Outstanding customer service. I definitely will use them again. Very detailed and informative. We really felt cared for. The whole process was easy and very educational. We couldn't believe the amount of bacteria and unhealthy stuff living your homes. Two big thumbs up. read more

JP and Talka were exceptional- they were thorough and respectful, communicated what was was happening, and considerate. Additionally, they helped us better prevent our house health with suggestions and things to be aware of. Had them do work a few years ago and will return for their service when it's needed. read more

The ultimate professionals! After discovering a gas leak, confirmed by Fortis BC, they were quick to get me scheduled in. There were a few leaks to fix, working with both the office staff and the actual technicians - I can say that everyone was customer focused. highly recommend! read more

I was NOT impressed with this company. I had an issue with my furnace, and I knew it was either the capacitor or the blower motor. I didn't have the tools to test it myself, and didn't want to be screwing around with the electrical system of the furnace, so I called Pro Ace Heating. The tech came and it should have only taken him a few minutes to test the capacitor and motor, but just the tech checking the system cost me almost $200. Ridiculous for what should have been less than 10 minutes of work. After the diagnosis, Pro Ace contacted me with a quote to fix the problem. Almost $1500!!! They said I had to buy a complete motor and capacitor kit because they couldn't buy just the capacitor (which was the reason why the furnace wasn't working). This was a bunch BS, as I called Grainger, and ordered the exact capacitor for less than $4!!! It was less than 5 minutes for me to swap out the capacitor, and the furnace was fixed!! Save yourself some money from these liars, and don't trust Pro Ace Heating! They are a bunch of greedy "you know what's", just preying on people's ignorance. They won't do the "right" thing, they will do what is right for their bottom line. Bunch of crooks if you ask me. read more

Terrible scheduling and follow up. Appts are made within a 2 hr window. Appt 1 - tech arrives 40min. AFTER 2hr window. Service call takes over an hour to complete. Parts needed. Tech says he'll have head office arrange for follow-up and order the parts. 5 weeks go by, no follow up. I call to make Appt 2. A) head office never heard of the parts I needed. But I schedule 2 weeks out anyways B) Appt 2 was scheduled for 10-12. It snowed that day, so I called to confirm. They told me that my appt was actually from 2-4. No one called to tell me the change. C) at 1:45, they tell me they need to reschedule... Ok... I'm an idiot and still play ball and agree to another time. D) Appt 2B (4 days later)... 2hr Appt window comes and goes. No tech. I call, they tell me the supplier didn't have the part - he actually said, "It's not our fault.". They had 5+weeks to order the part and follow up with this appt. I am no longer a ProAce customer. I have now actively waited over 4 hours for scheduled appts in exchange for an hour of service over 3 appliances, and rescheduled 3 times, and sadly initiated my own follow up appt. If you have a life to get to, DO NOT rely on these guys. They will mess up your day. read more

I called a few companies for a second opinion about needing to replace my furnace (+/-$5000) and they were the only ones to suggest that a major component should still be covered under warranty because of the age of our furnace being less than 10 years old. They then proceeded to inspect the entire furnace and were honest enough to tell me that the heat exchange, nor the furnace were even at the point of having to be replaced yet. They could have easily tried to sell me an entire new system and taken advantage of the situation like the others but instead they gained a new future client. read more

I was very satisfied with the service. I will definetly call them again next time my furnace has issues. Excellent technician and the price was reasonable. read more

Called to get gas leak fixed on my boiler piping and 2 fireplace leaks and 2 of my fire place piping is still leaking, called cx service several time and they keep on telling me they will call me back and never did. read more

Great customer service. Called night before to confirm appt. called on way to house like I asked him to. Had to replace my thermostat and do a nice job and the price for the thermostat was ok. Offered other services but wasn't pushy. read more

The worst company I have ever worked with. Their technician Kam caused a gas leak in my home, charged me, then left. I noticed the gas smell when I went into the basement an hour later... called Fortis BC who came and confirmed a dangerous leak and shut off the gas. Ali (the owner) came the next day to "resolve" the issue (I asked for a refund, which manager Roy refused, asking me to wait for the owner to come out - he came at 6 pm on a Friday leaving me no other options). They wanted to charge me more on top of what I already paid to "fix" the problem that they left me with. He was incompetent, and did not know his numbers, it seemed like he was charging me whatever numbers he came up with. He changed his "quote" multiple times and was a generally unpleasant person. I ended up with no heat over the weekend and spend $1500 out of pocket to fix the issues that Kam caused. Awful, awful experience. They should not be in business, they have a complete disregard for safety. Edit: The "manager" that came was the owner, Ali. The company we hired after Pro Ace told us him and his company were known in the industry to be a bit sketchy. The gas leak was from the gas valve, which did likely break due to age, but it broke and started leaking because the Pro Ace technician turned off the gas as part of the safety/maintenance check that I paid for... He should have told me about the leak and turned off the gas - not left it leaking and told me it was safe. He may not have known it was leaking because he did not check for leaks (despite the obvious smell?) even though checking for leaks is part of the maintenance service that I paid for. I asked for a refund from the beginning because I did not trust them to come back to make the repairs, but they absolutely refused so I agreed that they could come look because they promised they would repair any issues that they caused, free of charge. Ali himself came and admitted they did not have the "maintenance checklist" that I asked for a copy of (that they advertise on their website), because the maintenance was never completed. Not to mention Kam was soldering (I have yet to discover why? This is not part of the annual maintenance service?) and caused a small water leak, which both him and Ali tried to tell me was "condensation". Luckily the apprentice who came with Ali the second time had some integrity and spoke up and said he thought it was a water leak. Ali still refused to fix this free of charge, even though it was 100% caused by his technician. They then tried to charge me more and even recharge the fee I already paid (slipped it into the middle of the invoice as if I wouldn't notice?!). I did not ask them to fix the original issue for free (which was water pressure problems) - only the gas leak and the water leak they caused! Considering they left me in a house with leaking natural gas, I think this was more than fair. They have been reported to the proper outlets for their unsafe practices. Also, they make different review pages in each part of Vancouver so they can hide their negative reviews. Search Pro Ace CTV as well.. read more

First I have to mention this is my first and only experience with the furnace/heating industry. I was surprise at the total cost. It was a good learning experience. They really do care about customer satisfaction. You need to be aware of the costs associated (service fee, repair, parts and delivery). You need to ask for a total cost before agreeing on any work done from anyone. read more

I called to have my furnace repaired. I was able to book an appointment quickly. The service was great, the attendant was very knowledgeable and thorough! He explained everything to me and was very kind and helpful. I would definitely use Pro Ace Heating again. read more

I recently used Pro Ace Heating and Plumbing (604-293-3770) for repair of my boiler and I am very sorry I did. I checked their rate on the BBB site and it was high, but I think the BBB rate is not correct. I found it too late that the company's accreditation was pulled by the Better Business Bureau in December 2011 (http://bc.ctvnews.ca/unscrupulous-repairmen-out-there-furnace-probe-subject-1.752342) Unfortunately it is not reflected on the BBB site. I think the company works by principle hit and run and do not care if you stay as their customer or not. The Pro-Ace plumbers are just employees and do not care. Also nobody from the company is interested to know if you were happy with their services or not. For total work time ~ 1 hour I was charged more than $750. They replaced the gas valve unit. The cost of the unit is $230 (I checked with a supplier). They charged me $260 + markup = totally $338. They did not tell me that the unit will not be the same as the original one and it will be difficult because of that to do a thermo-couple replacement. I used to do it by my self (it was very simple). Now I have to pay a plumber to do it for me ($150 for a call). I think it is better to deal with an independed plumber who will take me as a cutomer. My co-worker found a guy on craigslist and payed for exactly the same job $250 + cost of the unit ($230). read more

Overall the service was good. They did arrive early. I was told between 12 PM and 230 PM and the technician arrived before 11 AM. The service was quick and efficient. The book of the appointment was challenging as the phone had a poor connection and another call ended up coming through on the same line when I was attempting to book an appointment. read more

Professional, punctual and courteous. Simon took good care of us. Boiler and hot water service. Pro Ace has been reliable in the 5+ years we've been customers. Thanks! Ref #94346 read more

Very good customer service. Friendly, efficient, clean. Very detailed. I would definitely recommend their services!