Predatory Towing I had an appointment at 1:30 PM at a commerce center and parked under a sign that stated: "No overnight parking along guard rail. Violators may be towed at vehicle owner's expense." This was during the middle of the day, not overnight. The "private parking" signs are not located where I parked, and those signs apply to tenants or customers receiving services. Another sign I later saw mentioned unauthorized vehicles, which did not apply to me. While speaking with the mechanic, I described my vehicle and he responded, "the car on the tow truck." I said no, then realized my car was already hooked up. I ran up the hill to the tow operator, who stated I did not have a permit. I explained I was a customer receiving service and was not parked in a permit-only area. Despite this, I was forced to pay $175 to retrieve my vehicle. Both mechanics and the store manager attempted to intervene on my behalf. The manager stated, "It wasn't even five minutes ,you had to be watching," and both mechanics said, "You can't keep doing this to our customers." When I explained the situation to the person processing my payment, I was told there was nothing they could do. I later called the towing company again to explain the situation and was told the same. Only after stating that I believed the tow was illegal did I get told a manager would call me back, which never happened. The tow receipt did not list a reason for the tow, and the recorded time was 1:42 PM, further supporting how quickly and unfairly this occurred. I have since reported this incident to the police and notified consumer protection agencies. I strongly caution others, especially customers receiving services in this area, to be extremely careful, as you can see the reviews already. read more

Prince Georges Towing - worker towing me - Towing Near Me - Beltsville, Maryland

ABSOLUTELY HORRIBLE customer service!!!!!!!! STAY AWAY from this TOWING COMPANY!!!! Family member got into an accident and not knowing this tow company picked up her car from the scene.. the next day we went to pick up her belongings and when asked if we could take the tags for the vehicle the VERY RUDE GENTLEMAN did such a poor job of explaining to the point where he threatened to call the cops on us and when asked to show us his policy so we can further understand he was very argumentative and made my mother in law start shedding tears!!!! I tried calling and he was very rude over the phone!! Hanged up on me multiple times and did not want to provide me any of his information like NAME or any MANAGER that I could speak with!! VERY VERY UNPROFESSIONAL!!!! read more

Prince Georges Towing - Towing Near Me - Beltsville, Maryland

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This towing company is the absolute WORST! They forced my mechanic to pay to release a truck that was disabled due to having the wrong key. I hope my review helps them to lose more than they charged him. They suck!!! Choose ANY other tow company. I'm sure you will receive better service elsewhere. read more

Prince Georges Towing - Worst tow company ever! - Towing Near Me - Beltsville, Maryland

This is the worst towing company! They come to residential neighborhoods and prey on residents looking for bogus reasons to tow our cars! This company is disgusting ! The staff is rude and they are stealing people cars and money! read more

This company gets a triple zero rating. I was dropping off food to my daughter (who was visiting from out of town) and no visitor parking available. I am handicapped and can't do a lot of walking. I heard a loud noise, and we all went outside to find the tow truck with its lights out trying to tow my vehicle from very awkward position. The driver wanted money and when we paid, he started lowering my car and we kept hearing a strange loud noise. The driver left immediately. We went to get into my truck and the brake pedal went all the way down to the floor. We got out to examine and discovered that rotor was cracked in half and protruding through the rim. I called the company and the police. The Officer did a report as vandalism and gave me a report number. The Officer spoke with a dispatcher who appeared to try to justify the driver's action saying why didn't we say something when the driver was there? I told her that we couldn't have known this as it was apparent when we went to leave. The company makes you go all the way to Beltsville Md to fill out the damage report. The dispatcher provided the Officer with a tag number that did not register when the Officer called it in!!! It took 3 hours for me to get back home with a tow from another company!!! These predatory practices need to be reported to higher authorities and that is what I am going to do! It appears that the tags are not valid on the tow truck. Why did he turn off his truck lights? This is not the behavior of someone that is doing activities according to the law. They appear to have "snatch man" practices. The tow truck driver that I called to tow the vehicle was ultra professional!! Even if you are parking in an area that is restricted, this company has no right to damage your vehicle! read more

they cant even do their job right, they left my car like that without even trying to contact me my bumper was laying in the middle of the street 0/10 wack read more

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Illegally keeping people's vehicles and asking for thousands of dollars. When called to inquire about the belongings in the car, the lady who answered the phone was extremely unprofessional and nasty. Instead of answering my questions she proceeded to laugh as if this or her job was a joke. You would think a BUSINESS would conduct itself in that matter instead of laughing and mistreating customers but based on the multiple negative reviews I can see this business obviously doesn't care about its customers. Besides the terrible attitude of their employees, they also have no website with any information I was told on the last 3-4 times I have called and was told something different each time. So instead of answering what I was asking, I was directed to "read the policy on the website" that makes zero sense. What did make sense was reading the yelp reviews and seeing years worth of other people having their car damaged while getting ILLEGALLY TOWED, similar situations to my experience, and a bunch of other things that makes me wonder how this business is still operating. read more

Predatory towing they need to be shut down and licensing removed They illegally towed my car for a handicap space that had been painted over that is no longer a handicap space The office staff is rude and they take joy in taking peoples money read more

tried to tow a registered car out of a paid private parking spot purchased with the house and would not drop the vehicle until paid him cash. This is equivalent to going on to someone's driveway randomly and trying to take their car off of their property. I see why they are graded "F" by the BBB. read more

Let me tell y'all how PrinceGeorge's Towing Co are some crooks. My mother's car was towed 3 times illegally from her complex that she has been at for over 15 years. Tonight being the 4th. They only had tonight and 1 other time documented because the others times she paid cash to get it out. Also, not only did they not bring her car back, I had to take her up there and drive her car off the lot because apparently there was no drivers, but they had drivers to tow her car. It's the holidays. Stay close with your family members because the crooks are out and not playing fair. And no she did not have to pay tonight; she made sure of that. read more

They illegally tow cars (violate complex visiting rules), lie on their reports about when they take cars and when they drop off at the towing place and they drive reckless and damage cars. They need to be sued and shut down read more

I hope the zero rating shows up, if you ever want your vehicle back never, and I mean never, call this company. The police called this company and I am appalled, they go out of their way to make sure you cannot get into your vehicle or even sign it over to insurance, having policies claimed to be by police, which is a lie. I've spoken with the county I was towed in and they know of no policy that this company is claiming. If you ever want you vehicle back, never use this company read more

Literally just left here, my apartment complex uses them and don't inform anybody with no sign or anything of the company, have to go online and place your plate info in on the md gov site. They towed my car once I came home from thanksgiving dinner due to my parking pass falling down. Even though the complex has our license plates information we are not protected, once I paid the $175 fee and got in the gate to get my car the asshole that constantly circles our complex each night I made eye contact with this piece of sh** he had another car on his truck dropped the car in front of my car and drove out of the gate. I will be complaining to my complex about this place like many other residents have already and will be informing them about my notice to vacate in the next 2 months read more

This tow truck company is the worst, they're are out to tow anything with 4 wheels on it. To make money. They're literally towing Commercial vehicles if you're moving of course the commercial vehicle will have a logo on it to show there tow truck driver it's a moving vehicle not a personal car then they told me I have to pay $175.00 to get it back and there dispatcher have no authority to release a vehicle in this circumstance unless I pay. Then they' have no manager to answer the phone for there dispatcher for situations like this. I'm beyond pissed about this entire tow. They're the worst company out here if you see there tow trucks move you vehicle. read more

If you see the reviews you already know. They move cars into other parking a spots and then tow them. I believe someone's setting up a lawsuit against them, but I'm unsure. read more

No only I was parked in friend's place where I have parked multiple times. A blank space, non reserved. Visiting for a hour. Permit parking for certain spaces and emergency spaces. No visitor parking area or sticker since there's no main office. These low life scum decide to tow my car for no apparent reason, when I know other cars are there parked in marked spaces they shouldn't. It should be illogic this practice they take care off, specially take cars so far into the middle of nowhere where is hard to access. These days are numbers for these types of shady business, mark my words. read more

Basically a bunch of buzzards using the guise of private businesses to enable their predatory towing practices. I was towed despite having a guest pass. I thought the entire back row of the place was guest parking. Apparently there are signs though. But I was low hanging fruit. I had a guest pass; predatory all the way!! read more

Rude and disorganized staff. I just got a new car through Vroom delivered to my apartment, and my new car was towed since I had not received a new sticker with the leasing office just yet since the vehicle is awaiting an inspection and within the 7-day return window. A rep. at the company told me that my leasing office could call to waive the towing fee, and when I called back to confirm this, a rude rep. answered and said that she will share with the team that that's not the case. The tow truck is not consistent with the cars they tow because there are countless vehicles that do not have stickers in the parking lot, and I'm an actual resident at the complex! read more

This company tow's vehicles for know reason. I have had previous run in's with them , where i had to be refunded because they towed my vehicle. So now when they come to my townhouse community they try and get my vehicle for any little thing. Today they towed my truck for part of my bumper being in the yellow fire lane. Not the car but my rear bumper over the yellow line. I will be fighting this one as well. read more

"If a payment is made on account of an agreement, the person receiving the payment shall give the buyer on his request, or, if payment is made in cash, without request, a complete written receipt for the payment." 1/5 stars for the sake of this rating system but, Lord knows if I could give them a zero, I would. Pathetic excuse for a business. Disrespectful and rude over the phone. Refused sending me a receipt for a payment I made for my car that was parked in front of MY HOME to be released. I asked for receipt on scene, the person driving the tow truck tells me to call the tow office for a receipt. I recommended sending me a receipt through email and the person over the phone refused the recommendation, then suggested that I come in to pick up a receipt. I suggested leaving a message for the manager or taking down an email to send a receipt whenever they return. Of course, the person over the phone again refused my recommendation after taking down my full credit card number, expiration date, and CVV for payment. For reiteration, a representation of this company, suggested that I, after returning from work to my home, should drive to their establishment to pick up a receipt after they drove to MY complex and charged me money to release my car. No thoughtfulness, no couth, no professionalism in their approach to doing such a shameful, useless line of work. Last recommendation, if you want to go around charging people money for whatever service to the world you think you're providing, drive YOURSELF to an office depot, a staples, a target, and purchase a receipt book. read more

I wanted to leave a positive review due to the kindness of this company. My car was towed due to a misunderstanding at my apartment complex. They started repainting parking spots to make some "reserved" without due notice to residents. My car was towed overnight for parking in a new reserved parking spot unknowingly and when I called and explained the situation to Prince George's Towing, they were sympathetic and lowered the fee by $110. When I picked up my car, he (I wish I knew his name!) was just as nice and honored the price I was given over the phone. Additionally my debit card fell out of my pocket and into the driver's seat and it was still there when I went to pick it up. I had a great experience despite the bad start to my day. Thank you. read more

ZERO STARS! This week Prince George Towing and Recovery repossessed my rental car legally parked in a visitor parking spot at 2:07AM. At around 3AM, my husband discovered that my rental car was missing from the parking lot and was able to find the towing phone number. I called and spoke to a lady who informed me that my car cannot be parked in a visitor spot after 9PM. She told me to refer to my rental contract, NOWHERE in my contract does it state we cannot park in the visitor parking spot. It's a VISITOR parking spot for a reason. And mind you it was not parked in that spot for days but about 6 hours as we had just got home from a road trip. I have lived at this property for over two years and in those two years have had visitors stay over and park in the visitor spot without issue. The only resolution offered was for us to awake our kids and haul them to pick up my rental car at 4AM, which was a school night and pay $175! When we arrived to the towing company, the lady at the window was very short and rude and eventually slammed the window in my face as I was expressing how illegal the actions of this towing company are. This is not a company, they are a shameful bunch of thieves who steal peoples cars while they sleep. This company is criminal! read more

scavengers for coin ! hate it here. my car was stolen had a police report and all, still tried to charge a fee stated "we gotta get our money too" lol skinniest response i ever heard in my life, maybe if they were a little more reasonable when it came to these circumstances it would've been a better review but the fact that all the reviews are bad speaks volume on top of that, they had they kid at work on a wednesday at 2 like i see why y'all need the coin but i guess #supportblackownedbusiness read more

Great staff and professional treatment. Tom was understanding to my situation and helped out! Thanks

This is the worst most incompetent towing company. they went out of their way to tow my vehicle leaving me hugely inconvenienced. i'm involving my attorney. read more

Towed my vehicle TWICE with VALID parking permit DISPLAYED IN THE WINDOW. First time had to argue to avoid paying for THEIR mistake, second time was forced to pay for another mistake. Will be going to court. Place filled with a-holes waiting to hang up on you. Even contacted the leasing manager at my apartment community and they hung up on her several times also. These people are complete scum. Update: 3 months later and our apartment complex decided to get rid of this company due to the number of complaints and bad service. Thank goodness! read more

This Prince Georges Towing service is a business that should not exist. Just this one sentence is enough. They towed my car even though I had a valid parking permit. They don't accept their fault and don't apologize at all. Because of this horrible one, I wasted my money and time. In addition my car got some problems like battery warning. I think many people feel same as me. If you are looking for a towing service, avoid this one. read more

Very bad people they towed my car even do I have current stickers for the complex were I live the explanation of the manager was ridiculous full of lies read more

The workers are nasty and rude! They unrightfully towed my car. I went to go get it and asked them why and the guy who towed my car got an attitude and blocked my car in with another car and left! I had to maneuver my way out once I paid and try not to hit another car- they're so rude and need to be shut the hell down! read more

They steal the money of hard working people. I am also pretty sure they quote the wrong amount over the phone.

kind, professional, answered all of our questions, kept our car safe until we could get it towed back to miami with our insurance and fairly priced read more

They towed my car and failed to notify my apartment. I had to question the call rep, however, she does not understand the reason for not notifying my apartment. This is absolutely terrible. read more

Bullshit company towed my car while it was legally parked at my condi and said i had unauthorized parking with no permit and unauthorized registration while my car had dealer plates on it but i will make sure this company closes its doors for good read more

Prince Georges Towing - Towing Near Me - Beltsville, Maryland

(POSTING THIS FOR A FRIEND, HE DOES NOT HAVE YELP, BUT I FELT HIS STORY NEEDED TO BE HEARD, THESE ARE HIS WORDS) My problem with Prince George's Towing is that they did not follow their business policy for storage fees, instead they try to maneuver around their policy. My car was towed by this company which I do not have a problem with at all. The towing fee is $175. It goes up to $225, and extra $50 if you go past the 24 hour time frame to pick up the vehicle. Now, my car was towed at 2:33 AM on Saturday, November 11, 2017. I am supposed to pick it up by 2:33 AM on Sunday, November 12, 2017. I had a double shift that Saturday going into Sunday night, so I could get the money to pay for the towing fee. I take the Uber to Prince George's Towing, and I am luck enough to arrive there at 2:20 AM, however, there is no employee available to help me. So, I call the business, and someone over the phone tells me that the individual will be coming soon to help me, but he's currently towing other cars. I wait for about 20 minutes until 2:40 AM, it is now past the time and the system automatically jumps the price to an extra $50, $225 in total. I have to pay the whole fee, in order to, get my car back, but I'm told that I can get a refund if I contact management between Monday & Friday, and the individual who was finalizing my payment would vouch for me to confirm that I came on time. So, I call management that following Wednesday to get the refund back, yet he tells me that because I came 13 minutes before the expiration time, I cannot get my refund. He went on to mention that if it was 30 or 45 minutes, then it would have been okay. He alluded to the fact that because I came at that time, it is my fault but I told him that I was at work, and I couldn't come as early as I would like. He did not care and did not want to follow their 24 hour policy for storage fees, so he decided to be petty. The most disrespectful part of this customer service charade, there was a lack of empathy of the situation, and he felt the need to be greedy to get as much money as possible out of me. It is ridiculous to see a towing company make thousands of dollars every month from taking cars to really want an extra $50 out of a college student struggling already to pay for rent. This business is heartless and worthless, and should be out of business because they have zero integrity. WILL BE TAKING THIS MATTER TO CIVIL COURT! read more

We were visiting our daughter at Parkside Apartments and got a parking pass from one of the desk attendants, and parked in the visitors space. It was 5:45pm. 1.5 hours later, we came outside and our car was gone. Prince George's Towing confirmed over the phone that they'd taken our car, and I asked politely about why, when there was a parking pass in full display on the rearview mirror. The woman was extremely rude and told me it was backwards, so they had full right to tow the car. The date and validation were clearly visible from a driver or passenger window, yet they insisted that because it was backwards, we had to pay $175 to get our car back. Parkside Apartments has so far not been helpful in resolving this matter. Prince George's Towing is a criminal organization, and anyone contracting with them should think twice--it will hurt your business. We are not renewing the apartment lease with Parkside Apartments because of the difficulty we've faced when trying to visit our daughter. read more

Towed our car from Brook Mill condo on 9/6 because we had a visitors permit and had parked in a "regular" resident space. Okay, so we paid the $175, but when we went to drive off, the car was not drivable, it was making a loud noise, we got down the street and returned to the towing place; so we returned to PG towing and told them this was a problem. We completed a Damage Claim form and the manager Rolanda Ford said she would follow up with us. We had to have the car towed to a mechanic and turns out, when they towed the car , they must of towed by the stabilizer bar, bushings had been pulled out of the retainers. Cost $125 to repair. We are asking for them to pay for damage they caused when they towed. We have made multiple calls to the manager and I have gone by PG towing 4 times AND still no return call from the manager, I have asked for the owners name and number and no one who works there seems to know. So we will be taking the case to court. I am done attempting to reach out to them. This happened on Sept 6, 2022, its Oct 11th and no return call from them. They will avoid you and lie. And they are predator towers for sure. Residents have caught them trying to hook up a car 10 minutes before the curfew time of 11pm. read more

I had a pass for my apartment complex's parking garage, but these idiots towed me anyways. Needed my car that day so I said fuck it and shelled out the $117 to get it back. Luckily I realized I was towed the day they did it, because I had no way of knowing until I realized my car was missing, and if I hadn't I would've been charged another $100 for overnight fees. TL;DR - fuck these pricks read more

The customer service rep was extremely rude and unprofessional. She hung up on me for no apparent reason, before our conversation was over. When I called back to confirm the type payment accepted, she refused to talk to me by hanging up each time after me only saying, "Hello." read more

They are HORRIBLE! I plan on putting them on blast on my radio broadcast this coming Friday, November 3, 2017! I have been parking in the SAME handicapped parking space for more than 9 years (NINE YEARS). There is NO way they do not know that I have a handicapped handtag. The one night I forgot (so they say, but where my HP hang tag was found inside my vehicle...no way I left it there). my car was towed. I suspect it was retaliation because I recently got into it with one of their tow drivers...bad facial skin and stringy black hair, for getting set to tow cars when clearly the written instructions said that towing would be suspended for a week. When I got to the tow yard, that same stringy haired b_ _ _ _ _ _, moved his tow truck and tried to block me in the tow yard, then disappeared. If it had not been for my driving skills, I would've been stuck like chuck. As soon as I was out of the yard, that dirty looking stringy haired b_ _ _ _ _ _, appeared from nowhere, and pulled that truck out. These people are predators, and want to make a quick buck! I needed my car immediately to go to work so I had to take Uber to pick my car up. Plus, the people who answer the phones are rude! Eek! Me thinks not... they need to get a negative rating...period. If I thought that picketing that place would be helpful, I'd do it, but its in the middle of nowhere and nobody would see the picket/protest. read more

The owner was so helpful. He came out to meet us at the hospital so we could follow him to where my daughter's car had been towed. That way we were done with everything in the same night and could just go home to rest. Highly recommend them. read more