I love the staff and service at the water hole. I knew nothing about pools or maintaining them…read morewhen i went to their store to buy one. 5 years later they are still helping me and are endlessly patient with all my questions. Such a great resource ! Cant say enough good things :)

I have used them for several years - for both my hot tub and my pool needs. Their free water…read moretesting and getting me the right chemicals to keep the water in top condition is second to none. Even when I thought I would need more chemicals, they don't oversell either. Their products are high quality as well as their customer service. They carry everything to my car and load it in for me! They also mark on each of the chemicals what order to put in and how (spread around pool or put in skimmer). . .they are awesome and so kind and helpful!

Swim Things built our gunite pool in 2010 and we have received consistent, professional,…read moreknowledgeable, and friendly service every year since then. The annual service contract is extremely fair price-wise (very small price increases in the last 14 years) and they are incredibly responsive when issues come up. We love our pool and Swim Things makes maintaining it so easy and effortless. The team is consistent from year to year too, so we have a great relationship with the pool techs who come out each week.

5 stars for Greg at Swim Things! We bought a house with an inground pool a few months ago. We…read morehaven't had one before and have a lot to learn. Including how to patch a hole in a rolling pool cover. I was tempted to buy a patch kit but the former 'fix' looked like (basically) a piece of tape and lasted less than 2 weeks. Fortunately I decided to check with Swim Things and worked with Greg. He walked me through how to make the repair, step by step. He drew out the sizing needed and steered me toward the proper adhesive. I was so grateful that he took the time to help me and was patient with my questions. The gal who checked me out told me about winterizing the pool and I'm on their schedule. Very happy that I stopped in and highly recommend doing business with a place that specializes in pools.

Woman answering the phone was condescending and rude. Never scheduled my service or called to…read morefollow up the first time and when I tried again it was quite obvious that they did not want my business. I don't understand why you would offer services if you aren't willing to be helpful and connect customers with the service provider.

These guys rock. They came out and cleaned up my pool and explained how to take care of it…read more Brandon, the technician was super knowledgeable and friendly. We had a small issue with our timer so I called the office and Dan answered the phone. That guy is the bees knees

Very helpful! We purchased our first pool this year and we were very lost and need lots of help. We…read morehad lots of questions and Ashley was/is so helpful to us. We couldn't have set our pool up without her.

From the owner: Leslie's is your trusted neighborhood pool store in Blue Springs, Missouri and a go-to destination…read morefor all things pool and spa. We offer the best selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys. Count on us for complete pool care, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shop your way -- in-store, online with easy in-store returns, or through the Leslie's app. And don't forget to join the Leslie's Pool Perks Rewards program for special offers and savings every time you shop.

I have a saltwater pool and they didn't seem to know how to handle it. Plus, I consistently had to…read morecomplain about over chlorinating and cleaning the pool. I eventually just took it over myself.

Do not use Zimswim for anything!!! I repeat do not use…read moreZimswim for any pool repair, Liner, or service !!!! was supposed to get a liner replaced scheduled from March and finally finished in June. My pool has never leaked until he replaced liner and will not answer your text or phone calls. I will not judge Ron himself as only one man can judge and the way he does people he will answer to him, not me. good luck to him but do not use Zimswim.. excuse after excuse as to why the project was prolonged!!! this is my first ever review of a bus iness or in this case fly by nights I just want people to know what their dealing with because my experience was HORRIBLE!!!!

These people know their stuff!! They make it so easy to take care of my pool. I will NEVER go…read moreanywhere else. When you walk in... you're family. They take your water sample and walk you through what you need to do step by step and here's how you do it and here's how much you need to put in your pool. There prices are very competitive and high quality. Anyone can take care of a pool after going to Swim Center.

Left a review on "The Pool Man" last year and just recently learned Swim Center uses Michael the…read morePool Man for services, so thought it was pertinent to leave here as well.... Had previously talked with Mike about issues with a pool heater and he mentioned it was likely wiring issues caused over the winter. Got him to the house and he said there's no way that's what happened, said our heater was garbage and poorly made and he "thinks" the igniter is sitting in water and he "thinks" this and "thinks" that but didn't actually look at anything in the heater, and just started looking at how big the pool was and talking about the specs of his heater and trying to say a bunch of "big words" to confuse us like we didn't know anything. The issue he was saying was the problem has been an ongoing normal condition of the heater, and he got upset when we questioned him and kept talking about what he "thinks" is the problem, but never looked at anything in the heater himself. He is not a "pool guy" he is a salesman, and a horrible one at that. Do not bother going anywhere near him or his business.

Pool contract from 2020. I waited to review to get costs of some items. The entire process was…read moreexhausting. To be fair, the pool looks ok, however, see issues we had below. Plus I am very wary of what is underneath the pool and deck since the quality was just not there on the surface. Buyer beware. We were very disappointed in the lack of care or concern with how things looked. plus they left lots of rock in the flower beds that cost us $1000. To remove to be able to plant. Because Precision Pools did not properly read the "Engineered" plot plan that they were given, half way through the building process, the HOA and City stated,  based on design of pool, spa and decking, a retaining wall was needed.  This increased the price and scope of work $10,000. The cost of electrical and gas was never discussed. That added another $5000. how else do you use the equipment? My bad for not detailing Communication was an issue throughout the job 1.  Spa bench is not deep enough. When sitting in it you barely come to your belly button. Average/standard spa depth from the bottom of the footwell to the water line is 36-42", typical depth is 36-37.  Our spa depth from the footwell to the water line is 33.5". The bench depth of our spa is 13.75" and should be minimum of 15" to water line and 18" to top of tile. They even admitted they dug it wrong No way to fix at this point 2.  We contracted for a block wall fence around the pool equipment for $1400.  There was not enough room so we agreed to go with a wood fence which was cheaper. That fence was to be stained and never was stained. We contracted with a company to stain it for a total of $500. That we paid 3.  Deck concrete is awful. There are cracks (Precision Pools, says concrete cracks). Yes it does, but this is beyond ridiculous. FYI. We have no cracks in the walkway or stairs on side of house that our home builder poured. The pool concrete deck has areas where aggregate is exposed.  There are several different directions that the sweep marks go. There are areas where it was just sloshed on. There are several areas where the water puddles when it rains or is hosed off.  When the BBQ area was built they did not use tarps to protect the concrete and there are multiple stains that look like bubble gum stains all around the bar area. When the colored concrete was poured for the fire pit, no care was taken To protect the deck concrete so now we have dark splatters of that colored concrete on the deck concrete around the fire pit. We have spent another $12,000. to put a coating over the concrete to cover the horrible job. 4. The automatic fill line was hooked up but never functional. I paid to have waterline brought there per Precision Pools request and it was just left and never worked. I payed $500 for that waterline. 5.  Colored, stamped concrete around fire pit is losing its color and looks blotchy. 6. The contract stated there is 42 square feet of the 12" stone wall behind the pool for a total of $4,620. (We paid dearly to remove the stone with the extra cost of $4,000) and only replaced with tile which is much cheaper).  There is also a charge that states 12" wall for raised patio with stone veneer (we put tile and paid dearly to remove the stone within that $4,000) and again put tile).  Tile is much cheaper than stone obviously. The raised deck is measured at 62 square feet for a total of $5,270.  This deck section is the width of the pool which is 18 feet and height is same as back of pool, 12". So in my calculation that is 18 square feet not 62 square feet. The charge should have only been 18 sq ft x 85 = $1,530. My bad for not measuring prior to signing 7. When the concrete was poured, they did not put plastic on the walls and windows of the house so the concrete was splattered all over the windows and stucco. The builder was kind enough to get the concrete off the windows but not off all the stucco.   8. Expansion joint sealant around the pool coping is so crooked it looks like a child did it. We had this redone when we put the coating on the concrete.

Would have liked to choose negative stars. Seriously recommend not using this company. Kyle is a…read moregood salesman. Ends there. "Project manager " Chris hasn't "managed" to follow through on items under warranty. Quick to collect your checks but zero support once the last check clears. Months between communication. Zero follow through. Thousands of dollars in repair of landscape, driveway, fence work, pool control rewire, restarting pool equipment and troubleshooting problems with our control board. Pool is less than one year old. Concrete deck is cracked in multiple places, stone finish is peeling, glass tiles falling off and spa finish dissolving. All this while still in the first full year of operation. Grateful we have a finished pool. 100% frustrated by this company's lack of customer service, lack of professionalism, broken promises and insincerity.

Worst customer service ever! My hot tub was working, but leaking and making a terrible noise. Paid…read morethem to come out and diagnose the problem, they said I needed a new motor. When they replaced the motor, they broke one the connections but said I would have to pay again for them to fix it. Then left before filling the tub to see if it was working; and it was not! I emailed the owner, Michelle Pruitt, with my concerns, she ignored me and did not even respond.

Uses subpar subcontractors even though the contract states otherwise. Warranty they offer is not…read moreworth the paper it is written on. They fail to do the work properly even though it is written out on your contract. When questioned about the process they ask if you want them to stop and leave you with a half finished project. Then if you are not satisfied they tell you to hire a lawyer and sue them.

Pool still looks great! My kids love it and we spend almost every day swimming during the summer.read more

I don't know about pool renovating personally, but this company started a project in March 2021 and…read moreit still has yet to be completed as of July 21, 2021. I, as I am sure the rest of the 100's of residents that reside in the apartment complex, checks on progress weekly. Most of the time the 2-3 workers are texting or talking on their phone, hunkered down in the shade or sitting on the front of the backhoe (a Saturday on OT I am sure). If there happens to be 6-7 men...only 2-3 are actually working with the other's standing around. I would think there would be a Supervisor or Foreman out during the day to make sure things were moving along. I would never recommend this company to my friends and relatives that own a pool.