and I couldn't be happier. read more

Primos Garage Door - Garage Door Services Near Me - Lafayette, Colorado

We came home last night and closed the garage with no problem. About two minutes later, we heard a loud pinging sound. We weren't sure what happened and went out to investigate and the garage door would no longer open. I called Primos, it was about 8 PM at night. They called me right back and came out the next morning and fixed everything. Turns out we had two broken springs! Service was quick and extremely professional. Would recommend this company to anyone who needs garage service!! read more

This is the second time I have used Primo's to fix my garage door. It was very easy to get an appointment. Two guys, Aaron and Joseph showed up and they fixed and adjusted the door within a half hour. They were wonderful to work with, and were very personable. Highly recommend! read more

This company is truly scamming their customers. They wanted $3800 for repairs. That seemed high to us, so we contacted the manufacturer of our garage door directly and low and behold - full repair for $1200!! DO NOT USE THIS COMPANY! They are greedy and overcharge their customers by exorbitant amounts. read more

I contacted Primos in January. Since then they have been out twice to measure for my garage door repair, becuase they lost the first order. I have had to contact them every month to learn the status of my repair- THEY HAVE NEVER CALLED ME! 5 months and counting- do yourself a favor and go elsewhere read more

I had a garage door emergency on a Friday night with a busy weekend ahead of me. Called Primos and Toby was here within an hour. Fixed my door in another hour. Huge relief! read more

Our cheap builder grade garage door needed to be replaced and Aaron explained everything and answered all my questions. Scheduled 2 days later and replaced in the same day! read more

Super prompt service. Toby was amazing to work with. He managed to get our garage door fixed on the same day and it was a Saturday! Highly recommend Primos and Toby read more

As someone who uses my garage door as the main access to my home I was devastated when it stoped working last week. I reached out to Primos and had an appointment the next day for a tech to come out and diagnose and fix the problem. They showed up on time with a pleasant and helpful attitude. Having three kids the tech Aaron also did a great job happily working while they asked endless questions. They were able to fix my issue quickly and answer any questions I had regarding the process. On top of fixing my broken spring Aaron did some preventative maintenance greasing up all the parts that needed it and tightening the chain. I will continue to use them for all my garage door needs in the future. Thank you again for the great service. read more

Our garage door spring snapped on Monday afternoon. I called Primos and Toby showed up an hour later, determined the problem and said he would be back in the morning. (Also gave me a spot on estimate). He showed up first thin Tuesday and in 45 minutes, all was fixed. I have already recommended Primos to several of our neighbors and highly recommend them to anyone here looking for timely, great service at a fair price. Jerry weaver read more

I was scheduled to be home for an estimate between 5 and 6pm. Got home at 4:50pm. Technician showed up at 4:45pm and left since I wasn't home. He thought it was okay to not wait until 5pm. Assumed I could reschedule and wait another hour between 6:30 and 7:30pm. Called the company a couple times. Was told the owner would reach out. That person did not. So, I guess Primos believes it's good business practice to schedule an hour window with a potential client, and only the client needs to keep their commitment to that window. read more

Toby was very professional and did a fantastic job. My new garage motor runs smoothly and looks great!

The double garage door on our recently built house got jammed mostly open late on a Friday and I called all around trying to get it fixed quickly. He was able to be there within an hour and fix the cable that night so it would close, and then come back for repairs the next day. Cost was very reasonable (even though it was an emergency type call) and he pointed out quite a few things not done well by the builder that we could improve now or in the future. Also tried replacing just the logic board on the motor rather than a whole new unit, refreshing versus just pushing to sell/replace everything. In the end the door was not only fixed but way smoother and quieter than it was even when the house was brand new! Great service and knows exactly what he's doing. read more

Our garage door broke on a Saturday. We were in a pinch because I was leaving out of town and needed a quick service. Toby came right over to help with quality work! This family owned business is amazing, and you can't find this kind of service from Lowe's or Home Depot. Thanks Toby, Nate read more

My garage door was not operating properly, so I called Toby at Primos and he had availability to come out that day to look at my door. He was prompt, quick, and fix my door immediately. For prompt quality service, I would definitely recommend Primos read more

Amazing service! I called and they were able to install a door the same day! On top of that the price they quoted for and insulated door was cheaper than the competitors cheap uninsulated door! Total install time was less than 2 hours and they replaced items that I didn't even request to be replaced at no additional cost! The owner is a very down to earth guy and extremely polite! Hands down the best customer service and workmanship I have seen out of a company in recent years! read more

Primos have installed a door for my daughter, a few friends and me. The attention to detail and quality is wonderful. I believe you truly know how good a company is when you are dealing with a problem. Recently my door refused to close and was making quite a racket. I was leaving town so I needed service. They came out in a few hours and fixed both problems. AND this all happened when my husband was recuperating from surgery. He was home alone and not able to answer the door. They were willing to do the work and not disturb him - thus making it much easier. That is the mark of good service. read more

I highly recommend PGD! They came out immediately when my garage door wouldn't open and fixed it right away. Toby is friendly, knowledgeable and frankly just a good human being. Use Primos and you'll be happy you did. read more

My garage door broke; called these guys and they were out within one hour, and fixed it quickly. They are professional, kind, and efficient. Also very reasonable prices. A++++ read more

Wasted 5 hours and cost me canceling other installer because they could do it sooner but that never happened. None of them are professional at all they just want you to buy the products they sell and KNOW how to install. They only know /sell lift master and chamberlains that's it. read more