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Prioritize Yourself

5.0 (1 review)
Closed 9:00 am - 9:00 pm

Services - Prioritize Yourself

Reflexology massage

Reiki

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12 years ago

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Cascade Spa

Cascade Spa

4.7(2.9k reviews)
2.2 miHillcrest
$$
10 years in business
Certified professionals

I was gifted a 2.5hr spa treatment for my birthday and loved this experience. The woman who took…read morecare of me was very nice and patient with me. The spaces looked clean, smelled good and had a relaxing vibe. Overall it was a good experience that I recommend. Everyone should at some point have a spa day. I left my phone in the locker, so no pictures. That being said, the lockers have PIN numbers you set yourself so your stuff is safe during your stay.

I'm used to getting massages at actual spas so this was a horrifyingly terrible experience. I…read morescheduled a Swedish massage with hot stones for myself and a deep tissue with hot stones for my husband. We when arrived, we had to wait 10 minutes which wouldn't have been so bad if it weren't for the employees whispering and peaking around the corner at us while we were in the lobby. They put us in a room together which we didn't ask for, like a couples massage, they just assumed. I asked for the masseuse to be more gentle when she started and I'm not sure if she understood me well because she wasn't that gentle. The worst part was the hot stones. They were too hot for the masseuse the handle but they tried to put them on us anyway. We had to have them remove it on our bill because they were too hot to put them on anybody or anything! They even left burn marks on my back. The spa is also covered in dust, the fish tank is disgustingly filthy, and had a musty smell in the rooms. They also refused to give a refund for the horrible service that was provided. The owner and employees will not take responsibility for their actions and inactions (see the owners response below). I have also updated my pictures with timestamps of the burn in question. I still have the mark 2 weeks later and it didn't show up right away, before we left the spa. I am also not from California nor do I live there to have the time to go back. I would never recommend this place.

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Cascade Spa - Great bachelor relaxing party!

Great bachelor relaxing party!

Cascade Spa - Entrance of cascade. So beautiful! The front lady helped with the picture!

Entrance of cascade. So beautiful! The front lady helped with the picture!

Cascade Spa

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Prioritize Yourself - c_and_mh - Updated June 2026

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