Years ago, I purchased a water softener treatment system from Secondwind Water Systems Inc. I chose them because they were a customer of mine and had excellent reviews. During the quoting and installation process, they were everything you hope for--consultative, educational, and professional. Since then, their ongoing service has remained top-notch--prompt, proactive, friendly, and helpful. About a year and a half ago, I started noticing a sulfur odor in my water. I called in, and my sales rep personally guided me through how to shock the well and troubleshoot the issue. He also said, "If this doesn't solve it, I'll help you upgrade the system." He followed up a few times after that to check in--no pressure, just care. Fast forward to today: I decided it was time for the upgrade. I sent an email. Within 20 minutes, the same rep was on the phone. He remembered me. Within an hour, he was at my house. He explained what was happening, walked me through the solution, provided a quote, explained next steps, and even scheduled a follow-up to ensure satisfaction. That's what earns repeat business. I won't shop around. That's what earns trust. That's what earns referrals shouted from rooftops. This is the kind of experience we should all strive to deliver--and it's a reminder that great sales aren't flashy. They're grounded in reliability, responsiveness, and relationships. read more

Amazing company! Have been using Secondwind for all our water and filter needs since 2010. Christine is awesome and goes above and beyond to help the customer. A+ read more

They installed a water system for the prior person in my house, but I was able to call, tell them the address, and they had the specific gasket thingie I needed waiting for me at the desk when I arrived, so that's a big thumbs up from me. read more

Great experience from start to finish. RJ thoroughly explained what we needed and didn't try to up-sell anything we didn't. We love the softening system we purchased, it has made such a difference on our appliances, skin and hair. We also purchased the RO system for clean drinking water. We have an extra faucet right at the kitchen sink with a Fast flow! No more waiting forever to fill a cup at the refrigerator. With all the bad water tests all over Londonderry from St. Gobain, I know my family is safe. Thanks Second Wind! read more

Secondwind Water Systems - Water Purification Services Near Me - Manchester, New Hampshire

This morning, September 25, 2024, at around 5:30 in the morning, I had the misfortune of meeting one of the drivers from this company on the 290 highway in Massachusetts. The driver didn't like me emerging onto the highway in front of him and started chasing me to the point that I had to pull off the road and call the police. Unfortunately, I couldn't catch the license plate of the white van because I was too nervous about the situation. But when I called 911 I informed them the color, company name, and the direction they were going. I hope they were able to locate this irresponsible person before they get someone killed with road rage. The van almost hit my car when it tried to pass in front of me and then brake checked me. When I went to the other lane to avoid a confrontation, the driver went with his car behind mine and turned on his high beams and drove for miles extremely close to my car, putting my life and the lives of dozens of people who were just trying to get to work at risk. He haunted me for 20 minutes on the highway. read more

Each and every person from this company has been both sincere, helpful, and professional. Being a new home owner comes with it's share of frustrations and challenges, but working with Secondwind was just the opposite. I highly recommend them. read more

We needed a new water softening system installed as our old one from Secondwind was very old. Jake came on time, did an excellent job, was very polite and professional, and took the time to explain every detail to us. We are very pleased with the product and the excellent service! read more

Secondwind Water Systems - Brand new water softening system! - Water Purification Services Near Me - Manchester, New Hampshire

Mike did the yearly maintenance on my water system. He was very courteous and completed the job in about an hour. He informed me of my unit's great condition. before he left. Technicians like Mike is why I depend on Second Wind.------Brian Morrissey read more

Another great experience! They were onsite less than 24 hours after calling for an appointment. Service technician was fast, friendly and took the time to explain the system and available options. Highly recommend using SecondWind Water Systems. read more

This company has installed systems in 3 of our houses. They are professional and first-class. We have had radon and uranium in our water in New London, NH, and Second Wind has installed systems to remove these problems and make our well-water drinkable. read more

They installed a water softener and an RO drinking water system for us 20 years ago. Never had a problem! We get yearly maintenance on our equipment and the people who service the equipment are all extremely professional, neat and friendly. They let us know when there was a recall on a piece of our equipment and came out to take care of it as soon as I called. I highly recommend! read more

Very impressed and highly recommend. I did a ton of research on new water systems and these guys sell and install the best. Their customer service is excellent and the install team did an amazing job. Couldn't be happier. read more

Had service recently and the help was terrible. Guy named Patrick who wouldn't put his phone down, was very unprofessional, no knowledge of what he was doing and was flat out rude. Do not recommend read more

Jesse was a great salesperson, explaining what I needed and the cost. Ryan was there as promised and did a terrific job installing the system and answered all my questions. I wouldn't hesitate to recommend the salesperson, installer or company to anyone. The system is working well and I no longer have 'orange' anything or that hard water feeling. Thanks!! read more

We consulted with Secondwind as well as a few other water companies while selling our home. Christine was extremely helpful, honest and up-front with us about what our choices were to resolve an issue with our well. Peggy came by to do our water test and was also very helpful. We felt like we were in good hands dealing with them. read more

When I first called I was pleased with the information I was given and felt confident in making a decision based on that information. Unfortunately, each time I spoke with someone I was given different information, much of it contradictory. Soon, I had a difficult time getting anyone to return my calls. I found other companies who could do the same thing Second Wind had originally agreed to for thousands less and with far better customer service. Not hearing from them turned out to be a blessing! Would definitely not recommend them based on my experience. read more

Paid 5000.00 on a water treatment system installed by them they no longer service for hazardous reasons. Only resolve offered was a water testing for a new system quote. read more

Sales People, not water experts. Their approach was not holistic at all. I recommend you go elsewhere. They sold us an overly expensive reverse osmosis system as the "only reasonable way to remove high arsenic from drinking water" and installed it in line after some point of entry equipment that we already had in place from the previous owners of our house. They couldn't, or didn't bother to identify what our current equipment was doing, or how it was functioning. It turned out the unidentified "Iron and Manganese oxidizing filter" wasn't working correctly, because it was installed improperly. The new Kinetico Reverse Osmosis system was dead in 3.5 years because it was getting blasted with oxidized iron and manganese. The entire unit was thrown away, nearly $3000 wasted. It could have been prevented if the "Expert" and had identified the problematic equipment ahead of it. I have since continued with water tests, and my own research and education on all sorts of hardware available and have designed a working system for our water issues (iron, manganese, arsenic, and radon) for a fraction of the cost. Pure-Earth Water, an online retailer sold me an arsenic filtration solution for a grand total of $175, with a yearly operating cost of about $90. That's one third the cost of SWW yearly service on the reverse osmosis, and the water is healthier to drink because it turns out RO water stripped of everything your body needs and is worthless for anything but wetting your whistle. Pure-Earth also helped me design the Radon, Iron and Manganese solutions. Do your homework, skip these sales people. read more

Everyone here seems to be extremely knowledgeable and educated on all things water. We had a water softener and RO installed and so far, so good. The only things I could grumble about are (1) the high cost (even though I understand that you have to pay for quality), (2) I never received a clear final invoice breaking down exactly what the cost of each line item was, (3) we were never given information on the financing option, (4) the referral process seems shady. But overall, we're happy with Secondwind so far. read more

RJ responded very quickly to our inquiry and scheduled a visit within a few days, diagnosed the likely issues with our well water, talked me out of buying an expensive system I didn't need, and saw the system installation through to completion. The install team was excellent - efficient, knowledgeable, and professional - and RJ checked in on us a week after installation to walk us through the user-friendly maintenance process. The Kinetico system has been great so far - turned hard water into soft water like magic. No electricity or complicated mess. This was an unexpectedly simple process, made so in large part by the excellent customer service. read more

Have been meaning to write a review. I am absolutely thrilled with our new water system! I was very concerned that I would not be happy with the taste of the water but it tastes great! The installation was beyond impressive, and professional. Bottom line, Secondwind is second to none! read more

For all your water testing needs and equipment installation, you won't go wrong with this company. Professional, courteous, knowledgeable, and on time. What more could I ask for? Some of the nicest people I've ever met in any service related business. If I could double the stars I would. Thank you for a great experience. read more

5 stars seems outrageous. After weeks of appointments with various water companies, I finally decided on Secondwind. Mistake. Big mistake. Scheduled an appointment to have system installed. Husband took a day off - without pay - and they called at last minute to say they couldn't make it. They never reached out to attempt to make things right. Imagine if something had gone wrong with the system. I wrote a letter and they still never attempted to make things right. I guess they have lots of business. Anyway, found another company. Water testing was much more thorough and informative and they showed up when they said they would. Secondwind has a nice company car, but that's where your money is going. Go elsewhere. read more

I have been a Secondwind customer for over 10 years. Started when copper pipes in my basement started popping leaks due to hard water. Over the years I have upgraded my systems and had regular maintenance done by Secondwind. I have never considered going anywhere else - they are responsive, educate me on how the system works, are always pleasant and neat. Best of all, they will bring a years supply of salt when they come to service my equipment! read more