had my vehicle serviced, never returned phone calls about inquiring if vehicle was ready, left several messages over three days, no response from dealer, went to check on vehicle and found damage to the front end, was told service manager will contact me about the issue..... not , seems like they don't care, management is clueless to what's going on at the dealership read more

They had THE car I wanted I'm 1000 miles away in SC. I spoke.to 3 different employees. I was ready to send deposit but needed.to know the total price including any additional dealer fees. The dealer REFUSED.to email me that information. Do not trust these people. In fact, don't trust any seller that refuses.to tell you in writing how much money you will be charged for something they want to sell to you. The bottom line is don't do business with a dealer that refuses to tell you the bottom line read more

They call and texted me 5+ times in one day to come see a car on the lot that I inquired about and when I show up they told me all the models of that car sold. Sleezy vibes. read more

I went in to purchase a used car and was introduced to a salesman who claimed he had been there for 19 years. After gathering my information he disappeared and the "Manager" showed up. I had to explain to him everything I had already told the salesman. They wasted my time and dodged questions about cost and then added the BS fees to increase the price higher then advertised. Why does a salesman who has been working there need the Manager? Next time ask to speak to manager from the start. read more

WORST BUYING EXPERIENCE OF MY LIFE!!! Drove 3 hours to get there because I liked the car. When trying to purchase th car they hit me with $7,000 worth of "hand written" fees including $2995 for a 120 point inspection fee or something. After an hour of negotiating that down I threw in the towel because I just need the car for my daughters birthday so paid way above market value. After starting the payment process they said I couldn't drive it home. After arguing about spending 6 more hours in the car they said they would deliver it the next day. I charged over 10K as a deposit to get that done. The following day I reached out several time to find out when it was being delivered. They said it was being detailed. Late in the day I called again and they said it had some lights out and they needed another day to replace. Another day later I called with no response or timing until I get a text from the salesperson saying when they put the car through the shop it didn't meet their standards, wasn't safe to drive, and was being arbitrated back to the auction lot. Who sells a car without even checking any of this??? Most of, they tried to charge me $3995 for the 120 point inspection they did which I guess didn't include the lights and most mechanical issues. LOL Just more slimy used car salesman leaving up to their stereotype. Mitsubishi should be embarrassed. Worst part was that I didn't get to surprise my daughter on her birthday because I wasted 3 days for that car. Of course I'm still waiting on a refund read more

If I would give no stars I would this place has incompetent people. I get it's a dealership they need to make their own money, but for you not to even care to hide it is a bit bizarre. I drove out my way over 1 hour for a vehicle they haven't had there for a while. Also in the service department I believe his name was Matt, this grown ass man gut throwing a huge tantrum! Yikes how embarrassing! I DO NOT RECOMMEND THIS PLACE TO ANYONE SPEND YOUR MONEY ELSEWHERE!!! read more

This is the second car I purchased from this dealer. In March, I purchased a 22' Outlander SEL for my company car. This week I went back and purchased another 22 Outlander SEL for my wife! Travis, our salesman, went above and beyond answering my questions and finding the perfect trim and color for our new car. I was pleasantly surprised at how courteous and professional Ryan was when it came down to locking in a good price and a monthly payment I was comfortable with. This dealer as a whole has been nothing but OUTSTANDING for me and my family. This is my 8th Mitsubishi purchase over a course of 20 years. I've been to my fair share of Mitsu dealers in the past and can honestly attest to their professionalism and outstanding service. read more

Avoids calls, doesn't keep promises, skeezy salesman, BLOCKS NUMBERS. Terrible. Over a year and they still haven't compensated the damage THEY caused. read more

Great used car selection but they have zero negotiation skill or knowledge about haggling to work out a car deal.

The most incompetent place of business I have ever encountered. I purchased a car and they had the nerve to call me the day I was supposed to pick it up and inform me that they accidentally sold it to somebody else. They pulled my credit, I left a down payment I was told the day before that my plates were ready to go. To make matters worse when I asked for my refund they advised me that I had to call the general manager to request one...... I called several times and they didn't even have the courtesy to return my calls....... I had to basically send numerous messages to get a response. THEY DO NOT CARE. They should be shut down. I never normally write reviews but this one was 1000% warranted. DO NOT TRUST THEM read more

I had a great buying experience with them the guy Ryan really did his best to ensure that that I received the best financial payments for my car they also bought me out of my lease I would definitely recommend this business to others it is by far the best buying experience I've had read more

Just a horrible experience from the moment I walked in. I unfortunately really liked the car. Started off with them telling me the advertised price wasn't the real price. Then saying this is the price only to add and add and add to it before I got to leave with the car then they refuse to fix the issues they put in writing they would and stopped returning my phone calls. Please if someone is a lawyer send me your info. read more

DECEIVING bait and switch dealer. FALSE ADVERTISING on all car related search websites by $6-8,000. Waste of time, low balls and offers lowest trade in prices, even when you have had the car appraised by other dealers and KNOW what it's worth. Go somewhere that will treat you like a person. This dealer happened to have the car we were looking for in the color. They strung us alone after the test drive for a full 45 minutes at a desk afterward. Not only did they bring back an offensive offer for our trade-in but they wrote the price down on paper that was thousands of dollars higher than what was advertised. When we got visibly upset they told us to "read the fine print". Most dealers KNOW that people are shopping online first and do not do this to you anymore. This dealer is disgusting. We sat there, probably the dirtiest physical dealer room we have been in, had to smell fried food eaten at the desk of the salesman behind us and then get spoken to disrespectfully as they held our car key in the "managers office". It took over ten minutes after being very upset to get our key back to leave. Save yourself the time and aggravation and scroll paste any car with Pristine Mitsubishi written under it. read more

DO NOT REPEAT DO NOT GET YOUR CAR SERVICED HERE ! TOTAL DISREGARD FOR CUSTOMER SAFETY... My wife brought her Mitsubishi Highlander PHEV in for routine oil change, upon leaving Keith the service manager informed her that her back rear tire had a bubble in it, and it was nothing serious she could change it next time in. REALLY !!! The service manager let a customer leave the premises with a tire that had a golfball size bubble on the outside wall that could have blown out at anytime, My wife called back to speak to Keith and was promised a call back, when that never came she called and spoke to a manager who told her well if you get a flat locally no big deal, but if your on the highway somewhere thats not so great !!! ARE KIDDING ME.. he promised a call back from Keith at 8 am today, at 8:19 since no call came I called and was promised a call back. Waited till 9 am no call, called asked for the manager of the who was too busy to come to the phone. I explained to the person who answered the phone that you might want to let him know that I was giving him an opportunity to explain, prior to posting a review on line, he was still too busy, as i was writing this review Keith called back and said he understands it was not acceptable and that they would replace the tire for free, he asked me what tire as he doesn't stock them, I told him that's great but I had the tire replaced yesterday at a cost of over 200.00 ,as it was a safety issue and I was not comfortable having my wife drive that car especially due to the fact that the Highlander doesn't have a spare, so instead of offering to give any credit in service going forward he basically was like ok bye.. given the fact Wantagh Mitsubishi is the same distance from our house as Pristine, it's doubtful I would return here as this was really handled poorly by everyone involved. read more

This is the second time we went to Pristine and I requested Andrew to be my salesman. My husband bought a car from Andrew in January and we were so pleased with his service I went back to buy my brand new Outlander. He was patient didn't try and up sell me and worked with my budget. He worked with me to get the best possible deal on the car and Ryan the finance manager helped me get the best rate available. I would highly recommend Andrew and the whole staff at Pristine Mitsubishi. Best car buying experience I have had. read more

Bought two cars from them the end of April and still waiting on my registration/license plates which we are in July. Don't take accountability, make excuses and keep getting the run around. Sales guy Marcus only wants the commission, beware. read more

6/17/23 I recently went to Pristine to purchase an Outlander. The deal we made included them buying out my lease. After confirming the buy out number , we proceeded to finalize the deal. Shook hands, left a $500 deposit, which they insisted on , and off I went to get a certified check. My insurance and plates were transferred and upon my return to pickup my brand new shiny Outlander, I was told , " it was going to cost another $500." When I questioned this I was first accused of falsifying the buyout price on my lease. ( btw, they called GM, handed me the phone,and I repeated the buyout price. They said they didn't hear GM's side of conversation) I then insisted they recall GM and put it on speakerphone, which they did, and low and behold the number I quoted was the same. At this point, I was then told that it was going to cost them $500 to process my car. Needless to say, I canceled the deal and yes they returned my deposit. Happy to say, on Monday 6/19/23 I got my new , shiny Outlander at 112 Mitsubishi in Medford for the exact price I had originally agreed to and couldn't have been happier with my experience at 112. The staff at 112 Mitsubishi couldn't have been more friendly and helpful, a complete opposite of my experience at Pristine. Do yourself a favor and go to Medford ( yes I know it's further away) and go see, Alfredo, my salesman, Jimmy, the manager and Mario the financial manager. It's well worth it! Chris Kappes read more

LITERALLY the worst dealership I HAVE EVER DEALT WITH. Was told my car had all of the things I wanted, and once I signed on the lines, NOPE car didn't have them and they sent me on my way. BUT IT GETS BETTER. have been trying to contact the dealership for ONE MONTH leaving messages with the salesperson, manager and front desk. and NOONE gets back to me. - The loan company has not heard that i leased the car so unable to make an acct to make payments - My old lease has not been returned to the previous dealership - My registration came in and its only good for a month, LOL I PROMISE YOU, steerrrrr clear of this dealership. the day i went in for my car a lady was yelllllingggggg at them about her car after getting it and i should have ran then! read more

We brought a Lexus RX350 at Pristine Mitsubishi just last week. Marco Giraldo, the salesman that worked with us was great and extremely helpful. He made sure the process went smoothly and that we understood everything. He made himself available to answer every question we had (in English AND Spanish) and made us feel comfortable in making our investment. He definitely puts the customers' best interest first. A great purchasing experience overall. I highly recommend Marco to anyone looking to buy a vehicle on Long Island. read more

Bought used BMW X5 from Pristine Mitsubishi yesterday. Yes, an actual price was $3000 more then an advertised one. I advise to call them to enquire about the actual price before you consider buying from them. Actually, many dealerships do the same. But overall experience was very good. A sale rep Marcus was great!!! read more

2 stars for Mike being a gentleman. Other than that unfortunately I cannot support this business. Called prior to driving out to Commack Long Island to confirm vehicle availability and that the price listed on their website was the true price.... no "internet" price which assumes your putting money down. Taylor who took my call assured me the price was as stated and they don't play those games. Leave work, go to the dealership with my pre-approval in place and clean title for my trade in... drive the car... ensure no major mechanical issues and then comes the "sit down." Long story short their listed prices don't include an assumed "$3000 down payment" obviously the listing didn't stipulate this and the normal car dealer "let me see what I can do with my finance manager" scheme ensued. Luckily for me I have the credit to get any car I want and I don't need to play these games at 37 years old anymore.... So interested buyer's beware.... $3000 higher than the site Like I said, Mike was a gentleman and I wish him nothing but success on his coming promotion to manager. Maybe then he will have the power to fix this issue. More dealerships to visit tomorrow read more

Sergio, Ron, ryan, and Marco were all extremely helpful when they were trying to sell me one of their certified pre owned cars. They answered all my questions (as they should they wanna make $), and I bought my car and drove it home same day. The service workers are like any others, in a hurry to get everything done but they seem to have done very a good job from a superficial viewpoint. While detailing my car for free once I paid, they forgot the original floor Matt's (the OG carpet not the rubber on top). They were very nice expressing they will send them in the mail or give me a refund for the inconvenience. LADIES: Always go with a man or "act like one" if you are a female because they have zero female sales reps and are trying to make money (like every single person) but they try their best. Only female is the 20yo who answers the phone and I think there is one in the very back who just does computer stuff (doesn't talk to customers). Will update this post if there are any problems I run into or if they fail to send the floor mats/refund I will report to the BBB. Poor job vacuuming if there was any at all. When I called to ask about the floor mats he told me to check the trunk, There is no spare tire or jack or anything to take the lugs off the wheel. I paid $2,500 not to worry about any small things like these. This is not acceptable..at all read more

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I needed a car and worried that I didn't have adequate down payment or good enough credit to get back on the road. I went online and searched and of course found a car that I really liked but most likely cant afford. It was 11pm on a Sunday and I hit the take a test drive button and within minutes was contacted by Pristine Mitsubishi asking when I would like to take it for a spin. The next day I went in and met Andrew P. who showed me the car and within minutes had me in the drivers seat. His straight forward attitude was refreshing and he was able to get me a better deal than my pre-approval that I had walked in with. Instead of a salesman who want to take all your money he was figuring ways we can save and this included the insurance. Looking back he never asked me for anything more than I said I was able to put down unlike previous purchases from other dealers. He made buying a car in a very stressful time with depleted funds into a win. My payments are affordable and the car I purchased was better than advertised. Afterward I received a follow up text from my new Friend Andrew P. Asking how me and the family liked my new 2019 Ford Mustang (19,000)miles and again thanked me for my business. The guys at Pristine hooked it up big time from my man Andrew P. who helped me get approved to the financing guru Ali (thank you) who worked to get me an even lower monthly payment , all the way to the great detail shine that was done to make the car look immaculate. The whole team made me feel welcome and I love my new Mustang. I will def. Be returning and now Look forward to my next car buying experience. Thanks Andrew P. and good luck with your wedding. And thank you everyone at Pristine Mitsubishi. Job well done! read more

Pristine Mitsubishi - 2.4 turbo gives the 5.no a fair fight. And it looks cool. - Car Dealers Near Me - Commack, New York

The dealership was not transparent while signing up the contract and double up their profit due to my poor ability to communicate in English. When I left them a negative survey with the manufacturer, the dealer canceled all my free services for oil change which they granted during purchase, and refused to answer my call when I contacted them directly from my phone number. Additionally, during the purchase I bought an additional option which was not included on the car. DO NOT BUY FROM THIS DEALER you may become a victim of #SCAM and face discrimination, just because your skin color is different. read more

if you go in. to buy a used car and the salesmans name is aaron leave immediately if you have a problem with yor used car and the service manager is matt tow or drive your car somewhere else immediately run run run away first and worst dealership expireance ever paid same in 2023 fer2018 that it sold for in 2018 enexpirianced consumer shame on me total shame on them read more

I can not speak enough words when talking about my experience last week with Mike and Ryan at Pristine. Not only did Mike become like a friend through the process, but they took care of me the entire process. Their attention to detail was impeccable, along with their ability to hold my vehicle until financing went through, was a 10 out of 10. If I could give you a 10 star I would! Looking forward to my first service need of my new Jeep so I can come visit! read more

Stay away after numerous call to bring my corvette in because they wanted to buy it went down there ,then 2weeks later waiting for a quote ,never got one. read more

I found a vehicle online through auto trader and also looked at the vehicle on the dealers website and the pricing was the same. We called the dealership to confirm availability and pricing and made an appointment for later that day. We drove 3 hours to the dealership only to discover that the vehicle was not in the "pristine" condition displayed in pictures and when we sat to discuss numbers they raised the price by $3,000. The salesperson stated we needed to place a $500 deposit on the vehicle as per NYS law while numbers were being discussed and that the deposit was 100% fully refundable. They failed to provide receipt of the cash deposit and even after we informed them we were not going to purchase the vehicle and requested a refund of the deposit and an emailEd receipt multiple times and being assured by several people that I would receive a receipt and a picture confirming of the refund check was signed, even after involvement with the BBB and being promised a receipt and confirmation of a check nothing has been resolve. I do not recommend this dealership because all they have done so far is lie and steal money read more

sales person lied about car being available for sale listed on website. We called to make appointment to see the car 4 days in advance and called 2 days before heading over and again the morning of to verified it was still there for sale before driving 1 hour into long island to visit the dealership. We got there in the afternoon and was told they (conveniently) took a deposit from someone else that same morning and tried to offer a similar car for the same price but with reported damage in the car fax as if it was the same deal. Then worst part is (1) they claimed the car w/ damage reported had better specs hence already discounted compared to original car we wanted to see but was a lie because when we asked for the MSRP it was virtually the same and then (2) they said the car with reported damage would require to be sold certified which would cost an additional $5k more (wtf) ... Classic BAIT and SWITCH tactics where you go for a car that doesn't exist so that they can up sale and convince you into buying an inferior car for similar price or an even more expensive car. Visit at your own risk, but this is a very dishonest business. If deal looks too good to be true don't even bother with these scammers! read more

I had a great experience with Mike while purchasing my 2018 GMC Sierra 1500 from Pristine. Mike was professional, friendly, and accurate in his reporting on the vehicle. I would definitely recommend. read more

I went to the dealer and test drove a 2022 BMW 530i advertised at $47k. I then tried to buy the vehicle only to be told that the cask purchase price is $59k. The "explanation" was that the $47k price was based on tier 1 financing at 3.5 percent. This makes no sense. Classic bait and switch advertising.. i would leave 0 stars if i could. Don't waste your time read more

Found a used car from this dealer that was advertised on Craigslist with a link to their site. The car was not priced on their website. So I called to confirm availability and price - it took 3 calls to confirm that is was not advertised at the correct price... it was actually $10k more than they listed.. The entire experience felt slimy. read more

Hi. Saw Pristine Mitsubishi on cars.com and went to see the 2022 outlander SE September 2022. Met Mark who was very helpful and knowledgeable with the vehicle. He answered all our questions and concerns. Then we met Ryan who was very helpful and answered all our questions with the finance. We walked out with a brand new 2022 Outlander SE. I would recommend Pristine Mitsubishi commack too all. 5 starts. We ended getting another 2022 3 wks later. Juan and Nancy. read more

they are horrible with customer service . stay away from them. they put sticker on the window that nex service after 4 months. or 4000 miles. but the maintenance li came off after 300 miles. called to check they told me fol the sticker, ended up going to my shop getting oil and filter change. call them to cancel warranty. the manager Ali said it will take 3 weeks to get t refund . thi was back on February,till today they never cancel the warranty or refunded me . emailed Ron supp to be the boss no response. just stay away from that place.for your peace of mind. read more

If I could give this place zero stars I would. I had contacted them on 4/8/2023 regarding a CLA50 that was advertised for $10,999. I was told to give them a call the day I was planning on coming down from Connecticut in order for them to get the car ready. So on 4/11/2023 I called and spoke with Breanna and was told that the car was now $12,999. Went up $2,000 in 3 days. Putting that aside I told her I was gonna be there in 3 hours, she said the car would be ready for me when I got there. I get there and the salesman Tony informs me that I could look at the car but it is not drive able, since it needs new tires and a few other things. I go check the car out and the tires are brand new, so obviously there is bigger issues then the tires. They tell me that they will call me when the car is ready. So now I have another 3 hour drive back to Connecticut for nothing. I called to speak to a manager and they passed the phone around. Buyers be aware that this place is shady and unprofessional. I had to learn that by wasting my day!!! read more

I was contacted by the dealer after posting my leased 2020 HONDA SUBARU on CARFAX to get some idea of a trade-in / buy out. I made an appointment with Ron M.; waited for about 15 minutes and spent about a half-hour discussing prospects. I was running late for another appointment so I politely asked him if he'd be kind enough to put together some (finance) numbers and email them to me. Never happened, and that after many e-mails requesting such nor return mails. I called and was told that he wasn't in so I emailed again. Finally he wrote to me saying that he had a "family emergency" and would get the numbers to me the following day : never happened, so I wrote again . NO RESPONSE !! NOTHING !! Totally discourteous. read more

I can't even begin to tell you how happy I am with Ryan(Finance Mgr), Ron(general mgr) and Segio(service Mgr)! They made leasing my 6th...Yes 6th Mitsubishi effortless on my part. They were genuine and honest and wanted to make me a customer for life. Mission accomplished!! If you are looking for a new or used car go and see the team at Pristine! read more