TidyMax went above and beyond. We had previous tenants with a cat that destroyed the carpeting,…read morepadding, and down into the concrete slab. The smell was unbelievable. Tidymax was able to remove, treat and install new carpet and padding. They completely corrected the damage. The odor and damage is totally gone. They turned the entire job around in record time and i was able to rent the house immediately. The amazing job was topped off by friendly professional service at a great price. They truly saved the day. I can't thank them enough and highly recommend them!!

I just had a great experience with the guys from TidyMax. They scheduled easily, called to confirm,…read moreshowed up on time, expedited the work and did a great job. Woo hoo!

The sales team was on their A game, I had no intention of using them but Chris was extremely…read moreknowledgeable and good at his job. He was not pushy, he was down to earth and presented the facts, answered all my questions and didn't ask why I wasn't willing to sign the moment his sales pitch was over but rather thanked me for my time and let me discuss my options with my spouse. Furthermore when it came time to deliver he did, he helped initiate the insurance claim and got the process started. Mitigation team was prompt courteous and very easy to work with. If you get a team led or with Rob on it he does great work! While a little heavy handed in the value of their work, the knowledge of the processes and osha requirements makes it near impossible for insurance to argue. When it came to reconstruction it felt like it took awhile to get started and then asking to be put on the schedule resulted in being accused of self importance. I understand scheduling delays can cause intimidation as to actually giving a client an estimated time frame, however to say you have no idea is not a good business practice. What saved them is they are incredibly talented at getting the customer top dollar with insurance because again they write with a heavy hand. Thankfully Jacob understood I was not willing to go over what insurance was giving us and worked with me to get as many jobs we could not do ourselves was covered in the actual estimate. A brief timeline for your awareness: From the start of rip out to the day insurance received the invoice was 10 days. Insurance then took 9 days for us to all get on the same page for mitigation. It took insurance another 13 days to agree on reconstruction costs. Reconstruction for ERS took 10 days to finish the estimate and materials list, I paid the deposit and signed the contract during that time- actual work started 9 days later. Despite the slow start they did get me on the schedule fairly quick. About the reconstruction teams: Masters of their craft are the carpenters Mike and Rick. They are so unbelievably talented in all they do; they understand wood and how to make the cuts look seamless and took great pride in their work. They will never be caught lounging around on the clock and are very courteous. Whenever you need a touch up or the project needs to be finished Shawn sends them because they are that good. They fix drywall, plumbing, you name it. I would hire them again personally due to the quality of their service. Steven and John the tile subcontractors are also extremely knowledgeable and went above and beyond to make sure I was getting the best product possible. They took care to not break tiles and if something was wrong they would rip it all out to fix it without me saying a word. Their understanding of high fail points in showers and how to ensure the shower and tubs were not going to fail made us as homeowners feel much more at ease. The drywall subcontractor left a lot to be desired. The team is so kind and did a phenomenal job hanging the drywall and skim coating over a terrible texture, but they did not clean up after themselves very well - leaving dust in electrical sockets, mud on electrical outlets and switches. They also did a lackluster job finishing the product - leaving a large imperfections on the walls bumps and grooves alike - and their primer job resembled that of someone painting with 75% water and 25% primer. Such a shame as they were a very nice team, and maybe had I been there to babysit it would have been a different end product. The project manager for mitigation was not my personal favorite as he did not comprehend how to handle a client who is having their house ripped apart and wants to put it back together. The project manager for reconstruction, Shawn and Ethan was a different story. Shawn was understanding and attentive. He came and checked in on the job every couple days if not daily. When there was a problem Shawn was on it, he wasted no time and was constantly making sure the project was moving in the right direction. Overall a good company.

Bottom line is go with someone else. I had to use this type of service again and had none of the…read morebelow issues with First Atlantic. They required me to sign a work order prior to giving an estimate. One of the items in the work order stated that I would be responsible for anything that insurance doesn't cover. According to our property manager (this property is a rental) who I brought this up with, he had this issue with them in the past but thought that they had fixed the problem. They did not. USAA Insurance did not cover 1100 dollars of what they wanted. They threatened collections on me to pay this amount on top of the approximately 3500 that USAA covered. Mind you that this threat, done via email with no official document, was the first time that they demanded that I pay this amount. On top of this they did not provide a detailed invoice until this moment even though I had asked for one. (They said they forgot to include me on the original). I paid knowing what I had signed, but told them I would start the process of making sure that all people know how they do business, and that I would never use them again. Funny enough I needed these services once more a couple months later which is when I went with First Atlantic and had the complete opposite experience. I called USAA to ask for their reasoning and they gave me a break down. 1. This company charges above market rates. The USAA adjuster had told me that they discussed this with the company, so they were well aware that they were charging above market rates. Insurance does not cover rates that go above market value. 2. They charged for supervisor hours. This is apparently unusual and not covered by insurance companies. 3. They sent some samples to a third party to be tested. Again the adjuster had talked to the company and told them to provided an invoice and after doing that they would cover this portion. An invoice of the third party testing was never provided. This company relies on the notion that they must get in right away to prevent further damage to your property, rushes you to sign the work order, knowingly charges rates that insurance will not pay for, and does not provide proper documentation to insurance to allow for a larger reimbursement. Edit: Attached is the statement from USAA. They also used a lab by the name of Commonwealth of Virginia Asbestos Analytical Laboratory #3333000153 per their documents.

When we moved to the house the carpets were not clean and with time dust and moldy odors settled in…read morethe house. I got in contact with DCC through yelp. They were the first to respond. He arrived on time and explained step by step process of cleaning the carpets. Chris is very professional and informative and answered all the queries we had with patience. I had 2 rooms/stairs and hallway and then 2 extra area rugs cleaned. I had a shag rug (from overstock) which I was nervous about getting cleaned but he was gentle with the shag rug and there is no wear and tear so far. There is no overwhelming scent and the carpets look way cleaner than what they used to be.Thanks to Discount Carpet Clean for their awesome service.

They way over charge for service provided. Very unhappy customer…read more Tried to have bill adjusted, to no avail. Will not use them again.

Fantastic company and people. I scheduled a simple third floor carpet clean, and it was painless…read more They came on time. They cleaned my carpet. Pretty simple. The job was well done, and my house has never smelled cleaner. The price to clean a whole third floor townhome was reasonable. They brought everything they needed to the third floor and did their business. One key note, they do need a bathtub to dump the cleaning water in. Thankfully, I had a bathtub on the third floor for them. If I need to get my carpets cleaned again, I will call them. Well done.

Love that all the Guys that visited my home had on Mask and keep them on. They came out within 2…read morehours of my Insurance Company Calling them. Rich was AWESOME Today (3/5/21). He was my "Friday Hero". Daniel and Dave (3/3-3/4) were Great too. Thanks To all Three of you Guys. Professional, Courteous, Presistant and Thorough. Anita for your scheduling and making sure someone was at my home in Record Time. Thank You All for you Help taking care of my home with the Water issue. Sincerely Thankful !!! The Majette's

The laziness, inconsiderateness, and sheer incompetence of Servpro of Portsmouth was so astounding…read morethat I feel obliged to share our experience. My wife and I had severe water damage to our home after a pipe burst, requiring an extensive remodel. I will caveat this review by saying that Servpro's damage mitigation crew was timely and effective. We thought this professionalism would carry over to their restoration division. We could not have been more wrong. * Terrible planning and management of subcontractors. Servpro repeatedly demonstrated that their management skills were worse than a four year old with a clipboard. Examples include: o It became expected that the first iteration of their materials order would be incorrect. They ordered custom cabinets that did not fit our kitchen (which they had every opportunity to accurately measure). This required multiple re-orders, extending our timeline by months. o They installed the kitchen backsplash prematurely. This caused issues with re-installing our bar countertop, requiring a total re-work of the bar and backsplash. Again, grossly extending the timeline. o They ran out of flooring material and took weeks to re-order new flooring. You would think that with a measuring tape and notepad, they could avoid this issue. Again, we were fascinated by Servpro's ability to extend their timeline at every opportunity. o Servpro allowed their subcontractors to treat our home like a frat house. We repeatedly found cigarette butts inside, drinks missing from our fridge, and unflushed turds in our toilet. These problems persisted, even after we brought them up to the project manager. * Abysmal communication. o Our project manager consistently no-showed to prior-arranged meetings without even the courtesy of a phone call. Subcontractors consistently failed to arrive for days in a row, extending jobs that would have taken a few days to weeks or months. * Timelines not met. o Our initial project manager quoted 6-8 weeks for the rebuild job. Here I am, 8 months later, writing this review as our job just concluded (incomplete at that). o My wife and I ended up doing a significant amount of the work that Servpro assured us that they would complete. Some examples include: Moving our furniture into storage. Cleaning up the drywall, insulation, and other mess left by the initial water damage. Taking material trash and destroyed furniture to the dump. Re-installing misaligned trim. Re-installing misaligned cabinet doors and pulls. * Shoddy workmanship. If Servpro advertises themselves as remodel professionals, I can assure you firsthand that this could not be further from the truth. Examples of their inability to correctly complete even the most basic construction tasks include: o Baseboards poorly joined when one piece should have been used. Even after their third try, they still got it wrong. o Nicked, scratched, dented, paint splattered, and otherwise damaged furniture, requiring that we hire an outside professional. o Broke our granite countertop after they removed it from the kitchen. o Gouged new flooring just days after it was installed. o Cabinet doors not level, and cabinet pulls visibly misaligned. It appears that they hung cabinets and installed the doors and pulls without taking a single measurement. Which brings me to my next point... o Did not erase pencil marks on cabinets. This one impressed me, since it was evidence that they at least attempted to correctly line up and level cabinet pulls. The untrained human eye quickly revealed that these marks were, indeed, misaligned. We had them re-order new cabinet doors so that I could correctly install them. After 7 months of dealing with these folks, we called it quits and negotiated a bill that subtracted from our initial itemized quite any work that was not done, done incorrectly (requiring that we redo it), or done by us as the customer. If you are considering hiring Servpro for your remodel, I suggest that you try a class of middle schoolers instead - you'll probably have better luck.

Steve is a good guy and they helped us out big time when we had a bad situation with water damage…read more Highly recommend. Jeff

My sewage line had ruptured, we called the plumber out and they said they couldnt come out until…read morethe waste was cleaned up. Water damage solutions responded immediately! They were very friendly and quoted us fairly and accurately. They were incredible flexible with our timeline and gave me a military discount due to our financial situation. They worked fast and kept me updated at every turn and thoroughly explained every step. When there was an issue they came right back out and cleaned it up no questions asked. Would highly recommend this company.

I was looking for a place to clean my Mother-in-law's carpet. She is elderly and her old carpet…read morewas in need of a deep cleaning. I spoke to Andre. He was very nice, professional and accommodating. He did a great job and my Mother-in-law was happy with the results! Wonderful experience overall! Thank you Andre and Team!!

Mr. Aundre was professional and able to work me into his schedule a couple of days before…read moreThanksgiving at the last minute. My rugs (one wool one synthetic) both look much better. I have two children and a small dog so the rugs were both dirty to say the least! This is the 2nd time I've used this company and look forward to having them treat my upstairs carpet too! I would absolutely recommend for great customer service, efficient timely work, and fair prices!

Would never use this company if my landlord didn't require it…read more I was quoted $129 for three rooms by Atlantic Carpet Care. When technician Ben Skopp arrived, he asked if I had pets and mentioned a flea treatment for $105. It was never explained that this was an ADDITIONAL charge or that my total would suddenly become $289. I did not authorize that amount. After the cleaning, I contacted the company multiple times to dispute the charge and ask for a corrected invoice. Instead of addressing the issue directly, Office Manager Jenn Bartee repeatedly told me to "work it out" with my property manager -- even though I was the customer who scheduled and approved the service. I later learned Ben contacted my landlord directly and made inaccurate comments about there being an "odor" in one of the rooms. Completely inappropriate and unprofessional. I attempted to resolve this calmly and professionally through email and was ignored for days at a time while the company avoided answering the actual billing dispute. If you use this company, get every charge in writing before the appointment starts.

When I got the chance to review the work, (out of town for me) I saw nothing had changed. What did…read moreI pay for?