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    Princeton Classic Homes

    1.6 (7 reviews)
    Closed 10:00 am - 7:00 pm

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    Gava Homes & Loans

    Gava Homes & Loans

    (1 review)

    Fairbanks/Northwest Crossing

    If you hire this company for your home loan make sure you do not work with Sheila Martinez. I…read morerecently made the mistake of using Ms. Martinez to buy my first home and it was the worst customer service I have ever experience. The inspector identified an issue with one of the A/C units and the seller agreed to repair the issue. We closed on the home on a Thursday and move in the next day. I immediately noticed that the master room was not cooling down. The next day I emailed the loan officer and Ms. Martinez to ask them what I could do about the unit not being repaired properly. The loan officer emailed back saying that this was an issue that the realtor could help me with because it was a preexisting condition. I did not hear anything from Ms. Martinez until I follow up with her. Ms. Martinez replied that she had just gotten back from Guatemala and that she was working on the issue with some lawyers. A week passed by and I never heard back from her again. I followed up with her and to my shock she replied in all caps " GOD BLESS YOU AND YOUR FAMILY" in other words leave me the hell alone. Very unprofessional to say the least. All I wanted was an explanation on what were my rights on the expensive issue. Ms. Martinez did not even have the courtesy to do that. I understand that we had closed on the home already but an explanation on what were my rights, since it was a preexisting condition, is all I wanted. This is not how you treat people.

    Oak Loop Properties

    Oak Loop Properties

    (8 reviews)

    River Oaks

    Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

    John and his team have been great to work with. I have no complaints and truly appreciate their…read moreprofessionalism. I look forward to working with them again in the future. Five-star service all the way!

    Princeton Classic Homes - realestatesvcs - Updated June 2026

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